JennAir Cooktops Reviews

4,896,076reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About JennAir Cooktops

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

JennAir has created kitchen appliances since 1947, featuring built-in options such as ranges, cooktops, wall ovens and ventilation systems. The company incorporates professional-grade features into residential kitchen solutions, with multiple product lines addressing various kitchen configurations and cooking needs.

Pros
  • Versatile cooking options available
  • Good performance for various dishes
Cons
  • Frequent repairs needed
  • High cost of replacement parts

Shop with confidence

Compare with top companies

JennAir Cooktops Reviews

Filter by Rating

  • (5)
  • (4)
  • (3)
  • (14)
  • (62)

Popular Mentions

    How do I know I can trust these reviews about JennAir?
    • 4,896,076 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about JennAir?
    • 4,896,076 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Profile pic of the author.
    Customer ServiceTechPriceMaintenanceStaffEase of UseRates

    Reviewed Feb. 26, 2026

    The control panel of my Jenn Air brand cooktop oven is out of order. I called to the service telephone number and mailed the defected photo which showed that I need to replace just a panel. The service manager asked me to provide all documents and contract to prove when I brought the condo. After searching for all this and sent them, I was told that it is out of warranty. He told me to get repair from one of their agent. I contacted with the agent and paid 199 CAD.

    When the technician came and checked, he asked me again to provide all documents to prove when I bought the machine and refused to to repair, explaining that it may still in the warranty time. I asked the factory service manager why he did I not inform the information to the technician and wasted my money and time for nothing. The guy told me that it is their policy not to inform their agent any thing! Then the agent offered a price of 1450 CAD for the panel and asked to pay the money first without guarantee if they can find the part since it is discontinued. No choice, I bought a new Samsung cooktop and wanted to replace. When the goods arrived, I was shocked to find out that this Jenn Air cooktop measurement is totally different from the new one. The worst is it is discontinued and I can not find any same size in the market! The poor quality and service really drove me mad!

    Thanks for your vote!
    PricePunctuality & SpeedStaff

    Reviewed Oct. 9, 2025

    Shame on Jennair. Our rather expensive cooktop came with a Melt cap, a fancy accessory that one can use to melt chocolate, etc. It was chipped, so we asked for a replacement. 6 months later it showed up, horribly packaged (see attached photo, nothing but a thin plastic bag to protect a highly cosmetic and obviously brittle part), and unsurprisingly more chipped than the original. Totally unacceptable under any circumstances, but especially for a company that presents itself as high end. This will be the last Jennair product we buy, or that anyone we know buys if we can help it.

    Thanks for your vote!

    Not sure how to choose?

    Get buying tips about Ranges, Ovens, and Stoves delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Profile pic of the author.
      CoveragePunctuality & SpeedMaintenanceStaff

      Reviewed April 13, 2025

      We bought our Jenn-Air Gas Cooktop with Downdraft approximately 5 years ago and have been unhappy since Day 1. Specifically, the ventilation knob wobbles terribly, and early on we had 3 service technicians out to attempt to fix it. All proved worthless, and we literally gave up on the project. A recent contact to Jenn-Air proved equally fruitless as well as we are now out of warranty. We will never own another Jenn-Air. I would welcome a company contact to resolve this issue, but I have zero confidence in that occurrence.

      Thanks for your vote!
      Price

      Reviewed Feb. 18, 2025

      I bought a 5 burner induction cooktop 7 years ago. I now need a control board for it because 3 of the burners no longer work. Part # SSX Module W10607548. However the part has been discontinued and is no longer available! Can't be found through 3rd party dealers either. So I have to trash my very expensive cooktop because Jennair doesn't want to continue making parts for its products. What a disgusting company. I'll never buy another one of their products again! Don't recommend Jennair for this reason, you might not get parts in a few years.

      Thanks for your vote!

      Reviewed Oct. 28, 2024

      Remember when appliances worked for us? If you want extra work to keep your glass cooktop in ok condition then this is for you. I have had my Jenn Air glass cooktop for a couple years. It has permanent scratches because I dared to turn a pan on the burner without picking it up. I am so disappointed with this cooktop.

