Complain about a product or service

Lennox

Bruce of Coolidge, AZ August 15, 2009

I moved into a new home 5/2/2006...within the first year, the AC failed, and was serviced by the sub-contractor (not Lennox, the product maker), and was left in running condition, but sounding like rocks-in-a-blender every time it started. 2 weeks ago, the unit began acting up again, popping the circuit breaker every few minutes. I contacted both the sub-contractor and Lennox, this time. Each expected me to pay for a service call, just to come look at it. I felt that I should not have to pay for service on an obviously defective product. The sub-contractor (Red Rock Mechanical) was kind enough to come out and check it and Not charge me. He checked everything again, could find no reason for the problem, and suggested that I replace the breaker. I did that, and it seemed to run...until today. The breaker popped again, I turned it back on, and the AC unit Exploded!!!

All the coolant leaked out, and now I am without AC...in Arizona...in Summer! I called Lennox and Red Rock...again...Lennox told me to contact YOU! Apparently, they hold NO responsibility for THEIR product, and feel that I must file a complaint just to get satisfaction?! I don't understand this illogic, but here I am.

Red Rock at least called me back a few minutes ago, and is going to try to contact a Lennox Rep. (This was suggested by Lennox...I don't know why it is Red Rock's problem, when Lennox could just as easily have sent someone!?) Again, more illogic!

As is my luck, it seems obvious to me that I got a Lemon AC unit! Dying within the first year, sounding like rocks-in-a-blender, dying again and popping the circuit breaker...and then EXPLODING!!!!? Not normal! Lennox should be held accountable! Thank you! Bruce

Robert of Burnt Hills, NY July 28, 2009

I have a lenox 624m3-75-a-6. In the past six years I have replaced 2 blower motors. I hAD TO ORDER THE MOTORS on the internet -dealers said they could not get them. Switched dealers. Now in 2009 blower and Control blower bad again cost would be 700. I am not using Lennox ever again, buying another furnace its cheaper. Never again Lennox!

heidi of hopewell, OH April 29, 2009

my furnace seemed to work fine all winter now I have tried to go to AC and nothing is working outside at the heat pump. Called two lennox deslers and now they say its the tx valve and yes the part is covered but not labor which is expersive. The furnact is only 2 years ole pu t into our new home. I now read how terrible the system is and now we are stuck wainting on the part. Lemon why install a system and not tell people they cost you money when they are supposed to be energy effecient and all. My system is down and I think wen all should have credit form lenox for the bad valves everyine seems to have trouble.

John of Stillwater, MN April 24, 2009

After yet another failure in March, the District Manager of Lennox arranged for a service company to come and fix our system at their expense..On inspection(March 18),they advised us that they could get it going, but that it would fail again as the Tank was cracked. April 24, the tank ruptured, flooding the Furnace Room, scalding my wifes feet as she ran in to turn the system off, and damaging items stored in the Furnace Room. I contacted our HVAC company to ensure that the correct steps had been taken to isolate the water supply. The System is still under warranty, however NO spares(Which are supposedly warranteed) still exist for this system. Lennox has offered to supply us with a Polaris System (Which from comments on various Consumer sites has it's own issues)to which on the advise of our HVAC tech was never designed to couple to our system, will need thousands of dollars of "After Market" equipment for it to function, plus considerable Re-plumbing..all at our expense. Is there no longer any Moral, and Ethical responsibility left with this company, because the omgoing impression I get is that once the system is installed "We accept NO RESPONSIBILTY for the poor design.

Steve of Burlington, KS February 22, 2009

We are trying to find out any information that is out there about the Lennox Complete Heat unit. We installed one in our new home approx. 9 years ago and have had ongoing problems since. We are into the third or fourth major money repair and the unit is still not fixed and they tell us it will be at least another 1200+ to get it fixed. That will be over 2500 for this repair alone.

Our dealer that we purchased unit from has offered no information on recalls, etc. but they happily accept our checks after every repair! We are not willing to put an additional 1200+ into unit because it strikes us as throwing good money away. Right now our unit sounds like a sick moose is living in our basement and we constantly wait for the big boom that surely must be coming :o)

We live in Kansas and would like to have any information that may help us resolve this ongoing money drain. The biggest problem is that we not only lose heat when the unit goes down but we also lose hot water. Any help at all will be very much appreciated.

