Complain about a product or service

Magic Chef

Geraldine of Rochester, NY November 19, 2009

Last week I noticed that my Magic Chef oven/microwave combo wasn't working and smelled something burning. I immediately stopped using it and contacted a service specialist to look at it. He was completely shocked to see that all the wires for the unit was completely burned! It's a wonder my house didn't burn down. This is a very dangerous situation because I am also on Oxygen and have several O2 tanks in my home. If my home caught on fire, I am afraid to say it would have literally exploded! All models # 9895vrv serial # 03C307025885 should be closely investigated. I will NEVER purchase Magic Chef products again and want my experience to be heard. I contacted customer service about this situation and didn't get anywhere. However, If my home would have burnt to the ground, I wonder if the fire department and insurance companies would have received better responce???

Serene of Medina, OH November 18, 2009

Magic Chef Microwave seems to have a mind of its own. Turning itself on and cooking then turning off on its own. When it turns itself on it wont allow us to turn it off unless we unplug it. Scary to think that it could cause a fire. This just started on 11-18-09.

Cory of Annapolis, MD November 18, 2009

We own a three year old, Magic Chef over range Microwave model number MCO 153UW. On any setting, it runs for one minute and then shuts itself off completely as though there were a power falier. About 15 minutes later, it turns itself back on and is ready to repeat this defect. I was very interested to see so many consumers with problems concerning Magic Chef.

Lisa of Newtown, PA November 13, 2009

After having had years of good experience with a Magic Chef range, we purchased a Magic Chef microwave (model MCB780W) a year ago. One evening while we were sleeping, the unit turned itself on and ran all by itself! The next morning we unplugged it, let it 'rest' and replugged it to see if it happened again. It did, so until we had time to go buy a new one, we had to unplug it after each use.

One day while I was home on a weekend, we tried leaving it plugged in and it was fine. From then on, it worked solid for about a month and then the same issue emerged. Now it won't engage at all, so we need to replace it. Interesting to see that others on this site complained of the same issue, but yet there's been no recall by the company.

C of Newburgh, NY October 23, 2009

The microwave turns itself off and on, so we have to unplug it because we are afraid a fire will start. This was a magic chef which is only two years old.

Andrew of RR 4 Port Hope, ON October 14, 2009

We bought a Magic Chef over range microwave unit in Autumn 2007. The model number is found inside the the heating compartment and the date of manufacture is listed as July 2007. The "Model #" is MCO 153SF. We are not aware of the unit starting spontaneously as other users are unfortunately discovering, However, if we attempt to cook bagged popcorn the microwave shuts down and 'goes to sleep' for a few hours and then returns to use. We note that attempts to cook popcorn produce some steam. (could it be the steam is condensing on electronics in the M.W. and causing them to 'short-out' the unit until it dries of its own accord?)

We are a family of 7 children and parents. We have not contacted Magic Chef or Home Depot, where the unit was purchased concerning the problem, as we simply do not have the time to complain. Yesterday the unit was heating something other than popcorn and it suddenly stopped and appears to be sleeping-(nothing coming up on the display panel). It's now been 16 hours of 'sleep'. I have confirmed, absolutely, the power to the unit is available-acknowledging the kitchen has 'split-recepticles'.

The apparent unwillingness of Magic Chef to address the problems I read of by claiming they only "label it, not manufacture it" is a nonsense excuse to avoid responsibility. The Warranty is a contract made between the purchaser and the entity willing to place their 'label' on the unit--unless the warranty specifies otherwise.

Chris of Kent, WA October 1, 2009

I bought a Magic Chef Over the Range Microwave Oven August 12th 2007. It has for the past two weeks been turning on and running by itself. I see that there are many complaints on this paticular item. I want it replaced with a different model.

Joanne of Ft Myers, FL September 25, 2009

I have a magic chef over the range micorwave that is less than 2 years old. While on our internet site I discovered alot of consumers that have the exact problem with their microwaves as I do. It will turn itself on and off. I have unplugged the microwave to keep from starting any fires while I am not at home.

Since all others have failed in any attempt of having the problem corrected, I agree that it should be recalled. Does it takes someones home to burn down because of the faulty oven to get a recall? What is the recourse for the consumer to protect ourselves and to insure that this product is not sold anymore.

Jackie of Waskom, TX September 23, 2009

I purchased a Magic Chef over the range microwave and have noticed that it turns itself off for no apparent reason in the middle of a cooking cycle. The clock on the unit is never right - partly because it turns itself off and back on. We originally thought we may have faulty wiring in our home. We checked - and found there is nothing wrong with the wiring.... I'll admit I haven't attempted to contact the manufacturer or the store where I purchased the unit. I found too many complaints on-line of other consumers who have already fought that battle to no avail.

Chris of Conyers, GA September 23, 2009

Magic Chef over the ranger microwave... see that many others have the same problems... will automatically come on, clock rests, etc... Home Depot won't service it (it's not our) - Magic Chef won't service it (its just our name) Why isn't there a Class Action Lawsuit yet?

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