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Linda of Carberry OTHER (10/11/08)
We purchased 3 new Maytag appliances from Home Depot in March 2007. Within months the bottom-freezer refrigerator began freezing food in the crisper and other areas of the frig. After several weeks of throwing out frozen food, I noticed a banging sound that continued until ending with a loud pop which continually went on day and night, loud enough to wake
us up. I called the company and they said they would contact our local Maytag repairman and he would be in touch within 24 hours. It took several more calls and a wait of several more weeks before a repair technician came out, and made a small change in the frig, and for a while things seemed to be alright. Soon though the food began freezing again, and the noise started up. So did my phone calls, and promises to send out a repair man. By this time about 8 months elapsed since the purchase and I was anxious to have this resolved before the year was up. By now the Magtag repair service washed their hands of it I guess, because when I called the Maytag company in early 2008, they said they'd be contacting a different appliance repairman and within 24 hours he'll be calling. A month went by and finally I called him myself. He said, I haven't serviced your area in 2 years, and Maytag knows that. So back to calling the company, and threatening to go to Better Business Bureau. Nothing happened, and I continued throwing out frozen food items, now trying to use the door shelves as a crisper, in an effort to keep fruit and vegetables from freezing. Finally in frustration I wrote Better Business Bureau a letter and within 2 weeks I had a call from Maytag (now Whirlpool) and Alison King promised to send yet another appliance repairman out. (Generously, she promised this would be at no cost to us --HELLO??? I should hope not! I've only been complaining for the past YEAR!) He did indeed come (it was now July 2008, 16 months after purchase) and he did a small repair, and said he needed to return with a new damper. He seemed to think the noise was insignificant and ignored it. When he returned a few weeks later with the part, it turned out to be the wrong one. It was now September 2008 and I, in frustration, phoned Alison King back to once again complain that NOTHING has changed with the problems in my refrigerator. A couple weeks later, I pick up a parcel addressed to me, and there is a new damper for my repair. So its now up to me to call the appliance repair company back. He comes to install the new damper, and SURPRISE!! its the wrong one. Now, October 2008, and I'm waiting.....again.
I cannot account for exactly how many hundreds of dollars of food I've thrown out because of being frozen solid in the refrigerator. From fruits and vegetables, to jars of pickles, to milk and eggs, I've lost countless bags of groceries in the last year and half that I've owned my expensive new Maytag refrigerator. To say nothing of the countless nights of sleep lost listening to the banging and popping noises, and the stress involved with dozens of phone calls to the company, the 3 repair shops, and the letters written to BBB. Who knows what more will transpire before this is resolved?
Pattie of Barrington IL (10/09/08)
handle from bottom freezer keeps falling off. bought in january 2007, abt came in and replaced the bolts and handle in april 2007, and now it is out of warranty and handle won't stay on. cost of handle is 27.00 and bolts are extra and I would have to replace it. maytage refridgerator over 2000.00 shouldn't be doing this.
Eldonna of Lincoln NE (10/07/08)
First I would like to say that we have had Maytag diswasher for years and love it.. Now the refrigerater. We bought a Maytag Plus about 5 or 6 years ago. It has the worst ice maker we have ever had. The ice jams when we try to get ice out and builds up inside, the we have to open the freezer door to get it loose. When we do this ofcourse the ice spills all over the floor. Sometimes it just has a big clump of ice that stops ice from coming out. We will probably never buy a Maytag refrigerator again because of this.
June of Georgetown TX (10/03/08)
I purchased a French door bottom freezer Sept. 2006. March 5, 2008 a voltage board had to be replaced at cost--$203.29. Today October 3, 2008 ice maker had to be replaced--Cost--$377.68. I am 80 years old and have always had a refrigerator and have never had to have one repaired. It seems to me there is something wrong with a Maytag refrigerator and people should know about it.
$580.97 is one fourth the cost of the refrigerator in 25 months.
Tim of Dyer IN (09/27/08)
Bought this new as Hme Depot. Lucky I bought the extended service. First the ice maker went out. Now the whole unit isnt working. Compressor seems to be shot. Less than two years old, and it seems there are alot of complaints on the net about Maytag. Anyway, all my food an frozen items are ruined. I noticed when cleaning the back of the unit, the compressor is made in Brazil. Maytag obviously outsources most of the unit. What a piece of junk.
I will never buy a Maytag product again, ever! My old fridge was about twenty years old an still working, and never a problem. Had to go to H.Depot. At least they loaned me a small unit so I have something for the weekend. Home Depot should not carry any Maytag products. Even the people at the store says they have nothing but complaints.
Frank of Lastham NY (09/17/08)
Purchased Maytag MFD 2560 French door refrigerator in Sept 2004. This past weekend Sept 2008 the unit stopped working. Called maytag for service and was told they would be there on Tuesday morning. Called service company tuesday morning and was told they could not be here until Wednesday morning. Called Maytag back they were able to get another authorized repair company to come out tuesday afternoon. I met the repairmen at the house in checked the unit and said the board was bad. I asked him why that would cause the compressor not to run and he stated that the boardssometimes do not allow the proper voltage to the compressor causing the compressor not to run.
He went to a supply house and came back replaced the board and compressor still did not run. He than checked the charge and found the unit had leaked the freon out. He repaired leak and changed compressor out, but instead of charging the system with the original freon (R-134a) he used a differant refrigerant (R414b) I questioned him on this and he stated that the supply house did not have any R-134a and this was the same thing. He than added the wrong refrigerant never evacuating the system or weighing the charge in. He than stated that the capilarry tube was plugged and that he would call the factory for advice. The factory astated that there was a fix kit a whole new evaporator section and capilarry tube replacement. But he would have to drilll holes in the back of the unit to do this work.
I am experienced with Refrigeration having been in the field for 30+ years. I called Maytag again to complain and asked if I could talk to a technician/Enginer. I was firmly told that customers are not allowed to discuss repairs with any one but the authorized repairman. I firmly told them that the work was done improperly and they stated that they would have a technician call the repairman and discuss how to repir the refrigerator.
I again asked to talk with a experienced enginner and was told Maytag/ Whirlpool would not put anything in writing or allow me to discuus this with anyone. My option would be to have another Maytag authorized service company come out ( another service charge to me) and review the situation. All I can say DO NOT BUY Maytag products they do not stand behind there product or services.
Seok of Buena Park CA (09/12/08)
I bought a Maytag refrigerator from Home Depot in March 2007. And I started using the refrigerator after my marriage which was late in May. After 3 months later I noticed that the food and water in the cooler were not as cold as before. And I noticed that there was ice building up in back of the freezer part. I thought either my wife or I didn't close the door well. So I melted ice by turning off the machine. It took me serveral hours to remove the ice in the freezer. Right after that it seemed to be working again. But another 3 months later it happened again.
So I called Maytag to find out if there's a way to replace the machine. It's happened after short period of time after the purchase. Maytag said I'll have to get the service. They don't have any service like replacement. Since it's in warranty period I called A&E Fatory service to check the problem.
Technitian came and check the machine and he used hair blower to melt the ice. He said it seems working again. If it happens again he will order parts and replace. And 2 months later I see the ice built in the back of the freezer again. So technitian came and order the parts. It took me almost a month to receive all the parts.
After the parts were replaced, it seemed working ok. But it just took little bit longer(5-6 months) to have ice built in freezer. This time I tried the hair blower to melt down the ice. After I did that, this time it only last a month. So I called the A&E service and made a servoce schdule. This time the technitian called me and said the warranty was over last March so if he comes today then there'll be a charge to check the problem. and he mentioned that there's no such a service like replacement. I'll have to get the service no matter what even if it happens 100 times or 1000 times. It was ridiculous. If i have to get a service every 3~5 months, what's the point to keep this machine. I'm thinking to buy new one instead of paying service charge.
