Complain about a product or service

Jenn-Air Wall Ovens

Allyson of Marlton, NJ November 1, 2009

The control panels digits 7,8,9,& 0 do not function. The replacement part is not manufactured, leaving us with a near usless 1500, 7 year young stove. Jenn-Air customer service has been consistently deplorable and of no assistance what so ever.

While the oven functions, there are many circumstances in which the user is limited or stifled due to these digits not working. These digits of course have other multiple functions like settings for the oven options; these are obviuosly now unchangeable. Just waiting for the remainder of the control panel to break, before the oven is truly unuseable.

J.W. of Bulverde, TX October 12, 2009

More than 10 yrs ago we bought the above oven for a home remodel. Two years or so later it began "beeping" with an F-1 code showing. I purchased the replacement part and repaired it. That has happened two other times. Now, we just turn off the oven breaker. Researching the web, I find that dozens of others have had the same problem with the same oven. Do you have any advice, help or comment?

beth of rochester, MI September 18, 2009

We purchased a home in 2005 which was built in 2001 and outfitted with all jenn-aire appliances. I was impressed as I felt that it was a well respected high quality, high priced brand. Since then the wall oven display quit working, we never fixed it. Then about a year ago the handle broke off the dishwasher - then the dishwasher's control board broke and smoke came pouring out. Customer service did provide a free service call but no help in the cost of fixing it.

Recently the range's control board is failing. The range goes on by itself...beeping and preheating on its own. I'm told the cost to fix this will be another 400-500 or more dollars. The bright side is I was home when the dishwasher and range malfunctioned or the house, kids...could have gone up in smoke. I am so upset with Jenn-aire's quality all of our appliances have broken in 4 years! - and they're only 8 years old. It's pathetic how far this company has fallen with consumers footing the bill

so far economically we're out about 300 for the dishwasher. never fixed the wall oven but i understand to fix it would be about 400 and at least 4-500 for the range. Probably in over 1000 when it will be fixed.

vivian of rochester hills, MI September 15, 2009

When we bought the jenn aire wall oven at Hawthorne Appliance we bought it as a "demo" is what they said. We purchased it in 2003 . When I called Jenn Aire they said the oven had two service calls on it and it wasn't even a year old. Of course we didn't know about it. The service repair man said whoever came to repair didn't put the unit on the inside wall back and it shorted out the unit. Kyle at Jenn Aire was not very helpful.I had to pay over 250.00 for a new clock which tells you what temp the oven is also. The top oven still isn't working because i didn't want to spend another 250.oo on this oven. Hawthorne in Birmingham and Rochester Mi. were rude and told me it was a demo what did i expect. I am so upset . No help from anyone.I thought a demo was one used in the store for demo purposes.

Shannon of Lafayette, LA September 7, 2009

We purchased a brand-new Jenn-Air double wall oven (electric) model number JJW9630CAS, and immediately we started having a problem with the door not closing completely causing the oven light to stay on. The door being open would also cause the convection fan to turn on and off causing inconsistent cooking.

I called our local Jenn-Air service provider, and they said that it was a known problem, but not under warranty. I called Jenn-Air directly and they said the same thing. I would just stand close to the oven while cooking and continue to close it every time the oven light came on. It would come on a 3-4 times per hour.

Now, six years later, the display is going out. Then oven still heats, but you can't see the digital display. I like many other customers purchased Jenn-Air based on their reputation of providing quality products. I am definitely dissappointed in the product and the customer service.

Now, I am just looking for a solution that is known to work. I have read many complaints on many websites, but no one seems to have found a solution. I would like Jenn-Air to provide step by step instructions to fix the issue, even if I have to pay for it myself. I just don't want to waste any more time or money trying to fix hinges and stuff that don't work and might make the matter worse. Now that I am selling my home, I will have to replace the entire oven since I can't find a solution.

kim of woodstock, GA September 2, 2009

Just wanted to add my name to the list of people who have had problems with their Jenn-Air Wall Ovens. I too thought I was buying a quality product,but buyer beware. My oven door has never shut appropriately and as previous consumers have complained now my control panel is going bad after using this oven for only 5 years. After reading other customer remarks, I thank God that the door has at least not broken off and no one in my home has been injured. Too bad there isn't some kind of a class action law suit against Jenn-Air for manufacturing this defective and dangerous product.

