HomeSafe Reviews

I liked the information that I read about HomeSafe and because it's so expensive to do repairs out of pocket, so I signed for their service. Since I've had it, I've had three calls at my house and two at my son's house that they helped with. Right now, we're at odds about submitting a claim. I have been submitting my claims a certain way, then yesterday, they told me that you're supposed to send them your paperwork on an estimate, let them okay it, then they will send you another thing and you can submit it and get it paid. And I have been told four times that you've got to pay the people, get the mark that you paid it, have your claim number, send it to HomeSafe, and they will pay it.

I had a refrigerator upstairs that had an issue. I bought it in 2003 from a law friend of my daughter's that was moving and it had been good. But some time back, the flap that controls where the ice comes out wore out. Choice Home Warranty tried to fix it. Their techs came out but they never could find a part. I called them out several times and they never could fix it. So I just let it slide. Then, the refrigerator's compressor went out and they were going to fix it. But I asked if they could just give me the money that they were going to pay for that and buy me a new refrigerator. That one was old and finally, they agreed to it. But it was a hassle. Then, this guy called from HomeSafe. I have two refrigerators and freezers downstairs that Choice wouldn't cover. I have a double oven that they also wouldn't cover that. But HomeSafe's rep said they would do that, so I changed.

HomeSafe’s pricing was comparable and more affordable, which helped me decide to get the warranty. I liked that they responded immediately when I had an issue that I had not anticipated. We had a power outage last year and the power was down for over 24 hours. I have an auxiliary power box underneath my meter from my power company and when they flipped the power back on, it triggered something in that particular box that blew the fuses in the whole box completely. I didn't have power for another two days and I didn't know why.

HomeSafe is a good company. I wouldn't go with anybody else. I've been very happy with their services. The people were always very nice and kind when they come. My wife found them and she started with the electrical and different things in the house. I've been very happy with HomeSafe, except once when they sent someone to my house to fix a plug outside my garage wall. The contractor fixed the plug at the back in my house, which was attached to my house but they wouldn't fix the one that was near my garage. They told me because of the cement wall, they wouldn't do it. That's the only thing that I was unhappy about.

I was flipping through the phone one day, and I read up on HomeSafe. I told myself it was something that I was gonna need because my husband had just passed away, and I know I was gonna be responsible for fixing stuff and getting it done. I wasn't in that frame of mind to do all this stuff so I had to have some help. I called HomeSafe and they explained everything to me. They seemed to be a legit company that wanted to help in any way they can and to provide the services that I needed.

I was very happy with my service from Chasity, who changed my form of payment for my auto pay for both HomeSafe and Carshield. She was very efficient and helpful. Great job saving me time and effort!!🙏👏👍😊

They will cancel you for using their service! I switched my home warranty program to HomeSafe after they offered their plan and was very happy with the service they provided for a plumbing issue during my first contract. They renewed my contract for another term and I then needed some appliances to be repaired that all had small issues at the same time. I just got notified that they have cancelled my service. Buyer beware, if you actually use the service you pay for they will cancel you. I should have known better as I have discovered they also own and operate CarShield that wouldn’t provide service for a car we had covered a couple years ago, after paying on the contract for at least two years. We then cancelled that policy. They’ll gladly take your money and then cancel your account if you use the service.

I had CarShield, and from there, HomeSafe called me. I got it but I haven't used it yet. My package covers all the appliances and everything in the home. Price-wise, it's reasonable.

It's easy to submit a claim with HomeSafe. I make the call, and if it's a plumbing problem, they'll send somebody out. I never have to wait more than two days for somebody to come out. If I call today, they’ll either come today or they’ll come tomorrow. The quality of the contractors has been good. I just have an unfinished project going on.

We've been with HomeSafe for about a year and a half, and the techs have been very good. Submitting a claim is also very easy, and they're very nice to talk to, and they help us right through it. Recently, I did a claim for my air conditioning unit. They let me call my air conditioning person, and they checked it all out and said I needed a new unit. They contacted HomeSafe, and they talked back and forth, then I got a new unit. The cost of HomeSafe is reasonable, and they stand by what they advertise. I know if something happens I have coverage, and they save me money.

I've been with HomeSafe for at least two years. I have a claim that's still in progress. They gave us the estimate to go through and repair it. It was submitted to HomeSafe. The work being done was approved. The work was done, and it's been submitted for reimbursement. Overall, HomeSafe has come through. Over the two years, they have paid out more than they've taken in in coverage costs for us.

I've had HomeSafe around seven years. We've had three occasions with them, and we've been totally satisfied. The service was perfect every time. The delivery service through Lowe's have been spotless too.

I spoke to a live person when I enrolled with HomeSafe. They were very knowledgeable. The enrollment process was very easy. I haven't even put in a claim, but I know from what they cover versus the price, the warranty seems to be good.

I've had HomeSafe for about a year and I had never used them until this last month when my toilet stopped working. They called and said that the toilet needed to be replaced. They said they don't cover that. The toilet was not completely non-functioning. The guy who came was fine. He told me that the toilet was a weak flush, and that the toilet needed to be replaced. That was the second time that he was called out. The first time he said he unstopped it. It worked for almost two weeks, and then it stopped working again. That was when he told me that it was low flush and a weak toilet. HomeSafe wouldn't pay for a replacement. I don't like to deal with people that can't help me. I paid $100 for somebody to come out just to tell me what's wrong but was not to be able to fix something. So, less than two weeks later, I got to call them back. I'd tell others to find another company. HomeSafe is not worth dealing with.

We had some problems with the house that we had paid for, and they were a little much, so we decided we would look into getting a home warranty. HomeSafe was the first one that called me back, so we went with them. The guy who helped us sign up was really nice and we've been customers for a couple of months now. Their website is fine. I can get through it even though I'm not exactly computer-savvy. I would tell others to enroll with HomeSafe because you just never know when something’s going to break down.

We tried different companies and wanted to try HomeSafe. It's been a couple years since and it's paying for the item that goes bad. They've replaced a few things of mine already, including a gas stove oven that didn't work, a ceiling fan and an ice maker. When I have a claim, I call HomeSafe's number and communication is easy. The techs have been very good as well. Recently, our clothes dryer was making a squealing sound. The tech changed the gear that's in the back and now, it's great.

HomeSafe has a reasonable price. Every representative I've spoken to have been very courteous, very kind, and very knowledgeable. I couldn't have asked for better people to work with. I've already used them twice. They came and fixed my dryer when my dryer went out. They fixed my air conditioning unit when it went out. So, I have nothing but good things to say about HomeSafe. Setting up a request has been amazing. They jumped on immediately. The contractors called me, came out, and got the job done.

I had an air conditioning problem and did not like the guy that HomeSafe recommended. He never called back, never recommended anything, and never gave me any prices. I ended up going with my own guy, who charged a lot less. I'm disappointed with HomeSafe. I am paying for a service, and they did not deliver. I paid $7,000 for a new AC system out of my pocket, which they said they would cover half of, and they didn’t. I’ve had HomeSafe for four months and every time they send someone over, they seem more interested in finding a bigger and better deal. They need to get better contractors. The reps over the phone didn't care about me and only cared about the money. HomeSafe sucks and I would give them 0 stars. People should not go with them.

Once I decided on HomeSafe I've had work that was completely satisfying and the cost is worth every penny!

HomeSafe didn't cover two different things in my dishwasher and I cancelled the service. Dealing with the reps was not good. They were supposed to fix my air conditioner, and they never called me back on any of that. I tried calling them for days.

When I called CarShield, they offered HomeSafe. So, I took advantage of that. I've already made four claims. I was quite displeased with one because the representative knew that I had a countertop microwave, yet they still had me pay the $75 deductible for it to be repaired, knowing that they were not going to repair it, and refused to refund the $75. So, I was really considering canceling.

Our package with HomeSafe covered both of our septic tanks, which was a plus for me. Then they said that they would cover plumbing which is new. Our pipes are underneath our house, which has almost zero crawlspace access. So, I figured if we had coverage for something like that, that would be beneficial. Our AC messed up. I was a little concerned. It took a little bit to process the claim, but they did pay for it. Nobody takes their claims. I couldn't find an AC provider that would talk to them and work with them on paying them directly. So, I had to pay it out of pocket and then get reimbursed.

I’ve been with HomeSafe for two years now. Their techs have been outstanding. They’re also cheaper compared to others. They do an excellent job. I'm satisfied with them.

I had CarShield, then HomeSafe reached out to me. Their reps explained everything really well and their presentation was good. The price was reasonable, but I thought I got a discount. Then when I checked my account, the price had gone up. They may have given me a couple months promotional. Other than that, they get 4 stars.

I was with another company, and I didn't really like their service. HomeSafe had sent some type of advertisement, and I decided to try it out. And it's been working fine. When I submit a claim, I normally just call in. And it's been easy. The only complaint I might have is that the hold times can be really long. But when they find out what I need, they send me over to another department, and they take care of the service requests. The techs have been okay as well. The ones that I have worked with have been okay. Now I have had a couple of quotes from a couple of different people that HomeSafe has sent. One of them was way over budget, and so we didn't use that one. But the other one that we used was fine. Having HomeSafe is worth the peace of mind.

I like that with HomeSafe, my payment was in my budget, and I could afford it. They're really good. Even if they don't have anyone who would take the warranty, and I have to get someone else, they'll refund my money. My most recent claim was for the oven and stove. It wasn't heating up. I had to get somebody out to see about it, and then I had to get electricity too. It's functioning well now. When I call HomeSafe, they automatically get somebody on the job. I trust them. They work well with me.

What mainly made me go with HomeSafe was because they have the month to month. You're not locked into a contract. So, that if you decide that it's not for you, after that month, then you could leave. I've been with American Home Shield for several years, and it’s like you're locked in a contract, and they were constantly going up. Then I had a bad experience with American Home Shield. I also had someone who had been in the hospital twice in the last year. In the past year, they had been in the hospital twice. I explained that to them, but there was nothing they could do. They’d get in touch with them, explain to them what needs to be done, and we could get it fixed. Then it'll be a couple of days and I thought that was better than me having to sit around and wait for somebody, this one place that American Home Shield could send me. So, HomeSafe seemed to be the one.

HomeSafe is a great whole house warranty company. Our 25 year old wash machine died and couldn't be repaired. I filed a claim and within 2 weeks a new washer arrived. Old machine was taken away. No charge. Great program. Thank you!!!

I like that with HomeSafe, I don't have to come up with a large amount of money to buy my appliance if they break. My experience with them has been good so far. When I submit a claim, I call the number on the app. Their contractors have been okay, but they tried to double-charge me for another visit for the same problem.

I've been protected with HomeSafe for two months. They seem to be able to do the work, whereas they're not going to tell you, “Look, I can't do this work. I don't think that's something that's covered.” So, they seem to cover a lot of more things than that other place called HomeServe. They tend to cover a lot more items. They seem to give you a lot more for your money. They seem to want to cover and help you out. The only reason I haven't called them is because I don't have that co-pay that you give the person that comes out. Other than that, there are a couple of things that I needed to have checked out here in my home. I just haven't been able to do it.

I've been using HomeSafe so far for a couple of years. The service has been very good. I haven't had any problems yet in the two instances that I've used them. I have to go online to submit my claims. The site is very good and very easy to use. The contractors did okay of a work when they were here. My little problem was getting the parts as quick as possible. I had one instance where I had to wait for the parts, but they've been able to fulfill their part of it. What happened was we had a refrigerator that went out on us. The contractor who did the work got it down to a motherboard in the refrigerator. He got the motherboard, and it still didn't work. So then, he went back to HomeSafe, and he told them that it wasn't going to be able to be repaired because it would have to go even deeper into the refrigerator, and that is not worth it. So, they ended up telling me that they were going to get me a new refrigerator.

Everything's been great with HomeSafe. They've been automatically taking the money out monthly. As far as the house, everything's in good shape. I did answer some questions when I first applied with HomeSafe. But since then, I haven't really had. There was a follow-up one day. A woman called and asked me if everything was okay and I said everything's okay. HomeSafe covered everything. I had another company, and it seemed like any time you called them, they didn't want to do it.

It has been a few weeks since I signed up for HomeSafe. I've dealt with them before. The rep was very good.

I was getting some insurance for repairs for the car, and somehow, they transferred me to get the thing for the house. It's been a couple years since I signed up with HomeSafe and I hadn't had any bad experience at all. I had to have one thing done as far as HomeSafe, and that was with my refrigerator. They came right on and fixed it, and I had no problems.

Homesafe's customer service was good.

I signed up for HomeSafe, and their rep was okay. There was no problem and he answered any questions I had.

Getting a home warranty through HomeSafe went clearly and fast. The only thing about HomeSafe is this $150 that you put upfront. That's a great deal of money to be putting upfront. So I was saying to myself, I don't know if I'm going to be with them because of this $150. I was with another one and it was only $60 as far as before they send a representative out. The $150 with HomeSafe is a lot of money to have somebody come out. With the gentleman that came out here and fixed the thing, that was a 10. He did a nice job. It was just a small repair as far as I'm concerned. I don't even think it was $150 worth of work.

My girlfriend had HomeSafe, and she told me they were good. I just joined the company, and I've received my booklet. I'd tell people to try HomeSafe. It's a good one. Right now, I'm new in it, but they have very good people. They explained very well and the reps were very nice.

I found out about HomeSafe through the warranty for my car and I decided to give HomeSafe a try for the home warranty. During signup, everybody was all right and knowledgeable. When I had a dishwasher claim, the process was very easy and the issue was rectified right away.

I have a niece that has HomeSafe and she was very satisfied with it, so I thought I'd give it a try. I called. Their rep said it's $49 to start out with, and $49 per month. He was good. He wasn't trying to intimidate me in any way. He was very nice.