Complain about a product or service

LG Washing Machines

LG • Appliances • Microwaves • Ranges • Refrigerators • Washing Machine • Cell Phones • Home Electronics

Beverley of East Hampton, NY July 2, 2009

As soon as we got our new LG washer and Dryer -- our washing machine vibrated so much that it shook our whole house. we called LG and they told us that it wasnt installed correctly and needed to be releveled. we releveled it and it still shook. We ordered special rubber feet off the internet that we supposed to help and the machine still shakes our whole house on the low spin. After all of this i called LG and demanded to have it serviced -- especially since it is a common problem that many consumers have complained about.

The warranty has expired 6 weeks ago and they want to charge us. If they had acknowledged that it was a faulty design and not told us it wasnt installed correctly ad needed to be releveled they would have had to fix it when it was still under warranty. It is such a scam. I have called customer service and they might be extending the warrenty after I insisted. So, we will see what happens. Also, the machine smells like mold -- which is also a common problem. I would never buy an LG again!!!

Terry of Buffalo, IA July 1, 2009

I purchased my LG dryer in March of 2004 and since then have had a non-heating issue with it twice. The first time was about 18 months after I bought it, so it was just out of warranty. Recently, I have experiences the same problem and am awaiting a service call in the next few days. I went to a troubleshooting website and found that this is about the number one problem with almost all LG gas dryers. It's not a recall just because it's not a safety issue?!?! I certainly would not have bought this brand if I knew that this was the case.

Nina of District Heights , MD June 30, 2009

I purchaed the LG front loaderwasher and dryer. I hav experienced mold and mildew I would like someone to come out and correct this problem ASAP.

Bob of Fenton, MI June 29, 2009

The purchase of our LG WM2277HW and matching stacking dryer have been very disappointing, problems with the dryer (replace drum) at my expense (no support from LG) service calls on the washer have left me very unhappy. My only revenge is to never buy another LG product of any type.

Amy of Charlotte, NC June 27, 2009

Purchased a LG front washing machine which has a mildew/mold problem. Regular maintenance does not help problem.

beth of owensboro, KY June 27, 2009

Our sixth month old LG front loading washer and dryer's lettering began to smudge for no apparent reason. At this point we can no longer read many of the words on the machines. Even though our appliances our new and we purchased the best possible warranty we have been told by both Best Buy and LG that they will do nothing to fix the problem. Both stated it is cosmetic damage and not covered. I am curious how I am supposed to find my washer and dryer cycles. I suppose I will have to write in Sharpie Marker on my brand new appliances.

It is riduculous, we are so dissappointed with both companies. We unfortunately now know this is a common problem with LG. I DO NOT recommend this product to anyone. I also do not recommend buying your appliances from a company that will not honor it's warranties. I do not see how this could be a cosmetic problem as you would not buy a washer and dryer without any lettering.

Karen of Northville, MI June 24, 2009

My LG Steam Washer WM 2688 HWMA not only shakes the house when it spins the clothes dry but has developed a mold problem. I have tried bleach and leaving the door open, but the smell continues.

Tanya of Port Angeles, WA June 23, 2009

After about one year of ownership, the machine interior smells horribly of mildew AND very frequently at the start of a cycle a "de" error code registers until you restart it.

Obviously, the clothes also smell of mildew and the machine itself is gross. It was a very expensive machine and to have it stink and malfunction as it has is a gross disappointment.

Leila of Pewaukee, WI June 3, 2009

In Dec. of '05 I purchased an LG black washer and dryer from Best Buy in Delafield, Wi. It was delivered in Jan. '06. Over the last few years I have had a sporatic problem when it went into the spin cycle. I never thought it was anything serious, just thought the load was off balance. In the last few months this problem has escalated so that it vibrates so hard and loud it actually causes some crystal collectables in a cabinet behind the washer wall to fall off their pedestals. I must point out that I did not purchase a service contract.

My husband and son-in-law tried leveling the machine, also called Best Buy for service to come and level (that bill was approx. 133.00). The serviceman suggested buying pads to fit under the machine to absorb the vibrations (cost approx. 65.14). These pads did not solve the problem. I'm wondering why LG had these pads, is it possible that other customers had the same problem? I telephoned LG customer service 3x, spoke to three different cust. service reps (Jason, Gilbert, and Alfonso) and received no support.

I asked to speak to a supervisor, and I talked to Freddie (he didn't give me his last name) I told him my story, and suggested that perhaps the washing machine was defective from day 1. I do 4-5 loads of laundry per week and I'm away 3 months a year, so the machine in my estimation should have a lifespan of at least 5 years. The repair on this machine is estimated to be around 500-550. Since I already have the service call and pads bill that brings it to 700-750.

Note: the color black has been discontinued from LG's washers and dryers, so if I replace it I would have two different colored appliances sitting on black pedestals (the pedestals were 229 each) So now we're looking at replacing both washer & dryer so we can have coordinating colors, since I have a 1st floor ldy. room. I am so frustrated with this whole messy situation, but am grateful to have a place to vent. I will be forever grateful if anyone could help me to find a cost-effective solution to this problem.

Christine of West Bend, WI June 21, 2009

We purchased the LG Tromm WM2277HS in August of 2007. We based our purchase on consumer reports which gave the LG the highest scores across the board for noise, cleanliness, repair issues etc. The first machine we had virbrated so badly that it sounded like a space ship was taking off in my house. And that was days after having it. Home Depot had a different unit delivered. Since then we still have had noise problems but even worse shortly after having the new unit there was a foul smell coming from the wash machine. I have bleached the washer, used vinegar you name it. The smell is there. You either get nasty sewer smell or the distinct smell of MOLD!!! I am disgusted that we spent so much money, money that we could not necessarily afford on a wash machine like this.

I am disgusted with both LG and Consumer Reports. I will never listen to consumer reports again. My guess is that LG made a sweet deal with consumer reports to give their units such high praise. The reviews were so great I'm sure sales went up for LG of which consumer reports the so called unbiased source profited as well. There is black junk inside the unit and I am sick of cleaning it. I am also embarassed as we were so excited to be getting this washer and dryer now we look like fools to everyone. I hope LG steps up and fixes these machines. I hope consumer reports actually starts reporting the facts, because now two years later the facts are there. Perhaps its fear of retaliation from customers. Either way I hope LG pays as its not fair to all of us as consumers to fork out money for repairs and new machines when the units we have are not even two years old! UGH!

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.