I had to throw away the food and beverages in the cooler every time I got service. I had to have a day off from work to get service the machine. And my wife and I got stressed out over a year dealing with repeating problem.
Angela of Brooklyn NY (09/11/08)
The bottom of my freezer crack in early March and I called someone from A & E to looik at the crack. I have my extended waranty with A & E. The service man said it was a manufacturer defect and only wanted to repair the crack. I told him no because it would look like a repair job. The bottom of the Freezer should of not crack with it being only a year old.
I wanted them to replace the refridgerator but they told me no. I am also filing a complaint against Maytag for not standing by their name.
James of Amissville VA (09/08/08)
In August of 2004 we purchased a Maytag French Door refrigerator (model MFD2560HEW) from our local Lowes. This August, 2008, we discovered the refrigerator was not cooling. Luckily we discovered it early and we had an Amana side by side in the basement, mosly used for beer and sodas. We lost a very minimal amount of food. But when we tried to get it fixed, (five year warranty), the real problems started. First I called Whirlpool. They said yes it is covered but we don't service your area.
So I called Lowes. Their service people said they would send someone that could fix it under warranty. Wrong. The guy came and looked, said the compressor had failed. he said actually he would not have had to look, they all fail. Anyway, when I asked about warranty he said he didn't do warranty but could fix it COD. Price on the compressor, $1200, and that wasn't even installed. I figured there must be a way to get warranty repairs so I said no thanks. He said OK, that will be $85.00 diagnostic fee please. So I paid the guy, he's just trying to make a buck.
I then called Whirlpool again, got a customer service person and explained the situation. She apologized profusely, said she would need to take the problem to her supervisors since they had no service where we live (Culpeper County, VA). She promised to call back within 24 hours. As has been noted in some of the other complaints they don't call back. I told my wife they wouldn't if this website was right. They didn't.
Next my wife says 'let's go to Lowes '. So we got the receipt and the manual and off we went. I figured she was fired up so I'd let her do the talking. She got the manager and the appliance guy and they looked in the computer and talked and himmed and hawed. Finally the manager says to go back and pick out a new refrigerator. My wife says, 'bottom line, what's it going to cost me?' Manager says 'nothing'.
So today we received a brand new Samsung, 26 cubic door French door refrigerator. Free! Kudos go to Lowes. The appliance guy said if the manufacturer doesn't step up to the warranty, Lowes will. And they did.
Raymond of Plano TX (08/29/08)
In Feb 2006 I bought a MayTag 24 Cubic Side by Side Refrigerator with a Freezer in the lower drawer Model MFI2569VEA . Since I have had it I had to replace an electronic card 3 times. First 2 times the electronic display was not working. Now the freezer portion does not work.
Of course when the freezer portion went out causing food to spoil. The 1st 2 outages where covered under warranty. The last outage warranty had expired.
George of San Diego CA (08/26/08)
I purchased a new Maytag Refrigerator side by side model MSD2542VEB00, delivered 7/12/08. By morning of 7/15/08 it had stopped working. I called for service and the A&E tech showed up late morning on 7/16/08. He reported the Compressor had seized up and required a replacement. I asked Joetta at Maytag service for a replacement REfrigerator but she said it was not their policy but she could expedite a compressor shipment in about 2 days. I complained through the Maytag site email and got the same reply from their responder Erin M.
Meantime I had lost all my food and had no ref. I complained to Home Depot and they came through for me allowing the tempoary use of a refrigerator until my new selection, a GE model (made in Korea) arrived and they would take back the Maytag. I am suing Maytag for food loss in small claims and so should a lot of others who seem to be in the same boat. Maytag does not stand by their products. The qulity is poor and the Maytag slogan BUILT STRONG TO LAST LONG is far from truth in advertising.
Over $300+ in food loss. Four hours lost work time by my wife waiting for the A&E tech. Constant running back and forth to fetch foods that could be used during the day. With gas at over $4/gal this was not cheap.
Darlene of Chinook WA (08/22/08)
In 2000 we bought a SS Maytag Model # MSD2957 AEB. Within 2 months the water line broke and flooded our kitchen. We weren't home at the time. Had to repace kitchen floor. Since then we have had 2 repairs made to the freezing unit and we still have to take the freezer apart and defrost it @ every 3 months as it stops keeping the freezer and refrigerator side cold. Basicily I only keep breas and cheese in this freezer. Maytag has refused to replace the machine which cost us @ $1800.00. They will get us a service tech at $60.00 a hour to come out and fix or replace any part.
We loose food and the machine has a water leak that has to be cleaned daily. We also had to replace kitchen floor( lucky our homeownwers covered the problem but aslo did not renew our insurance coverage. We had to find another insurance company)
Christine of Calgary OTHER (08/20/08)
Maytag Refrigerator Model # MTB1956GEW From the day the refrigerator was delivered it would make various loud popping and banging noises. I contacted Maytag about this and was told it was normal for this model because of the additional option for intalling an icemaker and the noises would not affect the functioning of the fridge.
The freezer section continues to ice up and then loses its' temperature. It it a constant cycle of freezing and thawing. I am most disturbed that many of my e-mails to Maytag were not answered. I believe this product is defective in design and Maytag refuses to address it.
Loss of food products due to spoilage on a constant basis. Do not use the freezer section for food storage anymore.
Debra of Perrysburg OH (08/19/08)
3 year old side by side refrig just quit working. it is maytag 26 cu ft msd2651hes. What rights do I have? Also the maytag dishwasher does not wash dishes that are on the top shelf, it is also 3 years old. I have to put all glass on the bottom shelf if I want them clean. There is nothing blocking the water in the lines because we have checked it out.
I lost most of the items that were in the freezer and some things in the refrig.
Lou of Leesburg FL (08/11/08)
I bought a counter depth side by side jenn air refrigerator in 2003. The second year I replaced the door in the ice maker myself $12.50.. The third year I replaced the defrost control $300. This year, while on vacation, it crapped out altogether. I wrote jenn air and got no response. I then wrote maytag and they called with an apology. I have since replaced all of my whirlpool,maytag and jenn air appliances with LG.
Besides the mess in the house ther was a loss of aroung $500. I am a meat cutter and keep a lot of meat in the freezer because I by primal cuts and process them at home.
Robert of Easley SC (08/08/08)
bought this side by side in 1999, after about a year, the compressor has been replaced 3 times, last time totally replaced everything ,shottiest workmanship you can even dream of, then had to replace the control panel, now the walls around freezer coil have gotten so hot that it melted the plastic lining of freezer, coil frozen solid, i paid over $1300.00 for the unit,so basically it has cost me $150.00 a year,
it will be a very cold day in hell before i ever buy another maytag product, which if hell has maytag refrigerators, it never will get cold or wont stay running long enough to keep it cold. lost food and the anger at buying one of the elite products on the market and it turning out to be junk
Jean-Pierre of Ottawa OTHER (08/07/08)
Ever since we bought our bottom freezer Maytag refrigerator PPPB1951HEW, it has been making really loud knocking noises as if someone threw rock on its side. Somtimes the knock is so loud that it wakes us up. I have contacted Maytag and they say that they never heard if this situation. Oddly, my sisted bought a bottom freezer refrigerator and she too has experienced the same noise.
The only work aroud that I know because Maytag was of no help is that by lowering the freezer temperature, the knock were not as loud and frequent. Anyone who has experienced this, I would urge them to add their complaint.
