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LG Washing Machines

LG • Appliances • Dehumidifiers • Microwaves • Ranges • Refrigerators • Washing Machine • Dryers --- • Cell Phones • Home Electronics --- • Some LG Refrigerators To Lose Energy Star Label

Sheila of Whitney, TX February 22, 2010

I purchased what I thought ws a state-of-the-art Lg Washer/Dryer around 3-4 yrs ago. I immediatly noticed my clothes were not smelling clean. I thought it was because I was not use to a front load type washer and that I just needed to adjust the way I was doing the laundry and mabe use a different type of detergent. I have tried everything.The washer and my clothes stink. I told my husband I had had it. I was going to have to purchased a new washer.I can't stand this smell anymore. I rinse my clothes up to three times sometimes and they still smell bad. I leave my washer door open. I put a container of baking soda inside to absorb moisture. I buy products that you are suppose to cycle through you washer for odors. I've used less soap,more soap,bleach,febreeze,hot water,cold water.nothing helps.I decided to go online to see if there were other complaints.I knew there must be. Surely I couldn't be the only one with the problem.I was really glad to know I'm not alone. They should be liable for this.

Thomas of Phoenixville, PA February 21, 2010

We purchased a LG front end washer and dryer in January 2009 from Home Depot based on its reputation. We have the exact same problem that everyone else has written about the mold and the terrible smell. We had a service technician come out and advised us what we could do for the smell. We have tried EVERYTHING from bleach, less soap, drying out the rubber seal and the drum, cleaning out the trap, leaving the door ajar (we leave it open all night after the last load), the tablets sold to clean the machine etc. nothing works.

We spent a lot of money on the set. Maintenance on an appliance is necessary, but this is absolutely stupid. We have to clean the machine after each day of laundry if we don't want our clothes to stink. This is becoming extremely expensive to be cleaning the machine on a daily basis, besides the wear and tear on our clothes as they need to be rewashed constantly. This needs to be taken care of. We need some help in dealing with this problem.

tommy of signal mountain, TN February 19, 2010

the same as the hundreds of other people complaining about the grotesque mold problem with my lg washer

Tracy of Sarasota, FL February 14, 2010

LG washer holds mildew flaw in design. constant mildew in the front of frontload (1,000) washer. LG has no solution, Best Buy (extended warranty) will not warranty this issue.

Barbara of North Aurora, IL February 13, 2010

3 years ago we purchased the LG frontload washer & dryer and the LG bottom freezer French door refrigerator and have regretted it since. The washer is extremely noisy and shakes violently during the spin cycle. (We had the repairman come out shortly after it was installed only to tell us it was working fine.) There is a strong mildew/mold odor coming from the washer even though I periodically run bleach through the cycle and leave the washer door open when not in use to air it out (recommended by a friend with same issue). Clothes often come out looking and smelling less than fresh.

4 weeks ago (2 months after the warranty expired) the washer would not turn on. The repairman came out the following week only to tell us that the power board was fried and needed to be replaced. He would have to order the part. It took 2 weeks to get part from LG. The repairman came back out and after spending 45 minutes he was not able get this one to work either (defective). He now has to reorder the part again and tells us this will take another 2 weeks. He tells us that he "always has problems with LG... and that they have terrible customer service."

We have given up on the refrigerator. We had the repair service out 4 times in the first year because the freezer constantly went out and the entire contents thawed and then it was leaking water that would frost the entire contents. We often had to chop out the ice that layered the bottom of the freezer. We stopped using the freezer altogether for over a year and then inexplicably the freezer started working about 6 months ago. Still do not use it much though, because I just don't trust it to be reliable. Will never buy another LG product.

Elizabeth of Salt Lake City, UT February 12, 2010

I deeply regret my choice of purchase in an LG washer/dryer set due to this company's extremely POOR customer service. We have a six-month old dryer unit that we discovered has a buckled under carriage. I only found it due to the stacked unit vibrating severely during the washer spin cycle. I thought it was a simple broken foot until the repair guy discovered that the entire front under side is caved in. LG informed me that "cosmetic" issues are not their responsibility and that "consumers typically fail to inspect the underside of washers and dryers". WHO would think to inspect the bottom of a washer or dryer?

The saga got worse after I tried to seek help from Home Depot (where we bought them- Sandy, Utah store). Two days after my service appointment, I was called by Home Depot on conference call with LG to schedule another service "to have the problem taken care of". The LG rep scheduled the appointment from 8am to Noon. I thought as was well with the world and that customer service reigns! That is, until the service tech never showed.

