Complain about a product or service

Jenn-Air Cook Tops

Victor of Pompano Beach, FL November 9, 2009

Many problems since I purchased this electric range in 1989. Still under extended warranty. Seems burner switch shorted out and turned burner on tonight which caused a kitchen fire. In past oven when into clean mode by itself and caused damage to pans in oven.

Mark of Sugar Land, TX October 17, 2009

Have owned this cooktop since March 2007 and my wife has never been totally satisified with it. It takes over 20 minutes to boil a small pan of water for iced tea and she complains that it does not get grease hot enought to fry foods properly. The burner grates are too high off the flame. I had A&E Factory Repair come look at the cooktop and they said all burners are working fine but the height of the grate is too much to allow items to heat up quickly.

Angela of Elk Grove, CA October 9, 2009

This has been an ongoing problem since the purchase of the stovetop. Documentation begins even prior to November 2007. The location of the stove top button to the heat. The short proximity melts the stove top button with very small pans as well as large pans.

Nicholas of Milwaukee, WI September 26, 2009

I purchased this cook top in February 2005, it was not installed for six mos. In June of this year the device started clicking uncontrollably. We called a local service Company (Aaron Appliance) who we have dealt with in the past on repair of washer/dryer; they diagnosed the problem suggesting we needed to replace RF LQ Burner spark, LF & LR switches or modules, however they we unable to get large RF Burner apart and were reluctant to undertake repair for fear of causing damage. (Our cost 79.15)

On June 10. 2009, we called Jenn-Air Customer Assistance, 800-536-6247, who sent a rep from A & E Appliance Repair Company. They diagnosed problem and provided an estimate of 460.94 to repair, designating 3 parts (1 igniter, 1 Spark Module, and 2 switches). Our cost was 79.20, which we were told would be credited if we contracted with them to do repair. No time limit was designated. I was upset that a cook top I spent close to 800 for would require 460 of repair after 3 years of use.

I called Jenn-Air and was offered no relief on parts, but rather a 20% discount on a new Cook top. I found this absurd. Why would anyone buy another Jenn-Air product we this kind of experience. We went to the Internet and researched everything we could. We found numerous frustrated customers who suggested that clicking sound was related to excess humidity that was shorting out ignition system. We got out our blow dryer and dried out system and problem went away. Unfortunately after three mos., it returned.

I called A & E, they informed me that I was no longer entitle to Credit for initial visit because it was more than 90 days from initial call. (It was 92 days actually, but no exceptions) The clicking went on for three days until we unplugged cook top. I called Jenn-Air Customer Service and explained my case. I was offered a discount on parts this time. Jenn-air ordered the parts and I called A & E to install.

The visit from A & E resulted in installation of two switches on left side. But technician could not replace Igniter on Right Front Burner, deciding that Right Front Burner needed to be replaced. Unbelievable! The part was covered by warranty! However one screw need to be replaced. Only 7! Yes! My costs 125 for parts, 143.58 for A & E, Cumulative now 427)

Now repair is complete. Clicking is gone. The technicians from A& E decided that Module spark unit wasn't necessary, the new burner included an Igniter and the 7 magic screw didn't fit in new burner. So I'm left with 3 parts I do not need. I think, no problem, I'll return the parts, they were very expensive so I should get some back. NO! I just learned that Jenn-air does not refund for electrical parts. And I have to pursue the refund for 7 screw from A & E.

Through this experience everyone has apologized, but has stuck to the book; outside of the discount on parts and the one warranty item, I've feel this is unfair. Rules are announced after the fact, at no time was I told parts were non-returnable, or that A & E's estimate was only good for a limited time frame. A & E is your service provider, why am I being squeezed by both? [Their] policies have continued to frustrate me. The pricing for replacement parts is outrageous! 7 screw, you must be kidding!