Marion of Oak Hill VA (08/06/08)
We bought Maytag's Stainless Steel, French Door, Bottom Freezer from Home Depot in Chantilly, Virginia less than four years ago. I don't have the paper work in front of me at the moment, but it was a very expensive refrigerator....about $2,500.
I am now on the THIRD compressor in less than four years! The third one just arrived today and I'm not so sure this one will last as it was made in Brazil. The service man said if this doesn't work he will have to replace the main control panel.
Fortunately, we are under warranty (for the compressor only) being less than four years since the purchase, but at this rate we will have something else go wrong next year for sure. The service man said the main control panel may need replacing also and this is not covered, nor is the $300+ loss of food, nor me having to take a total of four days off from work. I'm a dental hygienist and I don't get paid unless I work.
The only bright spot is that I have laughed hysterically over some of the other complaint letters. I guess misery loves company. I know that there is a lawyer out there that could do quite well for himself or herself and help others with a class action lawsuit. I just cannot believe how many people are having trouble. Maytag should be sued. Sign me up!
Karen of Phoenix AZ (08/06/08)
On April 1 2005 I purchased the MFD2561HES French Door refrigerator. Less than one month from purchase, it had to be completely swapped out when the motor/evaporator quit.
Since then, I have had to have Maytag Repair over on 10/18/05, 10/28/05, 3/30/06, 4/12/06, 5/26/07 and 8/6/08 for the same problem - the evaporator quits. Maytag does not stand behind it's lemon law policy. Each time, the fridge box climbs to 80 - 90 degrees, and each time it's a replacement of the same inadequate part.
This unit is not inexpensive to begin with, and one would hope would last 10+ years. I have lost hundreds of dollars on groceries that have been cooked in my fridge when it quits while I am at work, have lost time at work sitting at home awaiting a repair man, have had to purchase extended service agreements in order to keep pumping life into the fridge, and it's not even 4 years old.
Herman of Milwaukee WI (08/04/08)
Just purchased a Maytag Refrigerator Model MFI2266AE (Stainless Steel, Bottom freezer, french doors with water and ice dispenser) known as the Ice2O. After it was installed (same day) and began to produce ice, the dispenser motor stopped turning the auger that moves the ice into the dispenser cavity. This happened about 8 hours after the BRAND NEW refrigerator was installed. The unit was purchased on 6/29/2008 and delivered on 7/1/2008 where it broke.
Till this date August 3,2008 the repair man has ordered a new circuit board and auger motor, both of which have not fixed the dispenser. Stay away from Maytag, they are made in Mexico using inferior parts and under powered motors. The Maytag Repair Man Ad Campaign which suggest that the repair man is bored because he has nothing to do is the biggest lie ever. Consumer Report just gave Maytag the lowest rating of all appliances, despite the fact that Whirlpool a company with impeccable history of quality owns it now.
Wendy of Austin TX (08/02/08)
We bought a Maytag bottom french door bottom freezer, MGD2561HES, in 10/05. We had to have the evaporator fan replaced 4/06, 3/08 and now 8/09. Each time it's the same problem. What is wrong with this product? We are now on our 4th evap. fan. Is there any way to get Maytag to reimburse/ any class action suits/ any recourse?
Consequences include each fan always breaking on a weekend! A & E appliance to come out and fix costs $300+ each time and the time off of work to wait for them to show up. Not to mention the loss of food and inconvience of feeding the family without a fridge for days.
Rebecca of Ocala FL (08/02/08)
I bought a Maytag French Door bottom freezer refrigerator (Model MFI2568AEW) along with SIX other appliances for a newly constructed weekend home. The appliances were delivered on March 18, 2008. Four months later on July 13, 2008 I found water coming out from underneath the refrigerator. It has now been 14 days that I have been without a refrigerator and Setzers has been ZERO help.
I finally told them that I wanted the refrigerator removed from my property and that I wanted a refund of the $2200.00 that I paid for it. During the two weeks I have been in touch with A&E Factory Service who supposedly services these appliances to no avail and Setzers told me that they are my appliances now.
My brand new wood floors were damaged from the water leakage. I made FOUR trips consisting of two hours drive round trip totaling EIGHT hours on the road to my home to meet someone for repairs to no avail.
Joseph of Oakmont PA (07/30/08)
We purchased a Maytag Refrigerator 9/06.
Model # MFI 2568AEB French Door Loer Freezer. Since purchase we have replaced 2 ice makers, 1 control panel, a thermister, and just now the compressor needs replaced. We lost all the food in our freezer and refrigerator. We have 20 guests coming in 2 days and 7 house guests and no refrigerator or freezer. Maytag should be prohibited from selling this product and compensate we who purchased it. This refrigerator cost $2500 and is listed in consumer reports as desirable. Who tested this product? What can we do? My 15 year old Frigidaire that I gave to our daughter is still running and this Maytag product is junk. Maytag repairman commercial is a joke and so is this product. Please contact us with our options of actions we can take.
Lost food in refrigerator and freezer in excess of $500. Lost refrigerator $2500.
Robert of Brick NJ (07/23/08)
Maytag Refrig MBB 2254G. Less than 5 years old. Compressor broke. Replacement cost: 800 to 1000 dollars
Had to purchase new unit. In order to get one immediately I had to find a supplier and pick it up myself.
Carmen of Loveland CO (07/15/08)
Purchased french door with freezer on bottom in 2005. Since then I have replaced 2 ice makers, 1 compressor, 1 thermister, and the main control panel. I purchased Maytag because of supposed standard of quality and trying to support an American company .
I paid 1300.00 for a cabinet depth fridge. Then on top of that I am out about 500.00 in service charges and parts. I contacted Maytag to see about possible recall. The remedy was to offer me a 15% discount on a top end model ( Maytag, Kitchenaid, Jennair, or Whirlpool). What a hunk of junk! I shouldn't have to purchase a refrigerator every 3 years. These are durable goods. That 15% doesn't even cover my service fees or lost food. Not to mention the aggravation!
Sheila of Toronto OTHER (07/14/08)
My bottom mount refrigerator has had the compressor and the electronic defrost board replaced and has cost me almost as much as the refrigerator. Maytag customer service rep was very rude on the phone when I asked for help. Don't buy Maytag.
Food in the fridge and freezer was spoiled twice.
Bob of Northfield MN (07/06/08)
I purchased a bottom freezer Maytag in December '08. The compressor makes a ticking noise whenever it turns on. The appliance vendor said that is due to the new type of refrigerant being used. This is a loud noise and I don't think it is normal. He then told me I should consider buying an extended warranty!
Dianne of Raleigh NC (06/25/08)
I purchase my maytag refrigeration February 2007. In October 2007 it wwas not cooling. I call the store and a repairman came out and put in a therostat cooling fan. which cost me $200 dollars.
Then in January 2008 it stop cooling again. The repairman came out again this time it was the compressor which will cost me $800 dollars this included labor and cost. I feel like dumpimg it. I always wanted a maytag refrigeration I save for 2 years and it only lasted a good 7 months.I am very disappoint with maytag. I will never purchase another appliance with there name.
I was very disappoint and maytag people would not pay for it to be fixed. Stated the warrant has run out,
Sharon of Leesburg VA (06/22/08)
About 6 years ago we bought a Maytag Plus refrigerator because we thought Maytags had a good reputation for quality and dependability. We found neither of those to be true though! It seemed to work well for a couple of years, but that's hardly reasonable service from such a promoted quality product. After the first couple of years we had to replace the compressor. We just figured it was a fluke until our recent breakdowns.
