Home Depot Kitchens Reviews

Where Home Depot Failed, Missed the Actual Issue: The installation team completely failed to notice the cabinet depth mismatch. Unnecessary, Costly Advice: Instead of looking at the bracket, they told me I needed to hire a specialist to drill holes into my marble wall to install the new LG microwave bracket. Lack of Effort: They lacked the basic troubleshooting skills to look at how the previous microwave was mounted. They simply gave up and left. The Resolution: I had to hire Mario, our building developer's handyman. He immediately identified the depth issue and realized the existing custom bracket could easily accommodate a standard microwave. Thanks to his expertise, the actual installation ended up being incredibly easy. Home Depot's installers proved to be completely incompetent. They preferred to walk away from a job and recommend destructive, unnecessary wall drilling rather than take a few minutes to evaluate the actual space.

The workmanship itself was unacceptable. Installation quality was sloppy, uneven, and in some cases simply had to be torn out and redone. Rather than delivering a finished product, the process became a cycle of fixing mistakes that never should have happened. The project ran well beyond the promised completion date, with delays driven almost entirely by incompetence, poor coordination and lack of oversight. Communication was inconsistent, and responsibility was constantly shifted rather than owned. It gave the impression that no one involved felt truly accountable for the outcome.

Equally concerning was the apparent lack of professionalism among the contractors. There was little evidence of pride in the work, and, more troublingly, it became clear that some of the contractors used were neither licensed nor insured. This raises serious concerns not only about the quality of the work, but also about liability and consumer protection. In the end, what should have been a straightforward kitchen makeover became a costly, stressful experience that required significant rework. I cannot recommend this process based on my experience.

The installers erroneously removed part of the baseboard and 'created' a piece to put back that didn't match so after having 'Dave' who was sort of supervising the project out multiple times, he told us to buy a new baseboard and he'd have his guys install it. We did, but we shouldn't have had to because it should never have been removed in the first place. In addition, every time we called or emailed to find out when the cabinet doors were going to arrive, they told us they had no way of knowing because the manufacturer doesn't tell them. Dave told us that we were just hiring Home Depot at an unlucky time because a lot of the management had left right before our project started but honestly, I've never seen a project so poorly managed.

Our multiple phone calls and emails went unanswered and even now, it's Dec. 21st, 2025 and the project (which started in June 2025) was finally finished Nov. 17th-- and Dave told us he'd have someone at Home Depot refund money because there were so many mistakes and no one has reached out to us. I left a voicemail for Dave (who agreed that there were a lot of mistakes made and that you shouldn't have to re-order the same doors three times) two weeks ago asking why no one has reached out to us, and he hasn't returned the call. They make a lot of promises and communicate well until they get your money and then it's a completely different story. I spent more time chasing them down than any customer should have to.

On the last re-order of the cabinet doors, I emailed the 'coordinator' to get an ETA and she responded that the cabinets were in and ready to install. Within a few hours of my emailing and asking, she responded and said they were in and ready to install! My guess is that the doors were ready and sitting there prior to my email and my email is what prompted someone there to see if they were sitting in the warehouse. Each time they came with the wrong cabinet doors, we asked them to expedite the replacements and each time the re-order took 4-6 weeks. Simply dealing with all the mess ups was a waste of our time.

The sales guy (Gibram), when he did our initial consultation, told us that contractors will take your money, demo your kitchen and then make you wait for months to finish the project but that Home Depot was different. They are not different. I have exchanged more than 60 emails with the coordinator over the course of trying to get this project finished. If you don't mind not having running water in your kitchen and cabinets with no doors for weeks and weeks, then you might be fine with this process. If you are actually living in your home and need access to your kitchen, save yourself the hassle and avoid working with Home Depot in this capacity.

Since Home Depot said they would pick up their oven today, we had friends carefully move it onto the front porch to have our new one installed in the kitchen. We sat here all day waiting for Home Depot’s oven to be picked up. At 6:30 we called their delivery line to check if they were coming and the lady said the delivery guys were on their way. Still not here at 7:30, We contacted them again and they told us that the delivery guys came at 4:30 and we did not answer the door, that is a total lie. My front door has been open all afternoon the oven has been sitting on the front porch since 11:30 AM and no one came to our door for pick up today.

