Complain about a product or service

iRobot

David of Cranston, RI March 26, 2009

We purchased an iRobot Scooba. To cut a long story short, this was exchanged twice under the 1 year warranty. The last version failed after only 4 months. The problem has been the same in the last two cases -- a failure of the drive wheel motor assembly. Our 1st Scooba was dead on arrival due to a broken valve.

The upshot of us is that iRobot is charging 399 for a Scooba 350. In our experience the average lifetime of the product is only about 5 months.

Nancy of Madison, WI March 23, 2009

I bought the irobot in July of 2008. The irobot rumba only worked once and stopped working. make a long story short I have called the call center about 5 times and nothing has been done. The reps don't speak well english at all. They tell me they can't transfer me to a supervisor or manager because they are not available and it takes about 45 minutes to get a rep on the line and another 45min to an hour for them to understand what your calling about. I was suppose to get a new rumba and to this day I don't have one. Iwas supposet o get pieces to fix my rumab and I had to call 3 times before they actualy sent them. My rumba still does not work. They don't get back to emails or phone calls. Don't buy a rumba. Not worth the money.

A waist of my hard earned money.

Velappan of Naperville, IL February 21, 2009

I bought a NEW Roomba 560 from an eBay seller. I register the product in the manufacturer site and the site says its covered under warranty until November 2009. When I contacted the manufacturer's customer support about a battery issue, they are saying that the item is NOT covered under warranty since its bought from eBay. They are pointing me to a policy section in their site to show me that its their policy.

If that was their policy, they shouldn't be saying that its covered under warranty in the registration page.

The customer service people are not ready to listen. They keep telling me that the item is not under warranty and there is nothing they cannot to about it. If they found a discrepancy in registration and their policy, they should be taking the responsibility and honoring what is posted in the registration form.

Joan of Jacksonville, FL January 3, 2009

Our Roomba would work for 2 minutes, then stop again and tell us to clean and inspect the brushes. We were given instructions (for the wrong product) to return the roomba. We sent the entire machine back including the dust bin because those wrong instructions didn't mention it.

Recontacted Cust. Support on 12/19/08. They acknowledged that the wrong return instructions were sent and promised to send us the dust bin. On 12/31/08 we received the dust bin. Then, Roomba wouldn't charge. Now we find out they shipped the new Roomba without the battery! Those faulty instructions hadn't mentioned to keep the battery either. We were told 7-10 more business days before we receive the battery! We requested overnight shipping since we had waited so long. Our request was refused! I asked to speak with a supervisor. Andrea repeated no overnight shipping. I asked to speak with her supervisor. I was told to wait until Monday 1/5/09. We did not feel that overnighting the battery to us after all this was too much to ask since the original fault lay with them.

My husband is disabled, I have just had open heart surgery. We thought the Roomba would help keep the house cleaner. We were wrong.

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