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Maytag Refrigerators |
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Patricia of Newnan, GA June 30, 2009 I have the Maytag Wide by Side refrigerator. For the second time now, it has gone out. The first time the defroster went out - causing the refrigerator to quit cooling - then causing us to lose food, etc. Got the replacement part - then got the recall repair (the fire hazard) - now it has gone out again - can't get the refrigerator under 65 degrees. I have a 300 refrigerator in my garage that has performed infinitely better than this 1700 one. Charles of Mantee, MS June 28, 2009 I bought this French door refrigerator 7 January 2008. Contacted maytag June 2009 to see if they could help with the expense of repair. They gave me the name of their repair service. Serviceman came out to do repair and found out that he needed a repair board to make the repair. After he left we found out that nothing worked anymore. We had to remove all item from refrigerator. we lost several items and we had to wait a week for repair. Maytag finally said the would pay for part but not labor. This was an expensive repair and it was only 16 months old Kim of Temperance, MI June 21, 2009 there is no build up on defroster. But water comes into freezer from defroster area onto freezer floor, builds up and also leaks out and onto our floor and now our floor has buckled on both side of refrigerator and freezer, seemed to start after repair man fixed Recall item a month ago.we had defective defrost controller replaced 8/08 we have wide by side Maytag 2003, julie of barnhart, MO June 12, 2009 I had a fridge delivered on June 5th that I ordered from an actual Maytag store and not a reseller like best buy. I paid 1000.00 for the side by side and purchased a 3 year warranty. The guys came to deliver it the next week and I thought it was strange that the same guy who sold it to me also delivered it, but no biggie. They came in and took out my old one (the compressor went out). Then I get called outside to take a look at the fridge. As soon as I walked outside you could see a golf ball sized dent in the side of it. I did not purchase a scratch and dent fridge. John (the seller and delivery guy) said that I could either take it with a discount or they could order me a new one and have it delivered the next week. I told him that I didn't purchase a dented fridge but I couldn't wait for a new one as I didn't have a second fridge in my house and I have a family. I told him to bring it in and I would discuss it with him when my husband got home. I asked him what the discount would be and he told me well since its not the highest end model maytag will probably only give me 50.00. I said who cares how much I spent or what model it was, I didn't order a dented fridge. So the guys left and my husband called. and they did only offer us 50.00 or a new one. I just got back from maternity leave and I have no vacation left to take off to wait for a new one. My husband has vacation but not much. I called the maytag customer service line and explained to them what the problem was and that they were putting me in a position to where I had to accept the 50.00 (not enough money for the dent) or get a new one and waste a vacation day. She told me that she could offer me a 6 month extension on my warranty but thats useless as the warranty doesn't cover the dent. I told her no I didn't want the extension, I didn't want the 50.00 and I would take a vacation day. I wanted more money off the cost of the fridge. She said that I was given 3 options and those were the only 3 options that she was going to offer me and she kept repeating herself. I told her that I would never purchase anything from them again and that I would do everything I could to keep people I know from buying from them and all she could say was, I'm sorry to hear that. She didn't seem to care. Go figure. I wasn't expecting a free refridgerator I just expected more than 50.00 back as I know for a fact that they would sell it for less than 1000.00 on the floor as a scratch and dent because I almost bought one for 300.00 less than what I paid for. After the delivery guys left, my neighbor who watches everyone came over and said that she saw them dent the fridge in the truck and they were freaking out because they didn't know if I was going to keep it or not. She said that they swung the door open on another fridge and it hit the side of mine. I told the customer service rep this and she ignored me and didn't even address that problem. I will never purchase anything from them again and I hope that none of you will as well. their customer service line is horrible and very unhelpful. they don't care about the consumer! Patti of Murrieta, CA June 23, 2009 Maytag French Door SS. It is 2 1/2 yrs old. Have called for service on the ice maker at least 3 times and mickey moused it the other times to get it to make ice cubes. I had the guy out today and well it needs a new ice maker already. You spend 2500 on it and t breaks after 2 plus yrs. Shelia of Richardson, TX June 21, 2009 My refrigerator was on the recall list for possible fire hazard. Repairman came out to replace a part, took 10 mins. After he left, our freezer