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Martha of Chelmsford, MA February 12, 2009
Had kitchen cabinets refaced, measurements were done. space measured for stove was 30 inches, had to make new cabinet to the right of the stove, when putting in stove it would not fit, called us remolders, it was a sat so i got no response, had installers card so i gave him a call. told him the situation and he proceded to tell us how to move the cabinet, four weeks later i decided that i wanted an island in the kitchen,
called p. masterjohn who is the sales rep for home depot, he came out and looked at the job of the refaced cabinets that were installed, he noticed that there was a gap between the cabinet and the stove and said that it should not look like that. when the installer comes back to install the island he would let him know to fix it. drew up a work order sheet and wrote out what adjustments had to be made along with the island measurements.
on feb 10 installer came over to install island, his name is gerry, we were going over the work order sheet and i asked him about the cabinet to the right of the stove needed to be fixed. his reply me that he wasnt the installer that made the mistake on cabinet to the right of the stove and was not going to fix it, he wanted me to sign some papers and i refused until i got confirmation from the install manager as to what was going to happen, gerry got all upset and stormed out of the house. when he came back he was more composed and started singing a different tune, like i did not give him enough time to explain himself,
i in turn called dennis the install manager left messages,no return call. i then placed a call to p. masterjohn and told him about the situation, he called dennis and then dennis called gerry. cabinet was fixed. got a call from dennis on feb 11th and he wanted to know what happened, told him the situation, he just covered up saying that peter did not put it on the work order so therefore installer was not informed. whenever i asked gerry a question it would always be a negative response, for instance asked if i had to take the refrigerator out would it clear the island, his reply was dont now i did not do measurements i am here just to install island. he said that on the island that between the doors there should be a inch space to match the kitchen he said that there is an inch i did design this island. every answer had a degrogatory remark. not people friendly at all.
Diane of Medford, NJ February 3, 2009
On 1/16/09, my husband and I were made aware of a great offer Home Depot had on kitchen cabinets. As we are anxious to have our kitchen redone (it is the original - dating back to 1955), we paid the 100.00 fee for a kitchen design. Our credit card was charged and we were told we would have someone call us to come out and take measurements. After that we made our appt. for the actual design.
the When we went back, I was so anxious to see our new design but instead I was asked what did I want. I quickly replied, I thought that was what you did - I thought that was what we paid the 100.00 for. I was told no, I had to tell them what I wanted! After 2 hours of the salesperson pulling different cabinet sizes into the measurements he had (which were NOT accurate), he told us we would have to come back for a second appt. I was so exasperated and my husband came right out and asked what were his credentials for doing a kitchen design. He came right out and said he had none, he liked photography & birds!
Upon receiving my bill (for the 100.00), I called to complain. I was told this person had a state certificate for kitchen design and that he gave us a quote of 6K. I told the manager that I gave the design to a REAL designer, who promptly told us the design was absolutely horrific, the measurements were off (she came out and took her own measurements), and basically we were out 100.00
I had to pay another fee for a real kitchen design and feel that Home Depot should have refunded my money. I feel like going back and asking to see this person's state certification! I have nothing against the person who did the design, but I feel he should have been up front before taking our money and telling us he had no real qualifications which he did tell us AFTER the fact.
Ken of Bethany, ON January 19, 2009
dont count on any warranty from home depot, we bought our countertops, paid 6000.00, a crack appeared about 16 months later, they came and looked at it and told me they cant see how that would have happened, BTW THERE IS NO WARRANTY FOR CRACKING. Thanks home depot, During the sale they told me all this great stuff its the last one you will ever buy, you cant hurt it unless you hit something on the edge, etc. Well the crack is nowhere near an edge, it is in the seam and goes through the middle.And there is nothing they will do about it. SO DONT BUY GRANITE FROM HOME DEPOT, if you get it somewhere else get them to put the no cracking on paper.
Jane of Tulsa, OK January 19, 2009
We have been trying to reach reslution with Home Depot for the past 5 months. Every time we ask for an audit it has been accidently shredded, our phone calls have gone unreturned,we had long overruns on the job completion, lack of communication from the complaints department, and finaly a meeting with the Home Depot team (first time to meet the store manager), and we were basically accused of having unrealitsic exspectation even though we brought three notebooks of documentation and pictures and spent over 25,000. It is an ordeal that I would not want any home owner to experiene. No, not Home Depot, rather Home Disaster... I have proof.
excessive time away from work, lost vacation days waiting on installation, a kitchen design that is not to the Home Depot's specifications and excessive over runs that have caused distress.
Ellie of Toccoa, GA December 24, 2008
Purchase new kitchen from Home Depot of Commerce Georgia 8 weeks ago. As of today, 12/24/08 I have not gotten my kitchen installed. I am a senior citezen on a restricted diet and this has caused me great physical trama. Can someone please assist.
