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Donald of Monument, CO January 28, 2009
Have now sent my rebate for 250 3 times and have mailed it twice. Home depot states that they are in the process of switching rebate processing companies and can not find my submissions. I have been told just to resubmit or wait up to another month until it all gets straightened out. It has now been 4 months and no letter, call, E-mail ect. This has been the worst service ever with almost 2 hour hold times to talk to someone. I will never shop at home depot again.
Keith of Juptier, FL January 21, 2009
RE: Energy Star Appliance Rebate Promotion Purchase date - 7/4/2008 On 7/4/2008, i purchased 11,544.05 worth of appliances. Once of the reasons for using Expo for this purchase these items, was to take advantage of the rebate. On 7/9/2008< i submitted the form on Home depot's online rebate form. I was informed that I would have my rebate in 8 weeks. On 10/22/2008 i spoke with a rep and they advised me that the 750 gift card was approved and that i should receive it within 30 days.
On 11/18/08, i called again and spoke with another rep, they advised me that I should have the card in 10-14 days. On 12/2 i again spoke with another rep, and they had a internal glitch and that i should have the cared in 15 days and it was approved. I again called on 12/22 and was advised that it was mailed that day, and I should received it in no longer than 30 days. Today, 1/21/2009 marks 30 days and no gift card for 750. As well it marks 6 1/2 months since the request was sunmitted on-line.
I would like home depot/ expo to honor their promotion and forward me the gift card that I am due. between myself and my partner, we have spend close to 100,000 in home depot stores. I would also like an explanation as to what tranpired and why i cant get a straight answer. This is not an acceptabel business practice for any business and would make me reconsider continuing my business with them.
Ruby of Thonotosassa, FL January 9, 2009
send in for a rebate. was told they did not have any record where i brought it. cannot get anywhere with the customer service.
Tyson of Toronto, OTHER August 26, 2008
I work for the home depot rebate center, half of these complaints are ridiculous. We get hundreds of thousands of rebates in the mail and online, it is impossible for every single one of them to go through flawlessly. Most of the time the sales associates at home depot will tell the customer that they are eligible for a rebate on a specific product, when they are not. It then comes down on us to clean up what some ignorant store employee messed up.
I assure you that 98% of rebates will go through without question, and the issue regarding sending in a copy of your receipt to clear up an error is well within reason. I didn't keep a copy of my receipt for the 4000 worth of appliances I purchased You don't deserve a rebate if you lack the sense to make a copy of such an important receipt...it states on every rebate form ever printed to make a copy of your information. Take the 2 minutes to read your rebate form, and stop your whining about how Home Depot is so unfair.
Kathi of Palestine, TX August 18, 2008
we recently recieved a 10%off coupon for storewide purchases up to 2,000. we usually always go to lowes, but with the ten percent off coupon we decided to try home depot. when we checked out, to our dismay we were not allowed to use the coupon unless we had a home depot credit card>which we did not! There is no place on the coupon that says it cannot be used unless it is with a company card..very misleading..we drove 45 minutes to the store in tyler tx.
my husband then decided to only buy the leaf blower and none of the other tools he was about to purchase..It is the old bait and switch game. Lowe's has been exceptional in every area from coupons to rebates, to returns> and no, we do not have a Lowe's credit card and have recieved coupons up to 20%off>
this episode ended any desire to do business with home depot in the future. PLEASE MAKE IT CLEAR ON THE COUPONS SENT OUT TO HOMES THAT A HOME DEPOT CREDIT CARD HAS TO BE USED WITH THE OFFER!
WE DROVE 45 MINUTES AND THAT WAS TIME AND GAS..ONLY TO FIND OUT WE COULD NOT SAVE 200 ON A PURCHASE OF 2,000. We ended up not buying all the things we had planned. It was frustrating, when we could have gone to lowe's right down the street, but we were lured with the fake coupon...wrong wrong wrong!!!!!!!!!!!!!!
Kelli of Philadelphia, PA August 8, 2008
My husband and I purchased a GE Gas Range in November 2006 from Home Depot. They were promoting a 55.00 delivery rebate. I submitted the information in December 2006. I am still waiting for the 55.00 after resubmitting the information via fax and online. We purchased a GE Refrigerator to match the stove in February 2007. We received the rebate with out any issue.