Now we find out that they won’t be able to pick it up until tomorrow. We’re going to be out of town during the day and I told them a timeframe we would be home and they cannot even guarantee if or when they’ll be here. I do not appreciate them lying to us and saying they came here to pick it up when there’s no possible way They showed up at our house. With receiving a damaged oven having to go through the ordeal of having it returned, trying to get a full refund, which we're guaranteed to get then have the delivery people lied to us and say they came to pick it up and they weren’t here. I would never work with this company ever again.

At this point we're over 2 months behind. My husband speaks with Brian and a regional representative and was told they would issue a $3,000 refund once the job was finished. The counter top company then comes out to measure. We're told it will be 4 weeks to arrive. After 4 weeks and no word another call to HD. We are told that the cabinets were never ordered because HD under quoted us by $150. The representative claimed they sent us an email (to an incorrect email address that we had told them on 4 separate occasions that it was incorrect) and they would not order the counter tops until the $150 was paid. My husband and I go into HD to pay and speak with Brian. Brian refuses to see us and instead tries to force one of the kitchen employees take a message for him. We ask that we be contacted by phone and not email going forward by HD denied that request saying it's company policy not to make calls and they will only email.

Brian's new theme is to avoid all calls from us. After our kitchen is finally done (after Christmas at this point) we call HD for the refund promised. Brian then lies and says he never promised it and insinuates that my husband is a liar. I then speak with the store manager and am told there's nothing he can do but will have customer service contact me. Instead I get an email from customer service with an offer for a $1,000 refund as long as I sign a non disclosure agreement, which I turn down. I'd honestly rather save somebody else the horrible experience I had than accept their pitiful offer. Seriously, go literally ANYWHERE but here.

My address is on file at Home Depot for a lot of purchases made using the delivery guys in store which those have arrived numerous times. The driver did not show photo proof of any delivery and forged my signature as accepting the delivery. I showed them live cameras fraud to the store manager and canceled my order because of the terrible way the delivery driver lied numerous times to me and the manager on the phone in front of me while he was looking at my live cameras showing it was a lie. The driver never met me, I never signed anything accepting a delivery. Now the store claims it was a return. Keeping my funds claiming a return is up to ten days in returns which I never accepted any delivery nor returned anything. This is fraud! Do not order from Home Depot Tuscaloosa. There were no less than ten of us who didn’t get our orders that day according to the store returns manager. This is a scam going on with deliveries.

3. Quartz backsplashes are very thick. The same thickness as the counter. But the counter is thinner than the prior stone we had. So that looks weird but also damages molding. Again budget. 4. The wrong cabinets will show up multiple times. So expect this to take way longer than they tell you. 5. You will receive no project coordination whatsoever. No one will care about you now that they have your money. There was one guy Mike who was helping with the cabinets who was very sorry about the screw ups.

So, for 2 months, we were preparing and eating food in our home office and living room. Again, tough to communicate with anyone and get a satisfactory response. The guy that come to do the work spent more time talking to my wife about his deer hunting or holiday plans than working on our kitchen to the point that my wife inconveniently made plans to insure she was going to be gone when he was coming to work so she wouldn't be stuck talking to him. When the job was "completed," there were numerous issues, scratches, missing moulding, electrical outlets not reinstalled and hanging by wires. Caulk not done. I did most the these finishing touches myself despite the fact that we paid $30k for this job to be done. Now, a couple months later, we have a problem with the new faucet and no one at Home Depot or Crew2 seems to know who can help us.

I am pursuing a refund as I consider this a breach of contract. I have contacted the contractor's board, requested a credit card refund, and submitted a complaint to the BBB. Home Depot is now attempting to bully me by sending certified letters telling me that if I do not respond to their letter within 7 days, that means I am satisfied with the installation and that I will no longer pursue a credit card refund! I am unbelievably baffled by that as I clearly am highly dissatisfied with the installation - which is really not an installation as the entire job needs to be redone start to finish - but in every correspondence I have had with them, I have expressed my dissatisfaction and request for refund. In fact, their own inspector came to my home and documented the defective workmanship and submitted this information to Home Depot.