1st - delay delivery of kitchen 2nd - Delivery was supposely delivered to the wrong address and somoeone supposely signed for the deliver. 3rd - I was told that the the kitchen installation would be installed a crew and when somone finally came it wsas one man who had to reschedule and haven't been back to finish installing the kitchen. 4th - Got sick becasue I didn't have adequate kitchen utensils to cook a restrict meal.
Shelly of Fort Ann, NY December 20, 2008
My husband and I went there and purchased a refrigerator in August 2008. We specified to the salesman Richard that we needed a refrigerator nothing fancy or too expensive to replace the one we had that expired in the our garage. They had one there that seemed perfect, a Hotpoint. I began to notice over a month ago that stuff in the freezer was thawing out and the fan in the back was making a noise. So after going through hell to get someone here to look at it.(that's another story.I didn't get the frig for almost a month after we purchased it because they only deliver in my area on the 16th of each month. I should have seen the warning signs.
Their delivery system and repair method sucks!! We found out from the repair guy that this refrigerator's freezer isn't working correctly because it needs to have a insultion kit installed because it needs to be in a heated garage. So my husband and I have been fighting back and forth with Home Depot. I called Ge and talked to a guy named Ben and he told me that they do not recommend putting any Ge refrigerators in the garage and there are not insulation kits for GE refrigerators.
Some refrigerators do have a seperate thermistat for the freezer, like maytag..Iam doing more research on others. My point is why didn't the salesman know this and tell us this to prevent us from going thru this hell? This was bait and trap to us or they have really dumb and inexperienced sales people. I was told by Karen in the appliance dept that he wouldn't have known that unless he looked at the specs. HELLO!!! Isn't that his job? Isn't he suppose to know these things?
They refuse to replace it with a maytag that they have there that has a separate thermistat. I am also reporting this to the state attorney general. I will never purchase any appliance from Home Depot and told all my friends and family not ot has well. I will continue to fight this until I get satisfaction. I also purchased a GE washer and dryer from them just a couple months ago and already had to have the washer replaced and that was living hell because I had no washer for almost a month because of their sucky delivery system. Ashish of Sunnyvale, CA December 11, 2008
I ordered Kraftmaid cabinets worth 11,000.00 from Home depot in Sunnyvale, CA on the 5th of November 2008. There was a promotion in place that allowed hardware for cabinets to be provided without additional charge. The order went through the bid room, cleared and was completely paid for. 1 month later, I get a call stating that I will have to pay for the hardware (even though I have the itemized receipt) and needed to make an additional payment.
I requested to speak to the manager who stated that he will resolve the issue. For a couple of days we go back and forth and Home Depot refuses to budge (even though my home remodel project is halfway stuck because of them). Another month goes by, and all I hear from Home Depot is the delivery schedule for the cabinets, nothing about hardware. Finally, after 2 months, all cabinets arrive, without the hardware. When I call them regarding the hardware, I get the same story I got a month ago (my receipt means nothing and I have to come back and pay additional 2000.00). This despite the fact that my itemized Home Depot receipt clearly lists the hardware. This is extremely unprofessional behavior and I demand an immediate resolution to the issue.
Our Home remodel project has been delayed, our contractor is unable to proceed with the project. As a result we are without a kitchen. My wife and I both work and have two young kids, we have extremely busy lives without having to take time out of our lives to deal with Home Depot. Dana of Missoula, MT December 8, 2008
Being the financially-strapped young family that we are, we decided to have Home Depot do our kitchen, in an effort to save money. Huge mistake!
Day 1: My husband takes the day off work, having been advised that he must be there to sign off on the cabinet delivery. Also, a subcontractor from Home Depot is supposed to come and take a wall out in our kitchen. The clock ticks... and ticks... and neither guy shows up. At 6 PM (yes, P.M.!) the cabinet guy calls to say, Yeah, I'm not going to make it today. The other guy never even calls. When we finally track him down, the next day, he whines Well, it's huntin' season! Since this is only day one, we still have a decent sense of humor. It makes a good anecdote to amuse our friends.
2 weeks later: Yes, it's taken us this long to get the small wall removed so we can get our floor put in before the cabinets are installed. We have now been 10 days without a kitchen, have exposed wires running from floor to ceiling, and we are living in this house with our two small kids, aged one and four... my sense of humor is beginning to flag a little. Still, I am optimistic that our new kitchen is mere days away...
