Complain about a product or service

Kubota

armin of anaheim, CA September 2, 2009

i purchesed a traktor last year. i have been making payments. i was checking my credit report. it stated that i ow 5000. that didint sound right so i asked for my payment history and my payoff amount but they wont give me that info. so i stopet paying fot two month.

with out sending me any paper work i get a call from a tow company teling me wher is the tractor. we want to pick it up. i think its almost paid for. they want to take it and resale it. thats why they they wont give me my payment history and pay off amount

Ruby of Covington, GA August 13, 2009

I operate a cattle farm. I needed a mower capable of getting into fenced areas as well as open grasslands and quickly cutting. The F3680 I purchased is a 36 horsepower diesel, four wheel drive as needed. It is equipped with a 6-foot cutting deck. From my first use of the mower the clippings would come from under the front of the deck - more than out the side discharge. I would end up covered in clippings. Even with safety goggles, my eyes would be affected and I would end up with eye infections from the debris.

I contacted Lashley Tractor and they checked the mower for any visible problems. I believe they came twice. However, no problems could be found. Nothing was done to correct the problem. I am satisfied with the operation other than this problem. The week of August 3, 2009, I again called Lashley Tractor to speak with someone different who might have an interest or knowledge that could benefit me. I spoke with someone named "Tim". He was quite helpful and indicated he was unaware of any problems or complaints with this type mower. After listening to me, he indicated he would contact someone with Kubota and see what he could find out.

The next day he called me back and indicated he was ashamed to call me back. He was very disappointed with the news he had received. He discovered there were complaints like mine filed by several customers. Kubota's response to the problem, i.e., design flaw, was to tell the customers who had purchased the mowers to go back a piece of baling belting, cut it to the appropriate size, and bold it all around the bottom of the mowing deck. No offer of "recall" service. I am a 61 year old woman who cannot begin to do such work - I should not have to try. Also, if Kubota would think, by drilling all around the deck to use bolts will weaken the deck structure so that the bottom of the deck will prone to bending.

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