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Ann of Hartland, WI (08/14/06)
We had all of the windows replaced in our house - the downstairs in spring and the upstairs in fall.

There were two different installation crews and both failed to put insulation around the windows. We have had to have the Home Services department return multiple times to replace windows and/or to reinstall them because they do not fit properly. After a year, we are still trying to get them to resolve the issue of properly fitting the windows because we are unable to lock several of them.

We paid almost 10,000 for windows and professional installation, however, we did not get a 'professional' or quality installation.

Fran of Columbus, OH February 8, 2006

Fran of Columbus OH (02/08/06)
In mid-2004 we decided to replace our windows and shutters. We ordered them from Home Depot.

The windows were installed a little later throughout the house; but the shutters did not get installed until late November of that year. The windows downstairs were done very sloppily, and workers ruined the wallpaper around the windows in our dining room. We had to call workers back later because we could clearly see the outdoors through the front windows; at that time, we asked them to check all the windows to make sure they were sealed on the outside.

When they came back to do that work, I asked them why they did not check all the windows outside for seal. They said they had come the day before to check that out. We were home that day. We saw no one checking the windows. Neighbors saw no one either. We have been alarmed about our increasing utility bills since the work was done. It was so cold a couple of weeks ago that I began checking the windows myself. I could feel wind whistling through one of the windows.

In addition, one of the shutters was hanging by one plastic screw and banging against the house; we feared it might blow off in the wind and injure someone or property. I called Home Depot. They sent someone out last week, who replaced the shutter which by that time had come off completely. He replaced some caulking in one area of one window. He did not check any of the other windows, inside nor out. He left at one point, saying he was going to pick up parts for the shutter from Home Depot. We never saw him again.

At some point he did come back and replace the shutter, but we did not know when he came back nor when he left. The following day, when the rooms remained cold, I began again checking the windows again. Upstairs we had the same condition as downstairs. I bought some caulk and tried to close as many openings as I could. In some of the windows wind was coming in locations that cannot be caulked; I now have stuffed paper towels in those openings to keep out the wind. It is impossible that those windows are sealed from the outside!

And this is not an old house that you would expect to be drafty. I am trying to figure out what to do next. More than 7,000 dollars is too much to spend to be putting up with this.

John of N Tonawanda, NY January 23, 2006

John of N Tonawanda NY (01/23/06)
I ordered 5 replacement windows including a large picture window from Home Depot. On the day of the initial installation, the hired contractor had 1 window installed and another started when the building inspector came and shut the job down as they did not have the required permit.

The picture window I ordered was not what they brought. Once the permit issue was rectified, and the correct window was ordered, the same sub-contractor came back to finish the job. They installed 2 windows with significant gaps and they weren't square. Also, they had blemishes and defects. I already had the kitchen window replaced as it had bad seals.

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