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Kohler

Kohler • High-Pressure Toilets • Shower Doors • Lawn Mowers

There seems to be a big problem with the Kohler high-pressure toilets. Best case, they don't work very well. Worst case, they explode and flood the house. In neither case is Kohler very interested in helping to solve the problem. Other complaints about Kohler products include their shower doors and lawn mowers.

Custom of San Antonio, TX January 31, 2009

Custom of San Antonio TX (01/31/09)
I purchased akohler steam unit for a customer and it was defective. I went back to the supply house where it was purchased and they could get no where with kohler. I called and spent 45 mins getting the run a round from rude kohler reps. I called the next day spent another 40 mins on the phone with more rude reps. and was finally told after much arguing that they would send a new unit out. That took over 60 days to receive the new unit.

I replaced the old unit and the new unit ran 20 mins and crapped out. I have called and asked kohler to send out a tech and they basically saidf to bad so sad, again very rude. The bottom line is my customer is very mad and is holding 17,000. dollars, the balance of the job until this is resolved. I need resolution so that I can get my money.

Andrew of Hasbrouck Heights, NJ December 31, 2008

Andrew of Hasbrouck Heights NJ (12/31/08)
On 12-29-08 & 12-30-08 I phoned Kohler countless numbers of times & finally reached customer service. It involved a defective Kohler K-10578-4 bathroom faucet. The item proved defective & I wished a replacement. Kohler's customer service is POOR. INCONSIDERATE, DISAGREEABLE, ARGUMENTATIVE, and AGGRAVATING! They will remain OBSTINATE in their REFUSAL to REPLACE a defective product. I worked with them diligently & tried to get them to see my point of view but the female reps were set in their ways & would not budge!

They said I would have to send them a photograph of the Kohler product & a receipt of purchase & even then I was not guaranteed of a replacement.

The Kohler K-10578-4 faucet exploded and shot water all over my bathroom, ruining the floor, walls, and other areas of the room. Apparently, something was defective within the faucet but Kohler would not agree to replace it. I strongly recommend to anyone considering the purchase of ANY Kohler product to NOT buy from them. You will be sorry. They are cheap & dishonest only out to rape the customer of his money & not make good on a guarantee. Their products will ruin anyone's house because of the high risk of malfunctioning.

Mort of Chatsworth, CA December 16, 2008

Mort of Chatsworth CA (12/16/08)
Ever since we had two of the Kohler 81100 installed we had nothing but problem. with Kohler not being helpful and referring to need for minor adjustments and which we did so many times until we give up. about three years ago one day when I came home notice that water was running from under the entrance door and into the street. Cautiously opened the door and stepped into a pool water. it didn't take me long to witness the water showering down from the ceilings every where and was flooding the entire house from top to bottom.

I quickly ran out,turned off the main and returned to find the source of that gigantic mess. later discovered that One of the Kohlers upstairs had exploded with one of the glued end caps of the pressurized tank blown off completely. It took me 3 months to fix everything and thanks to our insurance policy that covered the most.

Now it has been for sometimes that the 2nd 81100 toilet has been acting up and once caused an embracing incident for us and our guest. I am planning to replace this unit and stay away from Kohler and every new techie idea boils in some toilet engineers' heads. reading so many complains for the exact problem with this model, I felt responsible to voice my complain just to underline others. I hope someone from kohler post an apology on their website and be upfront with their mistakes, replace it for free once and for all.

the economic damage was enormously high.

Anthony of Oak Park, IL December 9, 2008

Anthony of Oak Park IL (12/09/08)
Bought a very large amount of Kohler products from a local supply company and had them installed in my new house.

I bought 4 Kohler toilets at this time- model K3324. They were installed in the home as it was being built and I moved in a month ago.

Upon moving in, I discovered that all 4 toilets had very weak flushing. I had a small party the week after moving in and the toilets clogged 4 times.

I contacted the plumbers and the supplier and they all took a look and said it was not installed incorrectly and that it was just the Kohler design.

I asked the supplier to take the toilets back and they informed me that only with authorization from Kohler could he give me a credit so I could buy different toilets. He told me to contact Kohler to get a letter authorizing the return.

I called Kohler support and at first thought they were going to help. I was told a letter was being sent and that I could use it to return the toilets.

Unfortunately, when I received the letter and it approved me to replace the 4 toilets with 4 exact models. It didn't authorize a credit as promised over the phone. I called Kohler and they told me that a replacement was the best they could do for me.

At that point I decided to contact the supplier and they said their hands were tied. Pretty much I was stuck with the toilets or I could buy 4 different toilets on my own dime. I am now writing and calling various upper managers at Kohler to try to resolve this issue. I have told my supplier that they need to have some sort of return policy and they are not allowing me the return due to Kohler rules.

From my research online, I am finding that not only the Kathryn Comfort Height elongated one-piece toilet - K-3324 are poor in flushing , but almost all consumer opinion points to the Kohler Ingenium flushing system as being mediocre at best. Most people are describing the same situation as me in that they need to flush multiple times and the toilets are clogging a lot.

This model needs to investigated and Kohler needs to be held accountable for this horribly designed product. It seems to me that their policy is to sell as much as they can and never take anything back. I mean - who really woudl ever return a toilet anyways once it is installed. I am betting most people just try to live with the poor design or just use a different bathroom.

The public needs to be aware of Kohler's horrible customer service and awful return policies. If Kohler were to offer me a full refund I might repeal my lifetime ban of their products.

This will be a lesson I tell everyone and be sure that Kohler will be getting a lot of bad word of mouth after my experience. They may have gotten my purchase this time, but they will be losing a large number of purchases in the future due to their poor design and awful approach to customer satisfaction.

I spent 603.90 per toilet for 4 toilets. Total loss 2415.60 + 9% tax.

Terry of Cold Springs, CA December 1, 2008

Terry of Cold Springs CA (12/01/08)
I built a custom show home in 1992 5600 square feet all Korler products. The salesman assured me Kohler has a life time warrenty and is the best you could buy. Now that the products are failing, your screwed no one will cover any thing. I have had 2 Rialto toilets that have been broken for 6 monthes now. No parts interchange. The Kohler people say their vender went out of bussiness, but they should have parts next January, or Febuary. Shower heads are failing, the plastic internal pieces are getting brittle and breaking. I also have the missfortune to own Kohlers solid Teak bath tub and wash basen. Both are delaminating. SAVE YOUR MONEY Dont Buy This Crap!!!!!

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