Complain about a product or service

Home Depot Siding

Home Depot • Customer Service • Credit Policies • Equipment Rentals • "Interest-Free" Promotions • HomeDepot.com • An Insider's View --- • Appliances • Bathrooms • Doors • Floors • Gift Cards • Generator • Home Heating • Kitchen Dept • Nursery & Gardening • Rebates • Roofing • Siding • Special Orders • Windows & Siding • Expo Design Center --- • Contractors' Advice --- News • Home Depot Sells Supply Unit As Home Construction Sags • CEO Nadelli Ousted with $210 Million Severance • Home Depot Buys a Bank • Home Depot, Monogram Credit Card Bank To Pay Connecticut $672,000 • Home Depot, Lowe's Settle Credit Card Suit • 6 Months "Interest-Free" Class Action

Marietta of Massapequa , NY October 30, 2009

Purchased double hung window. Tom M. service contractor at my home measured and signed on 9/9/09. Oct 1 was appointment for 12:00 to 2:00 never showed. Called. Said Pat installer will be there by 3:30 never showed. My husband who stood home for the delivery and completion lost 2 doctors appointments. Pat installer called wanted to install at 4: to late got dark. They said the weekend, I said expecting company answer no.

Oct 5 installer shows up at 9:00 2hrs late proceeds to put in windows and tells my husband one window was cracked. I get a call at work(just going into meeting) informs me installer said window pops right in 10 minutes, so if we accept he will continue with capping and return later with another window. Capping could not be done, he brought the wrong color. Another day wasted. Now I have a window and a half with cardboard in the window.

A week later Oct. 12 waited, they said 12:00, missed the parade since I'm Italian I was suppose to go, he shows up at dinner time 7:00 pops in window to late now to do window capping. Comes next day at 7:30 to cap only because at this point I complained to the main office in Ga. I never signed off on completion of this window.

Helene in the GA office said to get in touch Mr. M. on completion and work something out being Home Depot never should have asked to bring in a cracked window in the first place. Mr. Tom M. never called back.

I'm very upset for husband who lost 2 doctors appointments and had to pay. I was bothered at work with a phone call about a cracked window and wasted unnecessary time consumption. I do not believe this a fair practice on the part of Home Depot and their installers. I should be compensated for my husband's time and my anxiety. Would like Home Depot to compensate for my time and my husband's time. They had know business delivering a cracked window and asking to install. Home Depot should stand by their word as a reputable company.

wellington of edmonds, WA October 23, 2009

1. sept 2008, ordered windows from sales rep billy h c/o home depot 2. i was asked if i would like to cut back sill for 29dollars per window since new windows were thicker or purchase 4 inch trim around windows for 4 dollars a linear foot. he said trim would look better, the sample looked good. 3. i chose the trim work 4. home depot scheduled me when i wasnt home so we had to install in october. 5. installer came in with all windows openning the wrong way. 6. installers called supervisor, they offered to give me back my haulaway of old windows fee if i would keep the windows. i agreed. 7. windows were installed in 2 days. 8. on the third day they started on the 4 inch trim while i was at work.

9. i came home to see half of the trim installed, but the quality of wood was so bad that i told them to stop. 10. the wood had lots of knot holes and imperfections. 11. i asked the installers if this was the best they could get. they informed me that by the time they go to a home depot store, all the good wood was already picked over. 12. the suggested i go meet them in the morning so i can hand pick the wood. no such luck, all the trim wood i had to choose from were even worse. 13. i had to find enough for 25 windows. 14. i suggested a pvc material and was willing to pay the difference in cost. the installer told me it wouldnt work because plastics will burr when cut. (i found out later in doesnt burr)

15. home depot, rita istallation coordinator, suggested to give me back my money if i cancel the trim work. i did. 16. when the installer left, they uninstalled the trim work around the windows, but left me with a lot of nail holes and torn up siding. someone came by to fill in the holes when i wasnt home. 17. my front bay window had some missing siding however and i was worried since winter was on its way, the exposed area would get water damage. 18. in the mean time water was accummulating inside that bay window.i had to put a towel on the sill because the water was spilling onto my floor.

19. they kept faxing me the contract to sign so they can get paid. i would refuse because the job is not completed to my satisfaction. 20. they then sent a representative to my house, clint holmes to encourage me to sign on 12-10-2008. i was uncomfortable at signing but he said i would not lose any leverage by doing so. i made him write down on the form that i was still not happy. but i signed it so the installers would get paid.

21. a third party came over a few weeks later and fixed the siding on the bay window. he said that someone must have grabbed my gutter above the bay window and pulled it forward enough to let water in between. that was the reason for my leak. he pushed back the gutter for me and the leak stopped, unsure of the water damage inside my walls. my floor however sustained some damage. 21. clint h promised to contact me the following week. he never did. a couple of months passed. i called and asked for mr holmes, i was told he no longer worked there. the representative i spoke with did not speak highly of mr holmes.

22. tony was my new contact. he came over and fixed one of my windows that wouldnt lock and replaced a screen. he gave me some other supervisors number, i called but they never returned my call. 23. it is now july, i called tony because i now have a new problem. half my windows are if you touch the middle part will move about a quarter inch. half the caulking has fallen off. some of my sills feel damp. almost as if water is leaking in. 24. never got a call back, i called b ack however in three weeks.

