Complain about a product or service

KitchenAid Coffee Makers

Larry of Venice, CA November 22, 2008

I have had this coffee maker for about 3 months, the coffee brewer bucket inside the maker has a lever that lets the coffee drip through to the carafe, when the carafe is put on the burner top in the maker it pushes in a lever that is supposed to let the coffee drip into the carafe! Well the lever doesn't push-back-in correctly and the coffee RUNS all over the hot plate below and starts bubbling all over the place! It's very poorly built, That shouldn't occure on ever pot of coffee I make! What can I do about this, return it for a refund, or just call Kitchen-Aid and complain of this problem, if it does this in other coffee makers you people should know about it! This sin't right at all, I'm very up-set and disappointed in this Maker thats for sure!!!!

Paul of Valparaiso, IN January 31, 2008

I purchased a KitchenAid JAVASTUDIO COLLECTION COFFEE MAKER with Glass Carafe. (Model: KCM5340B0) Unit has two lids: one towards the front for the basket and one in the rear for water reservoir. When opening the rear lid to add water, condensation drips out the overflow hole which also houses the hinge for the lid and a lever. (This lever is attached to the front lid so when opening the front the rear opens also.) The condensation runs down the rear of the coffee maker to the wire directly below the opening.

In my case, I had the coffee maker near the end of the counter and plugged in down below the level of the counter. I found water had run down wire sufficiently to puddle on the floor and the plug was soaked. I turned off the circuit breaker to unplug. I moved unit to a higher plug. Also, the overflow hole is too low. Adding just an ounce or two too much or bumping the unit just a little causes water to go out the rear and onto the wire. Wire needs to be moved to side or hole needs to be raised and/or a foam padding added under the lid to hold the condensation.

The carafe is glass with a plastic top rim and handle. The plastic has sharp edges. This carafe does not clean completely in the dishwasher due to the design of the plastic top rim. It must be washed by hand to remove the coffee oils from the rim but the sharpness of the plastic can cut and it tears up the dobies and/or washcloths. Information should be provided to instruct cleaning (wiping with a paper towel sufficient) the inside of the front lid where the water comes out. Coffee oils splash onto the lid and the build up distorts the taste of the coffee. Needs wiped with each pot.

I sent an e-mail and the response was not satisfactory. I called the 800# and a young lady stated all coffee makers have condensation, but they would send another carafe. I do not understand passive attitude as to severity of water on wire. My wife cleaned up the puddle on the floor and was just about to pull out the plug, not realizing is was wet. Very Fortunately I stopped her and turned the breaker off first. NOTE: This unit was purchased at Best Buy whom I did not contact as past concerns were always passed on to the manufacturer.

Unit does not perform as expected. For 100.00, I should not have to wipe the condensation drips from the rear of the unit, the wire and the counter with each pot made. The closeness of my wife being shocked was remarkable. A less savvy person, possibly older, would not realize the seriousness of water on the wire. Living in Indiana, especially in the winter, is relatively dry. Coffee maker lids have severe condensation regardless of the humidity.

Cynthia of Belton, MO April 2, 2007

I paid over 80.00 for my Kitchen Aid coffee maker in April 2005. The automatic drip feature was defective and it kept running water and grounds out over the counter, so I contacted KA via email with digital photos. They told me I was using the wrong filters or something. I wasn't using anything but a paper store bought filter. After getting the run around from customer service (via email) I gave up in disgust.

Then the electronic portion started giving me error messages about temperature. On winter days I had to preheat the water just to get it to run. In August of 2006 the electronic portion just quit, so I couldn't get the machine to turn on, make coffee or do anything anymore. I threw the piece of junk away.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2009 ConsumerAffairs.com Inc.  All Rights Reserved.    The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission.