Complain about a product or service

LG Washing Machines

LG • Appliances • Microwaves • Ranges • Refrigerators • Washing Machine • Dryers • Cell Phones • Home Electronics

Sandy of Port Hadlock, WA October 14, 2009

I bought the washer dryer set less than 2 years ago.Besides the shaking when the load spins,the outside of the door cracked.I have to purchase a new door assembly.I called the hot line and was told they were not responsible.I owned a maytag for over 20 years and nothing ever happened. I am disappointed and will never purchase another LG product again! I had to purchase another door assembly. By the way, it's on back order.

Tracey of Newnan, GA October 12, 2009

I purchased an LG washing machine in the summer of 2008. I have had this machine for less than a year. The machine is a front loader and has developed a mold problem that is so bad it makes the first floor of my entire home smell. The smell in our clothes is unbearable. We have followed every suggestion we can find in an effort to eliminate the smell. We have tried leaving the door open, using bleach and sanitation cycles, using tablets and powers designed to remove the odor, and draining the machine all in unison. Nothing works.

I contacted LG. They quickly let me know they are not interested in helping me out in any way. Mold is a dangerous thing to have in a home so I have no choice but to purchase a new machine and have this piece of garbage hauled away. The really insulting thing is this company is still selling machines they know have a defect. I purchased this machine a year ago or less and now I have to replace it because it makes my clothes stink and mold is hazardous to my family's health. I am out 850.00. i really cannot afford to buy another washer right now but I have no choice.

Jane of Forestville, CA October 12, 2009

In 2007 we were told that LG Washer & Dryer's were excellent products. Since day one there have been problems - loud shaking, leaks, mold, smelly clothes. The appliance store we purchased the products from have defended LG and not paid any attention to my complaints. Not only will I NEVER buy another LG product but I will NEVER purhcase another product from this store. They wanted the sale but could care less about customer service or satisfaction. So...neither company will ever get my business ever again.

Diana of Eveleth, MN October 11, 2009

I have had the same problem as previous complaints with my LG front loading washer WM1812CW. Th rubber gasket became moldy after only a few washes and I am not able to clean it. The water which drains stinks horribly and the clothes all stink. I have also had many clothes come out permanently stained, by what, I don't know. I never close the door and wipe it down after every use with no improvement.

After reading the previous complaints, I realize that my only option is to junk it and buy a different brand. I have never been so disappointed with such an expensive product before. I wonder if some of my family's allergies may be caused by our own clothes! Moldy smelling clothes, damaged clothes, and it looks like the cost of a new machine is my only remedy.

Ginger of Colchester, VT October 10, 2009

I purchased an LG front loading washer almost 2 years ago and from day one, I noticed that my clothes stink when they come out of the washer. I have found tons of mold in the soap dispenser, in the area where the soap dispenser fits and in the rubber around the front of the drum. I was told I had to leave the dispenser drawer hanging out and the door to the washing machine open to air it out...this is ridiculous! Just recently water has started streaming out of the front of the machine while it is cleaning. My family has had many instances of sickness, that I believe is connected to the mold in the washing machine, as it is in contact with the clothes we wear and the bed linens we sleep in.

Linda of Spring Arbor, MI October 8, 2009

We bought two years ago the LG front loader washer and dryer set. Immediately the washer smelled. I called LG and Home Depot and was told to clean the tub, leave the door open, pay for the cleaning tablets. Two years later I find that the problem has not gone away. One use of my towels and they smell. Clothes do not clean as they should. It is very disappointing. If the machines are defective there should be a recall. Alot of money is spent on machines that don't do their job.

toni of Hattiesburg, MS October 8, 2009

We purchased the LG washing machine and dryer in 2006. The Home Depot salesman told us it is considered the best available. This is the worst 1,800 dollar purchase we've ever made! I will NEVER even look at another LG product...STAY AWAY. We owned a maytag set for 20 years and I don't think we ever had to call a repairman.

This washer makes our clothes STINK, it leaks water all over the floor, and 4 weeks ago it just went out, no lights will come on at all. We have been trying for weeks to get it fixed..the repairman has come out 3 times and has been sent the wrong part EVERY time by LG. He says they changed the washer after 2006 and it's hard to get parts for the models that were made before 2007!

Is there anyone out there who would like to file a class-action lawsuit against LG on behalf of the hundreds of complaints? There must be something that can be done for the consumer. We do not have the money to purchase a new washer!

Kim of Del Mar, CA October 5, 2009

I purchased my LG front load washer and dryer about 3 years ago. DO NOT BUY A LG WASHER OR DRYER! I have experienced the same problems so many others have posted. The LG washer is defective. After many calls to LG, visits from various repair people, the problem of mold/mildew and poor cleaning remains. Like others, I have had front load washers before and never had problems like I do with this one.