25. in august, tony and an associate dropped by to assess the situation, i was not home. he gave me a number and told me to ask for a manager. i did. again no call back. i had to call him. his name is steve p. 26. made an appointment in early october. he came over and i showed him the issues. he said that the windows shoul have not been installed without a cut back( cutting back part of the sill). I was never told that if it was not cut back that my windows would leak. 27. mr p looked at the outside and said that the flashing should not have done this way, i said your installers did this. he argued that they would not have done it. i said who else would do it. he then noticed that the flashing was new so he retracted and agreed that the installation was poorly done.

27. when mr p left my home, he ASSURED me that he would take care of everything to my satisfaction. he told me not to worry and that he has seen enough. he said he would call me the next day. I never got a call the next day. two weeks later, oct 23, 2009. i called him. he then tells me that my windows are now out of warranty and to fix the problem i would need to mpay for half. i said i am not paying half and hung up. 28. my thinking is that if home depot prolongs things long enough, customers either give up from all the broken promises or things go out of warranty.

29. ps. i did call a national customer relations number a few months ago and explained my situation. i couldnt believe it , i received to phone calls back from supervisors within an hour. but the elation was short lived. after i explained my situation again i get promises of being called back, but no one ever does. 30. i paid around 9000.00, it took me a year to save up for this. all i want are windows that will not leak, that will not buckle when pressed.

Steven of Owensboro, KY October 20, 2009

On 10/06/2009 I went in to my local Home Depot to take advantage of their "15% Discount on all Special Order Windows and Doors". I met with the 'Millwork Specialist' at the store and we found everything I needed which INCLUDED an in-stock door that they would hold for me. He told me that they would tag the door, and it would be held for me until I came to receive my special order windows in 7 - 10 days.

Two weeks later my windows are still not in. I stressed with him that they absolutely had to be in by 10/19/2009 so that I could complete the project in which I was using these items. He assured me, and put it in writing that it would only be 7 - 10 days. To make a bad situation worse ... I went to pick up my door that they were supposed to tag and hold for me, and they had already sold it! So, now, not only do I have to wait longer for my windows, but they have to special order the door that I had already paid for and that they were holding for me.

Needless to say I'm a little 'upset' about this whole situation. I was told today, 10/20/2009, that it is going to be at least another 7 days on my window order, and another 5 days on my door that I had already paid for. Oh yeah, I forgot to mention. All of this was paid for in advance. I wasn't given the option of waiting until it arrived.

james of Glenn Dale, MD August 12, 2009

A representative from Home Depot came to my house the first week in June to measure for double hung replacement windows. When the installer came out to install the windows, he found that a different type window was needed to fit the opening. He called it a buck frame. Four windows were replaced on July 24, 2009. All four windows had sills. No one told us that the sills had to be remove and would not be replaced. We called and complained. A sill representative came out to look to see if anything could be done. In my son's bedroom there are two windows. Only one window needed to be replaced because that window was fogged up. Now I have one window in his room with a sill and one window without a sill. No one has responded to the rep. visit.

LOUIS of valrico, FL August 12, 2009

We ordered windows from home depot. We put a 900.00 deposit down on windows that cost over 8000.00. Home depot will not return calls. They set up an apointment to install the windows. We took time off work to remove blinds and move furniture. My wife took the day off to sit at the house so the home depot crew could install the windows and they didn't show up. We have not been giving a refund on are deposit.

steve of new hyde park, NY August 9, 2009

Sales guy came over for a window replacement quote, after 10 minutes he quoted 2500 for 2 windows. Got very angry when I said i needed to think about it, insulted us, and left. Very rude, no reason. I asked if he assumed that I would make a 2500 decision in 5 minutes, he said nothing and left.

kyle of sylmar, CA June 5, 2009

purchased Jeld-Wen windows and patio slider. was told that these products were eligible for L.A.D.W.P. rebate and federal tax credit (home depot even had big signs in the window dept. claiming these rebates and tax credits)I even asked the sales rep and he reaasured me that these products were eligible. After i received the windows and the slider, the rating sheet for the windows and the slider show a U-factor rating of 0.53. The dwp requires a rating of 0.40 or less and the Federal tax credit program requires a rating of 0.30 or less. This is a total of 1022.50 in rebates and tax credits i now DO NOT get. The product was misrepresented by home depot, what action can i take to recover my lost incentive?

Harjinder of Middle Island, NY June 5, 2009

We called Home Depot In Home Service to give us an estimate for new windows.The sales person came and gave us an estimate around 9266.We mentioned that we are still shopping around for the better price.she called home depot credit card to check for my line of credit and to see if i could have an increase in credit due to a large amount i did She incresed my credit limit.She asked us to sign the paper(contract).We were not aware that if we change our mind we could not cancel the contract no later than three days.She said,that George will call us in 2-3 days and make an appointment for measurements of all the windows.He called week later, thats when we found out,that we had signed a contract.They didn't take any final measurements, or order any material.

we didn't place any order,but they want to charge 25% of the total price of job because of the 3 days have passed. I asked to speak to a manager she gave me the name and phone number.i called and explained to him what had happened and he said the same thing. due to signing of the contract and expering of the 3 days, they would charge me 10 % of the full amount or i would have to order something from my order. I had expained to him i canceled the person from resuring because i did not want the work to be done and i did not want to waste his time and all they did for me was gave me an estimate like what other vendors did while i was waiting for their person to call. he said it did not matter we signed a contract and the fee would be charged unless i can order or make change to the order.

Ralph of Trinity, TX April 24, 2009

I paid premium installation and premium windows. I received un-leveled windows installed within rotten wood. Mr. Blair says they do not replace rotting wood touching the window if it is siding. I am out 2800.00 for windows that aren't level and knowing my house is rotting from the inside thanks to Home depot.

Sharon of Sandy, OR March 18, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.