Within the past year we had to replace the ice maker unit ($250), the thermostat ($300) and now, just 2 months later it's not cooling again! What's wrong NOW we're wondering? We've already now sunk 1/2 the original cost of the thing into repairs, but is it worth it to fix it once again or just cut our losses and buy something else? We're thinking to DUMP it and start all over with something new. You can bet it won't be another Maytag though...OR Whirlpool, since they now own Maytag.
In addition to the costly repairs, we also lost the contents of our freezer & refrigerator twice in 6 months. All expenses considered, it about totals the cost of the refrigerator to start with...$1500!
Erik of Edgewater FL (06/21/08)
Bought a Maytag MBF2556KEB along with another Maytag Fridge and had them delivered on 5/24. The other fridge worked fine, but the 2556 did not get cold at all. Tried to call Maytag, but they were closed. Could not reach them until the following Tuesday due to Labor Day weekend. Maytag has a 48 hour return policy and since I could not contact them(not my fault) they had to repair it.
They had a company come out and said it needed a new compressor. I told them I wanted a new unit and Home Depot(who has bent over backwards to help me) offered a discount if I would just have it repaired. I agreed and when they came out to fix it they found it had zero refrigerant. I told Home Depot to just exchange it at this point. With a refrigerator the leak detection is hit or miss. Home Depot took it back and had a new one sent out. I got the new one on 6/18 and it had the same problem.
A repairman came out and found it also had no refrigerant. I contaced Maytag and they told be basically to have it fixed and they would not do anything else for me. Fortunatly, Home Depot is going to exchange both of my refrigerators out for another brand(anything not owned by Whirlpool). I will never buy another Maytag or any other Whirlpool product and will tell everyone I know about this horrible experience.
Getting another brand thanks to Home Depot.
Sandy of Buffalo MO (06/10/08)
My elderly parents purchased a Maytag Frenchdoor Bottom Freezer Model T MFI2568AEW 05/06. Ken's appliance had to replace the icemaker within a week. Stating that had been a real problem but all ok now. Four more ice maker repairs later, plus new circuit board, plus compressor, and now it runs water all over the floor. Oh, yes they have sent repairmen asap each time the 90 mile one way trip to my parents home with the apologies and stating we are so sorry. My parents did purchase the extended warrenty but it will run out 2011 then what.
They have bought more ice since they have had this frig than they have their whole life and my mom is 76 and my dad 81. They have always praised MAYTAG as they had such good service over the years for their washer and dryers but won't ever buy another Maytag appliance. What ever happened to the Lemon Law! The Ken's appliance said too much time has passed and it does not apply now. They should have done something the first year!
Physical damage is that food has been wasted, money spent on ice constantly and it will be a miracle if my parents don't have a stroke or heart attack over this LEMON.
Keith of Toronto OTHER (06/06/08)
I have a top mount Maytag Dual Cool fridge that I purchased in 2003. It has never been the most quiet appliance, but that's just a side beef. My real problem is that last year the evaporator fan went and everything in the freezer thawed out. Thankfully it still had enough juice to keep the fridge cold so the milk wouldn't go bad. $300 later and the issue was solved. Then last month it happened again. Thankfully three days before the year had past so the part is under warranty. This time it will only cost $180 to fix, but the service company that Maytag recommended has changed it's policy to a 90 day part warranty.
Next time I won't be so lucky so I'll just dump it. Ironically I had planned on complaining to Maytag directly, but I can't find an email on the Canadian website. So tough luck for them that my complaint is that much more public now. My favorite part is that both service techs who came out said the same thing - these things always have this problem.
Fred of San Jose CA (06/01/08)
I bought a Maytag frig at 2005/9 and also the extend warranty. In 2008/5, my frig got problem and I called Maytag for services. I couldn't believe that they asked my for receipt but they could locate my name, address, both phone numbers, serial number, and model. They could even found my previous services date and issue. I had service called during the first year. Now, they said they couldn't and refused schedule service for me since they need to update the price of my frig.
Why they need the price for my frig? I don't think this is important and the most important that I have purchased the extend warranty and now they don't and refused to honer the service. How can such a big company do this scam. You paid the service and they refused. My extended service end on 9/24/2009. They located all my info and not honer the service. Can anyone tell me what to do?
Jennifer of Graeagle, CA (05/26/08)
we purchased a maytag bottom drawer refrig 7 yrs ago. within 2 yrs the compressor took a dive, now it took a dive once again.
sears could not send a repair man out for 10 days. therefore our food spoiled. we decided to get help from a local appliance repairman and he stated that it would cost over $500 to repair. we decided to buy a new frig and take the other to the dump which cost us $30 to dump.
this frig should have lasted more than 7 yrs for what we paid for it which was well over $1200. Sears acted like they didnt care because we didnt buy an extended warrenty
Marena of Kennewick WA (05/12/08)
I purchased my MFD 2561 HEW refrigerator on 2-8-06 from a local appliance store that specialized in top quality merchandise. I paid $2000.00 for what I thought was top of the line. Not a year later my ice machine was not working properly and ultimately stopped producing ice.
I called the repair man and because it was a year later, and my limited warranty has expired, I had to pay 400.00 to have the ice machine fixed. I thought this was strange but the repair man said it was a fluke and not to worry about it.
I got up today, 5/11/08 Mother's Day, and everything in the freezer and fridge was 60 degrees. I lost everything including the $200.00 dollars in meat that I had planned to use for my mother's day barbeque. There had been a strange noise coming from the fridge in the past few weeks but the manual said that it was normal. Well, obviously it wasn't, I lost everything in the fridge and freezer.
After reading the testimonials from this web site I see that I am not alone. I will never buy another Maytag anything. My husband is a project manager and builds homes for a living. There will not be a maytag appliance anywhere in any the the future homes he builds. Maytag, you should be disgusted with yourself. I also know that whirlpool bought you out, so guess what , none of those product will be in the new homes either.
I lost all my food. It wasn't run of the mill food either. Organic meats such as lamb, beef, chicken, and game meats that can't be replaced easily. Organic berries picked myself from the Pacific northwest. The only things salvaged were sauces that I put in the garage Amana refrigerator that came with the house. Mind you it is thirty years old. What happened to quality merchandise? If I wanted crap, I would have went to Wal-Mart. But no I spent a ton of money only to get bigger crap.
Don of Farmington NM (05/05/08)
We bought this Maytag Dual Cool new from the local Maytag dealer for over a grand on Aug 1, 2005. (We have no problems with the dealer.) But over the course of the first year, they had to come out to repair the refrigerator 5 times. They replaced the frig for free because it was in warranty. (We can provide the specific repairs with some searching through our files.)
Within the next year we had 2 more problems and we lived with them because it would cost us over $300 to repair. One was the module that provided for ice and water. We finally broke down and fixed it for $300. We didn't buy the advanced warranty as it was $226. a year and we thought, Gee, everything that could go wrong is already fixed!
We are making this complaint because we are angry with Maytag and feel their products are poorly made and therefore breakdown too much.
I almost forgot: we also bought from them Maytag washer/dryer. Both the washer and dryer had problems during the 1st year and they had to come out for them too. No additional problems for us, thank goodness.
Lost hours of time and convenience during the many repairs during the warranty, as well as $300 for repairs after the warranty ended.
Cheri of Dillingham AK (05/04/08)
I purchased a Maytag refrigerator side by side doors, that is basically four years old. About two months ago, I heard a strange noise coming from the refrigerator and I asked my husband to look at it. He cleaned in the necessary places and it ran for about two more weeks. Now we have been without a refrigerator for about two months. So we are in desperate need of a refrigerator. Why, don't I just buy another one? Well, in order to get another refrigerator where we live would be by air or boat, which the cost is outrageous.
