Complain about a product or service

Home Depot Customer Service

Peter of New Hartford, CT November 12, 2009

I perchased an axe handle that was clearly marked as 13.97 on the shelf. It came in a two pack that was clearly impossible to seperate without a cutter. The checkout read it as two items and had to summon someone from the back to divide them. At the very least this was deceptive. It is also likely a violation on Conn. state law regarding price labeling. When I questioned the issue I was told that a mistake was made but no recompense was offered. I would hate to think that the state consumer affairs dept. is required to sort this out!! Perhaps some training is in order for your reps., particularly the upper level employees.

Anthony of Abingdon, VA November 9, 2009

Purchased Makita Saw Model DPC7321HD on 1-16-09. Home Depot Employee filled saw with oil and gas and started saw. Employee made statement that he uses less oil than it calls for because it will run better. I was working at Quantico Marine Base and I used the saw one time. When I went to start it again it would not start. I live in Abingdon Virginia which is approx. 6 hours from that Home Depot. I took the saw to the Home Depot in my area, Bristol Virginia, and they sent it off for repair to see what was wrong. They responded tha t the motor was burnt because it was ran with insufficant amout of oil. Altaquip who had it for repair called and told me it would cost around 650.00 to repair the saw, which I paid 891.44 for. I had them return it and I tool it back to the Stafford Home Depot where I bought it.

After lots of managers and bull crap they sent it for repair at their cost and when it was done they had it shipped to me directly. When I received the saw I filled it with gas and oil and the gas poured out of the tank. I then took it back to Stafford Home Depot when I was working up there again and took it in the store and showed them the problem and the fact that it still would not run. This was on 10-4-09. Today Home Depot called and stated that the saw is back from repair and that they took it to their in house shop and it works fine so I asked them to ship it to me because I am not going to be up that way anymore and they refused. 11-9-09

Teresa of Knoxville, TN November 3, 2009

My husband just went and bought a back door for our house at Home Depot. He couldn't get any assistance with moving it to his van. We are in the middle of remodeling our home. We won't be shopping at Home Depot again. We'll go to Lowes where we'll get assistance.

Bob of gambrills, MD November 1, 2009

I loaded a cart up with about 200 worth of various material at the HD on rt.450 and went to check out.Because of the very heavy varity of material I could not do self check out.The lady at check was having trouble and could not get things rolling.She got no help,while many HD employees were just standing around.I waited 15 minutes but no help came,the line behind was getting long .I left the line and went to the check out at the lumber dept.but the line was backed up.I waited another 10 minutes but the check out man was stuck,no help came.I went back to the first line but it had not moved.I then left my cart and exited the store.The time of the day was approximately 10 am.I am not a complainer most of the time but this pissed me off. Other people were pissed too.

DAVID of BAINBRIDGE, OH October 27, 2009

We got 4 sets of the commercial electric lighting for our gargage. It was the Energy Saving Shop lights. We havent even had about 8 months first time the bulbs would blow then we took then all down and return them got 4 more. Put them up, same thing happen. Kept blowing out even got extra boxs of bulbs same thing took back again by now we hate these lights. It was like theres a short in them or somethin I dont know. They are the worst lights that I have got. Right no we have no lights that are working so thats why Im writing. All I want is the money we spent on the lights they were 16.95 each and I got 4 light fixtures and cant use any of them the extra bulbs were like 11.95 I just need lights for my gargage. Thank you.

Minda of East Stroudsburg, PA October 26, 2009

I had lived in Cape Cod, MA in the last 2 years and just recently moved back to my home town in PA. I had moved from Cape Cod and a LOT of the reason was because the Customer Service in the HYANNIS store Home Depot was TERRIBLE. I have Asperger's Syndrome, but I have many abilities and one of them was fixing things and building furniture. I was brand new to the area. At first, one of the cashiers was very friendly to me, but was inappropriate, he wanted to take a picture of me to have in his cell-phone which I thought was rather odd. But I was very lonely up there and wanted to have friends.

