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KitchenAid Stoves & Ovens

KitchenAid • Cooktops • Coffee Makers • Dishwashers • Hot Water Dispensers • Microwave & Range Hoods • Mixers • Range Hoods • Refrigerators • Stoves & Ovens • Wall Ovens • Washers & Dryers --- • Whirlpool

Larry of Burnaby, BC November 22, 2009

I gave up trying to get KitchenAid to repair/replace my built-in convection oven. They sent out some relatively incompetent repair persons twice but were unable to prevent the oven from shutting down whenever the self-clean feature was used. I bought a Frigidaire replacement and will not buy another KitchenAid product

Alice of Boise, ID November 19, 2009

I have a 30" slide in range/oven purchased in 2005, when using the self-cleaning oven feature the oven quits working, the door is locked permanently and it has required repair with long wait times for parts. Just last night I used it again, getting ready for the big Holiday cook-a-thon and now the repair person is saying after he replaced the thermostat control for the thrid time that there is a problem with how the door is sitting which is causing my self-cleaning problems, and is getting authorization to repair the door. At this point Kitchen Aide would be money ahead is they just replaced it.

Linda of E BRUNSWICK, NJ November 11, 2009

I purchased a Kitchen Aid double oven with the blue enamel interior 1 year ago. After i owned it for 6 months I used the self cleaning feature and the paint cracked off in a few spots. Kitchen Aid quickly replaced the unit. I now used the new oven for about 6 months and the blue enamel turned whitish blue on the bottom. It looks awful for a relatively new oven. Are there better units in a 30 inch size?

Alan of Fairfield, CA November 9, 2009

I purchased a Kitchenaid built-in convection oven January 2007 (model # KEBC107KSS). Two years later (March 2009)I ran the self cleaning feauture. It shut off after about 2-1/2 hours which was 30 minutes less than programmed. The oven did not work after that. It cost 287 to replace a thermal switch. Yesterday (11-8-09) I ran the self cleaning cycle again and the same thing happened. This time I called the dealer where I purchased the oven. They contacted Kitchenaid and fortunately Kitchenaid has agreed to pay for the repair. Although I lucked out this time it seems that this is a very common problem and kitchenaid should recall these ovens.

Lynn of Vernon Hills, IL November 8, 2009

45 pages of complaints against KitchenAid ranges and ovens! I was lead to believe by their Cust Serv Dept that my problems were all in my imagination. A couple of years ago my husband and I purchased a model town home that was outfitted with top of the line products. My range is a dual fuel with convection oven. Although unused, the appliances were five years old when we bought the home. My problem is that the oven racks don't fit! The front inside measurement of the oven is 1/8 inch wider than it should be; the back measurement is 3/8 inch wider than it should be!! KitchenAid says that their recommended servicemen (whom I paid for) and I don't know how to measure. They have sold a new set of racks to me which naturally also fell to the bottom of the oven. (I returned them)

Needless to say, I will never purchase another KitchenAid appliance again. In fact, I will advise family and friends to avoid them -- the worst kind of advertising!

Tanya of Temple City, CA October 28, 2009

I purchased a Kitchen Aide oven and range. Four times the oven has broken down. Every time I use the self cleaner, the oven shuts down and will not open. Every time I am told it is fixed and will not happen again. I believe I have been more than patient! I am not able to cook. No baking, no roasting, no broiling! Nothing! I am a wife and mother of three teenagers.

The inability to use my oven greatly increases my grocery bill. I have to purchase foods that can be prepared either on the stove top, or microwave. Plus the inconvience of not being able to cook for the Holidays. It is my house where the family gathers, because I cook! Now we have to eat elsewhere. Possibly at a restaurant? For a woman who cooks, and cooks well, this is not acceptable! Here I have a new and wonderful oven and am denied the use of it! OUCH! I want, and need to be able to cook for my family. Everyday!

Patti of alta loma, CA October 28, 2009

I used the self cleaning oven feature for 3 1/2 hours as prescribed in the owners manual. The next morning, the oven was clean but the heat was still on around 200 degrees which caused the cooling fan to stay on continously. The only way to get the fan to stop was to turn off the breaker, we tried later to turn the power back on and the fan continued to stay on with a low heat. My oven is 8 years old, so it is out of warranty.

Lynn of Surrey, BC October 25, 2009

We purchased a slide in range (Model YKESC307HW8) in April 2004 for 1500 from Sears Canada. Almost immediately we started getting F2:E1 errors and the oven would shut itself off part way through cooking when cooking something for a long time like a turkey. I rang Kitchenaid and was told to turn it off at the breaker to let it reset itself. Shortly after, I realised it wasn't cooking evenly. Sears came out and "repaired it". Not long after that, it just stopped working (the top still worked). This time I was without it for a month while three lots of technicians tried to figure out what was wrong with it, replacing just about everything they could. Even after it had been "fixed" it was still shutting itself off when cooking something for a long time (I never used the self-clean facility).

The control panel was replaced in February of this year for the second time (just before the 5 year warranty ran out). Now the display has disappeared completely, although the over still works if you press the buttons, though you can't see what you've set. Again the oven shut off last wee when I was cooking a turkey and wouldn't have known if I hadn't had a thermometer in the bird and realised it was taking too long to cook. I use a separate electronic thermometer because I have no confidence in the cooker.

Sears came out this weekend and tried to tell us that the control panel needed replacing (again) and it would be 700+ this time. The part is only under warranty for 3 months! We are now going to have to buy another oven but will never buy Kitchenaid again. I am going to take this to the television consumer programs and show them this site and see if they can help.

Mario of Milton, ON October 18, 2009

This is the worst stove top for cleaning - tried several products - any oil/marg splatters or any food that is being cooked on top of stove that splatter is dried on to the surface - even cleaning right after still does not come off completely - over time just accumulates! Have not tried the self clean oven feature yet - after reading the comments am very worried to try it!

jo of gold hill, OR October 17, 2009

every time we clean are kitchen aid oven we have 2 call them 2 replace so element this will b the 4 time it happend. im hoping they will replace it we have spent 6,7711.85 at this store if this were u would you want it replaced they are supposed 2 call me 9 17 09 im hoping they will replace it and we could never get the mittle rack in because thats where the oven light hits the rack

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