Complain about a product or service

Maytag Fedders Air Conditioners

Susan of Windsor CT (5/16/04):
We purchased 2 new Maytag air conditioners from Home Depot. On 7/10/03 my 19-year old son passed out and fell down 13 stairs, his brother sleeping in the same room although larger and not asthmatic had a severe headache. Our daughter also passed out.

I called the fire department and they tested the air conditioners and noted that there was a problem with the air conditioner that it was not letting enough oxygen into the room. The firemen removed the air conditioners and circulated air into the house and told us not to put the air conditioners back in. I brought our chidlren to the pediatrician and thank God all were okay!

I notified Maytag and two months later they sent out two repair men who plugged the units into the garage and told my husband that he could put them back in! I notified Maytag again and still got no response. Finally Home Depot gave us a store credit but its apparent that such a large corporation has very poor professionalism and apparently someone would have to die in order for them to respond.

I will never buy any more Maytag appliances due to their poor customer response.

Mark of Bridgeport PA (6/28/04):
My wife and I bought a Maytag air-conditioner at Home Depot just about one year ago. The air-conditioner has a remote control feature that from day one was not working properly. I originally called Home Depot and they refused to take it back, saying that they are not authorized to take the units back from Maytag as they don't get reimbursed for them. They said we had to go through Fedders who does all the warranty work.

What a joke that is. We have been trying for one year now to get the air-conditioner fixed. We at first had to wait a couple of weeks for the "repairman" to come out and when he did he said he was only to diagnose the problem and get the part ordered for the repairman who would come out another time. Another couple of weeks went by and we never heard anything. We finally got someone to come out and he said that he was given the wrong part. He left and never returned.

A couple of weeks after that we called the assigned service center and they said it was now too late in the season to do air conditoner repairs and that we'd have to wait for the next season. We complained to Maytag but was referred back to Fedders who said they were sorry and that first thing in the spring they'd assure that the problem was taken care of. Well... it is now the end of June and we are still waiting fore the parts to be ordered and shipped to a dealer that Fedders authorized to do the work. It is absolutely frustrating and disheartening that big business does business this way. We had always relied on Maytag products and valued stores like Home Depot until this happened. I have made the committment that I'll never buy another item from Maytag or Home Depot as they refuse to stand behind the products they sell.

It's no wonder America's big business goes under. They forget about the little guys all too often and just let you wait and wait until I guess they think you'll just give up and go away. Well, this guy has not forgotten, never will give up but certainly will let all my friends and relatives know of the shortcomings of both of these entities. It amazes me more that stores like these are willing to risk so much future business from people instead of just standing by so-called "life-time" warranties.

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