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Home Depot - Roofing

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Frank of Nogales, AZ November 2, 2009

Purchased 100 bundles of GAF (FO196)Timberline copper canyon life time warranty roof shingles (brown and tan in color)at 22.50 per bundle. I send my employees to home depot to pick-up 100 bundles the same day of purchase home depot employees proceeded to load approximately two and half pallets of shingles onto my trailer. Thinking that two homedepot employees had verified what I specificly ordered and paid for. we drove off to job site and proceeded to unload and stack materials onto roof placing half of load on either side of roof to distribute weight on roof we began installing roof shingles placed on one side of roof first as we began to run out of bundles we gathered some bundles placed on other side of roof when we open one packet of shingles we noticed shingle was gray and white in color not brown/tan as we openned more packets we found that all bundles layed on side of roof were gray and white.

I contacted home depot about the mess up they had caused and had some one deliver a new partial batch of GAF Timberline Copper Canyon FO196 so we had to remove all gray and white shingle off roof and unloaded the new batch on to roof (No easy task!) as a matter of fact the homedepot employee did not show up for work the following day after unloading and loading together with my employees all those bundles of very heavy shigles. so we began preparations to install the new batch of shingles. remember, we already had 75% of one side of roof installed with GAF (FO196)Copper Canyon roof shingles,as we began to open new bundles of shingles we noticed the color and patern was very very different from the ones I had purchased and had already installed but the discreption on the labels read GAF Timberline Copper Canyon (FO196) I called Alex R (sales clerk) at home depot about the situation at hand

he did not under stand what was going on, nethier did we! we had had to stop all operations agian until we had an answer to this. we got a call from Alex r explaining that they did not have the same tone and pattern as the one we had already installed on 75% of the roof but did have plenty of the new batch they had delivered the second time. we had no choice but to painfully remove the one we had installed on the 75% of roof and reinstall the new tone and pattern shigle.

you can imagen my and employees frustration having to do all this work and time loss. we finally found out that home depot had changed manufutures of shingles but no one cared to put out a notification of the change made by home depot or the manufacture I call this neglagence. I still had to wait two more days for the partial pending material from the second delivered batch because they had non available at the Nogales, AZ store. please take note that all this happened in a span of about two weeks and in that time not one home depot manager cared to call to see about the matter. it appeared to me that they did not what to face the consequences of the big problem they had in there hands nor wanted to get envolved. thank you!

Carl of Renton, WA August 26, 2009

I had a new roof (new sheeting & shingles)installed in Aug. 08. Less than 6 months later there was mildew over my front porch. One of the people who came to look at it said, "just paint it". How do you paint the inside of an attic?

Called Home depot again for a leak in the roof. The guy who came didn't see any problem because it wasn't raining when he came. Currently, a large portion of the sheeting in my attic is now black w/white spots. The Home Depot rep said; "oh, this isn't good" took pictures and left. No response since and that was about 4 months ago.

What do I need to do to get a response from Home Depot? Working with Home Depot has been less than a pleasant experience and I am the one that is out 15K.

Pats of Palm Coast, FL June 2, 2009

purchased a complete new roof about 4 years ago. Has leaked and caused damage ever since. I've had them come out for repairs several times, all documented. There may be more damage than what's visible. I'm furious at this point. They shouldn't be able to get away with this!

After reading teh other complaints it looks like they are getting away with lots of bad work. It will be hard enough to sell this house when the time comes. This damage is beyond physical poor workmanship, it's destroying my largest and only investment! there's no telling how much damage will have resulted . I see no end in sight. the work was so bad it keeps on leaking and causeing new damage. I am angry.

bertha of ceres, CA April 29, 2009

we asked if they could replace the roof because it was damaged and they did on the outside it looked fine but on the inside they forgot to fix the structure which was damaged. On the estimate they quoted that they would fix the structure yet they did not do that. the damage is still there they only shingled on top of it. It seemed strange thay they finished so quickly. we are trying to sell the home but no one will buy it they think that the house has mold but in fact it is burnernt lumber that home depot did not remove when they reapired the roof

John of Mt. Dora, FL February 11, 2009

John of Mt. Dora FL (02/11/09)
Home Depot was contracted to install roof. They failed to tarp the roof properly during a rain storm and we ended up with 20,000 in damages that they refuse to compensate for. We had extensive water damage inside the house, including dry wall, insulation, hard wood floors. It took them 8 months to make a decision not to pay and now I have no other recourse but to use my own insurance company.

Over 20,000 in house damage, Taken time out from work to let 3 different agencies come and look at the damages.

Danielle of Millville, MA January 23, 2009

Danielle of Millville MA (01/23/09)
We decided to put on a new roof in 2006 as the old one was almost 30 years old. We used home Depot because of their name and figured we could trust them. Wrong! After being told that a Home Depot crew would install the roof, a totally non-English Speaking crew was hear. The foreman could speak english but other than the first 30 minutes of the job, he was nowhere to be found. Within 6 months, we noticed moisture in the attic because we got water stains in our bedroom.

Since, HD has been called out here several times. Each time they come out they sight another reason for the moisture: flashing around chimney (which they supposedly fixed), bathroom vent, sealer around attic door, insullation, sofets. They will not make good on this roof and now, the plywood in the attic, which was fine before the new room, is rotting and full of mold. We need help as we are not wealthy and cannot afford to put on another roof for another 15000 dollars!

Marci of Las Vegas, NV December 23, 2008

Marci of Las Vegas NV (12/23/08)
sales rep Kevin Forbus came to our house to give us a bid on a new roof. He sold us on the life time warranty. Even though his bid was higher than our other 2. We trusted the name (Home Depot). So he ran our credit and got us approved. Well we found out that not only did he lie to us about the warranty (there is no such thing as a lifetime) but he sold us the most expensive product they have (TPO), saying it is the only one they carry (they carry others we found out). To top it off, after he left, we found the warranty he left us was a 20 year for a shingle roof. We have a flat asphalt roof. Not one piece of shingle. His supervisor Mark Norb called me when I complained. He also said they only carry 1 kind of roofing product and he was unsure of the warranty. If you only deal with 1 thing at your job don't you think you would now something about it.

I was told by Mr. Norb that Kevin just made a mistake. He is their #1 sales man in Las Vegas and he has never had a complaint. That this was the first time he has ever given misleading promises and left the wrong paper work for the job. How do I find out if he has had other complaints?

If I had known they would have the same warranties as the other roofers. I would have gone with one of them and I would have a new roof now. As it is about 80% of my roof is leaking, Las Vegas is having record rain and snow fall. Every time it rains I lose more wall, insulation and ceiling due to water damage. I have to redo both bedrooms completely now instead of just a small portion.

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