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Kohler

Kohler • High-Pressure Toilets • Shower Doors • Lawn Mowers

There seems to be a big problem with the Kohler high-pressure toilets. Best case, they don't work very well. Worst case, they explode and flood the house. In neither case is Kohler very interested in helping to solve the problem. Other complaints about Kohler products include their shower doors and lawn mowers.

Gerald of Middleton, MA July 5, 2007

Gerald of Middleton MA (07/05/07)
Not knowing my water bill has been 2-3x my neighbors I systematicaly checked my water hogs and found it to be my Kohler toilet with that infamous power booster 81100. I bought this in 1992 and God knows how much water it has leaked. I estimate 30.00 a month min. My wife and I are both seniors with normal useage but my water bill says I use 320 gal. per day which overloaded my septic system and caused overflow failure.

Called Kohler not knowing there was a problem but to find a solution when they told me they discontinued that model in 1966 and gave me an option to buy a new toilet of 850 value for 150. At which time I agreed to the buy without signing any documents.

Erik of Arlington, VA January 22, 2007

Erik Koons of Arlington VA (01/22/07)
I bought a new Kohler kitchen faucet (K-10433) and it dripped from the second I installed it. The customer service rep said it was indeed an issue with the unit, not an installation issue. I said great, please send me a new one and Ill send this one back. They refused, saying they are onlu wiling to send a new valve. I said I am not a plumber and would have to hire one to put a new valve in. I bought a new unit because i didnt want a defective product. They said they could only send a valve. I responded that this would essentially double the cost of the faucet if I have to hire a plumber. They still refused to replace the product with a new one.

The economic damages will be the cost of hiring a plumber to fix a brand new product. Alternatively, the cost will be me uninstalling the product, driving it back to Home Depot, buying a replacement one at the same price or greater and then reinstalling that one. Thats assuming Home Depot takes the product back, which, at this point I don't know.

Charles of Harbert, MI November 3, 2006

Charles Hoffmann of Harbert MI (11/03/06)
I bought the Kohler bathroom fixtures 4 center set faucets (three sets) and one is wshowing signs of chrome discoloration. They claim the cleaner I used is the cause. All these bathroom cleaners are considered safe for chrome except obviously Kohler. I have used Kohler for over 50 years and never had a finish problem. I was told to use vinegar and water. I asked why that wasn't on the warranty.

Chrome discoloration after just one year and purchsed direct from the company! Kohler said I was stuck with this product.

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