Complain about a product or service

Jenn-Air Dishwashers

Laurel of Rancho Murieta, CA February 17, 2009

We have a Jenn-Air dishwasher that has been inoperable for 2 months as the electronic panel went out and the local repair shop said there is NO part in the distributorship and it will be at least another month before they get it in. This dishwasher is still under warranty. Also, the latch is broken and needs to be repaired. We are not the only people who are waiting for this part. I don't think this is good public relations when a fairly new appliance goes out and they don't have the part to fix it.

Sandra of Tega Cay, SC January 6, 2009

I have a Jenn Air dishwasher model# JDB2100AWS, that came with the house we purchased and is only 4 years old. It is the WORST dishwasher I have ever had.

We have had to have the top rack replaced. The control panel was replaced in August of 07 only to have it break down again 15 months later on December 23rd. I had to cancel 2 holiday parties due to the dishwasher not working. We had to pay for the service tech to come out and tell us what we already knew was wrong both times at about 65.00 per visit. Secondly, we had to wait for the part to be ordered and delivered, then we had to pay for the installation of the part.

It is now January 6th and we were called yesterday to be advised the part is on back order! I was told repeatedly by Jenn Air that this is not a common problem... if so, why is the part on back order? There is no point going to customer service because they just apologize and claim a customer relations rep will call you back. We did receive a call from the rep only after I called repeatedly and finally stated that I had called numerous times without a response.

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