Complain about a product or service

Jenn-Air Microwaves

Mansour of Ann Arbor, MI November 19, 2009

I have a wall oven with microwave unit from JENN-AIR model #WM30460B. The oven glass window exploded without no worning while my wife was standing in the area even without the oven been on or running at that time. I called jennair to get a replacement, they told me it is been discontinued and will not find any any where. I found out that it is a deffect in all the black door glasses and now I have to buy 2200 new unit because they have no replacement, not to mention about the safty issue they knew about and never send a recall or a wornining

Ronnie of Pembroke, GA August 26, 2008

Ronnie of Pembroke GA (08/26/08)
Purchased a Jenn Aire Microwave, JMS9158BAS Model Number which is a built in. There is a shield inside the microwave that prevents the electricity from entering the microwave. This heat shield has a hole in it. Jenn Aire gave me the number of their warranty dealer in my area. I called, it took them two weeks to come out. Now it has been 3 months and I am being told that the part is on back order. It is the size of a business card and weighs about the same.

When I called the customer service department with Jenn Aire, I was told they could not help me and when I asked for a supervisor, I was told that there was not one and I could not speak to them. I have been without the use of my microwave for about 3 months over a small part that to me seems dangerous as it set my bag of popcorn on fire when we first used it. No, the popcorn was not Jiffy Pop, it was a plain paper bag. Why are tese type of actions allowed today?

Julie of Austin, TX February 20, 2008

Julie of Austin TX (02/20/08)
Good news for microwave owners! I too have a Jenn-Aire microwave, and the motor quit working that controls the turntable. No one had the replacement part, as is the case of some who have written here. After 2 mos. I called Jenn-Aire, and they couldn't help me until I asked for higher supervisors to speak to.

Ultimately one gave me this online company who had the part for 43. Go to RepairClinic.com and order part # 56001231. Or call 1-800-269-2609.

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