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We gather that the original manufacturer of Kayak above-ground pools declared bankruptcy, leaving many Kayak owners stuck with useless warranties. The New Kayak Pool Corp. sells parts to repair leaky Kayaks but isn't responsible for the previous firm's warranty obligations, leaving some pool owners high and dry.
Is the situation better today than it was immediately after the bankruptcy? Hard to say. One thing's for sure: above-ground pools are expensive and more prone to damage than in-ground pools. Consumers should carefully weigh the costs of sinking a lot of money into what is essentially a temporary structure.
Oh, and be sure to read the contract thoroughly before signing it. Completely disregard the salesman's verbal promises. They are meaningless.
Here are a few of the more recent complaints ...
Charles of Kimball,, MI August 1, 2008
Charles of Kimball, MI (08/01/08)
Nothing!
I bought my pool [16 x 32] 1n the late 80's from a private individual. Had to dismantle it to move it to my back yard. After 30 days/ +/- of preparation and erection of the framework, I started filling it with a garden hose. A Kayak dealer set me up with a 700.00 [approx]+ Kayak liner - I think 748.00 is closer. The only problem I had after that was trying to find a happy medium as far as the chemical application to insure safe swimming water. Sorry people. I can not find fault with the product what so ever. I love it!
Chris of Indianapolis, IN July 24, 2008
Chris of Indianapolis IN (07/24/08)
We bought a kayak pool in 2007 and and Had an unusually harsh winter. We had a pipe freeze and in the spring we lost all of our water. As you can imagine we were devastated. I called kayak in Indianapolis and spoke with Nita in service. I must say, she was very professional, very sensitive to our problem and took of it immediately. We love our kayak pool and recommend it to anyone. Thank you
Karen of Marengo, OH July 11, 2008
Karen of Marengo OH (07/11/08)
I would just like to offer some advise to those of you sitting with useless Kayak pools, we have owned our second hand Kayak pool for 8 years, prior to that it was 2 counties away and we purchased from the original owner who had it in their yard for 17 years. We installed it with only a new liner, and new hardware (screws & bolts), a couple years ago we replaced the walls the aluminum tracking that holds the walls underneath and I can honestly say that besides upgrading a few things here and there due to just giving out we have not had any issues....however all parts and liner that have been purchased have been done so NOT through the kayak company or a kayak dealer...
I order all my replacement parts from Pool Supplies, they are in New York and easy to deal with. The staff are there to help and even allowed me to have my own freight driver pick up the walls and aluminum tracks so that I did not have to pay their shipping freight charges... just called and gave the salesman (that I dealt with from order to pick up and always returned my calls) my driver's name and phone and they contacted him to give directions to thier warehouse and all was good...
It is not as pricy as the kayak dealers and have not had any issues with the liner that I see most of the comments had with the REAL Kayak liners...so my advise is just go elsewhere to service and take care of your pool there are companies that ship the items all over the US and they are easy to deal with and their products don't seem to have the Kayak issues but still work with the pool. Don't let Kayak make you believe they are the only store in town to get a properly fit liner..at least ours has been great....check out the internet for other stores selling replacement Kayak parts.. Good luck!
Felicia of Ferndale, MD July 3, 2008
Felicia of Ferndale MD (07/03/08)
Purchased a maintenance free pool from them in 2007. Delivered in a timely manner and installed within a week of delivery. Unfortunately they did not finish installation until 10:00pm at night and had me sign the agreement that everything was good even though I could not see a thing. They told me that if there was any problem with anything just call them and they would come and take care of it.
I filled out every one of their warranty cards for the liner, pool, motor, everything. It was supposed to be 10'ft at 4 feet and 10'ft at 5 feet. The measurements are nowhere near that, but I can live with it. The major problems are a deck that gets scalding hot. It is so bad you cannot step on it without shoes or sit on it without a chair.
When it came to closing the pool for the winter the manual was so confusing I called for help. Several times of calling and getting no answer only machines, I finally got a hold of someone who said that they had no one to come and explain because it was seasonal work and the season was over. I closed the pool up the best I could, which I knew was wrong but it was the only way I could do it.
This summer after hooking everything up I called Kayak to have someone come and inspect it to make sure everything was okay because I had leaks from everywhere. They said they would but they didn't know when. I was surprised when they called back and said they had someone that could come right away.
I had to leave for work so my friend and my mom were here to talk to the man. He said I must have lose O rings when I put things away and he fixed everything. When asked about the difficulty with winterizing the pool he said that the manual is worthless and that I did not have to put away the motor and filter just cover them up. As for the drain hoses, I would lose most of my water even though they sold me an Aquador so that would not happen.
Their manual is the worst written book I have every tried to understand. I paid 14,000 for this pool so that I could relax my muscles due to MS and Lupus. I wanted better customer service when explaining how to take care of this investment. The man who came out said that this time he wouldn't charge me but next time it would be over 200. My representative told me that it was free inspection and maintenance as long as the warranty's were sent in. I have copies of all the warranty' so they aren't getting a penny out of me.
Rosemarie of Gilbertsville, PA June 19, 2008
Rosemarie of Gilbertsville PA (06/19/08)
We purchased our pool in 2003. They delivered it (destroying the right side of my house in the process) and left it there until the last week in August (approximately 2 months). My family was going on vacation 2 days after. They realized they had delivered it to the wrong side of the house and proceeded to destroy the left side of my house when installation began.
When we came back from vacation we had 7,500 gallons of water in our backyard due to a flawed liner. They came and fixed it 2 weeks later. So the 1st year we owned our pool we could only swim once.
This year I have another 7,500 gallons of water in my back yard. My husband called the company and they sent someone out. They said it wasn't their fault since it wasn't on a seam and wanted 385 for the inspection, my husband told them to pound salt. We had to order the liner from them 800 but had another company (Chris Miller) install for half the price that Kayak wanted and was on time and did a great job.
The Kayak warranty is not worth the paper it is printed on. Very unprofessional people, every single one that I have dealt with. We even heard one of the managers in the background use extreme profanity when he heard that we were not going to pay the 385. My husband wants to put an add in the Philadelphia Inquirer warning people NEVER to buy this product. I believe there should be a class action suit leveled against this company.
We have lost 280 for water. 800 for the liner and 600 to have installed. Landscaping for the damage done to the side yard 400.
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