Complain about a product or service

LG Washing Machines

LG • Appliances • Microwaves • Ranges • Refrigerators • Washing Machine • Dryers • Cell Phones • Home Electronics

andre of south hill, VA November 4, 2009

my LG washer is [bad]. it stalls out and will not advance in the cycle but will rinse for hours. I wasted 747

Brenda of Cleveland, TN November 4, 2009

I insisted on buying a front loader washing machine and LG was said to be the best approximately two years ago. For the past two years, I have had to wash my clothes over and over for them to come clean. None of my shirts come clean, the deodorant leave white stains within the that do not come out. I have had to throw away a lot of clothing. My husband always complains about the smell of his clothes and the towels.

I heard on the news about the mold problem and checked it out. Of course there is mold within the rubbing lining along the door. I have also let the door open to allow the washing machine to dry out. My child has serious allergies. I guess a new machine is the only option.

Robert of Glendale, AZ October 25, 2009

Front loading washer has had smell and mold issue since shortly after purchase. No amount of cleaning or leaving door open helps. Would not recommend or ever buy this model again. Dryer has cracked drum and makes thumping sound when in use. Crack is spreading and noise is very annoying and getting worse. Would not recommend or ever buy this unit again!!

Cathy of Jacksonville, FL October 24, 2009

I have had the front loading LG WM2075CW since 2005 and day one my moble home rocks and shakes during spin cycle and the mold on the rubber seals is nasty. I have had many problems with the codes that it throws and right now the machine is broken. I am not satified at all with a machine that I paid 1000 for and was told that it was the best in 2005 when I purchased it.

I would LOVE to be a part of a class action against the company that does not stand behind it's product. I can't afford a new washing machine and have had to replace windows as a result of the shaking. The machine was and still is balanced by the techs that installed it.

mike of minneapolis , MN October 20, 2009

Need a front door glass or door assembly part #3581ER0001P for a WM2455HW washer, a very common front load washer. I have spent a day tring to find this part. LG says it takes 7-10 business days for them to ship even though they have the part in there warehouse. I would not recommend LG because of this trying to get parts is a joke. They have forgotten the customer wants a part today not in 2 weeks. If customer is willing to pay extra frieght charges they should be able to deliver them. Washer is only 6 months old

Anne of Lake Oswego, OR October 19, 2009

Like many owners of LG front load washing machines, I too have a problem with mold in the rubber door seal. It is persistent, impossible to eradicate even though I dry out the machine and the door seal after each use and treat the seal with bleach solution. I also leave the door open between use. My whole house smells mouldy. and I have to think that this is not healthy.

Erin of Hewitt, NJ October 14, 2009

Purchased front loading washing machine 6/07. Specifically told salesman the machine would be going on second floor. Machine washed delivered to second floor. Shortly thereafter, machine began vibrating beyond comprehension. PC Richards came to check and said it was operating properly, even though windows, lighting, etc. rattle in the enitre house. I was also told that the vibration could damage the structural integrity of my home. LG was contacted several times. Bottom line, the front loading machine is not made for second floor laundry rooms. It is stated in the owners manual. However, the salepeople and delivery people do not make mention prior to purchasing. As the consumer, I had no idea until the machine was purchased and in my home, that it was not made for the second floor. This is extremely deceptive. I asked LG to remove machine and replace with a top-loading machine that is suitable for the second floor; they declined. I paid over 1,500 for this machine and it is rocking my entire house, possibly doing structural damage. I can not afford to scrap this machine and purchase another.

Sandy of Port Hadlock, WA October 14, 2009

I bought the washer dryer set less than 2 years ago.Besides the shaking when the load spins,the outside of the door cracked.I have to purchase a new door assembly.I called the hot line and was told they were not responsible.I owned a maytag for over 20 years and nothing ever happened. I am disappointed and will never purchase another LG product again! I had to purchase another door assembly. By the way, it's on back order.

Tracey of Newnan, GA October 12, 2009

I purchased an LG washing machine in the summer of 2008. I have had this machine for less than a year. The machine is a front loader and has developed a mold problem that is so bad it makes the first floor of my entire home smell. The smell in our clothes is unbearable. We have followed every suggestion we can find in an effort to eliminate the smell. We have tried leaving the door open, using bleach and sanitation cycles, using tablets and powers designed to remove the odor, and draining the machine all in unison. Nothing works.

I contacted LG. They quickly let me know they are not interested in helping me out in any way. Mold is a dangerous thing to have in a home so I have no choice but to purchase a new machine and have this piece of garbage hauled away. The really insulting thing is this company is still selling machines they know have a defect. I purchased this machine a year ago or less and now I have to replace it because it makes my clothes stink and mold is hazardous to my family's health. I am out 850.00. i really cannot afford to buy another washer right now but I have no choice.

Jane of Forestville, CA October 12, 2009

In 2007 we were told that LG Washer & Dryer's were excellent products. Since day one there have been problems - loud shaking, leaks, mold, smelly clothes. The appliance store we purchased the products from have defended LG and not paid any attention to my complaints. Not only will I NEVER buy another LG product but I will NEVER purhcase another product from this store. They wanted the sale but could care less about customer service or satisfaction. So...neither company will ever get my business ever again.

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