Most of the appliances I own are directly produced by [their] family of Companies (i.e., Jenn-air Cook top and Oven, Kitchenaid refrigerator and dishwasher, Amana washer, Whirlpool gas dryer). Based on this experience and seeing the generally poor quality of parts and unit construction, I doubt I will ever buy from [their] group again. I would like to return extra parts and get a refund. Please advise. I'm out 427

Bob of Golden, CO August 26, 2009

My 1,330 Jenn-Air glass electric cooktop is great -- it's a joy to use. The warranty is not. A heating element burned out. It's a 63 part covered under warranty, but only if I pay at least 130 for a tech to make 2 visits: one to verify that it's burned out, and another to replace the element. I can spend 45 minutes replacing it myself for 63, or hours keeping appointments with techs, and then pay twice as much. What a worthless warranty.

Jeanne of aurora, IL July 29, 2009

I've had my Jenn-air range (Jgs8750adb) for 3 years and have needed to replace the control panel 3 times. I was told that it is caused by heat. note: control panel is just above the oven door! Now they are telling me that the part is not available and for 278, they will install a replacement stove. I've spent 675 already on repair costs (labor not included in warranty) so now I'll be 950 over what I shelled out when I bought this piece of junk in 2006! My choice is to spend an additional 278 or go out and buy a stove for 500 or more.

This range should have been recalled. I've been without an oven for a total of about 2 1/2 months in the three years I've had this stove. I will have spent 1950 in total to have a gas range that is out of commission a large part of the time I've owned it.

LISA of MOUNTAIN HOME, ID July 8, 2009

Model SVD48600P grill range. Eleven years ago I purchased this range. One month after I purchased it the electronic key pad went out. You can still use the stove and oven but you can't see the clock, timer or over temp or balance of late start oven bake. Jenn-Air sent a repair man who was a wonderful! A year an half it went out again. They sent a repair man. Two years again and then two years after that.

Today it went out again. I was told "How many times do you think we should replace a 90 day part. I said I gave up a stove I never had a problem with after 35 years for this up grade and I shouldn't be replacing the exact same part ever two years. May's answer, "Well I don't know what to tell you you know that it will only last two years its your choice to fix or not." So I called the repairman who said it's 310. To fix and we no longer do repair work for Jenn-Air because they don't stand behind there parts.

Yolonda of Rancho Cordova, CA April 30, 2009

I had to have my Jenaire range replaced because the door would not close correctly. After many attempts to fix the door, I was given a new over. A few months later the control panel stopped working. It was replaced and 2 months later it has stopped working again. Now my range is beeping and it isn't on. It beeps randomly for now apparent reason.

I had to have my Jenaire range replaced because the door would not close correctly. After many attempts to fix the door, I was given a new over. A few months later the control panel stopped working. It was replaced and 2 months later it has stopped working again. Now my range is beeping and it isn't on. It beeps randomly for now apparent reason.

Donald of Palmetto Bay, FL April 1, 2009

Donald of Palmetto Bay FL (04/01/09)
We bought a new downdraft cooktop from Jennair. Put it in and it is misshapen (warped). They sent out a repair company 4 days later who said it's the glass. We waited 3 more days for the glass (never being able to use a stove at this time) and it comes in shattered, another 3 days wait for a second glass and the company makes an appointment for 2 days later. They came out, put the glass on and it's still warped...so now they say it is the metal housing.

OK, now we wait for the metal housing. The housing gets there and the company comes out and decided instead of replacing the part, now they want to drill the old part to make it work. We bought the cooktop on March 12, it is now April 1 and we have finally given up on having a perfect new cooktop. Now it is modified and I'm tired of fighting the companies. If you are in the Miami, Fl area, avoid Flamingo appliance repair and Allstate appliance repair.

BTW, Jennair said all technicians are factory trained, but yet one repairman that came out said he has never received any training from anyone but R. Morgan Technical School, and especially no training from Jennair.

We now have a wounded stove that they consider to be fine.

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