Complain about a product or service

Lennox

Steve of Burlington, KS February 22, 2009

Steve of Burlington KS (02/22/09)
We are trying to find out any information that is out there about the Lennox Complete Heat unit. We installed one in our new home approx. 9 years ago and have had ongoing problems since. We are into the third or fourth major money repair and the unit is still not fixed and they tell us it will be at least another 1200+ to get it fixed. That will be over 2500 for this repair alone.

Our dealer that we purchased unit from has offered no information on recalls, etc. but they happily accept our checks after every repair! We are not willing to put an additional 1200+ into unit because it strikes us as throwing good money away. Right now our unit sounds like a sick moose is living in our basement and we constantly wait for the big boom that surely must be coming :o)

We live in Kansas and would like to have any information that may help us resolve this ongoing money drain. The biggest problem is that we not only lose heat when the unit goes down but we also lose hot water. Any help at all will be very much appreciated.

Al of Sechelt, Bc, BC February 20, 2009

Al of Sechelt, Bc BC (02/20/09)
After surviving with a Lennox lemon , a Complete heat HM 30 for over ten years, (actually a second unit), it finally gave up. Another leaky tank and a bad control relay. As for keeping the neighborhood awake with the aggressive starts and continal stress whether we would be blownn up in the middle of night, we have some relief to look forward to. A hort call to our serviceman, made us aware of the recall. It took five minutes to know a new Polaris unit is enroute. But we have to pay some shipping and hookup. My beef is why Lennox did not contact us to advise of the recall. How many homeowner out there need to be informed? Just possibly somehitn coud be done to work this through a little better. That's the end of Lennox for us.

Stress from a so called furnace that would work so well. A number of repair bills which a would have to tally. And to mention the troublshooting just done.

Mike of Hatboro, PA February 10, 2009

Mike of Hatboro PA (02/10/09)
In May, 2007, installed Lennox HP-15 AC/Heat Pump, Oil Furnace #023, and PurAir air purification system at above residence for a total price of 10,400. Since that time, we had at least 20 service calls for malfunctioning unit. All the repairs were covered under 24 month warranty which expires May, 2007. Anyhow, my concern is when this unit comes off warranty, I will have to pay for all repairs. Is there a Lemon Law for inferior products that will protect the consumer after warranty?

Missed time at work, hot and cold days and nights waiting for service. About three weeks ago, our furnace blew soot throughout the house which cost us 1,500 for cleanup. [Dealer] acknowledged this was a furnace malfunction, but did not offer monetary consideration. If I put claim on homeowners, I will have to pay surcharge and 500 deductible.

John of Stillwater, MN January 22, 2009

John of Stillwater MN (01/22/09)
Ongoing Problems with Complete Heat System, No Customer Support from Lennox.

Blame has been placed on a Poor Installation, which reading from the many complaints surrounding these systems from other consumers seems to be one of the standard responses. When challenged on the subject of Installers Lennox Accreditation, I was informed that Lennox accept NO responsibility for installers workmanship.

Our particular system has been worked on by various tradesmen, who are of the opinion that the Complete Heat system is a Lemon. I would like to contact other owners of this system who have experienced problems.The system is still under Lennox warranty

Over 4000 has been spent on the system in the last 4 years (2000 in the last year alone). The last major breakdown on Dec 11 2008 left us with no heat or hot water in -15F temperatures. My wife suffers fron arthritus and was in considerable pain for the duration of the repair (which cost yet another 572

Nicole of Souderton, PA January 10, 2009

Nicole of Souderton PA (01/10/09)
My husband and I purchased a Lennox Elite heat pump in March of 2007. Since the date of the install we have had nothing but problems with our unit. The TX valve has broken on our unit 7 times. The company that did our install was C & C in Souderton, PA. C & C has been out each and everytime to repair our unit and have not charged us for parts or labor on our LEMON unit.

Lennox consider this your warning, you have 7 days to replace our outdoor unit before I contact channel 3, 6, 10, and 29 news channels along with contacting small claims court. I urge everyone else that has been dealing with a LEMON unit to do so also. We will get them to fix our faulty equiptment one way or another. If you are looking to have a Lennox unit installed in your home RUN!!!

I strongly urge you dealing with another company that stands by their equiptment.

My husband and I purchased a Lennox Elite heat pump in March of 2007. Since the date of the install we have had nothing but problems with our unit. The TX valve has broken 7 times causing us to run our unit on emergency heat for 4-6 weeks at a time do to the part ALWAYS on back order. Our electric bill has doubled and tripled during these very long and cold weeks. I have spent thousands of additioanl dollars in electric expenses and I want to be compensated. I can not afford to continue paying these high electric bills each month. Why haven't they recalled these units yet?

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