KB Home Reviews

⭐⭐⭐⭐⭐ An Outstanding Homebuying Experience with KB Home – Freeman Farms! Our experience building our new home with KB Home at Freeman Farms has been absolutely outstanding from beginning to end! Every person we encountered played an important role in making this journey a memorable and enjoyable experience. From the very beginning, Jimmy ** at the Sales Studio was phenomenal. He was welcoming, knowledgeable, patient, and made us feel confident that we were making the right decision. He was there to answer our questions and help guide us through the process without ever making us feel pressured.

Overall, our experience with KB Home has been a good one, and we are very happy with our home, the location, and the ability to design and personalize our space. Wes and Jared have both been extremely knowledgeable, communicative, and helpful throughout the process, and we really appreciate the support they provided. The most frustrating part of our experience was the KB Home loan process. It was repetitive and exhausting. We also feel the survey is being requested before homeowners have had enough time to fully experience many of the things it asks about. We genuinely want to give everyone who has helped us a great review, but we believe homeowners should be given more time to experience the entire process and community before being asked to provide feedback.

There are a few areas where KB Home could improve the customer experience, particularly with the Design Center and post\-closing customer service\. Because we were purchasing our home from out of state, we relied heavily on the Design Center representative’s guidance during our virtual appointments\. We wish we had been advised to add additional internet/data outlets throughout the home to accommodate fiber\-optic service\. With only one outlet above the fireplace, setting up our home network has been much more difficult and required additional work by the internet installer\.

Overall, I am happy with my new home and appreciate the quality of the finished product. I especially want to recognize Todd (Superintendent), Neal **, and Alexandra ** for providing exceptional customer service throughout the process. They consistently demonstrated professionalism, responsiveness, attention to detail, and a genuine commitment to customer satisfaction. They went above and beyond to answer my questions, address concerns, and ensure issues were resolved from start to finish. Their dedication and willingness to help made a significant positive impact on my overall experience, and they are a tremendous asset to KB Home.

We purchased the KB 1675 plan in December 2024. KB worked hard to get us moved into this new build (they say it was a record for the company - 18 days). After living here for about 18 months, here are some reviews about the home.

The experience was exceptional especially since this is the first time I am buying a home and KB made it my family’s dream home.

My wife and I experience with building our home through KB HOME was great. Obviously with the process like this there’s gonna be bumps in the road, but Brandon and Theo did everything in their power to make sure we were taken care of and communicated with a timely manner.

I’ve had a great experience with KB Home overall. The process has been smooth, and the team has been helpful and responsive throughout the build. I’m very happy with the quality of the home and how everything has come together. There have been a few minor items along the way, but they’ve been addressed professionally. Overall, I’m very pleased with my new home and would recommend KB Home to others.

Reassuring. More important than getting things right the first time, is getting things right the second time. Our home-buying process was an adventure, which will be true wherever you go. But KB Home-Gateway has maintained our trust because of the ability to provide persons that overcome obstacles. And trust, for a moment in life this big, is number one.

Overall, every team member contributed to a positive, smooth, and reassuring experience. Their professionalism, kindness, and dedication made each step—from sales to design, construction, financing, and service—truly exceptional.

We’ve bought a few new homes over the decades and we were pleasantly surprised at how KB Home made sure we’re happy with our purchase, during and especially after. It wasn't expected but we’re happy to receive.

The communication through out the process was wonderful. I have already recommended KB Home to others.

I only give a perfect score because of experience that your construction c manager Joe, Rachel for finance and sales rep Gabby and Dominique were amazing and excellent. Your management team needs more learning and improvement with their customer service and professionalism. My recommendation is to send your management team in customer service education like Disney. Their attitude is heartless.

Very easy process, no surprises, great communication and questions always answered, plus a very nice well built home. Very happy with my purchase. Love this house.

KB and their team made the home building and buying experience stress-free and I felt well taken care of.

It has been a great learning experience for us, especially since this was our first time purchasing a home. Thanks to Katrina and Brad, the entire process was much easier and far less stressful than I had imagined it would be. Their patience, honesty, and guidance throughout the process made a significant difference. We truly appreciate everything they did to help make our first home-buying experience such a positive and memorable one.

If I could leave zero stars I would. My experience with KB Home has been extremely disappointing. The customer service has been consistently poor, with inadequate communication, slow follow-up, and little urgency in addressing concerns. Instead of receiving helpful support, I have repeatedly felt dismissed and left to manage problems that should have been resolved promptly and professionally. We have lived in this new-build home for only three years, yet we have already experienced numerous problems, including leaking gas valves, leaking furnaces, and other appliance-related issues. These concerns have gone well beyond minor inconveniences and have raised serious questions about the quality of the installation, workmanship, oversight, and attention to detail. For a relatively new home, I expected the appliances and major systems to be installed correctly, operate safely, and be thoroughly inspected.

