Complain about a product or service

LG Refrigerators

LG • Appliances • Microwaves • Ranges • Refrigerators • Washing Machine • Dryers • Cell Phones • Home Electronics

Ron of Mansfield, GA November 18, 2009

We bought a LG french door refrigerator 3 years ago. Last summer, the evaporator motor started making noise & eventually, the unit failed. We called LG & was told that it had frozen up, leave it unplugged overnight & that would fix the problem. That worked for a week or so & the same problem returned. Also, a chip in the control board went bad, the interior light stayed on, OVERHEATED & melted plastics covers inside the frig.

After several weeks & many phone calls, a repairman was sent. He replaced the defective parts & said that this was a known problem, that he made the same replacements on many, many LG of the same model. The frig worked for less than 2 weeks & now has the same problems. After numerous calls, LG is unwilling to stand behind the unit. This frig has a 7 year warranty on the compressor, condenser, and evaporator.

Sandra of Fort Washington, PA November 17, 2009

Purchased LG french door counter depth stainless steel,water and ice thur door in Oct.2006. Have had crisper door break, ice build-up on condenser which had to be manually removed with hair dryer and now the ice maker is not working. This is by far the worst expensive appliance I have purchased. We had one repairman tell us the kit to fix the ice on condenser problem would be over five-hundred dollars. So my husband used the hair-dryer. There are alot of other people with the same problems with their LG refrigerator. Someone needs to step-up and take responsibility for this lousy high-end frig. I will never purchase another LG anything and Iam none to happy with my washer from LG which is a front loader.I have to clean it more often than I would expect.

Lyn of Nine Mile Falls, WA November 13, 2009

3-door (french door) refrigerator purchased in 2006. Numerous service calls from broken icemaker, to leaking ice maker that flooded our 2nd story kitchen floor and leaked into the laundry room on the first floor, to broken crisper drawers the entire light unit in the refrigerator hanging down because it melted. We kept smelling something burning and could not isolate it. I burned myself twice on the housing of the light unit but didn't figure out that it should not have been hot. Called Sears service center and was told that the light fixture now has a thermostat to prevent overheating and they're replacing the unit. This is a serious fire hazard. I don't know if Sears is doing this or if LG has put this fix in place. Regardless, I contacted LG to advise them of this problem and they took down the information. I insisted they do either a consumer alert or recall before a consumer sufferes catastrophic consequences. These refrigerators are high-end units and LG should stand behind their product. Inform consumers.

Amy of Charleston, SC November 13, 2009

We purchased an LG refrigerator with the bottom freezer drawer and ice and water on the door. We paid almost 1000 extra to have the ice and water on the door. The refrigerator has had problems since we purchased it. The water pressure was terrible and it took forever to fill up a glass of water. We called LG several times to get help and finally ended up calling a plumber and replacing the water line ourselves. The ice maker jams continuously so that ever few days you have to open the ice container and chop up the ice and clean out the shoot. Both hydrater drawers have broken (the plastic pieces where they insert into the tracks break off with almost no pressure). LG did replace one of the drawers when the rollers could not be repaired but the other drawer they just sent replacement parts with no explanation. After we called, they did send out a repair man to fix the drawer. The front piece of the drawer (plastic) also broke off and is beyond repair. I do have to say that for the first year, while the refrigerator was under warranty, LG did fix everything that was broken with the refrigerator. It's just that this was an expensive refrigerator and one would expect that things would not be breaking in the first year. We have continued to have problems but it is no longer under warranty. In hindsight, we wish we had not purchased an item from LG and would be very hesitant to purchase another applicance from them.

Lisette of Pacific Palisades, CA November 9, 2009

I bought my LG LSC27950ST Almost 2 years ago and the rubber gasket on the freezer door pops open when I close the refrigerator door gently. I called the company and they simply referred me to a company that wants to charge me 150 bucks to just come out not including parts. They say it is not covered by warranty. I will NEVER EVER buy LG again. My old refrigerator still works better than this one and the gasket on that one still works 18 years later!!!

Margaret of Joshua Tree, CA November 7, 2009

Within two years after purchase of French door style refrigerator, the plastic door parts popped off (it was never handled roughly); we fixed it as it isn't covered by the warranty (according to customer service rep, who REPEATEDLY referred us to several dead telephone numbers for repair). Now, one year later, the ice maker will just quit working. I have to defrost the entire fridge, wipe it all down, then restart. I have done this FIVE times in the past three months. LG has TERRIBLE customer service and we now call them 'Lousy Goods'. I will NEVER buy another LG product, or ANY product manufactured by LG. LG is LOUSY!!

Kim of marianna, AR November 4, 2009

We bought a LG LFC25760S refrigerator last year. I Loved it, but not long after I bought it, one of the wheels just popped off. I was in the simply act of shutting the crisper drawer. I was not rough at any point. About two weeks later another one on the other side just popped off. It was an easy straight in push. So after that, we very carefully and slowly shut the drawers so we wouldn't break the remaining wheels off. It didn't work, they still popped off. The drawers need recalled. Also the light gets very hot. I haven't had any melt downs, but it makes me nervious that other have had them. Don't get me wrong, I love this frig, its just the drawers have design flaws and the melt downs could be deadly.

William of Bridgeport, CT November 3, 2009

I prurchased a LG refridgerator at the end of October 2005 (French door) model LRFD22850SS after opening the door the other day the cover for the interior lights fell down. After inspection I noticed that the housing showed signs of melting and the lamp sockets were black in color. I called LG and they told me that it's out of warranty and I would have to pay to have it replaced. They told me to remove the bulbs.

After removing the factory installed bulbs I noticed they were both 120 watts. The manual syas 40 watts and the fixture is rated for 60 watts. I recalled LG after my findings and they gave me a case number provided I could find my original sales receipt. I always keep my receipts on major items and faxed it to them this morning. I don't know why they need it, I have had service on this for the ice build up in the freezer and the circuit card for the ice and water features.

I am now waiting for their response if they are going to replace these at no charge or not. One thing for sure is I have purchased my last LG product. By the way the refridgerator this one replaced is a 31 year old Whirpool which is still in use in my basement.

Mike of Spring Hope, NC November 2, 2009

Icemaker doesn't work. It used to just overflow with ice, but now the water to the icemaker just overflows and freezes in the ice bin. If I don't empty the ice bin quickly enough, then it overflows and leaves a sheet of ice at the bottom of the freezer. LG's "customer service" states they have no knowledge of this defect (I suggested they Google it to see how many pages they'd find) and that it was a problem with my water pressure. Hardly, I have well water with the pressure turned down low.

I had to turn the ice maker off on an expensive refrigerator and get to use the old-fashioned ice trays. So much for spending a little more for better quality. Many people have complained about this problem. I believe a class action lawsuit is in order, because LG won't accept responsibility for their poor design.

SUNIL of TRIVANDRUM, India November 1, 2009

I have taken the AMC of the LG refgr on 24/10/07 to 23/10/2009 for Rs.1113 from Trivandrum. Now I am at Kollam town next to trivandrum city and on 15/10/09 complaint was made with the customer care no. in connection with my freezer door. But after one week when I contacted the customer care people they replied that my complaint was closed since the service personal has informed them that nobody was there at my home.

Again on 20/10/09 my complaint was registered at the customer care and after one week again when I contacted they had given a telephone no. of one managaer at trivandrum and he then made me contact the service personal through his phone and he replied that he will be coming immediately. But unfortunately till now nobody turned on and hence this complaint. I request to refund my amount paid as AMC as I can approach any local repair station. My AMC period ends 24/10/09 and the AMC paper is also been lost. Thanking you

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