I paid a pretty penny for this refrigerator, now I have to go fork out another $1,000 to $2,000 not including shipping to get it here. There are no service agents in the bush of Alaska so we have to figure this out on our own. I tell you what, I will never buy another Maytag product again, because you never know if your product will even last until MAY or if will only for the month of MAY. MAYbe it will and MAYbe it won't. I think they tag these items to say that...that's why they are called MAYTAG. The MAYbe machine.
All the food that has gone to waste because of this MAYBE I'll Refrigerator has costed me more than 500,00 dollars because she ship food in by bulk to feed our families, which mine is a family of nine. I shop at Costco and pay 67 cents for pound of shipping on a cargo airplane to get it here, so after spending 500.00 worth of frozen and refrigerated food, I am out once again about $800.00 after paying for shipping.
Kathi of Hammonton NJ (04/23/08)
For the second time in 7 months, my less than 3 year old Maytag French door refridgerator/freezer isn't working. The first time it was a fan motor which caused the refridgerator compartment to fail, I lost the contents of the fridge then. This time, the appliance tech told me it's the compressor which, if covered under warranty, won't be available to me for a week to 10 days. This time, I lost the contents of the freezer, ie, meats, ice cream, breads, butter, etc.
When I called Maytag (now Whirlpool) I was told there is nothing they can do for me but try to get the part out sooner. The rep called a parts distributor and got no answer as it was after 5 pm. Now, they want me to call the distributor to check on the part availability. I was basically told that there's nothing they can do. I thought Maytags were the brand with little or no service issues and yet my refridgerator has broken down twice in 7 months. I can't believe that the company is unwilling to offer me any compensation at all.
I lost over $250 worth of frozen foods because they can't be re-frozen once defrosted. I saved some by cooking them but, still lost quite a bit.
Sherri of Norfolk VA (04/23/08)
In May of 2006, we purchased a Maytag French Door Refrigerator from Home Depot. Two months later, the freezer evaporator fan motor needed replacing, as well as the freezer door guide tracks. Now, some 23 months later, it quit cooling...on a Saturday. Due to our son being diabetic, and the need to store insulin in the fridge, we were desperate to find a repair person. Some one was able to come Monday, and confirmed that the compressor needed replacing. After receiving two out of the three parts, I was informed on Tuesday that the third part was on back order until May 16th!!! I will NEVER purchase any type of Maytag/Whirlpool appliance EVER!! I am now trying to feed a family of 5 out of a dorm fridge, and trying to keep all our son's insulin cool.
With my military husband away for the week, my family is eating out almost every day, or going to friend's homes for dinner. I've purchased a dorm fridge to keep meds cool, and have lost in the neighborhood of $200 worth of food. The emotional distress is priceless!! I can't fathom trying to get my famly by until this other part arrives. I'm at wit's end, can't afford another refrigerator and am looking at Navy Legal for advice in suing Maytag for selling a LEMON!!
Joseph of West Palm Beach FL (04/22/08)
I bought 2 model:MFD2560heq SN# 10132232ET 10132327ET BOTH WERE PURCHASED AT Home Depot in 2004. Both are french door models with the piece between the doors rusting terribly as are the baskets in the freezer. One of them has had the compressor replaced already and also has had the piece between the doors replaced once due to rusting
MAYTAG REFUSES TO STAND BEHIND PRODUCT ALTHIUGH THERE IS AN OBVIOUS DESIGN DEFECT. I SPENT $3300 ON 2 REFRIGORATORS THAT ARE RUSTING AWAY
Keith of Chippewa Falls WI (04/21/08)
Made the mistake of buying a Maytag MSD2756GEQ side by side refrigerator. About 1 month from the expiration of the warranty the thing stopped cooling. Still waiting for the final repair bill which will be steep based on the time and troubleshooting involved. Apparently the problem isn't with the major components that are covered by the 5 year warranty. Bottom line is I paid $1300 for something I will have to fix 4 years 11 months after the date of purchase. Never again will I buy a Maytag product, and will spread the word to discourage anyone from doing likewise.
Ronnie of Raleigh NC (04/13/08)
Maytag is a joke, another compressor out, will not deal with them again.
Lost 200.00 worth of food.
Ed of Westfield, NJ (04/01/08)
Today my three year old Maytag refrigerator broke. The refrigerator has the Samsung name on the front but is actually made by Maytag. I found this out while looking for replacement parts online.
The problem began one week ago when the refrigerator started making darth vader like breathing noises. The noises where coming from the inside vents. Today the freezer stopped working and everything inside melted. I took the inside of the freezer compartment apart and found oil leaking from the coiling tubes. Oil is in the refrigerant so it was a leak. Surprisingly the refrigerator compartment is still working but I think it will fail soon, because the compressor is getting very hot.
Russell of Ono, PA (03/27/08)
Bought a Maytag French door refrigerator 1 1/2 yrs ago, at the tune of $2200. When you pay that much for a refrigerator, you assume it will not have problems for at least 10 years.
Well, the control panel started flashing at 3am on a Sat morn, and the ice door kept opening and shutting. I called my extended warranty (luckily I purchased one) and they could not get anyone out on a weekend. On Tues I called again. It would not be until Thursday before they could get a local repairman out. Meanwhile I had to purchase a small apt size fridge for my wife's medications and our food.
The repairman said he has seen 5 other of the same problem in our area and that Maytag is aware that the computer board has a problem, but no recall has been made.
Don of Oklahoma City, OK (03/08/08)
We bought a new Maytag refrigerator in late 2005. We didn't buy any extended warranty as I consider them to generally be a rip-off, and with the Maytag/Amana name, it shouldn't have been necessary. However this last week, less than 3 years after purchase, the compressor took a dump. The tech who checked it out thoroughly, and came to the conclusion that it was shot.
A new compressor would cost us almost half what we paid for the box in the first place, so we are just going to get a new one. Needless to say, it will NOT be a Maytag or an Amana.
Flo of Mid TX (03/04/08)
I bought a side by side Maytag refrigerator in 1999 from a Maytag local store after watching the Maytag ad on TV. Luckily, I bought the warranty because the first year, they had to service it for a broken handle door and then a water falls from a frozen water tubing. I guess this is just a start because they've visited us 2-5 times more for other problems. Last year, the freezer quit and the repairman told us that to unplug it and pour warm water inside the freezer to defrost--then it should work fine. It did work for few weeks; then it quit again. This time, they changed a part.
Recently, my fridge quit, and I was told the compressor is broken, and another repairman is to diagnose the problem. I am still waiting now over a week. My Maytag warranty had expired a long time ago, and my home warranty has been sending us a repairman. After reading all these complaints, I am disappointed with Maytag and would look for another brand.
Dan of Eagle River AK (03/03/08)
We purchased a 25 cu ft French Door refrigerator in June 2005 from Metro Builders in Oklahoma City, OK. If we fill the top refrigerator more than 3/4 full, food starts to freeze, then the water line to the internal filtered water dispenser freezes, then the compressor fails. We just had our second compressor failure in 3 years. So far, warranty has covered parts, but not labor. Luckily we have a second refrigerator in the garage (not a Maytag...thank goodness) so we haven't lost food. But still, what a piece of junk. Two compressors in 3 years and having to constantly make sure that the refrigerator isn't filled more than 3/4 with food.
Sonny of Forest VA (02/26/08)
I bought Maytag French Drawer Ice2O fridge in April 2006. Have had the ice maker replaced four times and the control box once. The icemaker still will make one tray of ice and no more untll I physically shake it. No more than one tray of ice is in the hopper at any one time--about 12 cubes, enough for two glasses of tea. I have been buying bags of ice for months. I have had four different repair businesses work on it and was told this refrigerator is a real problem. Paying over $1500 for an appliance that has basic structural and mechanical problems is the pits. This model should be recalled immediately. My warranty expires in weeks, and the problems will continue I am sure.
