Complain about a product or service

Home Security America

Dan of Valley Park, MO October 15, 2009

Put house up for sale and contract a home warranty for sellers peace of mind. Had a leaky stack in basement and an exterior faucet that leaked. Plumber came out collected 75. deductible then called it in. Was told that plumbing in basement was not done correctly (60 year old house) so it wasn't covered. Exterior faucet was 60 years old also. Was told it was old and pitted and corroded so it wasn't covered either.

The whole insurance thing is a scam. Service man told us they are trained to look for things that will void the coverage. They will deny your claim for any reason and there's nothing you can do about it. So why am I paying 500? We ended up hiring the plumber to do the work on his own time and at our expense.

The consequences were we had the two leaks repaired by the plumber on his own time at a cost of 425. Don't want any law suits or anything else, just want to make consumers aware that these insurnace companies are a total rip off and to avoid them at all costs. These home warranties are a big time scam from the big time scammers...."insurance companies". Save yourself the money, aggravation and just pay for the repair yourself. Why pay for the repair and a totally useless insurance policy.

Robert of Nixa, MO August 22, 2009

This company was sent by Home Security of America for an A/C repair. A check was written for the service charge but they contacted us and said the check didn't clear. I immediately sent them another check from a different account and they refused to take it b/c it was out of town, so I took them cash by their office then they told me I would have to pay an extra 35 dollars for a so called service fee.

I checked the contract for such wording with none to be found and told them there is nothing in writing to indicate such a fee could be charged. They refused the cash and then refused to give me my out of town check back holding it hostage against the first check written. They said they would turn it over to the Courts in which I told them good luck because I was here with the cash and a good check to make good on the first check written.

They sure can't use my out of town check as it was never cashed and as far as the first check I had the cash presented to them for that and they refused so basically they were trying to hold me hostage for an extra 35 dollars and now they don't have anything.

All I can tell me it will cost them more in the long run and two I would never do business with a business like this again with this kind of customer service hell bent on squeezing a customer for 35 dollars. so good luck to them in court.

Carrie of Cecil, PA April 25, 2009

We heard water running b/w our BR wall and Dining area wall. When we got our water bill it confirmed our suspicion of a leak. We called HSA, the warrenty that came with our home when we purchased it less than a year ago. Our home sits on a concrete slab, no basement, which means our water pipes run under our slab. I s/w Sherry. She initiated a claim and told me Main Stree Mechanicals would be out the next morning. Dave arrived promptly the following morning. He began knocking holes in our bathroom walls, failing to find the leak, which we already assumed was underground. He even cut our one piece shower/tub combo into pieces and tore it out. He did not put a hole in the wall where we actually heard the leak. With my bathroom now in pieces he suggested bringing in someone with the technology to detect the leak underground.

My theory was, if it was known that our house was on a slab, why not have this type on company come first? I think it would have been less costly and HSA should have been honest from the beginning, admitted all of this mess was not covered d/t our homes structure. The the plumber even cut through one of our electrical lines and they weren't responsible for that either?

the actual leak was never detected, my bathroom is destroyed AND not covered by HSA since the leak was never diagnosed. I had to pay the plumber 1460.00 this day. Then since the leak was not detected, we were given the only choice of replumbing our home. This will run us b/w 10G & 15G.

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