Complain about a product or service

LG Washing Machines

LG • Appliances • Microwaves • Ranges • Refrigerators • Washing Machine • Dryers • Cell Phones • Home Electronics

John of Bradenton, HI November 17, 2008

John of Bradenton HI (11/17/08)
The control board on an LG clothes washing machine was damaged by a power surge. The model was a WD 1243FHB manufactured in 2000. I contacted the local LG designated repair person after consulting the LG web site. The technician identified the problem. Called LG while at my home. The company said that they no longer manufactured that model and had no replacement parts. The service man departed leaving a washer full of clothes and the machine all apart. I tried to contacting LG again myself and they gave me a case number C08110560252.

I then attempted to see if there was anything that LG could do. However I am the second owner of the machine (3 Years) and the store whereit was purchased is now out of business. Since I could not obtain the original sales receipt they could do nothing for me.

I took the control board to an electronics technician who is also an LG service agent. He was unable to get any service manual or schematic for the machine but did locate the parts on the board that were defective. But can not determine the needed values of the transformer that is damaged. LG simply does not have any information on an 8 year old product. They can not even tell me how to open the door to retrieve the clothes trapped inside.

I was told they supply parts for only 7 years and there was nothing more they could do for me. I have now spent nearly 200 dollars and hours of frustration going no where with a very indifferent company.

I have a reasonably recent unrepairable washing machine in which the company shows no interest in being of assistance.

Cheryl of Westfield, IN November 16, 2008

Cheryl of Westfield IN (11/16/08)
We purchased a matching washer & dryer nearly 2 years ago. The first washer was replaced as the repair person from Best Buy could not get the rocking and vibrating corrected. About 3 months after purchasing the washer we noticed all of our brand new towel sets had a strange odor when using them. The odor stayed on your skin and in the towels after they were washed. Then we noticed the same strange odor in some of our clothes.

I had to replace EVERY towel in our house with new ones. After contacting LG, I was advised to run a Sanitizing Cycle with bleach once per week, leave the doors open, wipe out the gasket and to drain that drain hose. We have tried all suggestions mentioned. The last time I called service they advised we should continue to do all of the above and to try a new product called Whirlaway.

While the washer smells less offensive immediately after using the product, the moldy, sour odor is back within 24 hours, even if the door is left open. This week I noticed that all of our new towels are beginning to retain that awful, funky sour odor. I can not continue to purchase new items because of this defect in the LG wash machine design. There are times the entire first floor of the house smells like that wash machine and, on occasion, it permeates the entire house. It's hard to believe that there is not something that can be done by LG. To have a piece of equipment that ruins your possessions, instead of leaving them clean and fresh smelling, not to mention the odor in our new home is totally unacceptable. Great concept, terribly designed. And NO CUSTOMER SERVICE to actually deal with the issue. I have friends with Whirlpool front loaders and theirs do not have an odor. So, how many complaints is acceptable for LG?

I have had to replace all towels in our home and numerous pieces of clothing due to LG's design defect. There are only 2 of us living in our home. To run an extra load using bleach to sanitize increases our expenses by 1/3 each week. Not to mention the embarrasment of explaining that offensive odor to everyone entering our home.

Katherine of Mt. Clemens, MI November 15, 2008

Katherine of Mt. Clemens MI (11/15/08)
I too have had a problem with my clothes smelling musty since I purchased this washer. My towels smell awful and my bleach load never seems clean. I'm so disappointed after spending so much money on it. I've only owned it since March 2008.

Sharon of Strongsville, OH November 15, 2008

Sharon of Strongsville OH (11/15/08)
This washing machine makes our clothes stink. When our towels get wet, like after swimming, they stink like a skunk. Where can I join the class action suit against LG?

Stinky clothes and we paid over 1,000 for this LG machine. This has been going on for two years now.

Bob of Collierville, TN November 15, 2008

Bob of Collierville TN (11/15/08)
We bought our LG washer at Home Depot about 1 year ago to replace a front loading Maytag. We were told when we bought the LG that it would not have the same problem as the Maytag. The Maytag was servied many times for a mold/mildew odor. After one month we noticed a mold/mildew odor coming from the LG. . We were told to try several methods to fix the problem but nothing worked. Currently, the odor is still present and my wife has been having alergy problems that we think are associated with the mold and mildew. What do we do now?

The laundry room always smells like mold and mildew and our clothes have a bad odor.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.