      Thanks for your vote!
      Customer Service

      Reviewed Sept. 20, 2024

      Our Jenn Air cooktop is about 5 years old and we had an espresso pot on the cooktop and after 10 minutes or so we heard something burst then noticed the stove stop glass burst/cracked with the heat pressure I guess. We called Jenn Air to explain what happened and they said the cooktop is no longer under warranty. A cooktop should not explode with such heat, we found Jenn Air appliances not of good quality and DO NOT RECOMMEND their appliances as they do not warranty their poor quality products and furthermore are very difficult to deal with when there are issues after buying their product, stay clear of this horrible company selling premium products that turn out to be poor quality

      Thanks for your vote!
      Customer ServiceSales & MarketingPricePunctuality & SpeedMaintenanceStaff

      Reviewed Sept. 26, 2023

      Cook top was broken and schedule technicians to come over. Parts were ordered and customer service claim "the parts were no longer available". The customer service ** then asked me to buy a new one with 15% discount. This is completely unacceptable. As a manufactuer they not keen to have parts supplied instead forcing customers to buy a completely new one which is extremely costly.

      Thanks for your vote!
      PriceMaintenance

      Reviewed Aug. 17, 2023

      We just moved into our house and had Jennair appliances installed by builder. In first 5 days, 4 out of 5 knobs are broken on Cooktop and it’s a brand new Cooktop. I would never recommend anybody buying Jennair appliances. Better to spend some more money and get a better cooktop.

      Thanks for your vote!
      Customer ServiceTechSales & MarketingPriceMaintenanceStaffRates

      Reviewed June 2, 2023

      We moved to a new home less than a week ago and we paid premium prices for premium amenities. The Jenn-Air cooktop and stove, and most especially, the service provided by Ferguson's appliance was...let me find a civil word that fits. Excremental? The "installation team" "installed" the unit. The stove top worked fine, but the oven did not. The over the phone diagnosis was that it was a calibration problem. They promised to send a "Service Provider," who would be the qualified person. Instead, they re-send the installation team, who not only could not fix the problem, but said they would submit a request for a service team (it was an ** warranty problem). That would be a couple of days (at the least!)

      These people take your money and give you NEGATIVE VALUE in return. A pox on all their houses. I will not rest until their decline in sales makes them feel something close to the pain and frustration I feel right now! I am the sole caregiver for the love of my life who is recovering from major surgery. Under normal circumstances, I would be disappointed, but now, I see red! I invested a substantial portion of my savings into remodeling this house, and now, when I NEEDED THEM MOST, Jenn-Air and their agent Ferguson's have made me truly DISILLUSIONED. Don't buy Jenn-Air and do not contract with Ferguson's!

      Thanks for your vote!
      Customer ServicePricePunctuality & SpeedMaintenanceStaffResolution

      Reviewed Jan. 13, 2023

      I recently moved to a new home and was using the JennAir stove on medium to low heat. I heard an explosion that startled me and then noticed a crack on the glass pane. I immediately called JennAir. Waited 2 hours before speaking to someone. I told them what happened and they asked for the serial number. The serial number was not available. It could be located anywhere and then I was informed it was on a sticker.

      They told me not to use the stove. I spoke with someone in the safety team and then escalation. I waited weeks and weeks of going back and forth for them to tell me there was nothing they could do to help me. I have a stove that is a safety hazard. It is dangerous and I am afraid to use it. If you buy a Whirpool/JennAir product, beware! If something goes wrong with it, you are left out in the cold with the wolves. Nobody cares and no one will help you. Customer service is awful and this corporation is cold-blooded. All they want is your money and if you are unfortunate enough to buy a defective product, you will not receive any help from them. The stoves cost about $5,000. It is a huge investment of money and you will not get any service or help if something goes wrong.

      Thanks for your vote!
      Loading more reviews...

      JennAir Cooktops Company Information

      Company Name:
      JennAir
      Website:
      jennair.com