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• 6 Months "Interest-Free" Class Action

Blair of Port Townsend, WA June 12, 2006

I purchased a ladder from Home Depot online on May 30 2006. I phoned their customer service department on June 4 to cancel the order, as I was able to get the ladder at a Home Depot in a nearby town. It shipped the following day anyway and I recieved it on June 16. It is now June 12th, and I have been on hold for 1 hour and twenty minutes so far and have spoken to no one. What is going on here? Their physical locations are okay, but I don't think I'll ever order from Home Depot online ever again. Their customer service is non-existent.

Caroline of Howe, IN January 26, 2006

I ordered some poker sets online. I was overcharged for the sets. I called customer service and was told that I would receive a credit for the overcharge on my card in 2-5 days.

Two weeks later and no credit. I have e-mailed numerous times and have yet to receive a response.

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