Home Warranty of America Reviews

They like to have policies that allow them to not make repairs, such as they won't work on outside units for the AC, we were told that last time we tried to get our AC repaired and the best they could was a temp fix per the technician 'cause HWA wouldn't approve full repair and now I'm looking at $3500 to replace an AC unit. Trash company and I would never of my own accord work with them. 0 out of 5 stars.

This company is fraudulent in my opinion and they do not want to pay claims.

This company is a scam. No wonder they have a 1 star rating… I had a leak and filed a claim with them. They had a technician come out a month later. And they would not approve the repair. They took my 100$ and walked away.

I have had their coverage for over 6 years. It appears that after they were bought out in 2022 the quality has greatly decreased. I have a bad condenser in my AC, they will not replace it without replacing my coil but of course they don't cover the coil. As ridiculous as that is that they make me replace it and don't cover a part that isn't damaged I could probably deal with that knowing that's how insurance companies work. The problem then is the contractor they had come out says he can't find a coil that will fit and wants to downgrade my AC from a 5 ton to a 4 ton, which is not sufficient for my square footage.

Do not use this company! Home Warranty of America (HWA) sent Comfort Air of Hammond (CA) company to my home to replace a coil on my AC. They were supposed to pull a permit but didn't and lied to me when I asked about it, saying they didn't need one. I contacted The Chief of Inspections for EBRP and he contacted them and said they needed to pull a permit. They pulled the permit and an inspector came out and failed the inspection. The type of coil they installed needed an additional part that they did not install.

Filed a covered pest claim with documented evidence from HWA's own assigned service provider — photos of cockroaches coming up through the upstairs bathtub drain, clearly inside the home. HWA denied it anyway, citing an exterior-only exclusion that didn't apply. Submitted an appeal with the same evidence and was denied a second time. If you're considering this warranty, understand that even a textbook covered claim with photographic proof from their own contractor can be denied. Save your money.

The worst customer service. They barely speak English. Comprehension is non existent. They just repeat the same sentence over and over again. I've been on hold for a supervisor for 30 minutes. Ridiculous. My first AND last time with this comparing!

4 year customer, no claims. AC broke, HWOA decided it was not normal wear and tear and denied the claim. They offered me $350 on a $3000 quote. They are not customer centered and do their best to deny claims. I am currently without an AC. I will continue to call, send emails and take them to small claims court.

I will never use this company again! Our water heater broke and instead of listening to the plumber, they kept making us order parts that took weeks to come so we were out hot water for three weeks. They didn’t wanna replace our water heater, even though the plumber said that we needed it to be replaced. Scam company. The worst and I’ve had other home warranty companies. This is a scam.

I had chronic issues with oil water heater and poor experience with this company related to it. The oil heater finally goes completely bad. This company responds quickly for the initial call and sends an email promptly, but you wait and wait for service at least related to oil water heaters. No service technicians in this area, the ones sent finally after weeks of oil leakage, also stated the company didn’t even want to pay them or something like that. When finally, the heater goes and water is all over, the poor response led me to get a company to diagnose with the company’s suggestion of finding own technician, which I did. I ended up replacing the oil heater for one electric and cheaper.