Complain about a product or service

LG Microwaves

LG • Appliances • Microwaves • Ranges • Refrigerators • Washing Machine • Dryers • Cell Phones • Home Electronics

Mary of Church St, NC October 17, 2009

October 17, 2009. MY LG counter top microwave is 14 months old (2 months over warranty.) It was a very gently used appliance. This morning while heating water for a cup of coffee I heard a loud POP and then saw smoke pouring from the rear of the microwave. Scared me to death. I immediately unplugged the microwave then called LG customer service. The person said there was nothing he could do. I said the microwave is dangerous and could have started a house fire. He said, once again, there is nothing he could do. He sounded completely unconcerned. Next I called Best Buy (not at all a "Best Buy"). Got the same response..basically "Oh well, you got ripped. Too bad for you." As an aside, the microwave I bought before the LG lasted for 15 years. No more LG for me.

Shayla of Junction City, KS September 22, 2009

I purchased all new LG appliances in July of 2007. Within 6 months the control panel went out in the over the stove microwave. I called LG and they gave me a number to an approved technician. So I called Jim's Appliance and he spent about 2 weeks in and out and at times just didn't call. Microwave after 2 weeks still was not repaired. So I called LG again and they gave me two other certified technicians names and numbers. So I called Midwest appliances to resume the work the last technician tried to fix. They came out and within minutes new the problem and ordered the part. The part was in within a couple of days and the appliance worked fine. Now, here it has only been a year later and the same exact piece has gone bad again. It baffles me how you can spend over 400 for a microwave that the main control (if this is broke the microwave does not function at all)has to be replaced once again. I called LG and they could have cared less what I said because I was past my one year. If this had been a different problem I would not have even called. But this is the same motherboard part, the guts to making it work. I don't feel as a consumer a 400 microwave that is only 2 years old be shruged off as not their(LG) problem. After getting off the phone with LG I started to search on the appliances and have found there are TONS of people with the exact same problem within 2 years. Any help or advice I can get on this would be much appreciated.

Ann of Colorado Springs, CO August 27, 2009

I bought a LG counter top microwave from Home Depot in Colorado Springs on July 14 2008 just 13 months after buying it, the unit stopped working and got really hot on the side and bottom of the oven. I could smell electonics burning. I unplugged it and got it out of my house. I called customer service and told them what had happened they gave me the number of a service center. I was told since it was now out of warranty I would have to pay for repairs. Which in all likely hood would cost more than I paid for it. I'm so sick of throw away appliances

Susan of Fairfax, VA July 20, 2009

Microwave (manufactured by LG Electronics) purchased from Sears malfunctioned a little over 1 year from date of purchase. I opened the microwave and the light and fan came on. Initially I didn't realize that the microwave had started heating up my hand. I felt my hand get tingly and pulled it out after about 5 seconds. I was a bit startled.

I made sure everyone got out of the kitchen after that and I stood away from the microwave and opened and shut the microwave quickly to make sure I wasn't imagining things. When I did this, the microwave again turned on(both the fan and light). At this point, I unplugged the microwave and, after calming down a bit, I called Sears to complain. I also went to see my General Practitioner to examine my hand because my hand had gotten very swollen and I was having difficulty using my hand to open baby food jars.

Kim of Glendora, CA June 29, 2009

I would not purchase a LG microwave, we purchased one in January 2009 from best buy, now it is June 2009 and it completly stopped working, we use it a few times a week if that.. I called best buy and they will fix it but will have to wait 2 weeks before I get it back, hopefully it will work this time, but what an inconvience!

Chandana of Nugegoda, Sri Lanka June 16, 2009

I bought a LG Microwave Oven from a sri lanka. I used this m/oven regularly but very carefully. Before one year this m/oven started corroding. Samt thing happened to my refrigerator. I informed your dealer in Sri Lanka and one officer promised me to take some action on this. His name is B. Dhrmawardana. He is one of the Manager Abans Electrical Ltd. I informed this 3 years before still no action that's why I have to decided to inform you. Place tell them to take this and repair or do some thing for me. I hope you will take some action and inform me. I use lot of LG product. MODEL NO: MS 194 AS SERIYAL NO : 402KM00062 59ABN-40200062-2SE346

kevin of destrehan, LA June 12, 2009

I purchased a complete L.G.stainless kitchen set microwave, stove, refigerator,and dishwasher and the microwave has gone out in 13 month. I thought that maybe I purched a bad microwave but I was wrong. My stove now is not responding to the touch commands on the key pad,we have to wait till it resets to cook our dinner.