When speaking with LG representatives, they typically tell me I'm not cleaning the machine properly. There is never an admission that the machine is the problem. The dryer now has a cracked drum and I'm expecting a huge fight to have LG honor the warranty. More likely, I will be purchasing a new washer/dryer -replacing a 3 year old set. I will never buy another LG product again.

Anna of flushing, NY September 29, 2009

We had purchased a LG front load washer model #2688hwma on August 12,2008. Everything was running good until it started making a lot of noise around June 2009. At the time I had a LG technician (Harriet) working on my refrigerator and had him to take a look at the washer as well. He said the drum in the washing machine is the cause of the noise during the washing cycle which needed to be change immediately. He told me that he will place an order for parts needed for my washer and I was advised to call LG customer service later in the day. I called LG to schedule an appointment for servicing the washing machine and told her that the technician had examined the washer and had gone ahead to ordered parts needed for the repairs.

A week later, LG technicians Harriet and Michael started taking apart the washer and removed the drum that was causing the noise. I wasn't watching them every moment until I heard loud banging and decided to see what was going on. They were trying to remove the "ALTER TUB" apart from "DRUM". After 1 1/2 hour had passed they came to realized that these two pieces were seal together and will need to be replace with a new set because of the banging the center rod has broken the seal which may cause leaks. So they came back with the new drum for the washing machine and I noticed the drum had huge dents all around the drum. I told Harriet that this is unacceptable and I would prefer a new drum with no dents to be replace back to my less than a year old washing machine. So the washer was push to another week until for another new drum to arrive.

Finally, on July 14, 2009 Harriet and Michael came with a new drum and started putting back the machine together and I noticed he was removing the rubber gasket from the problem drum. I had asked him why you are replacing the old gasket to the new drum and I called the customer service immediately and was advised that RUBBER GASKET WAS NOT ORDERED DURING THE TIME WITH THE DRUM WAS OREDED. He simply said, "THIS IS FINE AND IS NOT BROKEN." So I had no choice to take his advise since he is a certified LG technician.

So after they left I was relief to have my washing machine back in order and started doing my laundry. I noticed on the second load there were water on the floor. I immediately called customer service to have them come back to fix the problem that may have cause from the repair but she said they will be on vacation until August. I told them that this needs to be fix since I am still under the first year warranty. They had advised me to get the extended warranty for my washer and I did. I had a technician from "DIAL" an authorized LG service come to take a look at the leak but he said he can't find the leak and can not stay and wait for the leak to happened.

So I called the LG people again to set another appointment about the leak and he came again and did nothing to fix machine because he can not stay and wait for the leak to happened. At this point I called LG and she said she will get a 2nd opinion from another authorized LG technician to come out to see my leak problem. It is Sept 2009, I get three technician from B&H appliances. Before they came I had put in a load in so when they arrive they can see where the leak was coming from. They made me remove my wet clothes out of the washer and then shut off the water supply before the source of the leakage.

So, how are they going to find where the leak is, when there is no water? And the floor had gotten wet from removal of the wet clothes so it was even move difficult to see where the leak was coming from. They just lifted the machine in an angel at the bottom to see were was the leak. They didn't find a leak because they shut off the water supply and they were on there way out the door because they did not see any leak. After they left, I replace the wet clothes into the washer and in no time water was coming out under he machine and this time it was a lot worst than it was before they started working on the bottom and the top side of the interior of the machine.

I called the LG again and I spoke the a customer relation department named Dorothy. She said there is nothing they could do because they had a 2nd opinion and found that there is no leak. Also, made assumption that I was not using "HE" detergent because the technician saw old bottle of non-HE detergent in the laundry room. Mind you this LG washing machine is less than a year old and of course I had regular detergent laying around from my old washing machine. I clearly stated that she already had taken side and this was not fair. They never asked me what detergent I was using and made assumption. Also, I told her they were here only for 10 minutes and the problem wasn't fixed.

I had spent more time over the phone trying to explain the leak than for the repair men to fix problem. What is the point of having the extended warranty when the customer service and the repair men did not do anything to fix this on going problem from day one. She had advised me to look into hiring a technician to access the problem and file a claim report that "MAYBE" be reimburse out of my own pocket. I don't think I should take out anymore of my money to fix a leak which I know it was cause by them and was under the first year warranty.

Wade of Decatur, AL September 28, 2009

Purchased what I was told would be the best washing machine and dryer to date two years ago. We had a Kenmore washer and Dryer that lasted over 20 years handed down from my parents. Within 3-6 months we had issues with the washer having a horrible gunk build up behind the ring and in the trap at teh bottom of the washer. Mold became another issue on the rubber seal. Tends to leak from time to time. Not only do our towels but most of our clothes smell terrible. Have taken the washer completely out of the house and rinsed down with hose 3 times to try to remove debris. Using the refresh tanlets and cleaning with clorox and various solutions. More trouble than its worth. VERY UNHAPPY!!! 2000.00 wasted

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