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Ellen of Easton PA (06/22/08)
I purchased a magic chef microwave about one and one half years ago approx. from Home Depot. To my surprise and bit of horror, when I was removing rotating plate on bottom of oven to clean, I noticed flaking metal covering of microwave peeling and flaking off. This is NOT normal as I had prior microwave over 10 years and never had this happen. I called to check on safely of this to magic chef who said, oh we dont handle them anymore ( thought is it there product) and referring me to some other place to call./ I did and got some woman who said she would check with engineer who said, OH that is perfectly safe, normal wear and tear. I said HOW can flaking metal bits be safe, what if it gets into my food? She again said, oh it is not a hazard.
NOT sat. with an incipid answer, I again wrote to them and rec'd e mail back that this happens ONLY from some sort of dropping or trauma to oven. This oven has not ever , not ever been moved from counter in all the time I have owned it let alone dropped. I stated that and man wrote back and said well give me serial number/ I replied it is on a counter that if I rotate oven out to get serial number which they foolishly put on back of oven, NOT in an accessible place, that my wooden edge of counter will scrape. i also stated I live alone and can not life it, too heavy but I can provide model numer and what I stated was WHY are they nt more concerned with health hazard than some serial number/
I got a few more e mails with the exact same information, totally inoring what I said an dnothing further. Apparntly they do nOT care about safely. I know the oven is past its warranty, but so what, this is not something anyone should expect with an oven at all, let alone this early on and they do not care about safely. I wrote that they could come pick up the oven if someone can lift it for me and got NO response,
worried about health hazard
Gillian of Long Beach CA (06/08/08)
We called Magic Chef customer service Monday June 02, to schedule for a repair of our refrigerator. They scheduled a repair for Friday, June 6, 2008 between 8-12PM. We were waiting for them and had to clear our schedule for that specific window of time they gave us. They even left a recorded message on our answering machine and confirmed that a technician will be coming out to provide the service. 12pm came and nothing. When we called them they said that according to their system the repair is scheduled in the afternoon between 1-5PM. I let the person in the line listen to the message they left us and they said that it was an error on their part. He logged it in their system and said that a manager will call us to hear our complain.
The manager called and said that they don't service that particular model that we have even if it was a magic chef. In other words, a day was wasted for nothing! when we called magic chef to voice out our concern they again scheduled another one this time we got the name of the person. Christina on June 6, 2008 at around 4:28PM scheduled another appointment for a technician to come out. She gave us the number of A and E Factory Service and the order number to complete the call. We were already doubting the service so we called A and E and true enough we were not in the list to be serviced. We called back again Magic Chef and said that nothing was scheduled for us.
A days work was wasted on our part. Whatever perishable items was there was discarded since that extra hours that we had to wait was extended unexpectedly.
Todd of Calgary OTHER (05/10/08)
In less than two years our Magic Chef MCO153SF Over The Range Stainless Steel 1.5 CU Microwave Oven suddenly stopped heating food and it began to make a rumbling noise and smell like an electrical fire was starting.
Home Depot will not handle its sales service on behalf of its customers and simply replace the defective products and ensure that its suppliers deal with its warranty issues. We purchased the microwave for $320.00 and repair man will charge an additional $100 to look at it. Although the (magnatron Part only) is still covered on Warranty, I will not invest any more into a product that a company will not reasonably stand behind or support. It will now cost me another $30 to take this nice looking microwave to the dump. Product repuation and service do not seem to count anymore.
Linda of Auburn NY (04/30/08)
I have had 2 magic chef microwaves within a yr. and I cannot cook bacon and not even sure how many other things without the microwave completely shutting down with in the first couple minutes. I was told to buy a heavy microwave dish and use that but this is a safety feature.
Not sure how you are supposed to cook food if it keeps shutting down with the cooking time amt. I could not even pop popcorn without it shutting down after a minute. It comes back on but you have to wait about 5 minute in between. Never heard of such a thing and if this is a safety feature why is it overheating during the allowed cooking time. I could see if I put it on to cook over the amt of time but after a minute, come on.
Carol of New York NY (08/08/07)
As you can see from my complaint of November, 2006 I paid $308.00 to install a new igniter for my not quite 3 year old magic chief stove. Well it is now 9 months later and my recently insalled igniter is broken again. This stove is a real lemon and I do not know what to do with it. Do I have any other recorse but to repair it again only to have it fail again?
Carol of Roswell GA (04/13/07)
I received a Magic Chef Microwave. About a week later, I went to use the product, and I received a large cut on my hand. The metal strip located on the bottom of the front door came lose and caught my hand. Very sharp. I called several times and was told I had to call the store where I bought it. It was a gift so I did not know. As of now, the product is still here and problem unresolved.
My hand was bandaged after bleeding heavily. It was quite painful but I did not know I needed stitches. Now healed but scarred.
Donald of Monticello NY (02/12/07)
Our Magic Chef oven is about five years old, and yet we have had to deal with several major repairs, to include two identical clock/control panel issues, a window which spontaneously broke during normal baking and a fire code at 3AM, when the oven was off. The manufacturer has stone-walled on all these issues, forcing us to replace the parts at our expense, although even the most cursory search reveals these are very common problems, some almost out of the box. I could easily have replaced the oven for the amount of money it has sucked up in repairs.
Diana of Chico CA (11/17/06)
I am so irritated I could just spit! I replaced an older electric oven, not because it didn't work but because I an upgrade. So I bought what I thought was a top-of-the-line Magic Chef smooth top stove/oven. I had it for about a year when I decided to use the oven's self cleaning feature. I got it started just fine and while it was doing it's thing, I decided to clean the stovetop. As I was cleaning the stovetop I accidentally bumped the locked handle to unlock. I can't exactly recall what happened but I think the oven started beeping so I tried to cancel the cleaning option and in a panic started to punch buttons on the keypad.
Needless to say at some point an error of F1 starting flashing on the clock display. It all went downhill from there. Now all the clock display will show is F1. I've tried unplugging the oven from 15 minutes up to 1 hour, tried pushing the cancel button, tried pushing a combination of buttons. Nothing helps. So now I have an oven that does not work. Stovetop works fine. I am so irritated because I spent money on a new fandangled appliance and now I have to consider paying a repairman to come fix this new appliance. I've gone without using the oven for several months now out of defiance but with the holidays coming up I'm feeling pressure to call someone.
Inconvenience and frustration is what I have experienced. Along with not being able to bake anything.
Carol of New York NY (11/14/06)
I had a magic chef stove for over 20 years without any problems or repairs. For this reason,three years ago I bought a new one--model number CGS3760ADC. A few days ago I began to have trouble with my oven and called the store, PC Richards, for a reccomendation for a repair service. At their direction I called Major Appliance Service. The problem was the oven ignitor which was replaced at the shocking cost of $308.87. I have always told my fiends that Magic Chef was a great stove-but I will never say that again. For the ignitor to fail after three years is really not acceptable. To have replacement cost that much money is outrageous.
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