Al of Sechelt, Bc, BC February 20, 2009

After surviving with a Lennox lemon , a Complete heat HM 30 for over ten years, (actually a second unit), it finally gave up. Another leaky tank and a bad control relay. As for keeping the neighborhood awake with the aggressive starts and continal stress whether we would be blownn up in the middle of night, we have some relief to look forward to. A hort call to our serviceman, made us aware of the recall. It took five minutes to know a new Polaris unit is enroute. But we have to pay some shipping and hookup. My beef is why Lennox did not contact us to advise of the recall. How many homeowner out there need to be informed? Just possibly somehitn coud be done to work this through a little better. That's the end of Lennox for us.

Stress from a so called furnace that would work so well. A number of repair bills which a would have to tally. And to mention the troublshooting just done.

Mike of Hatboro, PA February 10, 2009

In May, 2007, installed Lennox HP-15 AC/Heat Pump, Oil Furnace #023, and PurAir air purification system at above residence for a total price of 10,400. Since that time, we had at least 20 service calls for malfunctioning unit. All the repairs were covered under 24 month warranty which expires May, 2007. Anyhow, my concern is when this unit comes off warranty, I will have to pay for all repairs. Is there a Lemon Law for inferior products that will protect the consumer after warranty?

Missed time at work, hot and cold days and nights waiting for service. About three weeks ago, our furnace blew soot throughout the house which cost us 1,500 for cleanup. [Dealer] acknowledged this was a furnace malfunction, but did not offer monetary consideration. If I put claim on homeowners, I will have to pay surcharge and 500 deductible.

John of Stillwater, MN January 22, 2009

Ongoing Problems with Complete Heat System, No Customer Support from Lennox.

Blame has been placed on a Poor Installation, which reading from the many complaints surrounding these systems from other consumers seems to be one of the standard responses. When challenged on the subject of Installers Lennox Accreditation, I was informed that Lennox accept NO responsibility for installers workmanship.

Our particular system has been worked on by various tradesmen, who are of the opinion that the Complete Heat system is a Lemon. I would like to contact other owners of this system who have experienced problems.The system is still under Lennox warranty

Over 4000 has been spent on the system in the last 4 years (2000 in the last year alone). The last major breakdown on Dec 11 2008 left us with no heat or hot water in -15F temperatures. My wife suffers fron arthritus and was in considerable pain for the duration of the repair (which cost yet another 572

Nicole of Souderton, PA January 10, 2009

My husband and I purchased a Lennox Elite heat pump in March of 2007. Since the date of the install we have had nothing but problems with our unit. The TX valve has broken on our unit 7 times. The company that did our install was C & C in Souderton, PA. C & C has been out each and everytime to repair our unit and have not charged us for parts or labor on our LEMON unit.

Lennox consider this your warning, you have 7 days to replace our outdoor unit before I contact channel 3, 6, 10, and 29 news channels along with contacting small claims court. I urge everyone else that has been dealing with a LEMON unit to do so also. We will get them to fix our faulty equiptment one way or another. If you are looking to have a Lennox unit installed in your home RUN!!!

I strongly urge you dealing with another company that stands by their equiptment.

My husband and I purchased a Lennox Elite heat pump in March of 2007. Since the date of the install we have had nothing but problems with our unit. The TX valve has broken 7 times causing us to run our unit on emergency heat for 4-6 weeks at a time do to the part ALWAYS on back order. Our electric bill has doubled and tripled during these very long and cold weeks. I have spent thousands of additioanl dollars in electric expenses and I want to be compensated. I can not afford to continue paying these high electric bills each month. Why haven't they recalled these units yet?

Sally of Omaha, NE October 7, 2008

Installed a Lennox Complete Heat (Furnace and water heater combined) in 2000. Since then have spent 2600 in repairs. Inducer motor going out again. Could not get District Rep to return my call. Now trying to deal with Lennox consumer affairs. Motor is howling, and furnace will probably go out again soon.

I spent over 5000 on this unit, and an addition 2600 in repairs so far. Furnace has to be replaced before winter.

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