Complain about a product or service

Husqvarna

Mark of Mandan, ND June 26, 2008

Mark of Mandan ND (06/26/08)
I purchased a new Husqvarna Model 7021RS lawn mower. On its very first use, the mulcher plug (flimsy plastic) was shredded after mowing over a couple of pine cones that were lying in the grass. No phone number is provided to contact Husqvarna directly, and trying to use their web based email/contact system puts you in endless loops. I am very disappointed in Husqvarna's consumer support system, and also in the flimsy and poor design of the mulch plug attachment. I would hope that they would make a heavier duty replacement part. Other than this one part, the mower has operated in a flawless manner.

I will need to purchase a replacement part, but the design is so poor that it may only last one mowing as well. Also - it is extremely frustrating trying to contact the company.

Bobby of Belfast, TN May 12, 2008

Bobby of Belfast TN (05/12/08)
The transmission on my lawn tractor went compleatly out. My lawn tractor is only a couple years old. I was not to pleased but decided to take it to a dealer that i do a lot of business with. I purchased this lawn tractor at Lowe's. However, seeing how the warranty is already expired I did not think where I took it for repair mattered. It has been a month and a half and the dealer cannot get parts for the transmission from out sourced supplier. However the lawn mower still says Husqvarna on the side. I was mislead by thinking Husqvarna stood by their product for quality and service if something went wrong.I will tell every person I ever come in contact with that is thinking of buying a Husqvarna product not to do so.

I have not been able to mow my yard for a month and a half. I had to use a bush hog because my grass was waist high. The bush hog does damage to my yard because it is not designed to mow yards. I am very upset with product and service.

Mike of Brent, AL April 26, 2008

Mike of Brent AL (04/26/08)
I got over 12 years service out of the last riding lawn mower from sears. but decided to buy a bigger and heavier lawn mower once I built my new house. I bought a 48 cut 24HP Husqvarna lawn mower from lowe's. Within the 1st year I had trouble starting the mower. I also noticed after using it for a while the mower cut the yard unevenly. Later that summer after taking it to an authorized husqvarna repair shop was told the spindle needed to be replaced. this however, did not even out the cutting. the lawn mower also occassionally left uncut gaps of grass between the 2 cutting blades. At the start of my 2nd year of use the mower would not crank.

I took it to the shop who adjusted the valves and completely serviced the mower as they had done in the previous year. When I brought the mower home I had been cutting approximately 20 minutes when the mower began to lose power. I disengaged the blades and attempted to drive the mower to my driveway to examine it but the engine began making a racket and the mower locked up. It actually slung a rod. I took it back to the repair shop and after examination they determined that the engine had blown up and slung a rod. this cracked the housing and all. I was informed that the mower was no longer under warranty.

I had owned it for 2 years and 8 months and the warranty is good for 2 years only. This is totally unsatisfactory. Husqvarna HAD a reputation for being a good quality heavy duty product. I've recently learned that there are many other who have experienced some of the same problems with their husqvarna lawn mowers. I am in the process of pursuing husqvarna to make it good. I am posting this simply to give others fair warning. I would not recommend buying a husqvarna riding lawn mower.

To replace the short block will cost over 1,100. To buy a new engine will cost nearly 1,200. In either case, a lawn mower this new should NOT be having these kind of issues.

Jeff of Hanahan, SC April 22, 2008

Jeff of Hanahan SC (04/22/08)
I purchased a husqvarna selfpropelled lawn mower a little over two years ago for a listed price or 379 from Sears and expected it to be a quality product. It was a selfpropelled walk behind modes with a hi-vac bag. after several seasons of use the bag failed. The door grassbag part (made of plastic) would no longer support the metal rod connecting it to the opening making it unusuable.

I contacted sears for nearly an hour talking to four different tech's /support help and they said the product was out of warranty and gave me the incorrect number to husqvarna to try to resolve the matter. In my forty years of using mowers with bag attachments never have I had a bag fail after two seasons of use and I did not expect such poor service from one of the most expensive mowers that sears sold.

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