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KitchenAid Dishwashers

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

Camille of Miami, FL November 17, 2009

We purchase a kitchaid "package" at BrandsMart in 2005, since then the door on the microwave sprung, the icemaker broke and I haven't used my dishwasher in over a year because no one can fix it. When the water starts to fill it makes a very loud grinding noise. Yep you guessed it the warranty and extended warranty were up. I have to pay a service call when someone comes out to look at it. My husband fixed the door on the dishwasher which sprung also cutting my shin. I would like to know if anyone else has had the same problem. I WILL NEVER purchase a Kitchenaid appliance again. I have Frigidaire in my vacation home and wish I had it here.

Margaret of Port Orchard, WA November 14, 2009

I have had a top of the line KitchenAid dishwasher for eight years. There have been several problems with it for the last eight years. The main complaint is water leaking all over the hardwood floor and ruining the floor finish. Several weeks ago we discovered that two screws were missing and therefore the dishes were not getting clean. Repaired that & now it is leaking water again. The repair person has been here three times. Also, the insulation has fallen off the bottom of the tube & it is very noisy. The main reason for buying this model was it was supposed to be very quiet. I will never buy another KitchenAid product. I have been very disappointed as I have had my KitchenAid mixer for over 20 years & love it. I also have a KitchenAid oven, Microwave oven & icemaker. Both the oven & icemaker have needed repairs.

Susan of Placerville, CA November 14, 2009

Pretty much the same as the other Kitchenaide dishwaher complaints -- bought it in May 2005 and am finally giving up on in in November 2009 -- have probably paid as much in repair bills as the original unit cost, too afraid to add it up -- not to mention the emotional and verbal abuse received by husband for buying "that junker" -- also have a Kitchenaide refrigerator (at the same time)that has had an ice maker replaced and a crisper door that keeps breaking -- not sure what's worse -- incompetent repairmen, worthless customer service or badly built appliances -- bought it at Sears and would really like to drag it behind my truck down main street, dump it in front of the store and send the video to Kitchenaide -- thanks for your time

Susan of Wilmington, NC November 1, 2009

We had our new KitchenAid dishwasher for 5 years. We have had major repairs on it four times. The total of these repairs almost total's the cost of the dishwasher when we bought it! What has prompted me to write today is yet another brakedown this morning, which will be the 5th problem in 5 years. So far, we have had:

* Two electical issues that were quite expensive (panel related) * The heating element snapped for no apparent reason other than being faulty (took weeks to get the part in) * Dishwasher stopped draining. And today's issue is that it just fails to start even though the lights are all on!

Additionally, we paid for the extra quiet version (most expensive) of KitchenAid dishwasher because our kitchen is open to the great-room. It has become more noisy each year where now we only run it during the day when we're gone or over-night. Also, the soap dispenser does not open properly many times and we find that the "completed" load hasn't had any dishsoap because of this fault! Lastly, repairmen who actually work on KitchenAid are hard to come by making the whole process even more difficult. My reccomendation to anyone looking to purchase a new dishwasher is DO NOT BUY A KITCHENAID!

Robert of Coraopolis , PA October 28, 2009

Purchased a new Kitchen Aid dishwasher in 2006. Not sure of the model number but the fuse and the circuit panel have gone out numerous times. Called company and said might take up to 3 weeks for this to be repaired. Would cost about 150 dollars. # weeks without a DW,

Im thinking about just getting a new one but would never purghase another Kitchen aid product again. Customer service said they would give me 15 percent off a new model. Anyone can get 15 percent off just by asking, no thanks KA

Tara of delta, BC October 24, 2009

We recently bought a new home that came equip with beautiful new stainless steel appliances all by Kitchenaid. We were very happy with the quality and performance of our appliances until yesterday when the faulty wiring in our dishwasher almost burnt our house down. I turned the dishwasher on before I left to take my children to school, when I arrived home ¾ of an hour later the house was filled with the smell of an electrical fire; it was coming from the dishwasher. The dishwasher was still running and would not shut off; I had to turn it off from the breaker. Needless to say I was very frightened. I would have normally been at work at this time but had chosen to work from home that day. Thank goodness!

