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Michael of Blue Bell PA (07/14/08)
We had a Lennox outdoor air conditioner installed November 2006. Just to many problems to remember but, The first winter we went through with this unit we had no heating, the outdoor TX or TXV valve needed to be replaced so we ran on EMERGENCY heat for 6 weeks! In the spring there was no cooling, C&C came out and checked it and added coolant which lasted for one week. No air conditioner shortly after, We called up C&C again they said run the air conditioner for 24 hours. Still no cooling 2 weeks later, on my next day off they again came out and diagnosed the TX valve and also the coil was frozen, we are currently dealing with this problem and still waiting for parts.
Loss of work time, can't enjoy senior family members company due to house being to hot. Lose of consortium!,High energy costs, to be continued....
Kathy of Hampstead NC (07/09/08)
Our 16 month old Lennox heat pump CBX32M-036 needed TXV Valve. Was told by repair people that they had numerous problems with that part (was back ordered and they had trouble keeping it in stock). Although part was covered under warranty, the labor and freon were not and it cost $250 to get it repaired. If this is a faulty part, shouldn't the entire bill be covered? Do you have any suggestions how I can find out what the failure rate is and who I should follow up with? Thanks for any help you can supply.
Chris of Muncy PA (06/12/08)
Lennox Model # HPXB15-036-230-03 installed July 22, 2005. Had refrigerant leak on distributer tube behind the flow drier in outdoor heat pump unit. This tube was obviously place there during manufacturing. Of course I was told that the warranty wouldn't cover this problem. I feel this problem is due to a manufacturers defect and Lennox should stand behind it. Spoke with the consumer affairs department today and they said just pay the service bill and that they weren't responsible. I would never install another Lennox system or recommend that company to anyone.
This unit has been properly maintained twice a year since installed. In fact the last maintenance was just 3 weeks ago and the tech didn't pick up on the problem. I spoke with Lycoming Heating Co. today about such a large repair bill and they said there was nothing that could be cone. ( Your responsible, your just going to have to pay it ) The repair totaled $686.25 I feel Lennox should be responble for something on such a new unit needing costly repairs.
Mrs. of Hartsville SC (06/05/08)
I had a DuCane Heat Pump Installed in 2/2002, and have had several problems ever since it was installed. 2002 - serviced 3 times. 2003 - serviced 4 times. 2004 - serviced 2 times. 2005 - serviced 2 times (2 a-coils and a distributor). 2006 & 2007 serviced several times. 2008 - serviced 4 times this year (most recently 2 times in the past week)
Allied Air has been aware of the problems since day one, and I have even gone so far as to have my techician on the phone with Jody Smith (Allied Air Tech) most of yesterday afternoon. Heat Pump: Ducane 4 ton Package Unit Model# SH12A48 I have several bills Allied Air stated they would honor, and now stated that they are refusing any further assistance.
Since I have contacted the company well within the Warranty period, they should honor their word. But, so far they have not and they have only requested my technician come out yet again, a fact of which it again cost me more money, and Allied Air is still putting me off and ignoring my requests. As of 6pm last night, listed on a form faxed to Allied Air, my service technician stated on the form Unit is continuously blowing transformers & is currently NON-OPERATIONAL at this time.
This week has been my vacation week and it has been the most miserable time I have ever spent. Today the temperature outside is 99 and still I have no air. What I would like Allied Air is to be true to their word, reimburse me the money I spent attempting to repair my unit because right now I feel I just flushed that money. I would like to come to a mutual agreement with Allied Air, one that would be agreeable to both of us, but for some reason I do not see that happening. I need someone else to step in and attempt to help me.
Fran of Lititz PA (12/12/07)
Had Lennox XP 15 heat pump installed Jan 2007 and 11 months later the nightmare continues with many many service calls mounting up to 55 hours of labor and no AC and now no heat. Enough is enough!
Electric bills have doubled and no one feels they owe us compensation for this or lost work time as we have sat home with repairmen in our home day after day. We come home very day and wonder if the heat will evan be on and the other night it was 51 degrees in our house with outside temperatures dipping below freezing. The installer has written in response to our complaint that we have responded hysterically to a fairly typical set of circumstances. Please help us.
