Complain about a product or service

Jandy Pool Products

Vista, CA

Robert of Charlotte, NC October 13, 2009

I purchased a Jandy Lite 2 400,000 BTU heater in July 2006. I have had this heater for three seasons and have yet had full-season usage due to the heater's performance. This is an unacceptable situation for the expense of $2,600.00. In fact, this year, I had to call Trent Land, who I believe is their representative for Charlotte, in order to get the heater fired up for the first time this year. The very next day it failed to fire up due to a switch malfunction which he replaced in time for my grandchildren's visit. A few weeks later my daughter's friend was visiting. I tried heating the pool for them, but again it failed to fire up. I threw up my hands in frustration! I have since closed the pool for the winter.

Bobbie of Wauconda, IL June 4, 2007

This complaint is about an in ground swimming pool heater. We had a pool installed 2 years ago. (This is the second full year) ever since we had the heater installed we have had nothing but problems. It is a Jandy Heater - Serial # G05PF1901, model # LG325N. We have had service people out ever since it was installed. The problem is the heater will not kick on. The people who originally put the pool & heater in told us to buy a hood for the heater and see if that works. So we did.

Now after spending a total of almost $35,000.00 we had to fork out another $100.00 and it still does not work. This year when we opened the pool, again we could not get the heater working. We called the people who originally installed it & they gave us the name of a Jandy service center. When the guy came out he said, " This is one problem with Jandy heaters, the wiring" he then begins to hit the switches. He actually KICKED the HEATER! He switched out a couple of wires and it worked! He told us we should change all the wiring! I have sent several emails to Jandy's corporate offices. They keep telling me they are sending my emails to a Jandy service center. As of today I still have not heard from anyone. My first email to them was on May 18th.I do not know what to do. We spent so much money and every time we turn the heater on, we wonder if it is going to start or not.

After spending this type of money and the time trying to find someone to help me.... Im now at a loss. Can you please help me? All we want is a heater that works. Well now after fighting with this for 2 years, I am told it is out of warrenty and now we will have to pay for repairs! This is not fair. It never worked and we tried to get somoene to help us out.

Dan of Indian Mills, NJ August 2, 2006

I just purchased a Jandy Aqua Pure 1400 swimming pool chlorine salt generator. The unit is supposed to give a salt content of the pool water. The unit is giving reading of 1.9 to 3.0 with no change to the pool water. Jandy's customer service had done nothing to solve the problem no parts, no service. They tell me to get another salt guage.

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