KitchenAid Microwave & Range Hood Reviews

Very disappointed not only with the product but also the customer service process. We remodeled our kitchen in 2019 and right from the start had problems with our refrigerator not cooling, ice maker and filter. Then the over the stove cover, and then dishwasher. All of them broke down during the first year of purchase so the warranty took care of any cost. However, now in 2025 the Microwave went bad. No warranty unfortunately and to get a hold of anyone in KitchenAid Customer Service is like trying to get a hold of the President of USA. After a total of 60 mins on hold I was able to schedule a service appointment. In my experience KitchenAid products are overpriced, unreliable and do not have the necessary customer support to ensure fast service.

I am profoundly disappointed with my online purchase of a KitchenAid over-the-range microwave. The appliance's design is fundamentally flawed, requiring a six-inch clearance next to a wall for the door to open—a critical specification that was not disclosed prior to purchase. Because this became apparent only during installation, I missed the five-day return window. As a result, I was unfairly subjected to a 15% restocking fee, resulting in a nearly $200 loss. This experience, due to a severe lack of product transparency, guarantees I will not be purchasing KitchenAid products in the future.

Microwave model KMBS 104ESS03, part of combo unit with oven and warming drawer. Power unit went out after 2.5 years. Been waiting on part for over 3 months. Piece of junk! Would not recommend and will not be repurchasing another KitchenAid product.

I have a 4 year old Kitchenaid Microwave KMCS3022GSS and it stopped working. The switch to heat/cook food works when the door closes and that was broken inside. We had a repair tech come to evaluate and he told us that this model is considered to be a countertop one and Kitchenaid did not make that part. Our only option was to replace the unit. This microwave was very expensive and it is extremely disappointing that it has broken down within 5 years!

KitchenAid microwaves are nothing but garbage. Power boards fail after only 1-2 years. The cost of the extended warranty is ridiculous, but anyone purchasing this garbage needs it. Stay away from KitchenAid junk!

Make sure to purchase an extended warranty since my poorly made Microwave Model #KMCS3022GSS3 chose to stop displaying the timer lights. This microwave is only 2 years 3 months old. I contacted Kitchenaid. They advised me this was a kitchen top microwave and they don’t even make parts for them!! WHAT!!! No parts made for kitchen countertop microwave!!!! Yes I know I messed up by not purchasing the extended warranty. You would think a $500 microwave would last longer especially being a KitchenAid. I was offered a 20% discount on a new one. I said why would I do that??? Also Lowe’s has sales better than that offer. No more KitchenAid appliances for me!!! By the way I did purchase extended warranty for my dishwasher and double ovens. I have already had to have service for these. Kitchenaid is no longer the top brand!!! BEWARE.

We had our home built and went to pick out appliances and we upgraded to KitchenAid because we thought they were a better quality product. Everything works great, 1 1/2 years into it and the microwave starts acting up. I called to ask if this was fixable and was told it only has a year warranty and that parts and labor were more than to replace. I described what was going on and was told it sounded like a magnetron issue and it should be safe to use until it eventually goes out, so instead of stopping the microwave as soon as it starts acting up (it’s hit and miss as to when it does), we let it run and a small fire started and smoke began to fill the microwave, so we shut it off.

Poor engineering. Downward pressure on door handle caused side panel to crack. Be careful when using, not covered under warranty, replacement estimate close to $500, door and labor. Otherwise working great.

Requested service for brand new "built-in" look microwave KMMF330PWH00 (total cost with installation $1032) because I could not hear any beep or chime sound when cooking, or when using the timer. First visit the tech was unable to repair it because of a lack of parts. Second visit tech replaced the sound board. According to techs and KitchenAid, the unit is working "as designed". Seems the only people to hear any sound were the technicians. Second visit the soundboard was replaced, but still, the tones are almost inaudible even when the room is whisper quiet, and totally inaudible if one is cooking with the fan or not standing exactly in front of it. The microwave has the ability to adjust the sound to "low-medium-high". With the new board, in the low or medium setting, the sound is inaudible and barely audible on the high setting.