R of Glenwood MN (12/11/07)
We installed a Lennox Complete Heat (water heater/furnance)unit, Model HM30, in 1998 when we built a new home. While I liked the technical concept, the unit failed soon after installation and continues to have problems with flame failures. Combustion chamber was replaced twice. Just spendt $325 replacing an ignitor. Repairman informs me of other problems that should be fixed to the tune of $445.
Consequencies include financial drain for chronic repairs and the stress associated with dealing with loosing heat during a Minnesota winter. I've been fortunate to avoid freezing pipes and associated damages with use of a gas fireplace, electric space heaters, and my growing competencies in diagnosing the problem and making temporary fixes to restore heat. From correspondence on the internet, my experiences are not unique to other Lennox Complete Heat owners. Sure would like to find out if there has been a class-action suit filed against Lennox and this product.
Joshua of Clayton NC (11/13/07)
we purchased a new home from Centex for 170 thousand dollars. The brand new Lennoz air conditioning unit has NEVER worked right. They have been out here almost 10 times to fix it in the two years we lived here and it failed repeatedly. Im afraid of what next summer will bring. We repeatedly asked Centex to replace the unit but they have totally ignored us. We want them to replace it since it was in a brand new home.
Shelia of Diamond OH (10/01/07)
I am requesting help with the matter of an unreliable Lennox heat pump & cooling system that was installed by Phillips Heating in Newton Falls. I had this system installed on 5/24/05. I started having problems a mere days later on 6/7/05. The unit has proved unreliable since that time. It
has been serviced a minimum of 13 times. Six of those times have been due to needing 410A added. This system - A Coil - Line Set - Outdoor unit has not ran for a full year without service. Many times it has required a call in both the spring and on the all. Last fall the unit was out of service for almost 4 months due to leaks. Just in the past month we have had to call for service due to the system not blowing cool air. Each time the unit is low on coolant it puts
additional wear on the compressor, which is the main component in the outside unit. When I purchased this system I believed that I was buying a high quality unit from a high quality
dealer. The unit that was selected was just 1 step below the top of the line! It is rated at 17 seer! Two and a half years later I feel like I have been scammed and exploited. There is no
reason for the system to have continual problems. I believe the only reasonable solution at this
point is a complete replacement of the whole system at Philips/Lennox cost, a new warranty, $500 for the time and frustration my wife and I have had to spend, and a formal apology from both.
Janele of Naples FL (08/06/07)
Purchased an HVAC system from an authorized Lennox dealer in July 2003. In July 2004, August 2005, July 2006 and August 2007 had to have the run capacitor replaced with part being covered but not diagnostic or repair services covered. Spoke to authorized Lennox dealer who installed HVAC system as well as Lennox consumer affairs; and will not stand behind product! Apparently this is a manufacturers defect when said part has needed to be replaced x 4 in the last 4 years since purchased.
Have had to pay in excess of $500 for service repair bills that include diagnostic and repair costs on a product that cost $1800.00 and is used only 6 mos. out of a year and is only four years old!
Harold of Brownsville TX (07/13/07)
Residential air conditioner model HS21-048-1P broke down. Technician made temporary repair but states the protective module needed to be replaced. I was then later informed by technician that he ordered part from Lennox and was told the part is no longer being manufactured. It is also impossible to substitute another part in its place. I contacted Lennox consumer affairs and they confirmed this but couldn't say what was being done to correct the problem. My unit is working for now but shuts down whenever there's any amount of precipitation outside. I'm afraid if the part fails completely my only option would be to purchase a new $3,000 dollar unit when all I need is a 300 dollar part.
Possible loss of thousands of dollars if the part decribed above fails completely.
Jennifer of Matthews NC (04/12/07)
My Lennox Air conditioning unit is 6 years old. I have had problems for the past 2 years. Two companies have told me i need to replace the E coil in the unit which is made by Aspen Manufacturing. They warranty the product for 5 years but in reality the product should be good for at least 15. (I am told this by both companies that came out to look at the unit). The ironic problem is that 6 other residents on my street that all have the same unit have the same problem. We are all in need of a new $1300.00 e coil which happened to need replacing right after the 5 year warranty. This is not right especially since the product should be good for 15 years. I have called Lennox and Aspen and both say the warranty is expired and there is nothing i can do. I disagree especially because there are 6 other units with the same problem at the same time.
I am confident that Lennox put a faulty coil in their air conditioning units knowing they would only last until 5 years and that many more residents in my area will have to replace this expensive coil right after the 5 year warranty is up.
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