Complain about a product or service

Jenn-Air Slide-In Range

Kris of St. louis park, MN October 10, 2009

My wife and I purchase 2005 Jenn-Ari Dual Fuel modular Downdraft Side -In Ranfe in 2006. JDS9860BDS, part # 11360827JG. We were very exitted invest money in this latest technology. Unfortunatly we wer fulled by the product. It lasted our fun with the ocven for six months. My wife went rost turckey in the oven, the oven would not turn on the power. All our eletrical system seem to be working ans so are the ligths on the oven. I contacted Jenn-Air technical support and he came replaced the logic moduler board and it started working. ( The logic board is very expensive. It lasted for about 7 or 8 months and again the lagic modular board failed. whe we contacted Jenn-Air they told us the manufactury warrenty is expired and you have to pay for the part and labor. You can imagine what that would be. We contacted our local technical support and they came and replace the board and the is at around 1000.00 and we had do this every time the oven faild to start.This happened about three times so far. It has been disoppointing experienc and I would not recommend anyone to invest any money with Jenn-Air product. If there is a class action agianest to Jenn-Air and on this product I would please include my name on it.

George of Hinton, VA August 31, 2009

We special ordered a Jenn-Air Double Oven Freestanding Range. Model# JDR8895AAS. When we got it home and hooked it up it was the stove of my wife's dreams. A few months after cooking on it she noticed the control panel blinking and beeping and then it stopped and was OK. This happened 2 or 3 times.

After 10 monthes it went out all together and we had it replaced. One month later it went out again and we had it replaced. Now hear it is 5 monthes later and here we go again, but wait the original warrenty is now out. The control panel starts out by blinking and turning on to the cleaning mode, or just turns on the oven in the middle of the night. My wife is afraid it will start a fire one day. And now we have to start over with the extended warrenty.

Now when the control panel goes out 3 more times, and we are sure it will since the disign of the range puts the control panel directly over the heat of the back burners, it will then qualify under the lemon laws in the state of Virginia. Never mind the week or more each time, she cannot cook while we wait for the repair company to get the part to fix it. Also the right front burner has never lite and has been replaced once and still does not lite.

We would be interested in any class action against Jenn-Air. The oven costs money every time it goes out, since we have to buy more food, because we cannot cook normally as we would if we had an oven.

Annette of Willow Springs, NC March 23, 2009

Annette of Willow Springs NC (03/23/09)
In July 2007, I bought a Jenn Air Range for 2,681.69. The model No. is JES900BAB and the serial No. is 15510931LL. Whenever someone walks by the range and brushes up against the knobs, the burners will turn on. Several times when I used the oven, it would turn off and give me a message, Feature not available. On December 18, 2008, my oven stopped working. I called Maytag the next day. They gave me the name of three authorized dealers. I contacted Appliance Work Center.

Mr. Lee came out to my home December 23, 2008. He did not appear to be knowledgeable with my Jenn Air range. He called an engineer and spent a great deal of time on the phone with the engineer. Mr. Lee informed me the control panel needed to be replaced and he would not be able to get the part by Christmas. After several weeks, I had not heard from Mr. Lee so I called him. He said the part was on back order. He came to my house January 27, 2009, with the wrong part. He called the engineer and the engineer told him he had the right part. After the two went back and forth several times, It is the right part. No it is not the right part, Mr. Lee tried to install the part. It was the wrong part. Mr. Lee left and some time later he called me to say he had received another part, but it was the same part that was shipped the first time.

On February 3, 2009, I called Maytag and requested that my range be replaced and my old range be repaired and sold as refurbished. They informed me that a technician had been out to my house to repair my range and a part was on order. I informed them that I was going to contact the NC State Attorney General's office and file a complaint. L. Eckwright with Maytag contacted me February 23, 2009, and stated she had a complaint that I filed with the NC State Attorney General's Office. She stated they were working hard to get the part.