I am buying ice for general use, have constant worry that cancer drugs will not be kept cool and that I will lose everything in the fridge. I make repeated calls and wait for repair persons to come days and even weeks later.
Robert of Sanford, NC (02/18/08)
We purchased a Maytag Admiral, side-by-side, stainless steel, ice and water in door refrigerator Aug 5, 2005.
Two years and five months later we sent it to the landfill, as the repairs would exceed $400.
I can see why your Maytag repairman doesn't have much to do, since they total out so quickly.
Eric of Silver Spring MD (02/15/08)
We bought a Maytag French Door fridge, MFD2561HES. Shortly after the warranty was up, the HV Control Board decided to quit. We lose all our food. We called Maytag, and it took them another 3 weeks to fix it at a cost of $400+. Six months later now, the freezer works, but the fridge died. Again, I lost a ton of food. For a fridge that costs as much as this one does, there certainly shouldn't be this many problems. Maytag touts its dependability all the time on commercials; but beware, they are FAR from it. And from what I read on the internet, it seems I am not the only one.
John of San Jose CA (01/31/08)
We purchased a top of the line Maytag Side by Side refrigerator. Inside of a year, it failed. An electrical control failed. We lost the food and it deposited a pool of water on our new hardwood floors, ruining them. That's not so bad. Companies can have quality problems. What made it worse was Maytag customer service basically told us out of luck. Electrical controls are not under warranty. I wrote Maytag. They never responded! I filed a small claims suit. A month later AT the trial, the judge opened a letter received from Maytag the day before the trial. They claimed that they did not do business in California. AMAZING. I paid hundreds of dollars to find their agent of record in the state to serve them and they pulled a last minute shell game. I then paid other fees to have them served at their corporate headquarters. Meanwhile, the refrigerator (after having been repaired) failed again depositing another pool of water on our already ruined floors. I would never buy another Maytag appliance. I would only operate a Maytag appliance with a tray underneath it (to catch water!) and with an electrical surge protector. Their company sells poor quality products marketed as being reliable.
I have to replace my floor AND the refrigerator.
Susan of Salinas CA (01/11/08)
I am the Manager of 168 apartments where refrigerators have been replaced in dozens of units with the Maytag refrigerator. After just one year, almost every one of them have gone out and needed serious repair. We stopped buying all Maytag products since we've had bad luck with everything that has the Maytag name on it.
So many tenants have been inconvenienced and lost so much food. Our staff has spent uncountable hours in transferring food and installing replacements and doing many of their own repairs.
Jeanne of Morton IL (01/07/08)
I had a horrendous customer service experience. We have a five-year contract on our refrigerator. We have had Benson's in Peoria to our home to work on the ice machine (many times). I never had any trouble getting this accomplished. However, today (07 JAN 08), I ran into the most obstreperous people ever in customer service. The first time I called, a man said he couldn't help me unless I could provide him with the account number of Benson's in Peoria. I have NEVER before had to give them that information! I did secure it, but they said no one had ever before asked for that information! I called back and had the misfortune to get a person named, Chris, i.d. number 7343. He was totally rude, loud, nasty, impolite.
After finishing our conversation, I asked him to connect me to his supervisor. A woman named Susie answered. I told her why I was calling her. I started to tell her what happened and all SHE did was interrupt me and start asking for my details. It might have been more polite and PROFESSIONAL of her to HEAR ME OUT before interrupting me for details? Oh, and before she hung up on me (some awful noise came over the phone on their end like someone pressing a key on the phone), she said there was no record of my confirmation number. She did get my phone number information. You'd THINK she would phone me back after the noise on the line and her disconnect, right? NOT!
Pamela of La Grange TX (01/06/08)
I bought an Ice20 Refrigerator in March 2006. Within 3 months of purchase, the icemaker went out. After warranty went out, the HV board went out 3 months later. I have problems finding someone to even work on Maytag. Now after getting this fixed and actually paid for by Maytag finally, the icemaker does not work again.
I lost food. This is an expensive refrigerator that at this cost should work for years and has only caused problems.
Susan of Corning NY (12/22/07)
I purchased a Maytag Neptune washer and dryer in Jan. 06 to the tune of over $2000, and they are garbage. The washer smells of mold and has ruined my clothing, towels, washcloths, etc. Maytag insists cleaning it once or twice a month with bleach and dishwashing detergent is the cure all. It doesn't work nor does their new product Afresh.Our dryer needed a new drum after the first few months; although Maytag replaced it at no cost, it took them several months of backorder to get the new part to our repairman--finally repairing it in Nov. 06.
Now a year later, and we need another drum, and Maytag is refusing to supply us with the repair at no cost to us. They are making us pay the labor. This is absurd to treat your customers like this. I want my money returned to purchase another washer and dryer, and it wont be a Whirlpool or a Maytag ever. Please help all the consumers who can't afford to spend more money for a new one.
James of Laurel Park NC (12/17/07)
I purchase a Ice20 French Door bottom freezer refrigerator in May of 2007, based on years of advertisements extolling the virtues of Maytag quality and the Maytag repairman. It is very noisy at times and can be heard 3 rooms away and, at times, even upstairs. Maytag sent a service man who told me that the throbbing, buzzing sound accompanied by a higher pitched sound was normal for this $2000 plus refrigerator. Per the manual, I called Maytag customer service who told me nothing would be done, that I was just stuck with a noisy refrigerator.
Apparently, my only recourse would be to replace the unit at my own expense with another brand.
Paul of Las Vegas NV (12/09/07)
My Maytag refrigerator/freezer will not defrost. the model number is not shown on their website; they list have no MSDS as required by federal law and no refrigerant type listed on the appliance as required by law. There is no help from a live operator, for a year. I am a refrigeration tech, and I consider this item and company to be the worst by all standards.
Hundreds of dollars of food and the refrigerator/freezer sitting unused for a year, are due to Maytag as builder of the appliance.
Cathy of S. Lyon MI (12/03/07)
We purchased a side-by-side Maytag refrigerator (Model MSD2732GRQ) in July, 2004, to replace our 27 year old Amana after it failed. We have replaced the compressor under warranty. It was 15 months old at the time. And once the 'sealed refrigeration system' is opened - even by a certified Maytag repair serviceman - ALL other parts within the 'sealed system' are no longer under warranty of any kind. It took SIX weeks for a new compressor to arrive during which time we, and our H.S. age kids, lived out of coolers - not to mention all the food we lost initially. Of course we were told the new compressor was arriving 'within a few days' every time we called.
When it was finally repaired, I told the repairman the temperature often fluctuated, so he also replaced the thermostat. Currently we are mopping up every day since the fridge leaks water on the floor. Also the plastic flipper for the ice dispensor broke off and the thru-the-door water doesn't work. Not to mention the frozen vegetables and solidly frozen eggs last week (or should I say AGAIN) - irregardless of how many times I adjust the thermostat to a warmer setting. This appliance is 3 years and 4 months old. So much for spending big money to 'buy quality'. We just went to Home Depot, where we purchased it, and tried to get them to pressure Maytag but it doesn't look hopeful. I am another customer who will NEVER buy Maytag again and I will also check to find out what other brand names they sell appliances under. I wish now I had payed any amount of money to repair my old Amana.
I lost all food in freezer and fridge plus SIX weeks of buying ice for coolers. Because it was warm weather we ended up eating in restaurants a lot so as to avoid food poisoning trying to maintain food in coolers. But kids want milk and fruit. I have to constantly mop leaking water to forestall water damage to kitchen floor. We paid for 'thru the door ice & water' - we have neither. We only have 'on the floor water'.