I bought all the KitchenAid appliances for my new house including this countertop microwave in May 2019. We seldom used this microwave as this is our main kitchen space and we have another microwave which we have in our spice kitchen which we use all the time. After 1 year period few keypads started having trouble and few months back all the keypads. I called customer care and they are like "Your 1 year period warranty is over so we can not do anything. You buy a new unit for yourself". Everyone reading this post believe me we hardly used this microwave but it still didn't last over a year. KitchenAid had a reputation once which they have not anymore. Please do not buy this unit and check the reviews out before you buy any other KitchenAid appliances. Thank you.

In 2017 we bought high end KitcehenAid stainless steel appliances (refigerator and combination microwave / wall oven) for our vacation home. In late 2019 we built a new primary residence and purchased another set of these same appliances for it as well. In early 2022 the icemaker stopped working in the first refrigerator. The repairman knew what the problem was immediately as he's seen plenty of it with this model. Due to poor design, the electrical wires to the icemaker sever from the normal opening and closing of the freezer door. Although an obvious design flaw, they want $700 to replace the freezer door with essentially the same poorly designed electrical harness attached.

I bought this built-in microwave many years ago when we built our house. This morning, the microwave ran at full power whenever I opened the door. Thank God that no one tried to reach in. Their hand would have got destroyed by the microwaves. These designs must be fail-safe, i.e. when they fail, they must still stay safe. This product does not. Beware!! Trying to reach customer service is not easy. I have scheduled a service appointment for Wednesday. Let's see if they will replace the unit free of cost to me and issue a public recall.

The first one I purchased lasted about 4 years before the start button would only work occasionally. I had to replace it with the same model because it sits in a cabinet with a trim kit. The second one had the same problem with the start button failing right at 3 years. Called KitchenAid customer service and they told me they wouldn't even pro-rate a replacement purchase. They do not care about their customers. I would never buy another product from Kitchenaid in the future.

KitchenAid has always delivered nothing short of an amazing product without lasting durability and many fun fashionable colors to choose from for any decor. They are my go "to Brand" and leave me skeptical when looking at others.

I put a small potato in microwave and set the automatic feature. Within a few minutes the smoke detector in the dining room went off and I noticed that the microwave was on fire. About 3/4 of the potato was completely burned to a black crisp while about 1/4 of the same potato was burned but no black. The fire was so hot that the microwave plate was burned. This was my second experience with a fire in a Kitchenaid microwave. The first time was during the warranty period 2 years ago. The company was supposed to have fixed the problem.

My Microwave oven cost me more than 5000.00. After one year problem after problem. Never fixed. The service Provider Field Appliance is the only company they deal with which is another bad things. I called them to replace my entire unit, they refused it and they gave me coupon 40% off of their Website. Since the problem start I spend over 1500. 00 dollars to diagnose cost. This is really bad manufactured product. It's not worth for the money we pay. I prefer any other brand appliances to my house.

I purchased a Kitchenaid microwave model KMCC5015GSS for nearly $700.00 just over two years ago. It now needs a magnetron but according to my own research and the repair technician, this part is not available. Further, trying to contact Kitchenaid about this problem is an absolute torture. I have on three occasions spent over 30 minutes on hold. I still have hope that someone will eventually be able to help me with this repair but my experience so far is extremely bad or non-existent. Does Kitchenaid expect me to throw this microwave out? If so, I will never be purchasing another Whirlpool or Kitchenaid product again.

After numerous calls with customer service reps I was finally able to talk to one that understood my position and she committed to replacing the microwave with a new one.

Our new oven's timer dings twice and that is it. I have tried to fix it cause it used to be a continuous dinging until you turned it off. Frustrated! Has anyone had this problem. It worked fine at the beginning.

I purchased a full suite of KitchenAid higher end appliances for a kitchen remodel 04/2020. Since we received the appliances in 06/2020 the microwave has failed to heat. Called Whirlpool/KitchenAid, who sent out a local repair service. The repair guy says the microwave is a total loss. Whirlpool/kitchen aid says it's repairable; however, all of the parts are on backorder. After waiting for 2 months I have called to request replacement of a 6 month old $1200 microwave, and told by Megan a supervisor at Whirlpool that the warranty does not cover replacement since it can be fixed. However, they do not currently have the parts to make the repair, and no timetable for the repair. I will never purchase another Whirlpool product including all brands they manufacture. Whirlpool, KitchenAid, Amana, and Maytag, buyer beware of these products. The manufacturer does not stand behind their products.