I would 100% recommend purchasing a KB Home. The amount of personalization to each home is unmatched compared to other builders. Getting the right team goes a really really really long way.

KB sales agent was awful, he was late to our first meeting, and after that it just continued downhill. He made several mistakes and hardly ever kept me informed or could answer my questions. This is my first home purchase so I had many questions. Fortunately I had Danny and Melva in my corner to answer any and all of my questions. They took amazing care of me and my family and they are the two then deserve the ten stars! Not my sales agent!

KB Home made my homebuying journey a dream come true. From beginning to end, the entire team provided exceptional service, knowledgeable guidance, and genuine support. Greg, Jasmine and Will went above and beyond to ensure that I felt informed, confident, and cared for throughout the process. I am incredibly grateful for this wonderful experience and proud to call my beautiful KB house home.

I appreciate all the help and guidance and the beautiful house I get to enjoy with my family for years to come.

Our overall experience with KB home as purchasers of a new home was outstanding and one of the best big decisions we’ve ever made! Thank you for our beautiful new home to all on the kb home team!

Overall we are very happy with our KB home. There were a few frustrations in the process, but nothing major. It was fun watching the process unfold before our eyes. The communication from start to finish has been impeccable and we found ease when working with everyone apart of the KB team. We would highly recommend KB to friends and family (we actually already have brought over 4 student family's to KB.) We love our new home and are so happy we chose to go with this builder. Thank you for walking alongside thus special journey with us. We can't wait to make many new memories in our beautiful home.

I purchased through KB because my daughter did so in Sacramento and really enjoyed the experience. I enjoyed this experience as well. I have owned 4 homes and this experience has been the best.

Overall, our experience with KB Home has been wonderful. We are extremely happy with our new home and how beautifully everything came together. We really appreciated being able to personalize our home and make it feel uniquely ours. Communication throughout the process was great, our questions and concerns were always answered, and we always felt heard and supported. We are very happy with our home and grateful for the experience of building with KB Home.

Through this process, we have made new friends. Our "team", from sales (Goran) to the builder (Tony) to the design (Tyler), to the mortgage process (Tom) and all others that comprised the team, did an amazing job with our home.

Customer service and handoff needs significant improvement, cost of home vs quality of home and home building experience differs greatly, people who are spending this much money on a home deserve to receive proper quality and build of their homes not cheap materials and corners being cut, customers deserve much better respect overall.

It was nice to customize our options in the house and not just have to pick one that was already built.

KB Home exceeded any and all expectations, delivered a great product, and continues to be proactive in addressing any concerns that we may have. Communication was great, and the customer service was phenomenal. We are excited to settle in and build a family in our new KB Home!

Keep Susana forever! More attention to structural issues. Suck as creak we are experiencing and the plumbing issue we had.

We had a very positive experience with KB Home from the initial purchase through construction and move-in. The team was helpful, responsive, and kept us informed throughout the process. Any questions or concerns were addressed quickly, and we are very happy with the quality of our new home.

We had a very positive experience with KB Home. The entire process was well organized, communication was clear, and the team was professional, attentive, and helpful throughout. We are very happy with our new home and appreciate everyone who helped make the experience smooth and enjoyable.

We had a fantastic experience. Though home buying is usually stressful, KB Home staff was available to assist and advise us every step of the way.

Our experience was simple from start to finish and we enjoyed having the opportunity to be involved in each step of creating and building our home.

KB Homes made our first time homebuyer experience so peaceful. We’re so happy with how the process went and thankful it was stress free!

The entire team made my home construction process worry free. They provided frequent updates and were available when we wanted to visit the construction site.

I was selling a home and buying a home with KB which was a very stressful experience. My house that I was selling was a nightmare and KB took the buying stress off of me and that is why I would recommend a kb home to anyone.

See previous comment. Furthermore, while I understand that we live in an active construction zone, the workers in this subdivision are particularly messy, and make living here quite difficult. I’ve picked up dozens of nails from the road, hoping that none puncture my car tires. Also, none of the workers are doing anything to control fugitive dust. They create giant dust clouds that completely cover all the homes and cars in the neighborhood, while not hosing the dirt down to reduce dust. I get that houses need to be built and work needs to be done, but the residents of this neighborhood also have to live here, and shouldn’t have to worry about unsafe levels of dust in the air and on property.

Having a shower upgrade installed and look what was found inside the wall. Sloppy workmanship and disregard for work ethic!

My overall experience with KB Home has been very positive. From the beginning of the process to the completion of my home, I felt supported by a team that was professional, caring, and dedicated to making sure everything went smoothly. I truly appreciated the communication, guidance, and attention to detail from everyone who helped along the way.