Julene of Greenwood, SC (11/14/07)
Like most people on this site, we have had nothing but trouble from a very expensive $2300 French door stainless steel refrigerator purchased on 9-18-06. The very first day, the ice maker would not work and we had to wait for two weeks for repair. Since that time, we regularly have to pull out the ice maker as it jams with ice that falls behind the ice tray.
Now it has become possessed and the lights on the water/ice display are blinking and the flap/damper opens and slams shut every 3 seconds.
I called the hotline number listed in the manual and the CSR told me to unplug the unit for 30 minutes and that would rectify the situation. It did not. Called the Lowe's Repair number and they have diagnosed the problem over the phone (fried motherboard - imagine that) and are supposedly overnighting the part to me. They also extended my service agreement until next year, but after reading the logs on this website I am afraid of what is to come.
Thankfully, the Maytag CSR was extremely helpful, kind and the parts are not on backorder. He scheduled repair for Friday even though the schedule was full.
Steve of Fort Collins CO (10/31/07)
Sadly, we purchased a Maytag refrigerator in December 2006. We are currently listening to the drumbeat of the FOURTH damper that has been installed in this unit. Maytag admits that a poorly engineered damper is the cause. They refuse to trade or issue a credit, claiming that a noisy (really noisy!) damper is not a defect. The Maytag Customer Service department was absolutely useless! They have stated, in essence, that as long as the refrigerator is cooling properly, they have no liability regarding noise issues.
Even though they are aware of this problem and are re-designing the damper, they continue to sell the defective model (#MBF2262HEW) to unsuspecting customers. There must be some protection for those of us who bought in good faith. I strongly encourage future customers to think twice, or even three or four times before purchasing a Maytag product.
Lois of Burlington OTHER (10/22/07)
Our Maytag refrigerator, Model MSD2456GEW, has just had to have its compressor replaced at a cost of $600. It is only five years old. I thought if I spent $2200.00 on a Maytag it would last a long time. This is very disappointing. I also now have to replace a large portion of my hardwood floor as it was ruined by water leaking out of the fridge. When I search for contact information for Maytag/Whirlpool, there is none to be found. They have a phone number but it just leads from one automated menu to another. Is anything being done to stop this company from selling appliances that will be sent to the dump after a very short lifespan?
Bob of Danville IN (10/13/07)
I have a 1 1/2 year old Maytag French door, bottom freezer refrigerator. The control panel started flashing, and the ice dispenser door cycles constantly. The repairman says it is a common problem that can be fixed by replacing a circuit board that costs $500! Does anyone know if there is a recall or a hidden warranty for this problem?
Lost all food in top part of fridge. Two weeks without fridge.
Jeanine of Sarasota FL (10/11/07)
four weeks ago we took the bottom glass shelf out to reset the shelves. Since it was out,wiped it off. While replacing this shelve back into the refrig,it proceeded to explode shattering glass as far as across the room and into the top of my foot (approx 4 ft)the glass scratched my husband's glasses and cut him in numerous places.hands,chest... Made 3 or four phone calls to Maytag. They are sorry but new shelf.shipping will be about 55.00 on this 4 yr old refrig.(out of warranty ) Never a call from Maytag. I'd prefer a refrig from China next time/nothing could be this unsafe.
Barbara of Mukwonago WI (10/07/07)
I bought my Maytag refrigerator at the end of Feb. 2006. As of tomorrow, it will be my 7th service call. I already had 3 parts replaced and 2 more are going in tomorrow. I had trouble with the ice flap, flapping all night; and I had water leaking out after I was done getting the water needed. Now it's leaking more water than before. One repair man told me "Oh, yeah, they're having a lot of trouble with that." When the flapper started flapping, I had to wait 2 weeks before I could get it fixed. In the meantime, I had to keep making or buying ice to keep my husband's Insulin cold!!All the food had to be thrown out and 2 parts replaced. They told me I was getting PRIORITY service, because of the Insulin! That's what they call Priority? Maytag doesn't care; they got their $$$ out of all us fools. I did get the extended warranty, but who's going to pay me for 7 days of waiting 8-to-5 for them to come, not to mention all the food that was lost? I just want my $2800 back so I can go buy something I don't have to have repaired 7 times. I already emailed the BBB about them. So far I haven't heard back. Oh, by the way, when the repairman was here one time, I asked what part is going to go next? The guy told me to write all the parts on pieces of paper and put them in a hat. At least there is one honest repairman!
Ada of Elk Grove, CA (09/03/07)
My stainless steel, French Door fridge is doing some weird things. The ice maker flap is opening and closing for no reason and the lights on the control panel in front are blinking. We cannot call a repair person as this is a holiday. From the previous comments on this website, it appears to be a motherboard issue.
I bought this fridge at Home Depot in Feb of 2006 and this is the second problem with this refrigerator so far. The first problem was that the track that holds the veg. and fruit trays broke within 6 months. Luckily I was able to order a replacement free of charge.
Next time, I'll do more research before buying such a big ticket item.
Cyndi of Plainfield, IL (06/20/07)
HEY MAYTAG MAN.... WHERE ARE YOU? I am not sure why we are all allowing Maytag to get away with the terrible customer service and a VERY poor product.
I have had no refrigerator since June 12th and have had the worse possible service from Maytag. They DO NOT CARE.
I have been waiting for a part since the 12th, today is the 20th. I have called several times a day and have been hung up on, yelled at, lied to and even spoke with a Senior Executive who basically told me he just doesn't care.
Jill of Ballston Spa NY (06/18/07)
We purchased a Maytag french door refrigerator less than 3 years ago for $1600 at a local Home Depot. Since then, we've had it repaired 3 times spending an extra $500 in parts and labor. Luckily when we needed to replace the compressor it was still under warranty because that's a $500 part just itself. We've called Maytag's customer service every time to let them know what has happened and except for a $70 credit for the first repair we received no other compensation. Well, it has to be repaired again. Although we are not sure how much this repair will cost, it's more money we lose. The only thing the customer representative could give us, agreeing that we bought a lemon, was a 6 month warranty on parts after we pay for this current repair. We believe we did buy a lemon. Maytag is supposed to be a quality product and we did buy it because of their reputation. We researched refrigerators before we bought this one and didn't buy a cheap model.
Then we found out from the local appliance store repairman that there are many people in the area that bought the same refrigerator and he had also made repairs on those. Come to find out,
Adrean of Benicia CA (06/16/07)
My husband and I bought our French door Maytag refrig from Home depot in June 2006. The day after it was delivered and installed, we still didn't have any ice, called Maytag for service and the tech had to replace the icemaker. Now almost a year to the day it has started to flash and the flapper on the icemaker keeps opening and closing. The person on the phone advised me to stuff a rag in the hole where the flapper is opening to avoid loosing cold air; he also stated that the motherboard is fried and that the part is on back order for 3 weeks.
All of our food is warm and I had to take all our food to a neighbor’s house. I have five children and I have no idea how we will live without a refrigerator for 3 days let alone 3 weeks. I called Maytag again to question them as to what they would do about our food going bad and she said they don't cover the loss of our food. I am so disgusted with Maytag. We spend over $2000 on this item and haven't even gotten a year of worry free use out of it.
