KB Home Reviews

A big reason for writing this review is to express my sincere appreciation for the outstanding support from Mr. Frankie **, Customer Service Warranty Representative for KB Home’s Sacramento Division. Even though my home was smaller and less customized than some of my friends’ homes, I was always proud of its finish quality and durability. In fact, I received my home earlier than others in my group and experienced fewer issues over time compared to those who chose different builders. To be fair, my home design was more standard, but that actually became an advantage when selling-it appealed to a wider range of buyers. Overall, I found the workmanship and attention to detail to be on par with, if not better than, homes that cost significantly more.

What truly sets KB Home apart and the reason I would choose them again is their warranty and customer support. They are approachable, responsive, and dependable not just during the first year, but even years later. I experienced this firsthand when I reached out after five years for warranty support on several items. I was concerned about timing, as repairs could have impacted my home sale. However, the KB Home warranty team responded immediately. Frankie ** personally contacted me, kept me updated throughout the process, and ensured everything moved quickly. He arranged service appointments within just a few days, much faster than I could have managed on my own.

When I needed documentation for my transaction, he provided clear timelines and delivered everything right on schedule. His promptness, efficiency, clear communication, and genuine care made a meaningful difference in my home-selling experience and overall peace of mind. As someone who is more introverted, this kind of straightforward and supportive service means a lot to me. It made the entire process easy and stress-free. Because of this experience, KB Home will always be a builder I trust and would return to in the future. I confidently recommend KB Home based on my experience, and I’m truly thankful to have had a representative like Mr. Frankie ** supporting homeowners in the Sacramento area.

After finally getting him on the phone, he simply reiterated that it was out of warranty. Which raises the questions: Why even bother asking for pictures if that is your stance? And, if that’s your stance, why not just state that instead of dodging communications? When I pushed back, his response was condescending: “it’s not a lifetime warranty.” No one is asking for a lifetime warranty but expecting basic exterior materials to last more than two years isn’t unreasonable. He then speculated about a range of unlikely causes, to shift responsibility, while also claiming he didn’t know what might have happened because he “doesn’t know the area” … Interesting considering he is the directly responsible for customer service in this exact area. His proposed “solution” was to have their siding contractor come inspect it and fix it out of their own pocket if they determined they were at fault. That’s not a solution, it’s a deflection.

Even a genius like Greg knows full well that no subcontractor would voluntarily assume liability and pay out of pocket out of goodwill. Framing that as a “solution” is, frankly, absurd. For a company that markets itself heavily on customer satisfaction and warranty protection, the reality doesn’t match. In our neighborhood alone, there are widespread issues: large scale drainage issues, landscaping problems, mold, foundational issues and cracking, and more, all in brand new homes. Online reviews echo the same pattern: Resistance to honoring warranties and a tendency to deflect responsibility. There’s also a noticeable push during the buying process to leave 5-star reviews, with assurances that any issues will be handled if noted in comments.

Based on this experience, that promise doesn’t hold up. At best, this feels like a company focused on closing sales and managing perception, rather than standing behind the quality of their homes. When something goes wrong, even within the warranty periods, they’ll do just about anything to shirk and deflect responsibility.

At the 6-month check there was no mention that issue temperature indoor. I repeatedly reported the abnormal temperatures and constant HVAC runtime, but my site manager and the primary point of contact did not respond. After many complaints KB Home arranged for an energy testing firm to perform diagnostics. Their testing confirmed missing or improperly placed seals around the home that were allowing outside air infiltration and causing the performance issues.

Despite confirmation of the problem, more than a month has passed without scheduling repairs or providing a timeline. I have left a voicemail for corporate and have not received a response. The ongoing lack of communication, failure to correct construction defects, and the discomfort and increased energy costs make this experience unacceptable. Wish I can rate 0 star instead of 1 star.

Communication breakdowns between sales and the VP of KBHS Loans directly impacted our purchase. I moved forward based on guidance given by KB leadership, but that information was not properly communicated internally. The situation ultimately escalated to the cancellation. While our deposit was refunded after the deal fell through, the overall process felt disorganized and reactive rather than customer-focused. Future buyers should ask detailed questions about communication processes, lender coordination, and who is ultimately responsible for decisions before committing.

What is even more concerning is that my initial deposit is now being held, despite the fact that the outcome resulted from miscommunication and mishandling on your end. This situation has caused unnecessary stress and wasted time, and it reflects a serious lack of professionalism and transparency. I expect a prompt, detailed explanation for the decline and an immediate release of my deposit.

Our island is CROOKED, and they are refusing to fix it. There is a giant hole under our cabinet and they are refusing to fix it. We chose in-studio to have an outlet mounted at 60” for our tv, they did not do it, and are now refusing to change it. A brick has been missing off of the front of our house for two weeks, still not fixed. Garage door was broken, backyard sloped toward the house. GIANT HOLES IN OUR RAIN GUTTER THAT ARE STILL NOT FIXED TWO WEEKS AFTER NOTIFYING THEM. The worst part is I was led astray. We were on a time constraint to close and the customer service rep will assured me that if I signed off on the papers so that we could close on time that he would have everything fixed. I signed off and I regret it because now they are refusing everything. DO NOT TRUST THEM. DO NOT BUY THEIR HOUSES. I WOULD SELL THIS PIECE OF TRASH BACK TO THEM IF I COULD.

What truly set them apart was their dedication to having our home ready earlier than expected. This consideration allowed us to move out of our apartment on time and into our new home with ease. They went above and beyond to make sure everything was ready for us, which made the transition seamless. We are thrilled with our new home and couldn’t have done it without the amazing support from Kris, Novelle, and the team. Thank you so much for making our dream a reality! We highly recommend them to anyone looking to buy a home.