Kenmore Refrigerators Reviews

I bought my Kenmore refrigerator back in 1986 from Sears here in Greensboro, NC. It has lasted 40 years now! It's my back up fridge in my laundry room. Amazingly, it still keeps things really cold! While it doesn't still have some of the shelves or storage drawers it works great and so does the freezer!

We bought our Kenmore 5 years ago. The freezer section gets frost all over the food then to starts to defrost the food. Kenmore is owned by China. I would not recommend this product to anyone. We had the service guy come to our house twice. First time he said we had too much food in the fridge. The second time he said just make sure there is no food blocking the temperature gauge inside the fridge. And don’t keep the freezer door open too long as you get ice build up. We don‘t keep the freezer door open for long periods of time. The ice builds up. A piece of junk! Buyers beware!

Was wondering if Kenmore still a good brand. Bought my refrigerator in 2003 and is still working ok. Just want to get a new one but don't know is should get the same brand. I'll appreciate some advice.

Warranty processing is complicated. Customer service representative Jim ** is Focused on a receipt from a retail store and not Taking detailed serial number or info on the Mini fridge. Only had it 11 month, Not Cooling Anymore. Minor issue is not resolved, Trying a Different company.

Horrible, first month ice maker broke, and I repaired it. Now I have to make sure to empty the ice bin so the system doesn’t freeze up. I’ve gone through three ice-making units in the past three years. Plastic shelves are horrible. The bottom shelf in freezer is useless, it just hangs on with small clips that break, plastic trim on the bottom broke quickly due to design again with cheap plastic clips. It’s a high-maintenance POS.

A Warning to All Potential Buyers: The Kenmore Warranty is a SCAMRating: 1/5 Stars (If I could give zero, I would). I purchased my Kenmore refrigerator less than a year ago, believing I was investing in a reliable product. What I got instead was a multi-thousand-dollar piece of junk and a customer service experience so egregious it feels intentionally designed to fail. The refrigerator broke down over four months ago. We immediately initiated a warranty claim. Since that day, we have received no service, no repair, and absolutely no refund. Four months is not a delay; it is neglect. We have been forced to live out of coolers and mini-fridges, wasting countless dollars on spoiled groceries and struggling to manage our family's meal prep because Kenmore has simply decided our problem isn't worth solving.

I bought this refrigerator, and I've had to replace the compressor three times. Each time, they charged us over $500. This company is a scam—you’ll end up losing money because they don’t even have proper customer service.

We purchased a Kenmore Pro (model 79993) refrigerator in 2018 and have had nothing but problems since. However shiny and nice it may look, it is the shoddiest refrigerator I have every owned. The inside drawers, shelves, and rollers are very fragile and break with regular use. The condenser was replaced 2 years ago and already has to be replaced again. Meanwhile, the 40 year old refrigerator that my mom has in her garage won't quit. Clearly Sears now follows the business model of selling people junk that requires constant repairs. Our 5Y Master Repair plan, which cost $800, expired in 2023, so we will now be shelling out hundreds of dollars every year for repairs on this junk.

My Kenmore Elite refrigerator, which was manufactured by Whirlpool, is a little over 2 years old. It is leaking water and has destroyed the hardwood floor under the refrigerator, but that's another story for another time. The repairman came today and informed us that we have 2 problems. the part needed to fix one of them doesn't exist any longer and cannot be gotten. The other problem is non-fixable. $2400 and 2 years later, I have a worthless refrigerator. This is why I will NEVER purchase anything made by Whirlpool again. Refrigerators should last at least 10 years. We only got 2 years out of ours.

We bought a Kenmore French door refrigerator 23 months ago. Last week the compressor totally failed. Based on a search of the model number, the refrigerator was manufactured by Daewoo and the compressor was made by LG. I knew of the problems with Samsung units but it appears that LG may have the same problem. As a result of this catastrophic failure we lost our almost $1700 fridge and almost everything in it. Repair would have equaled the cost of a new refrigerator. That's total failure in less than 2 years with a 1 year warranty. Extended warranties only go to 5 years and cost hundreds of dollars. Refrigerators used to last 20 years. Needless to say, the Kenmore brand is not what it once was and can't be considered reliable. It's become difficult to buy quality appliances. Buyer beware.

