Complain about a product or service

Kayak Pools - Installation Problems

Kayak Pools • Installation • Liners • "One Free Move" • Sales Practices --- • Kayak Responds

Debbie of Beltsville MD (9/23/02):
On August 18th Barry Kane from Kayak pools came to our house to discuss the purchase of a pool. We spoke with him for a while and decided that we did want to purchase a pool and asked what the time frame we would be looking at. Mr. Kane told us that the pool should be in and us swimming in it by 9/6/02. That was the deal maker for us since 9/6/02 was only a couple of weeks away.

I called the installation dept on 9/5 to find out what the problem was and I was told that the pool was not even in their warehouse and would not be there until the following week. I was notified on the 13th that the pool was in and would be delivered on the 17th. I was also told at that time that the installer would be calling to set up a time for the pool to be installed--he called that night and set installation up for the 18th. The installer explained that they would prefab all the parts they could and would finish installing after our property was cleared by Miss Utility. We didn't hear back from anyone for days.

I called Nicole (installation mgr) and asked what the problem was and did MU ever clear our property for installation. She told me that they had cleared the property and that she would let me know when Chris (installer) would be out to finish the job. She called back on the 20th to say that Chris would be out on the 22nd and to have water so that they could finish the installation. Needless to say, Chris never showed on the 22nd and when I called Nicole on the 23rd she no longer worked for the company.

We now have 6 tons of sand in our driveway, pool parts scattered over our patio, dented and scratched and we are still waiting on this pool to be installed. We would like to cancel this contract and just go with another company who will do what they said instead of trying to pass the blame from one employee to another.

Janet of Shorewood IL (8/1/01):
My parents bought a $15,000 Kayak pool around 1988. We prepared the site, then hired a Kayak contractor to install. The installers removed the concrete we had placed to support the bottom channel, and proceeded with the install. Where the ground had low spots, they simply backfilled with loose soil. Over a period of 2 years, one corner of the structure sank over 6 inches. The bottom drain was 4 inches higher in elevation than the rest of the pool bottom, making it impossible to fully drain the pool water. The liner came out of the coping rail numerous times. The large air pockets in each of the 4 corners caused the liner to be stressed and develop holes. These were patched within days, but the water walls (plywood with a vinyl laminate) became ruined.

In 1995, we removed the liner completely with plans to replace it. We discovered EVERY SINGLE WALL was ruined. After the Kayak bankruptcy, of course our lifetime warranty was bunk. We spent thousands of dollars on new water walls (corrugated aluminum this time). We still have the liner we purchased to replace the old one. Now I am having a lot of trouble finding a contractor who will even work on a Kayak pool. They don't even want to deal with this company. After spending $15,000 on this pool, this is what we get?

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.