Complain about a product or service

Jacuzzi

Thomas of middletown, NJ June 13, 2009

Over the course of 2 years almost every jet on a jacuzzi espree whirlpool tub has leaked. My plumber has been nice enough to fix them for free, but the jets that are leaking now are on the side of the tub against a wall, and the entire tub needs to be pulled out. On every jet that our plumber has replaced the nut that tightens the jet assembly against the tub has been cracked, and the nut has had to be replaced in order for the leak to be repaired. The jets that are leaking now caused a torrent of water to pour into our utility room and garage, damaging the sheetrock and saturating the insulation.

In researching this problem online I have found many complaints with this particular model of jacuzzi sold through lowes' complaints that are identical to the problem we have now. In order to replace the tub (Lowes said they would replace it), we have to have our contractor remove and replace/reinstall tile, toilet, sink, sheetrock, and insultation. A certified letter with photos to jacuzzi has gone unanswered, Lowes responded very quickly.

Nancy of Woodstock, IL March 18, 2004

Overtime, the known to Jacuzzi who doesn't care, defective hot tub "has" and "is" accumulating bubbles on the inside of the interior and cracking bits of paint that float in the water. They had to be sanded off and repainted of a color that is very noticeable since they do not have the color to match. It is now a rough finish and not safe to sit on without being cut on the old or new spots developing.

Sandy of Redford, MI July 19, 2001

I purchased a Jacuzzi Hot Tub from Home Depot in Canton, MI on 6/25/01. To date, it does not work. I had to wait 2 weeks for a warranty repair man to come out and diagnose the problem and it's the main board that makes the spa run. He of course didn't have the part with him (even though I called ahead and asked) and said it had to be ordered. In the meantime, I called Jacuzzi myself several times and was told it's "in the mail". Well, I FINALLY found out today (nobody ever calls me back - it's a big cover up over there..) that they mailed the part to my warranty guy today. However, I found out through Home Depot that this part was so difficult to obtain because they had been recalled. Now how is it that I had no notice of a recall when I purchased my spa??

I feel Jacuzzi was very negligent in that whole area and they've been very unprofessional since - it's as if they are trying to hide this recall. So I'm stuck with a very expensive fish tank in my yard right now that retailed for 3600. and I have yet to use it. By the time it gets fixed (and I hope it does!) 6 weeks will have gone by since the date of purchase. And they don't care. They've never returned one call. And when I do get a hold of a live person, they act like they want to get me off the phone.

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