3 weeks later: We finally have cabinets installed. Home Depot had told us it would take only one day's labor to install the cabinets in our small kitchen after my husband did the tear-out. However, it took somewhat longer, because the installer claimed he had a family emergency (we later heard him talking with the countertop guy about the hunting trip he'd just returned from!) and sent his worthless buddy to do the work for him. The buddy took 5 days, which spanned a weekend, to do this work because he never showed up earlier than 11 AM and then had to measure everything 3 or 4 times before he finally got it right. And the 5 days spanned a weekend, so it ended up being 7. Also, the installers refused to give us the 400 refund we were promised for the tear-out, saying we had to take that up with management, and complained a lot when we asked them to clean up the worksite, as specified in our Home Depot contract.
5 weeks later: Yes, today marks 5 weeks that we have been doing our dishes in the bathtub and trying to keep our small children from sticking their hands into the exposed knife drawer, because we STILL have no countertops, hence no sink and no dishwasher. All traces of our sense of humor have now vanished without a trace. Home Depot didn't bother to inform us, when we ordered Corian countertops through them, that the Corian could not be ordered until after the cabinets went in (which, of course, took much longer than it should have) and that it would take 2 weeks from that date before we had counters or a sink. Well, it was supposed to take 2 weeks. Today was the day we were supposed to have our counter tops installed, but naturally the countertop guy did not show up (we were not even surprised), and when we called this morning, he said he had no idea where we'd got that date from (he'd told us the date himself!) and that he had us penciled in for Thursday.
So, I have now called every manager I can reach at Home Depot to complain, but am not hopeful this will bring any results. With Home Depot, it seems, you pay all your money in advance, so then they've got you over a barrel after that... They take no ownership or responsibility whatsoever for the work (or lack thereof) of their subcontractors. I hope someday we'll be able to look back and laugh about this horrible experience, but today, as I wash my baby's high chair tray off in the bathtub, it does not seem the least bit funny. This company's service (or lack thereof) explains why so many couples get divorced over remodels!
As described above, we have gone 5 weeks (and counting!) without a functional kitchen. When we complained that we did not receive the refund we were promised because we did the tear-out ourselves, we were told we were mistaken... that it only looked like we'd been charged for tear-out (since our contract said, tear-out and removal of old cabinets and all debris --401.00) but that was deceiving. I agree that our contract was deceiving, and so have all our interactions with Home Depot, but not for the reasons they imply... NOT because my hubby and I (with our dual Master's degrees) are incapable of reading a simple contract. Peter A Terranova of Elmwood Pk, NJ November 10, 2008
We designed a kitchen with the home depot expert in 2005. The kitchen was installed completely differant than the design. When the home depot REP. looked at the plans and saw the major differance he offered 50% off if they didnt have to change the cabinets. He told us that would take affect after the kitchen was 100% complete. After numerous problems and many days off work where nobody showed up or contacted us. The kitchen still has issues. They extened there 0% interest 3 times which is 3 years.
We contacted Home Depot at the end of the third year for them to make the discount adjustment before any interest would accrue and we would make the repairs our selves. Home Depot now denies any discount and is expecting us to pay for the kitchen in full plus interest for a kitchen thats not what we wanted in the first place and only moved foward with it based on the 50% discount.
Michael of Broken Arrow, OK October 27, 2008
Ordered Granite counter top(3cm) for my kitchen. The color was called gold of troy LIGHT. I hired a company to remove the existing counter top to have the area ready for the new counter top. On the day of the installation, the wrong color granite was deliverd for installation. they send me Gold of troy DARK instead of the light color. I told the installer to hold it until I talk to home depot.
I drove to the store, I took a peice of the granite that was delivered with me. I talked to the lady in kitchen(Lisley), she was surprised to see that. She told me that there is nothing I can do for you. I asked for the manager. Brad(manager on duty at that time(8/25/08), I showed him the the color I received vs. the color I ordered which is displayed in the store. He agreed that it was the wrong color. I got the dark one instead the light, which is a huge difference. Brad was willing to take the granite back.
Well, I already had some one remove the old counter top. Brad knew that I was in a bad situation and I had no choice, because I will have to wait another 6 weeks to get the color I ordered. So finally, Brad offered a 500 discount on the total price. I had to take it, because I needed my kitchen back in order. Any way, I called my wife who was not happy about the color, she agreed because she needs a kithen counter, then I called the installer and told them to go a head and install the counter top.
At the time I asked brad to give at least 50% discount, since it was there fault for sending me the wrong color, which my wife, my children and myself hate so much, he refused and informed that he would rather throw it in the trash, beacuse he will have no use for it. then he said That is all I can do for you, take it or leave it. I had to take it, becuase I needed a kitchen.
We paid a lot of money for a kitchen counter top that we don't like to look at. My total cost after the discount is 4,000.00 My wife nor my three children are happy with the color. since I had no choice, I would like for home depot to credit my account for the whole amount or at least 50%.
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