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LG Washing Machines

LG • Appliances • Dehumidifiers • Microwaves • Ranges • Refrigerators • Washing Machine • Dryers --- • Cell Phones • Home Electronics --- • Some LG Refrigerators To Lose Energy Star Label

Barbara of North Aurora, IL February 13, 2010

3 years ago we purchased the LG frontload washer & dryer and the LG bottom freezer French door refrigerator and have regretted it since. The washer is extremely noisy and shakes violently during the spin cycle. (We had the repairman come out shortly after it was installed only to tell us it was working fine.) There is a strong mildew/mold odor coming from the washer even though I periodically run bleach through the cycle and leave the washer door open when not in use to air it out (recommended by a friend with same issue). Clothes often come out looking and smelling less than fresh.

4 weeks ago (2 months after the warranty expired) the washer would not turn on. The repairman came out the following week only to tell us that the power board was fried and needed to be replaced. He would have to order the part. It took 2 weeks to get part from LG. The repairman came back out and after spending 45 minutes he was not able get this one to work either (defective). He now has to reorder the part again and tells us this will take another 2 weeks. He tells us that he "always has problems with LG... and that they have terrible customer service."

We have given up on the refrigerator. We had the repair service out 4 times in the first year because the freezer constantly went out and the entire contents thawed and then it was leaking water that would frost the entire contents. We often had to chop out the ice that layered the bottom of the freezer. We stopped using the freezer altogether for over a year and then inexplicably the freezer started working about 6 months ago. Still do not use it much though, because I just don't trust it to be reliable. Will never buy another LG product.

Elizabeth of Salt Lake City, UT February 12, 2010

I deeply regret my choice of purchase in an LG washer/dryer set due to this company's extremely POOR customer service. We have a six-month old dryer unit that we discovered has a buckled under carriage. I only found it due to the stacked unit vibrating severely during the washer spin cycle. I thought it was a simple broken foot until the repair guy discovered that the entire front under side is caved in. LG informed me that "cosmetic" issues are not their responsibility and that "consumers typically fail to inspect the underside of washers and dryers". WHO would think to inspect the bottom of a washer or dryer?

The saga got worse after I tried to seek help from Home Depot (where we bought them- Sandy, Utah store). Two days after my service appointment, I was called by Home Depot on conference call with LG to schedule another service "to have the problem taken care of". The LG rep scheduled the appointment from 8am to Noon. I thought as was well with the world and that customer service reigns! That is, until the service tech never showed.

I called Home Depot, who again conferenced in LG. This LG customer service rep called the tech and then told me that they had already informed me they weren't going to help. My question, which this woman couldn't answer, is how this fact didn't come up in the conference call the day before when the appointment was scheduled?! Why the hell would they have scheduled the appointment in the first place? I took another morning off of work for their guy to never show up and for no one to call me to say they weren't coming.

This customer service rep happened to be "dealer support" and she also spent about three minutes too long telling Home Depot that customer complaints need to go through another department, but she "will go ahead and try to assist you". So, if they are rude and unhelpful to their dealers, why would they be any different to the customer? I am kicking myself for not asking more questions when Home Depot magically called to say they were going to get things taken care of.

These are expensive items and this company's approach is appalling. My Home Depot store is now trying to see if their Manager will help us pay for the repair. I am not hopeful. If they won't assist, I am going to try to return the units. These items came into my house severely damaged and I will not bear the burden (about 300) to repair them.

After reading several comment board about the legitimate appliance failures of their product, I now wonder what would happen if something that is supposedly covered under warranty broke? I doubt my experience would change. Customer service should be a key ingredient to any business model, but LG apparently missed the memo on this. 725 spent on a dryer that has extreme physical damage. Two days of work lost.

B of Bloomington, IN February 5, 2010

I purchased an LG Tromm frontloader washing machine. It worked for the first year and no longer works. A TE light comes on. It also stinks.

Shawn of Columbus, OH February 2, 2010

I purchased an LG washer 5 years ago and have had major problems with it. After owning it 2.5 years a sensor had to be replaced costing me 285.25 At that time my repairman said he has repaired many LG washers and that they are in his opinion a "low-end product" at a high-end price". I never thought about his comment until yesterday when I had to have him come out again. (2 years later) New problem: When my washer hits the spin cycle it sounds like a 747 is landing in my house. Woke up yesterday and found my laundry room flooded with oily water. He said that the drum and rear bearings are shot. He gave me a 442.00 estimate to fix it.

At this point I would be spending close to 700.00 just for the privledge of having an LG product. That is 140.00 exta a year for every year of ownership. Had I purchased a unit that was "cheap" I might of expected it not to last; however, spending 1200.00 for the washer - it should last longer than 5 years. The repairman gave me the number for LG customer service and told me "good luck they have the worst customer service and do not stand behind their products". I called and he was correct - they don't. I purchased this brand because 5 years ago Consumer Reports listed them as good quality. My next letter is directed at Jim G. My advice is not to purchase any LG product based on their customer service.

Jeanmarie of ozone park, NY January 31, 2010

I would not recommend LG Front Loader WM2016CW. I purchased this washer in 2008. and it had been nothing but a headache. With in the first the door cracked, rubber seal broke and water leaking from the unit. The machine is noisy and shakes voilently during the spin cycle after it was professional installed and balanced. The odor from the rubber seal is disgusting anf clothes dont come out clean. i have a maytag for 20 years and never had a problem with it. LG should be sued for manufacturing such a product.

