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Sharon of Sandy OR (03/18/09)
Multiple windows were installed without caulking or replacing the trim. A winter storm blew water through the window frames and onto the living and dining room hardwood floors.
The basically new hardwood floor buckled, warped, It took months to resolve the window and flooring situation with Home Depot. Actually, I had to by pass Home Depot in the end in order to get compensation for the floor replacement. Inna of Highlands Ranch, CO March 6, 2009
Inna of Highlands Ranch CO (03/06/09)
We signed a contract with home depo that they will installthree windowns in our home. They promised to install it within 6 weeks. After may calls they came in 3 months and istalled the windows. While installing windows they took shatters off from one of the window. They said they they will come back and put shatters back in a couple days and wrote in a paper they gave us they the work is not finished and shatters need to be placed back. They took our shatters with them (they did not leave them at our home, telling us that they are slightly broke)It has been over two months and we have called them numerous times asking to bring our shatters back and place them back. They always say that will call us back and never did.
The window is on the street site of the house and our it our house looks very ugly without shatter on one of the windows, since it never was painted under shatters. Our neiboghood association called us requestin to take care of our shatters and house. Well new shaters are over 1000 with placement. We are very frutrated that home dopot contractors took our shatters away and now do not seem to want to do anything about it. Joanne of Rock Springs, WY January 21, 2009
Joanne of Rock Springs WY (01/21/09)
Ordered and paid for 10 windows from Home Depot in March 2008. When they were delivered, I noticed one window panel was sized wrong and broken. Returned panel with measurements and re-ordered. Panel was sent in wrong size again. This panel was re-measured and re-ordered approximately 9 times. To date no panel. Called Home Depot's Customer Service and talked to their rep a Mr. R. Harvey. Gave him measurement. Was told he would take care of proble, Lo and behold! Window was sent in wrong size again!
Assistant store manager, J. Sullivan and window rep (Jeld-Wen) came to my home and measured-wrong size delivered again! Contacted Credit Card Services to dispute charge of 1 panel plus install and various accessories to install it for a total of 352.00. Reply from them was that I had to dispute all charges for all windows. On December 26, 2008 I received a nasty call from J. Sullivan that I should return all windows purchased or she would fight me about my dispute. Cannot do this as all windows have been installed in my home.
I feel I have tried to resolve this in good faith as required by the agreement on my Home Depot credit card but have not received any resolve from Home Depot to date except harassment from them. If I am forced to tear out these windows my home will be ruined. I have a board covering the one panel that is in question which degrades the appearance of my home. All I want is reimbursement for the panel/install/accessories used and the aggravation caused by these inept people AND a window that is the correct size and not broken. Carolyn of Reno, NV January 16, 2009
Carolyn of Reno NV (01/16/09)
Purchased windows on the no payment for 6 months, it took from July until Nov. 2008 to get the windows installed. The installation was a joke and the windows took two more orders to get them right, we finally got the no payment for 6months straighted out now they are trying to bill us extra for a BALANCE PROTECTOR FEE. Is this a way to make extra money!! Please watch your billing as it just shows up some 3 months later after the first billing.
Sharon of Corvallis, OR December 27, 2008
Sharon of Corvallis OR (12/27/08)
Purchased 3 custom Bali wooden blinds from the local Home Depot. I paid 143 labor and measurement/installation fees with a 50 credit applied to the total purchase (779.82). An independent blind installer came from Salem OR to perform the measurements. We have a 1930's home with odd window sizes. The blinds were installed timely and fit accurately. A problem arose with the wooden cornice. The length of 5 inches did not completely cover the top head rail of the blind.
I attempted to contact the Flooring Specialist who stated that I could not return a custom order. I pointed out that I was attempting to have the item replaced with the proper size needed (7 inch depth) and that I paid for professional measurement and recommendations. She stated that manager would call me back and he never did. The independent installer was contacted and he could not adjust the placement of the cornice and recommend that I call Home Depot again.
I re-contacted the store 4 days later, speaking to the manager. He attempted to discount the issue and pass the responsibility for the measurement mistake back to me over and over again. After much heated discussion and his continual response of the store would have to eat the cost of the cornice, he finally agreed to restock the item at %15 and allow me to pay the difference in cost. The last point of contention was that these blinds were %10 off when I ordered. He finally agreed to honor this. So WE have just finished removing this 77inch cornice, WE have to take it back to the store in our car, return it and pay 180 for a new one and install it ourselves. I assume we will get hit for shipping charges too. Bottom line, DO NOT place special orders at Home Depot. I feel lucky after reading the posted stories.
Margaret of Vanderbilt, PA November 5, 2008
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