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Kericia of Arlington TX (03/06/09)
The home I purchased from KB Home on September 30, 2003, has numerous construction defects, some of which may be major that have not been corrected under the terms of the contract, the requirements of the FTC Consent Order. This letter is in no way intended to be a formal demand under the Residential Construction Liability Act (RCLA) but to give KB Home the opportunity to enter into a Buy Back Agreement with me within the next 30 days. Immediately after KB got my earnest money, a senior KB consultant told me that I needed to buy gutters as an upgrade to protect my investment if I wanted my foundation to last. That should have been a warning that buying a KB Home was not the right thing to do, and that the intent of KB was to deliberately design and build a substandard foundation for my new home.
From the time I moved in the following problems have been on going. Wind and sand come through windows. The brass metal bar that holds the carpet in place sticks into our feet and the carpet sheds. Doors close when opened, baseboards are cracked in bathroom hallway, bedroom and living room and the shelf is falling in the master bedroom closet. The marble floors have cracks in the mortar joints, countertops and kitchen cabinets are uneven, and the walls bow, are lopsided and have nail pops. The fireplace mantle is coming apart from the wall, and birds are nesting in the fireplace. The hardy plank is splitting apart at the seams, and the garage floor is cracked and chipped. The exterior trim around doors and windows are cracked and splitting, brick work is lopsided and there are cracks in the brick. The driveway is split and chipped, trash is mixed in the soil, cement has been dumped throughout the grass particularly along the left (east) side of my home near the foundation.
The land also slopes drastically away from the foundation creating a slope that is excessive over short distance without an adequate retaining wall. As a result, when watering the grass the water runs down the street and sidewalk creating extremely high water bills. The foundation is in need of at least 9 piers on the right (west) side of my home. My computer monitor loses power, the washer is not receiving proper water pressure and/or electric, light switches pop when lights are turned on and light bulbs corrode and explode. Whenever the AC or Heat unit comes on lights flutter. The AC and Heating unit has never worked correctly (extremely high electric bills) and is not working on the first floor at this time. The zone control panel was replaced 3 times and the AC and Heating unit is noticeably not adequate for our 2 story home.
Finally, since September 30, 2003, it was confirmed that the damper motors was installed crossed on the AC and Heat unit. My family has been deprived of the full enjoyment of my home, which has left us both emotionally and financially drained. We will no longer be subjected to further discomfort or paying for mistakes that were not of our making but that of KB Home. Maria of San Antonio, TX February 27, 2009
Maria of San Antonio TX (02/27/09)
We move from California to San Antonio Texas, Bought new kb home in 2007. Community was supposed to be an Up Scale community. It is not, we paid over 200 thousand for our home, now they discontinued our home models, and are building 90 thousand dollar homes! Not to mention the house has several construction deffects. KB should not be able to do this kind of business, NoN ethical!
Whole community has same issues, we wqant KB to buy our homes back, They lied, mislead us! Please Help! Our property values are going down and our foundation is falling apart!. Our community name was changed w/o informing us! We have been on the newa and also we have gone to our Commissioners court !
Our home went down in value. We were lied to, Misslead into buying into an upscale community. We are exausted and very concerned. Several construccion defects including several cracks in our driveway and inside garage. We have been Robbed at enjoying our new home! This shoul of been a wonderful experience, but it has been horrible! Tom of Mooresville, NC February 8, 2009
Tom of Mooresville NC (02/08/09)
When we first looked at kb home everything seemed great, staff was nice, builder was nice. But then when our house was almost complete, our builder was fired, our sales girl was fired, both incredibly nice, since then its been hell, we have been through three different builders, 3 differnt sales girls, two different painters and we have only been living here 4 months.
the second builder tried to change our closing date two days before we were supposed to close because he had a dentist appointment! are you kidding me!!!! he was the rudest, incompetent person i ever encountered. since we have been living here, now keep in mind its only been four months, we have a ceiling leak, a river runs through our backyard because of a poor drainage system, a water leak in our front yard, which we have left about 15 messages and still has not been fixed neither has our ceiling leak, ive left messages with their home office still nothing, i guess ill be swimming in my house soon! Tem of Lakeland, FL February 1, 2009
Tem of Lakeland FL (02/01/09)
Not all the experiences has been negative. Many of the service and studio folks were great. The price point was even better. However, my fundamental problem stems from the complete lack of oversight of my home during construction. The gentleman that handled this, resigned 6 weeks prior to the completion of my house. This was given to someone already tasked to the limit. It's a phased out community and they were leaving in a hurry. This impacted my construction. A hole was left in my roof. This is after I pointed it out to the new KB manager that an area of the eroof did not look right. He said he will have someone look at it, but that it was probably nothing.
So when after I moved in, I did not feel confortable and checked the roof. Only to find this hole were a vent cover should be. Pre-paid cable wiring not done! In many areas patches of grass were laid 2 to 4 inches apart! And now the Leaks have begun. It appeared that a defected pipe was used. However, the testing should have discovered this problem. So it was repaired and all the headache that this entailed. Today another area of the pipe burst. Now I need carpet and certain walls replaced.
KB has attempted to handled these issues....considering I bought only 2.5 months ago. But these experiences really have put a damper on the excitement of owning a new home. Steve of Leander, TN January 27, 2009
Steve of Leander TN (01/27/09)
We rented a 3 bedroom 2250 sq. ft. from a homeowner sight unseen, who had the home built by KB HOMES in Leander TX. We had to move into the Austin area quickly and we relied on the internet. Thankfully, we insisted on a 6 month lease before we made the trip. The home looked very nice from the front. Once inside is when realization set in, cheap, cheap, cheap. Upgrades you say? I am sure that someone had a decision to make at the time. However, I would be embarrassed to even build a home like this one, amazing that someone purchased it even more.
The bathroom doors (2) are only 24 inches wide. I literally have to walk into those rooms sideways. They arent even paneled, just cheap. The bathrooms are bigger at a Motel 6. One must close the bathroom door to reach the tub. One must lean on the wall to see themselves in the mirror over the sink. The baseboards throughout the home are only 2 inches high with the quarter round inch? Are you kidding me? I havent seen that since the 60s. The floor plan doesnt make any sense since it seems apparent they didnt know what to do with the extra square footage and just built one giant room. Guess its the living room I think.
Want hot water? Turn the water on and wait. Must be a community hot water heater somewhere on this block because it takes foreverrrrrr. The fixtures are cheap and have corroded. The home was built after the turn of the century people. I could go on, but you get the idea. Its like buying a new car, stripped beyond base model. No wheel covers, just looks like you have 4 spare tires on the thing. Someone had the opportunity for upgrades at the time, I understand that but KB builds them, just like this one. I would of opted for a FEMA trailer.
People need to be aware is all. Boyd of Lexington, SC January 13, 2009
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