Ms. Eckwright called me again March 2, 2009, to say they could not get the part -- it was labeled wrong so the wrong part continued to be shipped. Ms. Eckwright called me again March 10, 2009. She told me every thing I wanted to hear, my range would be replaced at no charge, my warranty would start new, they wanted to satisfy their customers, she would give me a loaner range until my new one arrived, she would expedite my order, and she would contact me the next day to schedule delivery and hook up.

 I have not heard from Mrs. Eckwright again and I still have the same range. The NC State Attorney General's Office sent me a copy of the first letter they wrote Maytag dated February 10, 2009, informing Maytag they had 10 days to respond back to the NC State Attorney General's Office. The NC State Attorney General's Office sent me a copy of a second letter dated March 10, 2009, they wrote Maytag informing Maytag they had not responded to their first letter.

I have stopped baking. Whenever I need a cake, I buy one. I use my gas grill more.

Savageau of Riverton, UT March 9, 2009

Savageau of Riverton UT (03/09/09)
I bought JENN-AIR GAS DOWNDRAFT SLIDE-IN RANGE JGS9900BDB in April 2007, from Maytag store for 2500.00 plus tax. Here my first problem the first day we got it, in range burners igniters 'click' constantly - all 4 at once. The service man came over took it apart,after he worked on ut he said my outlet switch cause that so we changed the outlet to a diffrent one. (That's surprised me because we had been using that outlet for the old range didn't seem to have any problem)

Not too long after those Click came again but now at least they didn't stay on awhole time while I was cooking. And when I clean the top surface sometime I got little electric shock. I jst ignored and lived with it..Until......7 or 8 months later,The electric control panel went dead I had to call the service man again(the first service man from Sears and 2nd from Maytag) to changed the control. I asked him about the click sound he had no idea. Ofcourse it didn't make that sond when he was there.

He offered me to buy 3 years extension warranty about 85. He told me it worth for this stove. He filled po the paperwork and I gave him my credit card information. I was so sure if there any more problem I didn't have to worried for another 3 yrs. Then September(roughtly) 2008 the electric control panel went dead again,burners work but control panel went out and nothing else works. I called Maytag and she said I had no warranty on it because Jenn Air denied it. She told me she didn't know why I had to contact Jenn Air. With all the promblem I've been through with this company it make me sick in my stomache and I afraid after I call them it will hate them more. My oven now is for pots and pans storage .

Diane of Hanover, MA February 26, 2009

Diane of Hanover MA (02/26/09)
In Feb. 2006 we purchased a model #JDR8895AAB dual fuel Jenn-Air Range. In July of that year it suddenly started clicking, arcing and chemical smoke pouring out of the area around the control knobs. We assumed moisture had gotten under the knobs while cleaning. Jenn-Air replaced the parts since it was under warranty. On 2/5/09 the exact thing happened when a small amount of moisture from a cleaning cloth got under the knobs while I was cleaning.

I called Jenn-Air and asked to be partially reimbursed, I no longer want this stove since it is dangerous. My request was denied and as a gesture of goodwill Jenn-air will again repair the stove. I stongly recommend this stove be recalled. It is poorly designed and dangerous. We had to shut off the circuit breaker and I shutter to think what would have happened if a young person was using the stove when this happened.

The parts for our stove have yet to come in. I'm told it will be another week making it 4 weeks using only 2 burners then turning the circuit breaker on to use the oven. However, the burners cannot be used when the circuit breaker is turned back on. I would like the public alerted to the dangers of this applicance.

Donna of Pittsburgh, PA February 25, 2009

Donna of Pittsburgh PA (02/25/09)
Our 23 year old Jenn-Air Convection slide-in range needed replaced. It had served our family well and we didn't want to settle for anything else. Went to our local appliance store and placed the order; when it arrived weeks later it came with the grill...that's it! There was no radiant cooktop cartridge; just an empty bay. No way to boil water or saute an onion...only grill!

When I inquired with the store assuming that the cartridge was on the truck, I was told that the range was not sold with a cartridge and after spending 2,000 I needed to spend 375 more to get one...Are you kidding me? Outrageous! I emailed Jenn-Air who didn't think it was a problem to post a picture of the range with a cartridge in the bay. I'm digusted and it isn't even hooked up yet!

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