Home Depot wants to redo the job by sending another contractor but I just want a refund so they are upset with that and want to force me into using another one of their inexperienced installers. I cannot risk letting them back into my home. My kitchen is not only nonfunctional but the installer caused damage to tile, concrete, etc. I just cannot risk having another one of their installers in my home. This experience will undoubtedly be remembered as one of the worst home improvements disasters and experiences I have ever experienced. Oh, yeah, and Home Depot makes you pay 100% upfront...Never Again.

This applies to everything: their cabinets, their installation services (even though the installer himself was amazing), their countertops, and their appliances. They screwed up every single detail of the project. They also do not respond—I spend hours on the phone or writing emails, only to receive half-hearted answers that do not address any of my questions, even though my case has been escalated multiple times. Do yourself a favor and go with someone else.

Three more weeks went by, and they came back with another backsplash that didn't match and had two seams in it. I told them it was not acceptable, and they took the piece of countertop with them. Three more weeks went by, and they sent two emails and said they were coming the next day. I took the afternoon off once again and they never showed up. My kitchen is still torn up and Home Depot is unable to match the original color, so they suggested finishing it with new tile. I picked out tile, had it measured and got an estimate. Now for an additional 2700 they said they would do the work, but they don't feel the need to compensate me or complete the job, even though they were paid in full for a completed countertop and backsplash, not to mention the 6 days I have taken off of work to wait for them. Apparently, the picture below is how Home Depot likes to remodel kitchens. Honestly, I am not sure this even deserves a one star.

Originally she said the cabinets would be available in two weeks, now she's saying 5-6 weeks. I feel this is a bit of a bait and switch because we might have selected a different vendor if that was the case. It also leaves me concerned if her dates are correct at all. Haven't completed the install yet, but wanted to share my poor experience with the design service.

Second bad experience: Upon our contractor opening the packaging, three of the four cabinets were damaged. The contractor could repair two of them but the third needed to be replaced. I called the Saginaw, MI store #2714 to ask about a replacement. I was told to bring the cabinet back to the store for a refund. I have a compact car so I don't know how this was going to be achieved. He said no, it had to be my wife or me. I had to order a replacement which cost almost $25 more than the same cabinet purchased previously. I asked to have the shipment expedited quickly because of the delay it caused to the project. Nope, nothing can be done. I has to come from the warehouse and it will take two weeks for delivery. No other options.

Third bad experience but it's related to the second: I found out that the store in Flint MI, forty miles to the south of me, has them in stock. Apparently the person I spoke to didn't think about that possibility.

So all in all, poor quality items, poor quality shipping, extremely poor customer service after the fact.

When it came time to install new flooring a week after cabinet install, our flooring person could not get stove out to put new flooring under, as the countertops were smooshing the stove in. We had to remove the cabinet between stove and frig to get stove out, we asked them to come back and trim countertop like it should have been from the start, I also mentioned again about the countertops being so uneven (seen in photos with level), I was told they are fine again, then the workers decided to yell on the phone to their manager in Spanish. Then they said we might be charged for them coming back out, I argued that I told them from the beginning, but they said it was supposed to be that tight. I have never had these kind of countertops or even countertops ever installed before and I did not know better.

Fast forward all our complaints were thrown back at me, like I did not know anything, and they did, even from Home Depot at the end. Two weeks ago, when our installer for our backsplash came to install our backsplash, he also told us that the countertops are so uneven and not measured or installed right that he will have to modify our backsplash and we will have to caulk a lot more then we should make things level. We even have large spaces between walls and countertop, so much he had trouble keeping the backsplash from not sinking down between countertop and wall.

Home Depot was good in the beginning, but then blamed us in the end and the company they sent to install these countertops was beyond unprofessional and rude. They did not care about our kitchen or home in any way and they ended up costing us more with the other work that had to be done because of their installation being so off. I am requesting a full refund at this time for our costs and a countertop that is uneven throughout which is still causing troubles. I sent pictures and details to both Home Depot and AMC after installation and was told by Home Depot that it's AMC's issue and AMC said pretty much, they didn't care. Never will I shop or spend a dime at Home Depot, I am out almost 4K with crappy countertops installation.

