KitchenAid Refrigerators Reviews

3 year old side by side has failed completely. Tech from store we bought it from said it is not repairable. Figure the wiring has failed inside the box and nothing can be done.

Purchased a higher end KitchenAid refrigerator at Home Depot. I paid over $4,500 in 2021. I purchased a high-end KitchenAid refrigerator in 2021 for over $4,500. Unfortunately, the compressor failed in early 2026, just three months after the sealed system warranty expired. An authorized technician quoted me $2,600 for the repair—nearly 60% of the original purchase price. For a "premium" brand, I expected much better longevity and support. I will be looking at other brands for my future appliance needs.

We purchased a Kitchen Aid (KA) refrigerator ($3500) 5 years ago and have called KA no less then 10 times to try and get this refrigerator fixed for instances. I have NEVER seen an appliance fail like this one...well, wait...yes I have...our Kitchen Aid microwave. But back to the fridge....we are on our 11th call to KA about a failed compressor. Maybe the 11th time will be a charm. Products.

Purchased KitchenAid refrigerator model KRFC704FPS06 serial number KC1902827 a couple of years ago and paid 4k. Stopped cooling/freezing about 10 days and called customer service. After waiting for an hour I was told that someone will be there in six days 8-4 to take a look at it. I took day off that day and waited. In the afternoon I called again and waited again I was told that for some reason their system didn't have me on schedule that day even though that had all my info. I was told their next available day is in 5 days...in short I lost patience and gave up and I STRONGLY BELIEVE THAT THAT WAS THEIR GOAL for me to give up. It's shame that all my appliances in the house for 10 years are made by kitchen aid, but this refrigerator didn't meet my expectations at all even though it's most expensive one.

Purchased 3 new appliances in 2018 & every one has had significant issues. The fridge being the worst. Several repairs regarding the same issue with a module & drain tube that caused ice to build under the deli drawer, which grows black mold on the ice. Double oven knobs melted during the self clean. Dishwasher died 1st because the internal PLASTIC parts cracked & broke. The fridge continues to ice up & cause problems. Work under warranty never fixed the problem.

The absolute worst refrigerator I have ever owned, the worst. Paid $3,000 and it worked for one month before the water reservoir broke and poured water all over inside the refrigerator and floor. Then trying to get it repaired is a total nightmare!!!! I mean the WORST customer service I have ever known. A simple water reservoir is taking forever to be delivered to the service provider fixing it and they treat you like you are ridiculous for wanting a functioning refrigerator. We are seriously considering litigation, we do not want this poorly made refrigerator.

I bought a built-in KitchenAid refrigerator for over $10, 000 plus $2, 000 custom installation to replace an older KitchenAid that could no longer be repaired. After one year and 6 months, the unit started failing to cool back in November 2025. Called for service, they ordered new computer, came back to install and the unit worked for a few days and back with the same problem.

Bad bad bad. High end $12000 refrigerator..Leak freon after 10 year. Impossible to fix and costly..Costly to repair remove and no warranty…Do not buy …I try multiple time to fix that unit since we moved in this home but it is very costly and there is no warranty provided by any repair company…They ask at least $3000 to fix the unit…I have to find someone to unplug and remove it before I can purchase anything else..Stay away from KitchenAid refrigerator…period.

Dec 9, 2025, we bought a new KitchenAid refrigerator, model #KRFF436SPS french door with ice maker, water dispenser, along with a alarm so if the door was left open it would ding. After having it a couple days, we would notice that the doors were hard to close. And the alarm was so low you could not hear it. I called customer service, they told me that I would need service to come look at it. It would be up to me to pay if they found nothing wrong. Mind you, this is not even 3 weeks old. When I asked about not hearing the door alarm, she said "You can't turn the volume up that had only one setting." So that feature was worthless if you can't hear it. You guessed it, last night the door was ajar and this morning I had a mess and threw out at the least 500.00 worth of food.

We bought a top-of-the-line KitchenAid $3500 refrigerator in 12/2021. It stopped working last week after just 4 years. The whole cooling system went out. The parts are still warranted but, KitchenAid will not pay for the labor. Our best bid for the repair is $1200. I called their customer service people and talked to more than 1 rep and supervisor. I was as disappointed in them as I am in the fridge. I had a problem with a GE appliance a while ago. Their CS dept. was wonderful. We just purchased a new GE fridge. NEVER anything KitchenAid again!

