LL Flooring Reviews

Would would rate lower than 1 star if possible. I went into Lumber Liquidators with a plank of my existing laminate flooring I purchased from them about five years ago. I showed the store manager and he said he knew that floor, and he just ordered some for another customer. So I ordered the floor. They told me I would have to pay for shipping because they didn't have it local. They said they would call me with the cost. It took me 3 call to them and about a week but I got the cost. Over $500 for shipping which I agreed to because the flooring would match the existing floor I had installed previously. Next issue, the flooring was supposed to be shipped to my home but it went to their store which they admitted they mistakenly sent it to their location. I then had to pay my installer to pick up one of the two orders because they wouldn't deliver it. They still have part of my order and won't deliver it.

Terrible material and useless customer service. We ordered two boxes of Coreluxe LVP to be delivered to our home for a small bathroom project. The boxes arrived and appeared to be undamaged. We ripped out our floor and started the insulation only to realize that more than half of the boards were damaged with chips or dents in the corners, which made the board unusable. It took nearly three weeks to get the flooring delivered in the first place, and with company coming, we had no choice but to go purchase flooring at Lowe's off the shelf.

Horrible customer service. Their Installer ordered 13 pieces of quarter round that I did not need. Now they want to charge me a 25% restock fee for something that I had no control over. The sales associate that was assisting me with my order is no longer employed with them. I would not recommend this store.

I'm a building contractor, but this review involves the negative experience I've had with them (their products) after installation of high-end hardwood flooring in my own home in NC. In 2012, I built our home and installed 5 different types of hardwood flooring in various areas of the house. Lumber Liquidators (what they were called then - now LL Flooring) sold me 3 of the hardwoods I installed. LL Flooring measures wood flooring hardness using the Janka rating system. One of the hardwoods they sold me they called "Patagonia Rosewood"; they falsely claimed that its Janka rating made it the hardest hardwood they offered. It was supposedly harder than their hardest bamboo flooring. I believed their claim and bought and installed it in the most-used room in our home - the great room. This hardwood flooring is absolute junk and VERY soft.

Let this be a warning to anyone looking at the Duravana brand of flooring from Lumber Liquidators. DO NOT BUY THIS PRODUCT. It is ridiculously brittle and chips very easily. And, once it chips and you have a damaged floor, Lumber Liquidators will not honor their warranty. I sent pictures and showed them that mid-installation the flooring was randomly chipping- not all of the chips are at the seams, some are in the middle of the planks. I didn't ask for a refund. I asked for 3 boxes of flooring so that I could replace the damaged pieces and finish my kitchen. I have a kitchen with 3/4 of a floor. I am not going to buy any more of this floor. We are taking the floor up and buying different flooring from another company. This was a complete waste of money.

It's about time I found my way here to write our review of our installers. The work they did was an art form. Floor boards are tight and cuts perfect. The two were soft spoken, polite and very hard working. Our condo was loaded down with a lifetime of stuff. Lots and lots of furniture, some heavy. I was dreading moving all our stuff. We paid for them to move the furniture. But we pitched in to help. Because that who we are. And we are both in our early 70s. Again the installers that worked in our condo in Grandview, Parker Lakes are phenomenal craftsman. BRAVO!!!!

Purchased and installed excellent hardwood flooring with help from the Eugene, Oregon office. Super knowledgeable and super helpful. They all went above and beyond to help with product selection, service, shipping and price. Solid team! John

We bought a box of flooring to lock in the sale rate that the sales associate Sam, at the Austin I-35 store, informed us of while we getting final numbers from our installer. The associate Sam was nice in store but when it came to getting the refund for the price difference he would give non stop excuses of the manager is on vacation and the only one who can do it, he’s on lunch, he’s not here etc. NEVER got an email reply or a phone call. Just constant ghosting. I emailed multiple times to get this resolved with no response. I had to call multiple times and each time “Oh I thought that was taken care of”, we will let the manager know. It's been 2 months.

After picking out a floor I was told by store manager Dan ** that while it was not in stock they can have it shipped directly from Wrentham to Warwick within a week. I went home with the sample to make sure the color worked and called back to order it. April took my order and said 2-3 weeks stating whoever I spoke to didn’t know what they were doing. OK 3 weeks later called to check on order and the person answering the phone said it’s not there because they had some employee issues and probably messed up my order. April calls back and says she messed up my order but it will be in on Monday (3 1/2 weeks). I call today and it’s not there but “should” be there by Friday. ABSOLUTE INCOMPETENCE!!!

Two boxes in our order of Brazilian cherry flooring were damaged (crushed and taped together) and the flooring within was unusable, with broken tongues and scratched or crushed faces. LL Flooring (Lumber Liquidators) refused to refund the money for the two boxes--and the item was discontinued so it couldn't be replaced. They said we were "told" the item could not be refunded when we purchased the flooring. However, we were not "told" anything--we purchased the flooring online. After we had paid for the order the receipt stated it could not be refunded, but by then we had already paid. They were rude and unaccommodating.

Stay far away. They stuck me with 2 gentlemen who didn't speak English, I don't speak Spanish so a lot of what I needed didn't happen. They tore up my baseboards, carpet was so poorly nailed, it started coming off the floor in less than 2 months. But then, like they do, they declared bankruptcy so they didn't have to pay what they owed or honor their warranties. Naturally, they're back in business again, looking to see who they can rip off.

Great experience. Store manager very pleasant and knowledgeable. Installers very professional. Floor ordered and installed very quickly. Very pleased and satisfied in every way. Would definitely recommend to anyone in need of floor replacement! A very amazing experience from start to end. Store manager extremely pleasant, helpful, responsive, and a pleasure to do business with.

Ordered and paid for products. They knew the order was incomplete said nothing. During installation we notice we are missing pieces. Called the store, they acknowledge the paid for order but stated they didn't know where the missing components were. This started the blame game, distribution, lost order, computer issues, etc. This went on for nearly 2 weeks. Complaining to local store was useless. Called corporate. I was told I should expect these issues. Ridiculous. Zero customer service.

Purchasing the flooring for my new home seemed to be easy, the salesmen seemed knowledgeable and understood what we were looking for. Less than 2 years after install, the floor is cracking in 9 separate boards and the company refuses to honor their warranty in any way. Don't waste your money on subpar product or the people that peddle it.

Lumber Liquidators LL Flooring Installation Review - Buyer Beware. On November 27th, 2022, we had Lumber Liquidators install new flooring in our home. Following their instructions, we brought the flooring inside to acclimate on October 16th, 2022, and removed all furniture from the rooms on October 28th, 2022, in preparation for the floating floor installation. Unfortunately, just one year later, we are experiencing significant problems with the flooring. The floor has separated in multiple areas, and in one spot, it has chipped and broken apart quite severely. We had a contractor assess the damage, and the repair cost for just one of the damaged areas is estimated to be thousands of dollars.

I purchased $6100 of flooring materials. A month later, the company filed bankruptcy and changed their name to Lumber Liquidators. I'm out the money and have no floors to show for it. Run as fast as you can from this company. Total Rip off artists.

We opened an account through LL Flooring to have our floors done. They declared bankruptcy, never delivered the floors, and did not give us our money back. They then rebranded as a new company and continue to sell their floors. AVOID AT ALL COSTS! They cannot be trusted!

What a travesty. This company took my money and haven’t done the work. When I call to see what the problem is they can’t find my paperwork. Ripoff! Do not use this company because of shoddy business practices.

We hired LL Flooring to do an install in our kitchen, living room, laundry room, and one of our bathrooms as part of our home renovation. We had thought since they had decent reviews that they would do a good job and stand behind their work. We were wrong. The first issue was the crew they hired to do this. We were called shortly before and notified that the crew would not be able to speak English but there would be at least one person on the crew who could communicate with us somewhat. This in itself wouldn't have been a huge deal but it meant that they just didn't communicate with us at all during the process so we ended up with things like large gaps in front of the baseboards rather than being asked if we wanted to remove the baseboards, a diagonal transition between the laundry room and kitchen, etc.

LL Flooring has the worst customer service. I was not contacted until I filed a second complaint. And three months later still no contact. The contractor they sent damaged my walls and did not order the right amount of flooring even though I repeatedly told them what to measure.