stopped working, and now the refrigerator side has stopped working. Complete loss of food. Being Sunday, I did get an answer at Maytag and A&E but nothing can be scheduled until Monday. I am a mother and this is an extremely difficult situation to manage with two small children. I am mad, and moved to file a complaint and investigate starting or participating in a class action. I know others have stated the same. We are all being taken advantage of. This is not the first time I have complained about Maytag and their supposed service. I filed an e-complaint directly to them 2 years back for their handling of my ice machine repair. Karen of Franklin, PA June 18, 2009 1. Had a leak at the water line connection 2. The tray and tray holder under the water/ice dispenser. Maytag should stick with washers/dryers as they make a lousy refrigerator. Should have bought a Kenmore! 1. Water leak left marks on kitchen carpet that cannot be removed. 2. Unable to completely remove stains from tray. Also, tray holder is rusty! Leslie of Leavittsburg, OH June 17, 2009 Refridgerator Model # MTB2156GEW, purchased not even 5 years ago, with in 2 years motor in freezer burnt out and had to be replaced, called Maytag and they replaced motor and it cost over 250.00, parts and labor. Watched him repair, remove cover, remove 2 screws, remove clamp and plug new motor in. Well this part burnt out again, not even 3 years and it's bad. Called SEVEN places to get this part, it is on Back order till July 15, 2009, with no guarantee that they will have it then. Spoke with Maytag and found out about faulty relay switch, they sent a tech out from A&E waited ALL day from 8 am to 5 pm, he came at almost 5, supposed to replace part left me NO paperwork or proof that this part was replaced. We had to drive 40 minutes to a parts store to get another motor for freezer so it would work, not the identical part but what was recommended to us for substitution. I paid tons of money for this fridge, a ton of money in parts, labor and more parts, not to mention all the food we lost and thru out. I will NOT own another Maytag/Whirlpool pc of crap appliance again. This fridge was bought the same time as a washer, the Maytag washer was history after 4 years, first water pump went and then transmission, cost more to fix than it was worth. I know own a GE washer. I will tell everyone what problems I had and consider myself fortunate the relay on fridge didn't burn my house down. Leslie of Leavittsburg, OH June 17, 2009 Refridgerator Model # MTB2156GEW, purchased not even 5 years ago, with in 2 years motor in freezer burnt out and had to be replaced, called Maytag and they replaced motor and it cost over 250.00, parts and labor. Watched him repair, remove cover, remove 2 screws, remove clamp and plug new motor in. Well this part burnt out again, not even 3 years and it's bad. Called SEVEN places to get this part, it is on Back order till July 15, 2009, with no guarantee that they will have it then. Spoke with Maytag and found out about faulty relay switch, they sent a tech out from A&E waited ALL day from 8 am to 5 pm, he came at almost 5, supposed to replace part left me NO paperwork or proof that this part was replaced. We had to drive 40 minutes to a parts store to get another motor for freezer so it would work, not the identical part but what was recommended to us for substitution. I paid tons of money for this fridge, a ton of money in parts, labor and more parts, not to mention all the food we lost and thru out. This fridge was bought the same time as a washer, the Maytag washer was history after 4 years, first water pump went and then transmission, cost more to fix than it was worth. Patricia of Hampton, NH June 5, 2009 A month ago my MAYTAG refrigerator started smelling like it was burning, making noises, & finally stopped working. I lost everything in the fridge & freezer which was such a waste since I am receiving food stamps. I bought this piece of junk in PORTSMOUTH N.H. on Christmas Eve in 2003. I was desperate because it was Christmas & needed the appliance immediately. I got nowhere with STATE STREET DISCOUNT or MAYTAG CO. so I called 3 different times to report this issue, to the U,S, CONSUMER PRODUCT SAFETY COOM.at the above phone #. I was told this fridge was not in the recall. My numbers match on the recall notice! Model # "MT"B22156GE*. There are 2 model numbers in the fridge. One is on the inside left & one is inside the freezer. The only difference in both numbers is that the one in the fridge has a W ae the end of it. This is definetly a recall because the beginning letters match the recall notice. I have been w/out a fridge now since all this started. (one month) I just don't have the money for repairs or a new fridge. I will badmouth the MAYTAG CO. until the day I die & will spread it to all my friends on the internet hoping they will spread it to all their friends! In the meantime, I am not eating properly because I have nowhere to put my perishable foods & I am elderly with all kinds of health problems. I didn't know until this happened that I had so many tears left in this old body! I am physically sick over this & still w/out a fridge. Report Your Experience
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