Lois of Poquoson VA (06/06/07)
We purchased a Maytag Ice2O French Door Bottom Freezer in April of 06. By mistake we purchased two warranties, one with Home Depot, and one with Maytag. We thought they were the same, the second being a renewal. The day it was installed the icemaker wouldn't work and had to be replaced. On May l7th all the lights on the door panel began to blink and the flap that releases ice and water flapped back an forth. Very annoying. The refrigerator stopped working. We lost all items there. We called our warranty GE and they said it would be five days before anyone could come and look at it. On that Friday the tech. came and didn't even open the door and said he knew what was wrong, he had replaced three that morning. The hv,lv control brd. Ten days later he returned saying it was fixed. Guess what it didn't work. Called them again and they said another ten days. We wouldn'd accept that because of the time and they did send someone the following day. Well he came back again and said it was the compressor. Another ten day wait.
Arthur of Brighton CO (06/05/07)
We purchased 5 Maytag appliances, French Door bottom freezer, dishwasher, microwave, cook top and double ovens in May 2006 and to say the least it's been a nightmare. Almost a year to date 3 of the appliances are not working correctly and we are either waiting for a repair man or a part for the repair man. We would never purchase Maytag again.
Kate of Cheshire, CT (05/06/07)
We purchased the Maytag frenchdoor refrigerator in August 2006. We bought this expensive $2,000 frig because of my spinal cord injury and use of wheelchair.
We were informed by the repair man that the mother board was fried. He reported seeing this quite a bit. In contacting Maytag, we were told this part was on back-order, but it did not indicate a problem.
Sharon of Ponte Vedra Beach, FL (05/06/07)
I purchased a Maytag French Door Refrigerator 7/15/05. My first breakdown was 7/05/06, to replace motor evaporator. Second call was 10/26/06, to replace ice maker assembly. The cost to me was $288.65.
Now I am waiting on a motor to arrive 5/5/07 to fix my refrigerator. I eat more out of ice chests than a refrigerator!
Becky of Haskell, TX (04/17/07)
In August, 2001 I replaced all my appliances with Maytag. Side-by-side refrigerator, Gemini electric range, Neptune washer and dryer, vent-a-hood microwave and built-in dishwasher. I also purchased extended warranties on all products, which at first I thought was a waste of money, but now I'm relieved.
I had the top of my electric stove replaced because of a stress fracture. Then, I had black mold build up in my washer. I called Maytag and was given a list little things to help reduce the mold build up. I didn't buy a front loading washer so I could bleach and scrub it regularly.
The icemaker in the refrigerator has been nothing but a constant pain. It leaks water, ice builds up, gets stuck and doesn't empty properly. Ice also builds up on the top shelf inside the freezer door, under the gasket. Black mold appears around the freezer gasket. On the frig side, the bottom drawers get ice crystal build up if I don't open the drawers.
Last Saturday the frig side was very warm. The repairman told me this was a problem Maytag had with refrigerators and he had to install a tape kit on the freezer vents. Why, after 5 1/2 years, is the taping of the freezer vents necessary? Isn't there a bigger problem?
I had to turn off the water and can no longer use the water or icemaker, plus I spend more time cleaning the washer than doing laundry.
Linda And Don of Florence CO (04/11/07)
Our Maytag Wide Side french door w/ice water in door was purchased Dec.2002. About a year ago refrigerator stopped cooling but freezer was fine. We thought air from freezer was somehow blocking cooling air to fridge. There is not enough information about auto-defrost in the handbook. We defrosted with hairdryer & it finally got cool again after a few days. Now same problem happening again. I called Maytag people and talked to a really nice man who offered several things to try - most we'd already done. So again lost all food in fridge & freezer. Finally unplugged it for the afternoon & trying to see if it will resest itself. Maytag gave us a second toll free number to call Andy for a local referral to an appliance man.
Joan of Antioch CA (04/09/07)
We purchased a Maytag side by wide refrigerator four years ago. We actually have not had anyone out to service it...until now.
The post between the refrigerator and freezer units gets hot to touch. In fact, it is so hot that you can't leave your hand there for more than a few seconds.Now we are getting a burning smell that concerns us. We are going to have to unplug it because we are afraid of a fire.
We spent a lot of money on this fridge. It replaced a twenty five year old Kenmore which is probably still running just fine for someone else.
I came to this website thinking there was a recall on this refrigerator. I had also read on another website that many people are having this problem of too hot to touch on the divider between freezer and fridge. I wonder why there has not been a recall. That would make Maytag stand up and take care of their defective merchandise. It looks like we will have to buy a new fridge. You can bet it will not be a Maytag! We paid about $1500 for it, and we feel we should get more than 3 or 4 years out of it. We are concerned for our safety to continue to use it.
Nell of Scottsdale AZ (04/06/07)
I purchased a Maytag French Door frig in Feb. 2006 from Home Depot for $2500. After 2 weeks, the ice maker jammed.Had numerous service people over the past year. May tag replaced the ice maker twice.Still the ice maker jammed. They told me to disconnect the RO, which I had done. Still no luck.Still the ice maker jammed. Another Maytag serviceman came & said the water valve was faulty & replace the valve. It worked for a few months and after the warranty has expired, the frig quit working. My food all thawed.
When I tried to contact Maytag, I get a recorded message & then get disconnected. Had to have an emergency serviceman who said the fan motor in the freezer is burned out. Now I am paying out of pocket. Home Depot has not interest in this problem & I cannot contact Maytag. I would like my money refunded so I can get another refrigerator, certainly not a Maytag!!
Waited weeks each time for a service man. Had to buy ice. My food was destroyed. The mental strain was tremendous. i have just paid a repairman $180 and he can't get the part for a week. My food is ruined again and I will have to pay another service call plus the cost of the fan motor.
Patsy of Garrison TX (04/06/07)
I paid $2200 for a MSD27 Maytag side-by-side refrigerator in Sept 2001 -- obviously not a cheap item. I've had nothing but problems that began only a few months after the purchase. The icemaker has required replacement every year, including the first year under warranty. I've had water overflow problems in the freezer that caused glaciers of ice. I've had to defrost my frost-free freezer several times each year. Just after the icemaker was replaced again in Feb 07, apparently the solenoid went bad. When the repairman replaced it, he said it has obviously been leaking and has rusted the frame on the fridge. He said the warranty won't cover that because it's considered an act of God.
If God was acting in this situation, He would strike Maytag where it hurts!
Now it's stopped cooling correctly (again!), and I need yet again another service call in 2007 -- that's three in the first three months of this year alone. Fortunately, I've maintained an extended service contract on this product. However, should it be necessary to buy a policy year-after-year to keep a Maytag product functioning from year 2 through 5 after purchase? We're not talking about a 20-year old product. Frankly, if I were, it probably would be running fine.
I've owned Maytag products for over 30 years, and my parents owned Maytag products for over 40 years. Obviously, we have been loyal customers. These include refrigerators, dishwashers, washers/dryers. I've never had product quality problems like this with any other Maytag product I've owned. They should reconsider running their old idle service man commercials. Obviously, that's a bad joke these days.
Lashawn of Gardena CA (04/05/07)
I purchased $5,689.00 in Maytag kitchen appliances. I have had to exchange 3 out of 4 products. I exchanged the oven glass top 3 times, then the oven 5 times. The microwave burned itself and was exchanged for one of lesser features twice, the dishwasher door was rusting after 30 days and was removed and exchanged and now the dishwasher will not function. I now have mix and match appliances. They have schedule various appointments and waiting all day for a technician is a nightmare. The expensive extended warranty is worthless. During one of my services home depot and maytag were at each other throats in ownership of responsibility to the customer.
Marcella of Humble TX (04/04/07)
We purchased a side-by-side Maytag Plus in November 2001. It has been great up until now. I noticed there was no ice in the icemaker and griped at my husband for leaving the lever up in the off position. When I got home in the evening, there was still no ice and I noticed that all of my frozen food was dripping. Everything was thawed out. