Complain about a product or service

Honda Lawn Mowers

Robert of Wesley Chapel FL (5/13/05):
Approximately eight months ago, I purchased a lawnmower for $693.27 from Home Depot. It was advertised as the mower of the year - a Honda HRX 217 6.5, Easy start self-propelled, walk-behind mower. On May the 3rd I carried it in for broken throttle - this was the second time I have had to carry it in for the same problem within eight months of purchase.

I went to several repair shops but couldn't find one that would work on a Honda, so I returned to the store for them to send it out. I asked if they would give me a loaner to finish cutting my grass until mine was returned? This time I spoke with a Mr Carlos Veloso, who assured me that I would get a loaner on that Wednesday afternoon the 4th of May. I never heard from him so on Friday the 6th of May I called again to the store for Mr. Carlos and he was off that day. On Saturday the 7th of May I called Mr Carlos again, this time I got him and asked about a loaner to cut my grass, He said that he had left word that someone in the store was to follow-up with me on Wednesday the 4th of May about a loaner. I told him that no one called. He said he would look to see if they had a loaner in....came back later and said they didn't.

I was angry and said to him that I couldn't believe this was happening to me and that it was obvious that no one there really cared about my situation. Today as I write this complaint it's Friday May the 13th and I still haven't heard a word from Home depot about my lawnmower. The reason I'm reporting this is because I don't want anyone else to purchase a Honda HRX mower and have to go through what I'm going through. This was an exspensive mower and I couldn't believe that they wouldn't exchange this one for a new one or give me my money back...they refused to do both.

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