Complain about a product or service

Keystone MAXX

Michelle of maplewood, NJ May 7, 2009

Had the Rain model shower door installed in my bath remodel. elderly mom was exiting the shower, slid the door open slowly. the door crumbled leaving glass all over the bathroom. I thougt the door crumbling was random but saw here that this has happened quite a lot. the product is still on home depot shelves. i think it should be recalled. model number is 310-818 105 FR-59 she was barefooted and naked so got glass punctured in her foot, torso some cuts on her shin leggs and hands.am worried that she is diabetic and with circutation problems this can be real serious.

John of Baton Rouge, LA March 18, 2009

Shower door shattered on opening, second time this happened. when calling for a replacement, I was notified that they now provide an anti-jump strip that is supposed to keep this from happening. Was not asked anyquestions, told the door would be here in 3-5 business days.

The first time it broke it was during testing after installation. My son received minor cuts to his hands. The second time, a young lady was in the shower, received cuts to her hands and feet serious enough to go to the ER. Do not know if there will be any litigation at this point.

Michelle of maplewood, NJ May 7, 2009

Had the Rain model shower door installed in my bath remodel. elderly mom was exiting the shower, slid the door open slowly. the door crumbled leaving glass all over the bathroom. I thougt the door crumbling was random but saw here that this has happened quite a lot. the product is still on home depot shelves. i think it should be recalled. model number is 310-818 105 FR-59 she was barefooted and naked so got glass punctured in her foot, torso some cuts on her shin leggs and hands.am worried that she is diabetic and with circutation problems this can be real serious.

John of Baton Rouge, LA March 18, 2009

Shower door shattered on opening, second time this happened. when calling for a replacement, I was notified that they now provide an anti-jump strip that is supposed to keep this from happening. Was not asked anyquestions, told the door would be here in 3-5 business days.

The first time it broke it was during testing after installation. My son received minor cuts to his hands. The second time, a young lady was in the shower, received cuts to her hands and feet serious enough to go to the ER. Do not know if there will be any litigation at this point.

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