We alternatively run our dishwasher at night before we go to bed; I thank God that this was not the case as I can only imagine the potential tragedy that may have occurred. I am very angry that the quality of this product has put my family in jeopardy. This is a very expensive dishwasher, 1399.99 not including the tax. I would assume that paying more for an appliance would ensure that it would perform safely and last longer than five years.

A call to Kitchen Aid customer service to report the problem yielded little satisfaction as I was basically told "too bad". We have been informed that the repairs will not be covered under a warranty that expired 3 months ago. We had it looked at independently of the place of purchase and have been told that, in fact we will likely need to by a new one, as the damage is so great to the electrical system that the cost to repair it would be excessive, and they could not be sure it would not happen again. Normally we would have looked at buying a Kitchenaid or Whirlpool appliance but after this experience the poor quality of the product, its inability to last more than a few years and its dubious safety will have me seriously considering other brands.I hope that this is an isolated incident with this product and that it does not happen to another family who may not have the lucky ending that we did

Les of Calgary, AB October 14, 2009

We have about 5year old kitchen aid dishwasher and about year ago plastic clip attached to nylon string broke sending my two year old to the floor. Luckily, I mange to cushion the fall. In about 4 months ago normal wash cycle stop draining water and now none do. I have checked drain hose and motor prop and found it be ok. I think its control module. I was searching the net to find answers to my problem and found this page, to my disbelieve that so many people have problems with this pricey dishwasher. I think its time to trash this unit before its gets too pricey and dangerous to my family and I. I will too, tell my friends and family to stay away from kitchen aid / whirlpool brands

Cindy of Phoenix, AZ October 12, 2009

Kitchen aid Stainless Steel Dishwasher top of line (expensive) KUDS02SRSS0 Model type 577-0 was purchased exactly 3 years ago Sept 8, 2006. The same problems listed with other people on this page..door balance linkage and lanyard snapped both sides nearly broke my leg as it crashed down...very heavy. Trying to get parts--expensive shipping more than parts. Why would someone put cheap plastic part on something that will get much human activity naturally opening and closing machine to unload and load.

never has held soap or gel well either as listed by others. Tried natural soaps, liquid back to cascade etc...doesn't work and the plastic soap door sticks won't always open when run a load....why plastic in a 1800 Dishwasher? Don't get it. I know they want to make money on parts but this is ridiculous and dangerous. I am surprised the people listed have not written to their respective Attorney Generals of their states....I am going to here in AZ.

Debbie of Dunrobin, ON October 7, 2009

I bought two high end Kitchenaid superba dishwashers for our new house 5 years ago. I have had nothing but problems with them ever since. 3 months after installation we had to have both motors replaced. The clips that hold the upper drawer in the higher position broke after a year, and the spinning water dispenser on the top fell off on one of them. They have leaked many times, and my dishes never come out clean. I have to prewash them if I don't want the glasses to come out with grunge all over the insides (very embarrassing when you offer a guest a drink and have to check all the glasses to find a clean one) It took us 4 months and many broken glasses to figure out how to fill the top glass drawers so that nothing got broken.

And just this week I got a nice scrape right down my shin when the spring on the door broke and the door fell open. We have custom wood panels on the front and we paid a lot of money for the two duds, so we have been reluctant to buy new ones. We live in the country and have hard water, but we have always lived in areas with hard water and have had many different dishwashers that have cleaned the dishes with no problem (we had a maytag one that lasted 10 years with hard water and cleaned the dishes perfectly)

Ellen of New Hyde Park, NY September 26, 2009

When we remodeled our kitchen about seven years ago, I purchased all higher end appliances for my kitchen. I initially wanted a Bosch dishwasher as it was one of the best dishwasher out there but since I have had very bad experiences with dishwashers in the past, I figured I'll pay more for the KitchenAid SS dishwasher, their top of the line integrated one. Within three years, the door came crashing down on my leg because the spring that everyone is coming about must have broken.

I see that I'm not the only one with the problem! It still works but everytime I open the door, it squeaks and I have to lower the door down so it doesn't crash. I'm just waiting for one of the other problems to arise then I'm definitely changing it to the Bosch I originally wanted. From all these comments I've read, I'm never going to order a KitchenAid appliance again.

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