This made them have to come back out, which is when the real issues began. They again took me away from my work to send out two unskilled laborers to fix the issue; sawing and grinding dust and debris all over our brand new kitchen (it covered the entirety of the room and the appliances, as well as our table from my wife's recently deceased grandmother). - All of this, because Dieter insisted that the sink be moved forward, after I pleaded with him that it not be.

Essentially this can all be linked to Dieter's poor decision making... During the "fix" of the initial issue, the laborers carelessly used and left running out Alexa show all day, spewed dust all over everything, chipped our counter new marble countertop, damaged our brand new cabinets, and more. Dieter then insisted that he come out to look at the issues in person, thus taking me away from my job, once again - after I had told him that, if I were to do this again, it would need to be for a good reason. He made promises, after seeing everything that he would fix it (replace the items), and then disappeared; cutting off all contact. Insult to injury fits Dieter's decisions. Sadly he was the one who created the "injury" in the first place, only to insult afterwards.

They make promises that are never kept, they do not install anything properly the first time, they will damage and break things that you own in the process, and then take you away from your livelihood, only to turn their backs on you in the end. Absolutely the worst experience of any and all remodels I have ever done. I plan to make sure that Home Depot knows of all of these reviews and my situation. Hopefully they will do the right thing and take away their contract with them. Everything could have been fine, Dieter. Instead you refused to reply to us and leave us broken. That is the reason for this review.

I am now on the 5th door that needed to be replaced. Have left 9 VMs to install team since June 26th with no response. Left 2 VM recently with Customer Service with no response. Detail: Install group 626-333-2001 #2 and Customer Service Resolution Expediter 800-910-6704; #**. Extremely frustrating because I need resolution and have doors replaced. I also do not feel that I should pay for doors to be replaced because they are defective in the fact that they are not of high quality to be placed in kitchens near heat. Thank you Steven.

I have been neglected, which is aggravating. They even attempted to defraud me by fabricating kitchen organizer refund amounts when they finally responded after weeks of ignoring me. They informed me that I purchased a blind kitchen optimizer for $300. I was able to locate my in-store purchase receipt on my own and the receipt determined that I paid $921.00 for a single item. If I had signed for the Sales & Return receipt I was pressured to sign before receiving an itemized account, I would have nearly been cheated out of $600. I complained to corporate about this and they did nothing. Please do not hire this business. This has been a nightmarish experience. I will have to file a lawsuit to recover my money.

I had another contractor come out and look at the newly installed backsplash. He informed me that this backsplash cannot be repaired due to the fragility of the surrounding glass tiles, which would be damaged if the individual sections were removed. This contractor has quoted me thousands of dollars to repair the backsplash, and Home Depot has refused to issue a refund or even address the issue. Home Depot doesn't care after they were paid. This is unacceptable. Please choose another company for your kitchen reface project. It's reputable companies out here that are honest and know what they are installing. It's simply not worth it to go with Home Depot. Don't believe because Home Depot is a big box retailer that their contractors will install things properly. This is not true and you will pay for it.

I complained to the store, and even to their headquarters to no avail. Now several months later the material under the base cabinet with the sink is expanding and I both called and wrote Home Depot a letter stating that this needs to be repaired I have heard nothing back. I am now considering suing them for the cost of the entire project which also exceeded what they originally told me it would cost. I recommend that you do not USE HOME DEPOT for home improvement jobs.

I reached out December 22, 2022, to find out the status and the cabinets were all in. January 17,2023, we met with the project manager, Shawn, who informed us we had to wait another 10-12 weeks. I received a call from Leslie at HD-she wanted to know the lead time, she was not happy KTM said another 10-12 weeks. I reached out to the PM Shawn with a question about our dishwasher and received no response. I waited 11 weeks before I started reaching out to find out the start date of my project. I texted the PM twice with no response, I emailed KTM, HD-no response. I called the PM; he said it would be another 3 weeks. Totally unacceptable.

I finally got a call from Leslie at HD; she had the president of KTM email me and he called me. He said that they moved a few things around and would start my project the Monday of week twelve since meeting with the PM in January. Monday April 10, 2023, the project started. We had taken out all the cabinets/sink and moved all our appliances for KTM. Day 1 the plumber came, day two electrician came. I was charged $1400 for the electrician even though I had already paid $2960 for electrical work in my contract. The demo of the soffits and walls were all done in week 1.

I reached out to Shawn on 4/23/23 with pictures about the ceiling not being texturized and I mentioned the pantry roll out shelves were an issue as well. I received no response from Shawn.

I let PM Shawn know the date for the counter install so he could set up the plumber. The day the plumber was supposed to come, May 11, 2023- I waited until 2PM and reached out to Shawn to find out where the plumber was, the plumber forgot to add me to his calendar. May 12,2023, the plumber finally showed up and installed my dishwasher, but then the electrician had to come back to fix the outlet to the dishwasher. I was told the electrician would be at my house the same day, he showed up on Saturday.

I reached out to Leslie and the president of KTM regarding my ceiling issue. I had contacted another company since no one was doing anything at KTM to resolve my ceiling issue. The company I spoke with took a look at my ceiling and said that my cabinets need to come down so the ceiling can be sanded and texturized. I have not heard back from KTM about fixing my ceiling or what they plan to do about it. I should not have to pay another company to fix the issues KTM has caused,

Overall, HD was alright to work with-Leslie who was my contact and Steve who helped design the layout was fine. Gerrity Stone was fantastic, KTM was awful. Home Depot needs to find a better third part contractor to hire. KTM Home Services was terrible. The PM was useless, never responded, the contractor did not match my ceiling, I was charged an extra $1400 for electrical work with no real reason since I already paid $2960 upfront. My pantry rollers are still broken and my ceiling needs to be fixed. Find another place to do your kitchen remodel.

Red flag: HD charges 100% of the fee up front. I am a little concerned but Jennifer tells me about all the benefits that HD offers and they guarantee all their work. So I sign up. Then all the issues happened. After a month nothing happening and unanswered emails from Jennifer. I finally track down the installation group of HD. I learn my installation person is Victoria. After a week of calling, talking to other reps who won't help and keep telling me I have to talk to Victoria I finally get her to pick up. She tells me there is something wrong with my order and someone will call me. I ask her, "What," she says a measurement issue and a supervisor will call me to discuss. A few days go by no one contacts me. I call, leave VMs and can't get a hold of anyone.

I email Jennifer several time. No response. Then Jennifer emails me back saying she messed up and I need to sign a change order form and pay another $3000. I tell her, "No thanks" and I ask for her manager's number who is Danny. I call him and he tells me we can cancel the contract or pay more. I decline and think the deal is off and start seeking other bids. Then Danny calls me and lets me know HD decided to eat the cost and everything is back on. I tell him, "I want it cancelled." He said, "Sorry but since the price didn't change the project is still on." I am not happy. After another two months of calling and submitting BBB complaints. Victoria calls and lets me know she is looking to schedule an installation date. This is the end of September now. They install. They "refinish" the cabinets by slapping on white boards and molding.

The installation guy does a terrible job. Bad cuts. Nails sticking out. Reinstall the microwave incorrectly. So many issues and there were several doors which were the wrong size. So the guy tells me he will have to reorder the items that were wrong. Note they came out to measure 3 times. Then the countertop contractor calls to install the countertops. They show up. It is wrong size. They apologize and say they will contact HD. It is now the end of December. I have been calling and emailing them every few days. No response from anyone.

I am working with the dispute guy named Austin. He doesn't respond and closes out my BBB complaint. A new person calls named Joye. She tells me they have had the cabinet doors for 3 months and can now install them. The guy comes out and come to find they are the wrong door style, it doesn't match the others they installed. HD will not respond. No idea if they will ever get this fixed. It has been six months. Still not done and no end in sight. DO NOT USE HOME DEPOT Services. Buyer you have been warned. I still can't believe how incompetent this company is. I will never use HD again.