Nancy of Lascassas, TN January 25, 2010

On 4/4/08 I purchased for 1709.92 from Home Depot in Murfressboro, TN an LG washer/dryer combo model WM3431HW for my kennel. This appliance was recommended for that purpose by the home depot salesman JK450C who said it was a top of the line appliance. The machine worked more or less well until 12/17/09 when it shorted out during a wash cyle, blew the house breaker and leaked all over the floor. I contacted HD who recommended a local repair company (MARS) as the only one that would work on this appliance. The HD salesman John Kennedy said that there was an LG special two year warranty in effect at the time I purchased the machine (today they denied this). The MARS repair man said the machine would cost more to repair than the cost of a new machine and then would still be a crappy machine.

I called LG Customer Service and spoke with "Louis" who said we had to call their designated repair company Bottoms Appliance (second service call charge) who also said that the machine would cost more to repair than a new one and that until they got into it, they couldn't be certain how much it would cost as there was a lot of water damage inside from it leaking on itself. Neither LG nor HD wants to do anything about the situation. But 19 months is far too short a time for a major appliance to last unless they are defective. The 74 pages of complaints just about washers on this web site since just 2006 suggest that these machines are substandard, defective and sometimes dangerous--that it threw the breaker suggests an electrical problem that could have resulted in a fire had the breaker not blown. Complaints about other LG products suggests a widespread (even worldwide) problem with these appliances. Now seems like a very good time for a class action suit against the manufacturer and its major retailer Home Depot.

Nick of Westerville, OH January 25, 2010

We purchased an LG washing machine (model WM2277HW) 5 years ago and had repair tech out to "fix" the washer every 6 months or so since. Luckily we purchased the extended warranty through Best Buy. The smell issue was never resolved and now that the extended warranty has expired we are having even bigger issues with the machine. After researching the product and the issue on the web I am afraid the current issues will cost us hundreds of dollars. It appears that LG has a serious problem with their washing machines that they should be held accountable for.

Jody of Ogden, UT January 22, 2010

I have a front load washer that constantly smells of mold. My "tub clean" cycle works sporadically. More often than not it doesn't work. I've had LG repairmen 3 times. None of them knew what they were doing. The first two replaced the main board. The third did nothing. He said he didn't know what else to try.

So I've been living with it for over 2 years now. My clothes constantly stink and I am so sick of it. I contacted Home Depot customer satisfaction department and they also did nothing. Stay away from LG!! I have a fridge that is [bad] too. I've had to take my clothes to the laundromat if they are nice clothes that I don't want to stink. The mental anguish of it is terrible because you pay so much for an appliance and you don't know who to turn to for help.

I've also spent so much time waiting to speak to a person on the phone and then waiting all day for repairmen when they never tell you what time they will show up. I've given up after many tears. I have a family of 6 and I hate sending them out with stinking clothes, but at this point I don't have the money to replace it.

Mark of Blue Mounds, WI January 20, 2010

I purchased an LG front loading washer about 8 months ago. The first one was delivered damaged and replaced one week later. I built a platform for it to sit on so it was easier on our backs to use. The machine would not balance and consistently walked around on the platform. The other day it actually fell off, breaking the water lines and was laying on its front side still running. I was able to shut it off and got help setting it back on the platform. I put a barrier around the machine so it could not walk off again. I balanced the platform and then the machine using a level and checking top sides, front/back and diagonally from front to back. It still will not balance when spinning.

I called service and the person answering the phone spoke broken english which I had difficulity understanding. They said I could purchase their platform or set the machine on the floor. I asked for service to check it out but they just kept saying it was designed to be on the floor or screwed to their platform.

When I purchased it I was told I could easily build my own platform. I also purchased the matching dryer. It doesn't dry the clothes and has to be run twice on the automatic cycle. Consumers Reports rated this equipment best for its class. It is horrible and a giant waste of money. I will never purchase from LG again. The equipment is dented, scratched and continues to rock and roll when spinning. Any machine that falls off a pedestal and still keeps running is a safety hazard. My old machine would just shut off if it got out of balance.

Jennifer of nazareth, PA January 19, 2010

6 years ago we purchased an LG front load washer and dryer (dryer DLE2532W). A few months ago the drum started to crack apart. I called the 800-243-0000 number and explained the situation. All I was continually told was that my warranty is only a year (1). I explained that I understood that, but I didn't feel that a steel drum should be falling apart after just 5 and 1/2 years. I asked if they did not care about the quality of their products - that this appeared to be a flaw in manufacturing. As I was quite certain that they would not be manufacturing a dryer that would fall apart in 5 and 1/2 years - of course at this point it appears to me that they do not care.

After going round and round with Cheryl Donaldson of the customer service department she actually hung up on me. I repeatedly asked to speak with her direct supervisor and she told me that the call would not be escalated any further. She did tell me that her direct supervisor was Daniel Harwell and that he was not at his desk. I told her that I would be glad to leave a message, but she just continued to tell me that she would not escalate my call any further and then hung up.

The customer service at LG is appalling - I will never ever purchase another LG product. And any company that can only afford to cover their products with a 1 year warranty should be ashamed! I understand that parts that are subject to wear and tear are your responsibility, but a steel drum should not fall apart! LG should be ashamed. I hope this information helps another consumer make a better decision when purchasing products regardless of what you are looking for - the customer service at LG is awful!

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