To make a long story short, I found out that he had been laughing at me behind my back to ALL the cashiers and the store managers in that store. So when I was in the store, you could tell by the looks on their faces. I tried so hard to make friends which was MY mistake, because these people weren't really my friends AT ALL. I made this one cashier (Derick E) some jewelry, I also design and create jewelry in silver and gold. I made this guy 2 rather valuable pieces of jewelry, and he never appreciated them. He started making fun of me and he became rather NASTY towards me and I don't to this day understand why.

But one day, October 3, 2008, I was returning some items at the store and he happened to be working there at the returns booth. He WOULDN'T TAKE MY RETURN. HE JUST STOOD THERE, LOOKED INTO SPACE, and the store manager (Ryan S) JOKED DERICK ABOUT IT. It was disgusting behavior. It doesn't matter if you dislike someone or not, NO ONE deserves to be treated the way I was treated! I WAS DISCRIMINATED AGAINST, I WAS OSTRACIZED BY THE EMPLOYEES THERE! This store ought to be SUED for that behavior! The 2 individuals who I have named should have been FIRED. They have NOT! They should have been held accountable. I tried complaining to Home Depot and they had done NOTHING. They STILL WORK THERE. And NOW, the new district manager is IGNORING me and not taking my calls. The people in Cape Cod, in the HYANNIS HOME DEPOT are a DISGRACE. THEY'RE LESS THAN NOT FRIENDLY, LESS THAN HELPFUL, AND THEY'RE UNDEREDUCATED!

S. of Stuart, FL October 6, 2009

In 7/2005, I paid 50 to have a Home Depot Specialist to come to my home to measure for Plantation shutters to match existing ones, and order. They were to be installed 9/2005.

In 10/2005 I called to ask where my shutters were. Shortly after a gentlemen came to my home to install them; he went in the room to assess where they needed to be installed and explained that the specialist sent to my home was always making mistakes and he had ordered the wrong ones! He spent at least 15 minutes on his phone to reorder all and assured me that I would have my shutters for Christmas. I asked for a receipt ( MY ONLY MISTAKE!)he explained that Home Depot would stand behind all for their customers! What a joke.

In 1/2006 I called to ask where my shutters were. I was told that I had refused my shutters in October and that they had no intentions on redoing the order and never had! It was the beginning of a 3 year helacious nightmare! I have tried to speak with the manager, who insists that I refused my shutters! I have asked through the last 3.5 years to just be able to SEE my shutters to no avail.

Now 4 years later I still have no money or shutters: a Carla from there home office conveys they are negotiating a deal for me. There is no deal they took 1100 of my money for a product over 4 years ago. I want my money back with interest! I cannot believe that this company continues to get away with such unprofessionalism.

Steve of Glen Ellyn, IL October 1, 2009

We purchased a washer and dryer (top loading). The store refused to watch match the low price guarantee completely. When we go home we realized that the store had completely avoided discussing the 'beat all competitor prices by 10% advertised promise' even though we had specifically asked. We are out about 200.

Robert of Honeoye Falls, NY October 1, 2009

My receipt number is 1264 00002 18305 dated 9-29-09. I was charged for 8 rolls of Tyvek tape and I only bought 1. I bought 8 Starter strips and was not charged for them. I called David on the 30th and was told he would check with management and get back with me in a few hours. After 3 hours I called him and I was told that the records from the evening of the 29th would have to be reviewed and that would not be done until Oct. 1st.

In the past month I have done over 900 of business with Home Depot. I would think customer satisfaction should be high on your list which I am not. Please contact me ASAP and let me know how I can get the credit that I deserve. Thank you in advance for your help in this matter. I was overcharged.

Wally of Cape Canaveral, FL September 21, 2009

For some time the Home Depot stores in my area could not process my checks from Wachovia Bank. The information had to be put in manually. I could still buy my material. A couple of weeks ago Home depot selected a new check verification system and will no longer input check data manually. My checks have been verified by the bank and Home Depot has the only system that can't read the checks. Other customers with Wachovia checks have had the same problem.

I can no longer buy my material for rental houses from Home Depot until they fix their system to accept Wachovia checks for material. Home depot is 6 miles away and Lowes is 26 miles. It now takes me more time and money to do my maintenance.

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