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Jenn-Air

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Jenn-Air, now part of the Whirlpool empire, maintains an upscale image but many of its customers are deeply disappointed to find they didn't get the quality they thought they were paying for. Many, like those below, bought an entire kitchenful of Jenn-Air appliances. Others got off light and are unhappy with just one or two appliances, listed in the box to the right.

Connie of Santa Rosa CA (12/17/08)
I am looking for a replacement part for my Jenn-Air, model number JMW9530DDAB. They stopped making it 2007. However, they currently make 15 additional models that use this part. I am frustrated that Jenn-Air/Whirlpool will not support their products. I thought legally they had to have replacement parts for at least 10 years. The unit is only a 2003. I have had zero help from their customer service people. To replace the whole unit will cost me 2,900. I thought they were a top of the line product with great customer service. I will never buy a Whirlpool or Jenn-Air again.

Hannah of New Bern, NC December 15, 2008

Hannah of New Bern NC (12/15/08)
As I read this website I was shocked to see how many complaints were of the same nature I am having with my Jenn Aire smooth top range. I purchased a slide in Jenn Aire range on April 22, 2006 and paid 1,488.15 for it: model number JES8750BAF, Serial number 11231150JE. ON June 26, 2006 the top cracked over the right large front burner. The parts and labor was covered by warranty.

On November 13, 2008 the right large front burner burned out at the center part of the element. The parts were covered under the warranty, but I was required to pay 158.00 for labor cost. About a week later (the first time I turned on my oven) the front panel that controls all the electronics went out. The service man came and told me it was a 400.00 part that would be replaced by warranty but I would have to pay another 147.00 for labor cost. I was told the part would be in on December 15, 2008 (today). When I called to confirm my appointment for service, I was told the part was on back order until December 30, 2008.

You might imagine how angry I got with Christmas Eve only 9 days away and I am expecting about 100 guests at my home. Each Jenn Aire Service Representative I talked with gave me the brush off and refused to get me to Jeff CEO of Jenn Aire. I was finally able to speak with a Mr. --- who stated he was with Consumer Affairs Board for Jenn Aire, but he was of little reassurance that my range will be repaired before Christmas. Telling me to call Customer Service in two days. I can now understand the Customer Service Representatives non-caring attitude-they have heard this complaint 1000's of times before.

What I can not understand is not having corrected the problem years ago. When a call about a problem with the burner and power panel comes into Customer Service, it should be channeled directly for him to deal with. I would like to be included in any class action law suit against Jenn Aire. The repairs on my range in less than three years have far exceeded the original cost of the range when it was new in 2006. This is a true indication that Jenn Aire is scamming the public and doing nothing about it.

Georgia of Allons, TN December 15, 2008

Georgia of Allons TN (12/15/08)
November of 2007, I went to Lowe's in Cookville, Tennessee to purchase a four burner gas range with a downdraft. The salesman showed me Jenn-air Model JDS9860BDS, which had only two burners and a grill but said I could purchase two additional burners (170) which would give me four burners and a grill. I went home and read the literature and went back and purchased it.

About six months later the range was installed and within a month I realized that when you replaced the grill with the two burners, the controls to these two burners are set on HIGH and are only minimally adjustable and therefore burns most foods before they are properly cooked. I immediately began calling the service dept of Lowe's who told me to call Jennair directly. After perhaps two dozen calls to Jennair, a serviceman finally showed up six months after I began calling for a service call.

He was dumbfounded as to why these two burners could not be adjusted. He then called Jennair and was told they could not be adjusted because thats the way it was engineered! I then began calling Jennair and Whirlpool Corp and was told at every turn SORRY, THATS THE WAY IT WAS ENGINEERED Now, common sense says that there are valves that adjust as the two burners on the right side of the range work perfectly. All I ask is that the two valves that control the burners on the left side of the range be changed to conform with their literature for this model. Jennair's literature for Model JDS9860BDS, states under the control section: INFINITE BURNER CONTROL SETTINGS obviously not true! Talking to people at Jennair and Whirlpool is like talking to a tape recorder!

Annikki of St-Bruno, QC December 11, 2008

Annikki of St-Bruno QC (12/11/08)
The custom-control burner on our Jenn-air cooktop (JEC9530ADB) conked out after exactly 12 months of use. We had to pay for the technician's first visit, then for the second when he came to install the part which luckily was under warranty. After exactly 12 months of use the same part has conked out AGAIN! Not only is Jenn-air insinuating that we are using it improperly, now the part is NOT covered anymore and costs 250 (plus labour, of course).

I am hesitating to have it fixed; what if it breaks down again in a year? I would have spent the same amount that it cost in repairs in 3 years! After reading about the awful quality of Jenn-air products and their horrible customer service I feel like sending the thing back to them. Why would the part be under warranty once and not the second time when it clearly is poorly designed?

We are without use of the biggest & fastest burner, the one we use the most!

C of Winnipeg, MB December 6, 2008

C of Winnipeg MB (12/06/08)
Bought new commercial Jenn Air stove. with exended warranty. Within the first couple months the front burner would let out gas but not light. Service came and repaired twice 1st time technician didn't know what was wrong. On the third time right after first year warranty was up (Because it took them 3 trys to fix and time went by), like right after the same problem again. We were advised that we have to pay for a service cal now 85.00. I explained it is still the same problem from the start. So much for Midlnd appliance taking care of their customers, All our appliance were purchased there and all are higher end. Stove was 2100.00 alone.

Front burner does not light approxiamately 80% of the time, just releases gas- very dangerous.

Prema of Chestnut Ridge, NY December 2, 2008

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