I called Home Depot, who again conferenced in LG. This LG customer service rep called the tech and then told me that they had already informed me they weren't going to help. My question, which this woman couldn't answer, is how this fact didn't come up in the conference call the day before when the appointment was scheduled?! Why the hell would they have scheduled the appointment in the first place? I took another morning off of work for their guy to never show up and for no one to call me to say they weren't coming.

This customer service rep happened to be "dealer support" and she also spent about three minutes too long telling Home Depot that customer complaints need to go through another department, but she "will go ahead and try to assist you". So, if they are rude and unhelpful to their dealers, why would they be any different to the customer? I am kicking myself for not asking more questions when Home Depot magically called to say they were going to get things taken care of.

These are expensive items and this company's approach is appalling. My Home Depot store is now trying to see if their Manager will help us pay for the repair. I am not hopeful. If they won't assist, I am going to try to return the units. These items came into my house severely damaged and I will not bear the burden (about 300) to repair them.

After reading several comment board about the legitimate appliance failures of their product, I now wonder what would happen if something that is supposedly covered under warranty broke? I doubt my experience would change. Customer service should be a key ingredient to any business model, but LG apparently missed the memo on this. 725 spent on a dryer that has extreme physical damage. Two days of work lost.

B of Bloomington, IN February 5, 2010

I purchased an LG Tromm frontloader washing machine. It worked for the first year and no longer works. A TE light comes on. It also stinks.

Shawn of Columbus, OH February 2, 2010

I purchased an LG washer 5 years ago and have had major problems with it. After owning it 2.5 years a sensor had to be replaced costing me 285.25 At that time my repairman said he has repaired many LG washers and that they are in his opinion a "low-end product" at a high-end price". I never thought about his comment until yesterday when I had to have him come out again. (2 years later) New problem: When my washer hits the spin cycle it sounds like a 747 is landing in my house. Woke up yesterday and found my laundry room flooded with oily water. He said that the drum and rear bearings are shot. He gave me a 442.00 estimate to fix it.

At this point I would be spending close to 700.00 just for the privledge of having an LG product. That is 140.00 exta a year for every year of ownership. Had I purchased a unit that was "cheap" I might of expected it not to last; however, spending 1200.00 for the washer - it should last longer than 5 years. The repairman gave me the number for LG customer service and told me "good luck they have the worst customer service and do not stand behind their products". I called and he was correct - they don't. I purchased this brand because 5 years ago Consumer Reports listed them as good quality. My next letter is directed at Jim G. My advice is not to purchase any LG product based on their customer service.

Jeanmarie of ozone park, NY January 31, 2010

I would not recommend LG Front Loader WM2016CW. I purchased this washer in 2008. and it had been nothing but a headache. With in the first the door cracked, rubber seal broke and water leaking from the unit. The machine is noisy and shakes voilently during the spin cycle after it was professional installed and balanced. The odor from the rubber seal is disgusting anf clothes dont come out clean. i have a maytag for 20 years and never had a problem with it. LG should be sued for manufacturing such a product.

Nancy of Lascassas, TN January 25, 2010

On 4/4/08 I purchased for 1709.92 from Home Depot in Murfressboro, TN an LG washer/dryer combo model WM3431HW for my kennel. This appliance was recommended for that purpose by the home depot salesman JK450C who said it was a top of the line appliance. The machine worked more or less well until 12/17/09 when it shorted out during a wash cyle, blew the house breaker and leaked all over the floor. I contacted HD who recommended a local repair company (MARS) as the only one that would work on this appliance. The HD salesman John Kennedy said that there was an LG special two year warranty in effect at the time I purchased the machine (today they denied this). The MARS repair man said the machine would cost more to repair than the cost of a new machine and then would still be a crappy machine.

I called LG Customer Service and spoke with "Louis" who said we had to call their designated repair company Bottoms Appliance (second service call charge) who also said that the machine would cost more to repair than a new one and that until they got into it, they couldn't be certain how much it would cost as there was a lot of water damage inside from it leaking on itself. Neither LG nor HD wants to do anything about the situation. But 19 months is far too short a time for a major appliance to last unless they are defective. The 74 pages of complaints just about washers on this web site since just 2006 suggest that these machines are substandard, defective and sometimes dangerous--that it threw the breaker suggests an electrical problem that could have resulted in a fire had the breaker not blown. Complaints about other LG products suggests a widespread (even worldwide) problem with these appliances. Now seems like a very good time for a class action suit against the manufacturer and its major retailer Home Depot.

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