To top it all off you lied to me on the entergy savings of our refrigerator when I purchased this set so they came out to fix the problem but they would not look at my microwave. I spent a lot of money on these products and feel that I to put it blunt I was "screwed" over by L.G. which is suposed to stand for "Lifes Good" well life is not good when you spend 5000.00 on appliances that break after one year.I didn't know that L.G. appliances are disposables for the wealthy. You should put a warning lable on the appliances that states not for long term use. I am very disappoited in your product and you now want me to pay more money to get these year and half old appliances to work like L.G. promises.

Caterina of Celebration, FL April 29, 2009

On 5/26/06 I replaced a perfectly good 6 yr. old GE OTR top of the line microwave due to an upgrade to Stainless appliances with a stainless GE Magnetron OTR Microwave. It stopped heating after 6 weeks. After numerious frustrating and unsuccessful complaint calls to Home Depot (HD)and LG CS requesting for the unit to be replaced, I agreed to have the unit serviced and repeated repair appointments, for none of which a repairment appeared, I finally paid a handyman to have the unit uninstalled and returned it to HD where it was finally, after much arguing replaced. (HD's policy is 3 months within purchase - my return was on 9/11/06, after 4 months, but I had proof reporting the defect unit to HD). My LG microwave is replaced after a lenghty wait for service and handling at the HD store. However, I had to pay 10.00 more for whatever reason.

I had to pay again 35.-- for a handyman to install the 3rd unit. At each occasion I had to help with the installment, although, I'm officially handicapped and have major carpal tunnel syndrom in right and left wrists, Rheutoid Arthritis in my fingers and Fybromialgia. The unit is heavy and impossible to install by one person.

After succcessful installation of the replacement unit we partially removed the blue protective film and found the Stainless face scratched in various places, as well as some small barely visible dents. We did Not remove the rest of the film but dismanteled the unit and repacked it immediately.

On 09/14/06, the same routine I returned the broken microwave once again and HD issued a replacement. Again, I spent approx. 90 minutes in line waiting till an storage employee was available to lift the huge box via tractor from a 3rd or 4th level storage palet. At home, I had to hire a handyman once again to install the 3rd unit

On 4/06/08 this unit stopped heating as well, just like the first unit that stopped heating after 6 weeks. This unit broke down after approx. 18 month with the same defect - it made sudden noise, stopped heating and began to smell. The battle with LG began again. Lester from Fair Price of Orlando, FL ordered a new Magnetron and attempted to install it on 4/17/08. When he opened the unit the saw that the entire electronic board was charred, including plug, cables and 2 plastic bands. Electronic board, complete wiring and magnetron needed to be replaced.

Another phone battle began and countless calls took place until LG finally agreed to issue an extended warrenty. In many instances the phones were disconnected and the phone battle had to begin anew, although, I had each time requested that the LG CS rep call me back in case of loss of phone connection. A complete new comp. board, wiring and plastics were finally installed. When the protective plastic was removed after completion of installation, we noticed that again, there was a small cut like dent in the stainless. Incidentally, the small dents all look alike each and every time and must be stemming from the some specific handling process in the factory.

The nightmare doesn't end here. Today, 04/29/09, the unit broke down again for the same reason. Stopped heating, same noises and burning smell. I reported the issue to LG CS. The run around begins. I call various service firms (alone that is an experience) and am finally able to schedule a service call for 05/01/09 which is only to determine what is wrong. It doesn't take a genius to know what the problem is this time. Considering the burnt smell and sound of popping lamps or wiring, it is clear to me, it is simply "dejavue." However, LG refuses to cover any expenses for diagnosis, parts or repair. Only the magnatron, if that is indeed what is broken.

I'm 59 yrs. old, disabled and currently on SSI income because I have no work. I'm also a single parent with no other family or financial support. We currently have to rely on food stamps and Iam fighting to avoid foreclosure. The last thing I needed is more trouble with LG. I don't even dare thinking of the continuation of this story. LG has been extremely insensitive and difficult to deal with. Thank God I still had all the receipts otherwise I would've been completely out of luck. I'm also currently renting 3 rooms in my house to exchange students with room and board. I desperately need a microwave.

EA of Roscoe, NY April 29, 2009

We bought our LG microwave 18 months ago but we only used it it one year because we go south for the winter. Last fall I could feel that the control panel was not responding to my touch. When we returned this spring it does not respond except for the clock. WOW! This microwave is the most expensive and largest time piece in our home! Never another LG product in our home!!

Ameneh of Huntington, NY April 13, 2009

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