In April 2007 we purchased a GE Washer. Home Depot was still advertising the delivery rebate of 55.00 as well as 25.00 gift card. The information was submitted on line and via the mail. It has been 16 mos after upteen phone calls and emials and faxes.I have yet to recevie the rebates!!!!!!!! I will never ever purchase another item from Home Depot. A company of their magnitude it is very disheartening...... I have spread this information to my family memebers,co-workers,church members and to total strangers.... LOWES HERE WE COME!!!!!!!
Marilyn of Surfside Beach, SC August 2, 2008
Mailed in paperwork for a 59. rebate on shipping for a freezer. Rebate was good if purchase, including shipping, was more than 299. The total purchase was 308. Purchase was made April 14, 2008.
Received six letters from Home Depot saying I'm not eligible for rebate as purchase was not over 299. I have continually sent responses but to no avail. They won't send the 59.
Faye of Vestavia Hills, AL June 15, 2008
Three weeks ago, I purchased a new Maytag washing machine from Home Depot. At the time, there was a Maytag-sponsored promotion, wherein rebates in the form of Home Depot gift cards up to 250 would be given to customers making qualifying purchases. I made the purchase (which I would have done even without knowing about or participating in the promotion), submitted the rebate request online, and received a 25 Home Depot gift card in the mail on June 10th, 2008.
On the following Saturday (June 14th), I went to Home Depot to make a few small purchases and attempted to use the gift card to pay for them. Apparently, the card has no balance on it. The cashier had to remove the sticker over the PIN, so it was more than obvious I had not used the card until that moment. Still he could not get the card to work. Not even a call to the manager could do any better. I was told I had to contact the card issuer -- which was HOME DEPOT. The card is apparently worthless.
The card is worthless. The promotion is bogus.
Robert of Brokenarrow, OK May 23, 2008
I bought 11 gallons of Bher paint on Martin Luther Kings Birthday Sale on Jan 17 2008. As of today May 23,2008 I hve not received my rebate It's only 55.00 but every little bit helps. I called and emailed and was told they did not have enough information reguarding the sale,even though I sent the original receipt and rebates forms to the address on the form.
Ronald of Lakeland, FL February 23, 2008
Last July (07/12/07) we purchased Thomasville Cabinets totaling 11,865.06 for our home. We were told by our sales person, Linda Jarvis (LJ94R), at our Local Home Depot (Store 6324), 6335 S. Florida Ave., Lakeland, FL 33813, that we would qualify for a Home Depot Gift Card with any qualifying in-stock and/or special order of kitchen cabinet purchase. The form states clearly the offer was valid for purchases between 7/12/07 and 8/5/07, and that purchases of 7500 or more would get a 750 The Home Depot Gift Card. We originally submitted all the information on line as requested. We waited for our gift card to arrive. Nothing happened, so my husband went to the store and Linda called for him (as he is hard of hearing). They said they had no record of receiving our request, and we should try submitting it by mail. I do not know who she spoke with. My husband had copies made of all the required paper work, the paid receipt, the copy of the rebate form, the detailed copy of the cabinet order, each piece down to the hinges. He then took it to the post office, mailed it Priority Mail with signature confirmation, at a cost of 6.70 This was received at their Phoenix AZ office on December 24, 2007, signed for by T. McCann. Again we waited and heard nothing. My husband attempted to contact him through e-mail. On 1/31 we received an e-mail reply from Jennie H9221 asking us to again submit all the information and this time send it to the Customer Service Dept., PO Box 52901, Phoenix, AZ 85072.
He again had all the copies made, went to the post office and mailed it priority mail with delivery confirmation (cost 5.25). The confirmation came back as being delivered on 2/04/08. On 2/19/08 we sent e-mail to Jennie H 9221, asking her to advise us on the status of our rebate. We received an e-mail on 2/21 stating that we did not provide them with enough information! WE have submitted all our information three times. They have every detail possible. What kind of game are they playing?
My husband is retired but does handyman jobs for people as a way to supplement his retirement. He has an account at our Home Depot and buys his supplies there. However, if this keeps up I suppose we will have to be shopping at Lowe's. I don't think we are being unreasonable by wanting a rebate that we are clearly entitled to. IF THERE IS A PIECE OF INFORMATION MISSING, THEY SHOULD CALL AND ASK A SPECIFIC QUESTION, AND MAYBE WE CAN GET IT FOR THEM INSTEAD OF ALL THIS HASSLE. We are out 750.
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