Brett of Brentwood, TN August 27, 2009

Diane--my wife and I awoke this morning to a loud bang. I walked downstairs to find our Jenn-Air oven glass had shattered, as well. It hadn't even been used for more than 12 hours. Weird.

Please post back if you find any additional info on a potential recall, etc. I doubt it, given the cruddy waranty and custoemr service they have but you never know.

Linda of Morrisville, PA July 31, 2009

I purchased a Jenn Air double oven freestanding ranger Model #JGD8890, in September of 2009. In May the touch pad and both ovens locked. I contacted the factory authorized repair service and they came out and since it was under warranty they ordered through Jenn Air a new control board and touch pad. The next the next appt was 2 weeks later. The parts came and when the repair man came the touch pad was scratched but he said it would work, so he replaced both the board and the touch pad.

It did not work, come of the features worked but not all, he contacted Jenn Air again. This time he was told the touch pad was bad, another was shipped and when it arrived it was in worst shape then the first one, I called and they sent me two more touch pads. Two weeks later he came back to replace the touch pads and the same thing only a few features worked. He contacted Jenn Air again and the same thing order more touch pads and stress they need to be packaged better.

Well two more came, so the repairman came back and same thing only a couple of features worked. He called Jenn Air again and this time after being on the phone for quite some time Jenn Air admitted that, a bulletin had come out the day before, saying that the board was a discontinued item so they had sent the wrong one, but did not know when a new one would be manufactured. He gave me the “supposed” new part number.

I called Jenn Air after he left and spoke with customer service; they told me the part was available. After quite some time they finally admitted that it was no longer available. I was told they would try to locate a part and if they could not find one they would exchange the range. Two days later a part came that was no were near anything that would be on my range. When I called I was told they thought they had sent the right part, after debating with the CSR I asked to speak to a supervisor. He told me that he part was discontinued and there was not even a distributor any longer for this part. He would process the paperwork to have the range exchanged.

I got a call from the exchange team, and yes they will exchange the range, but since only the parts are under warranty there would be a prorated fee, and the fee would be 500. Since Jenn Air does not have the parts to fix a range that is less than three years old, I should not be penalized and have to pay 500, they are not holding up their end of the warranty, parts are covered for 5 years.

Patricia of Gilbert, AZ April 27, 2009

I have the Jenn-Air double wall oven model#JJW9630DDB. The first issue was the lower oven door not closing completely, leaving the oven light on constantly. I had a service tech. come out and he told me it needed new hinges, so I paid out of pocket over 200 for a new hinge kit.

It has now been only 6 months and the lower oven door fell completely off because of the hinges and the glass broke into a million tiny pieces, it came extremely close to hitting my daughter. Now I am terrified the upper oven door may fall off at any moment. I will not even use the oven now. I have researched the issue and found there is a new part number for the hinges.

I called Jenn-Air to report the issue and found out their quality in customer service was less than par, and they were not willing to help at all because the warranty was out. After getting the run around and being hung up on by a manager, I decided to contact the Consumer Product Safety Comission and file a report on the issue. Once I told Jenn-Air I contacted the CPSC they changed their mind and are sending someone out to fix the problem at no cost to me.

Edgar of Stevensville, MD April 25, 2009

We purchased a Jenn-Air wall oven Mod. #5mc8130dds for our new home from Sears. After being in the house for a year the oven door would not stay closed. A rep from sears came out and said that he was unable to repair and said that we would need to replace this oven. But that the year oven we had was not available so we had to pay an additional cost to get a new oven.

Here it is a couple of years later and the same thing has happened to this oven again. I have been on line to try and find some info on if this oven had a recall or not but have found nothing. I always thought that Jenn-air was a top of the line oven but I realy have my doubts n ow. Is there any info you may provide me with?

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