JennAir Cooktops Reviews

The control panel of my Jenn Air brand cooktop oven is out of order. I called to the service telephone number and mailed the defected photo which showed that I need to replace just a panel. The service manager asked me to provide all documents and contract to prove when I brought the condo. After searching for all this and sent them, I was told that it is out of warranty. He told me to get repair from one of their agent. I contacted with the agent and paid 199 CAD.

Shame on Jennair. Our rather expensive cooktop came with a Melt cap, a fancy accessory that one can use to melt chocolate, etc. It was chipped, so we asked for a replacement. 6 months later it showed up, horribly packaged (see attached photo, nothing but a thin plastic bag to protect a highly cosmetic and obviously brittle part), and unsurprisingly more chipped than the original. Totally unacceptable under any circumstances, but especially for a company that presents itself as high end. This will be the last Jennair product we buy, or that anyone we know buys if we can help it.

We bought our Jenn-Air Gas Cooktop with Downdraft approximately 5 years ago and have been unhappy since Day 1. Specifically, the ventilation knob wobbles terribly, and early on we had 3 service technicians out to attempt to fix it. All proved worthless, and we literally gave up on the project. A recent contact to Jenn-Air proved equally fruitless as well as we are now out of warranty. We will never own another Jenn-Air. I would welcome a company contact to resolve this issue, but I have zero confidence in that occurrence.

I bought a 5 burner induction cooktop 7 years ago. I now need a control board for it because 3 of the burners no longer work. Part # SSX Module W10607548. However the part has been discontinued and is no longer available! Can't be found through 3rd party dealers either. So I have to trash my very expensive cooktop because Jennair doesn't want to continue making parts for its products. What a disgusting company. I'll never buy another one of their products again! Don't recommend Jennair for this reason, you might not get parts in a few years.

Remember when appliances worked for us? If you want extra work to keep your glass cooktop in ok condition then this is for you. I have had my Jenn Air glass cooktop for a couple years. It has permanent scratches because I dared to turn a pan on the burner without picking it up. I am so disappointed with this cooktop.

Our Jenn Air cooktop is about 5 years old and we had an espresso pot on the cooktop and after 10 minutes or so we heard something burst then noticed the stove stop glass burst/cracked with the heat pressure I guess. We called Jenn Air to explain what happened and they said the cooktop is no longer under warranty. A cooktop should not explode with such heat, we found Jenn Air appliances not of good quality and DO NOT RECOMMEND their appliances as they do not warranty their poor quality products and furthermore are very difficult to deal with when there are issues after buying their product, stay clear of this horrible company selling premium products that turn out to be poor quality

Cook top was broken and schedule technicians to come over. Parts were ordered and customer service claim "the parts were no longer available". The customer service ** then asked me to buy a new one with 15% discount. This is completely unacceptable. As a manufactuer they not keen to have parts supplied instead forcing customers to buy a completely new one which is extremely costly.

We just moved into our house and had Jennair appliances installed by builder. In first 5 days, 4 out of 5 knobs are broken on Cooktop and it’s a brand new Cooktop. I would never recommend anybody buying Jennair appliances. Better to spend some more money and get a better cooktop.

We moved to a new home less than a week ago and we paid premium prices for premium amenities. The Jenn-Air cooktop and stove, and most especially, the service provided by Ferguson's appliance was...let me find a civil word that fits. Excremental? The "installation team" "installed" the unit. The stove top worked fine, but the oven did not. The over the phone diagnosis was that it was a calibration problem. They promised to send a "Service Provider," who would be the qualified person. Instead, they re-send the installation team, who not only could not fix the problem, but said they would submit a request for a service team (it was an ** warranty problem). That would be a couple of days (at the least!)

I recently moved to a new home and was using the JennAir stove on medium to low heat. I heard an explosion that startled me and then noticed a crack on the glass pane. I immediately called JennAir. Waited 2 hours before speaking to someone. I told them what happened and they asked for the serial number. The serial number was not available. It could be located anywhere and then I was informed it was on a sticker.