We had a Kenmore refrigerator that needed a new condenser after two years, which was replaced that lasted two more years. It was still under warranty. They came out and did repair which did not fix it and cost an additional almost $900. They then charged us an additional $280 for another part. By now we had spent so much we didn’t have enough to buy another refrigerator so we figured we would pay the $280.

Only had for 1 and 1/2!!! The compressor went bad!! Called Kenmore customer service and was told it only had a one year manufacturer warranty. They were not the manufacturer so there was nothing they would do. They told me next time do better research before I buy. Apparently don't buy a Kenmore product...

Purchased a French Door Kenmore Elite. KLBH031ATE Freezer door alarm would sound so open and slam it shut. Worked for awhile. Now full failure and NO PARTS available. ARE YOU KIDDING! 2 years old! STAY AWAY from Kenmore. ZERO support on parts!

We replaced our older Kenmore fridge about 3 years ago. Long story...short here. The new Kenmore isn't what the older one was. Icemaker started leaking about a year into the new one being used. Had to replace the ice maker water pump. Took weeks to get the part. Now...within a week or so...it was leaking again. We have ice all over inside the freezer. The crisper drawer handles have white plastic appointments to strengthen the drawers...they started cracking about a year into us using it. Both drawers are cracked at the handles.

My Kenmore fridge 75505120 french door broke just after 1 year. Our freezer was over frosting and making a loud humming noise and the fridge wasn't cooling. We called a tech through Sears who came and advised the electronic board was bad and would need to be replaced for over $700! They wouldn't stand by their product since the warranty is 1 year. For an electronic board to go bad after a little more than a year is absurd and I've read similar complaints about this product. Save your money and do not buy!

I purchased a Kenmore Elite Refrigerator, Model #795.73163.610 on January 11, 2019. This has been the worse purchase I have ever made. I will never buy another LG product again. Also, my experience with Sears Home Service has been horrible. I have had to call Sears at least 4 times because the refrigerator stopped cooling and the ice maker stopped working. I have had the compressor replaced twice and the service technician ordered a refrigerator evaporator, condenser and refrigerator filter dryer. After spending over $1000 in repairs, I will be tossing this refrigerator today, August 27, 2024. I have lost food each time this refrigerator stopped working. This Kenmore Elite Refrigerator is a piece of JUNK and LG should be suited for faulty compressors.

Kenmore refrigerators are a piece of junk.. Stay away.. they also don't back up the parts so if your part is discontinued after having the refrigerator for 3 years then you're out of luck and can't be repaired. Parts from different vendors like Samsung, LG and places in foreign countries are used. Kenmore does not stand behind the product and I got was, "Sorry we lost you as a customer.."

I’m very frustrated. I purchased Kenmore refrigerator and that not work. I made claim and they send me another broken one, ok they send it again and after few months it’s broken again so now they said the guarantee it’s expired, and that’s not fair because I have to throw it away. I would never recommend this company to nobody.

I specifically bought a Sears Kenmore refrigerator because of the brand name. My BIG mistake. My refrigerator is less than 2 years old. I just got off the phone with sears. They actually HUNG UP ON ME. Turns out they no longer provide air or water filters for my refrigerator. Once the filters clog, I will no longer have ice and water. I assume the lack of an air filter will cause the appliance to fail more quickly. Not only no support, the manager hung up on me when I let them know how unhappy I was. They blamed a company they contracted with for pulling out of a deal to manufacture the filters. That's great, but refrigerator has Kenmore Elite on it. I'm very angry and extremely disappointed. Never going Kenmore again.

What is really sad is that generations before us enjoyed a real appliance, and long warranties. Yet, my Kenmore French door fridge suffered something that made the fan in the freezer be extremely loud. A tech came and said that all of the parts of a Kenmore today are mad in Korea, and they stopped making the fans long ago. Keep in mind, I haven't used this fridge since the last year. Do you remember when fridges lasted at least 30 years, with Kenmore at the top of the quality chain? Kenmore is not a name I can trust anymore! They make 3 years of use then they break down, and they don't make parts for it anymore, and we have to throw them away! This is not right! We spend over $3000.00 for a fridge, because it is a Kenmore, and it needs to be replaced 3 years later, due to no parts replacements! It is just wrong.