I have a two month old four drawer KitchenAid refrigerator. The water tasted terrible even with the supplied filter in place so I had it tested. It test the exact same as the tapwater coming into my house. I have spent over two hours trying to get a hold of KitchenAid service. After waiting over an hour they had to transfer me to repair I waited another 40 minutes and they had to transfer me to the filter department. After waiting more than 35 minutes on that line I finally gave up. Because of my experience with KitchenAid whirlpool service I will never buy another one of their products. The filters that they sell in manufacturer for these refrigerators do nothing. It’s a joke. Buyer beware.

Over the past 50 years we’ve had several Kitchenaid appliances and been very happy until we purchased a 23 cu ft side by side with water and ice in the door. The ice maker started cutting out and finally quit all together. The repairman came out and saw that the zip tie had cut the wire that runs thru the refrigerator up into door. He said this is a manufacturing flaw and has seen this before. In order to fix this problem for the ice maker you must replace replace the door at a cost of $800.00. I contacted Kitchenaid but they refused to do anything about it or take any responsibility even though it’s a designs flaw. I’m so disappointed in this company and their product and their lack of any attempt to help in this situation of buying a $800.00 door to replace an ice maker!

Purchased a brand new Kitchen Aid Refrigerator model- KRMF706ESS05. It started clicking noise after 15 months and ice maker not working. We called customer service because there was a recall on that model due to frost built up. We stayed on the phone (on hold) for 2 hrs. Then I was instructed to leave number for call back. Six days later, we have received no call back. We will be required to pay for a service call- because of the horrible customer service from Kitchenaid/ Whirlpool.

Purchased a KitchenAid French door counter-depth refrigerator in 10/23. On 11/19/25, the refrigerator stopped working, spoiling all my food the week of Thanksgiving. I had to have a appliance repair company out to check the fridge, which takes a week to get an appointment, so I had to purchase a new refrigerator in the meantime. I was made aware that the sealed compressor unit was not working and to call KitchenAid due to it is covered for up to 5 years for parts and labor. I spent hours and several attempts to contact customer service and being transferred more times than I can count. I will certainly not be purchasing another KitchenAid product since it stops working after 2 years and is a nightmare to try and get a customer service representative on the phone.

It's a great fridge, but their "stainless" steel is covered in rust, after three years. It came new with our house, but I would not buy another one, nor recommend it to anyone, based solely on the poor quality of materials. And that's only the parts I can see.

Our KitchenAid appliances have been solid in performance and our preferred style of appliances. Their Customer Service is HORRIBLE, and we will never be purchasing another one of their products. I had a question about our microwave, and have been on hold for over an hour, both on the phone, and on a "chat".

Really bad experience. After investing $3000+, the ice maker stopped working, and when calling customer service, their main goal was to sell me the extended warranty instead of trying to help fix the problem. Plus, you have to spend over an hr to talk to someone. After forcing me to buy an extended warranty, they still didn't help fix the problem, couldn't schedule the service for me and still suffering to talk to someone. I have been with LG for 10 years without any issues. This is so ridiculous to be suffering like this after spending +3000$ on a refrigerator.

Purchased a KitchenAid refrigerator (french door/multi-drawer) and had it delivered 9/12/2025. Approx. 10/27, the ice maker stopped working. We called for service and slowly watched the freezer completely fail and the fridge slowly warm and spoil food. The earliest the technician could come was 11/10. He was here less than 10 minutes and said there was a leak in the coolant and the compressor failed. We have had to rely on a deep freezer (Used, old, but trusty), beverage fridge and mini fridge along with coolers and ice to preserve what we could. But we lose over $250 in food spoilage.

Don't ever purchase a KitchenAid refrigerator. They may be stylish (I chose mine because I like the handles and the dark grey chrome), but they are the worst to clean! They must have been designed by someone who has never cleaned the interior of a fridge, and the freezer with drawers is even worse. The bottom drawer of the fridge has loads of components that trap crumbs and have to be removed to clean. The freezer drawers need a special gadget (which the repairman happened to have) in order to come out, so cleaning the drawers and freezer interior is super awkward. I would never purchase a KitchenAid again.

Now on our third KitchenAid refrigerator in less than 7 years. Luckily we purchased the extended warranty from Lowe's (1st time) and Home Depot (2nd time). Love the look, but the first refrigerator kept leaking into the middle drawers after about two plus years. Warranty company called it a lemon and gave us our money back for the refrigerator. Since we liked the model, we purchased a second one of the same model (Model # KRMF706ESS) a five drawer style.