Complain about a product or service

Home Warranty of America

Gilbert of Staten Island NY (02/03/09)
I had a gas leak and heating problems with my furnace. After several calls they finally sent one of their preferred service providers, after reviewing the quote, they failed to honor the claims. They called me back and said the service provider was charging to much so they wouldn't authorize the claim. They sent another company of their choice, now they said they will not cover this claim because the furnace wasn't set properly. I asked them to direct me where in the contract it shows what they are explaining and they put me on hold, and disconnected the line. I am still waiting for a manager to call me back.

The bottom line is they do not and will not honor any service claim that will cost more than the 100 dollar deductible THAT you need to pay for all service claims reported. They are ripping off all consumers. I found over 31 complaints from many different states in the web,

Vipul of West Chester, PA December 11, 2008

Vipul of West Chester PA (12/11/08)
Hi I am Home Warranty Customer for last 4 years now. Last week my Heating unit started giving me problem. I called Home Warranty Customer Service and they opened a claim for me. Technician came and saw the heating unit and went back . Then i got a call from Home Warranty Customer service saying my Heating unit is improperly installed. What???? I was shocked. This unit was installed 14 years back and had no issue as of today.

I called the Authorized dealer form BRYANT, as my heating unit is BRYANT PLUS 90. They told me because of my township law the way my heating unit is installed is Absolutely fine. They even told me that who so ever is talking about improper installation dosen,t know what he is talking about. Then Home Warranty Customer service said they will send another Company to have a look.

The second technician came, checked the heating unit and told me that Pressure switch is bad and needed to be replaced. I asked him if this unit is improperly installed, he said no. It is installed as it should be. I said fine. Then again i got a call from Home Warranty Customer service next day saying a 3rd Technician will come from a new company. I am really tired dealing with Home Warranty Customer Support. Aslo teh second technicain called me and said Home Warranty of America is not paying him and he was very angry. Please help me , I relly dont know what to do now.

Still i am without heat from last 1 week

Keri of Hampstead, MD October 8, 2008

Keri of Hampstead MD (10/08/08)
I just purchase my 1st home on May 28, 2008. With the home came a warranty from Home Warranty of America. At the beginning of June, we notice our A.C. unit was not cooling the house down properly. I called Home Warranty and at first they said that they would not cover it because the unit wasn't working when we bought the house. Now we had 2 home inspections before we bought the house. 1 we paid for and the 2nd was done by FHA. Both inspections past the unit. The A.C. unit worked fine the first 2 days, by the 3rd day it was 90 degrees in our house.

I called and had a company come out and the refilled our unit without explaining the problem, they wanted more money for troubleshooting and at the time I didn't have any more to give them. They had charged almost 500.00 just to recharge the unit. The Home Warranty did however refund our money for the charge, except the 100.00 deductable.

Then, at the end of August, we thought we were havinf a problem with our furnace and called home warranty again. This time they found someone to come out to the house. Thats when we found out that there is a leak in our compressor line that is not repairable. We called Home Warranty back and the have refused to pay for our unit saying that it wasn't working correctly in the first place, our vendor did not find the problem when they came out in June and it is caused by rust? and they do not cover that. Which I don't see anywhere on the contract. The only reason I used my own vendor in the first place was they could not send anyone in June, and I didn't have the money to have this guy troubleshoot my system. He had already riped me off with the recharge. Now, I am fighting home warranty with this claim, and am hoping you could give me some advice on how to handle the situation.

We don't have the money to replace our unit. Although we found some one to do it for a great price, it is still not affordable to us. So our electricity bills are going to be outrageous and I don't even wqant to think about next summer. They should honor the contracts they give people. Part of the selling bonus of this house was the warranty. And they are not warranting the items they claim to.

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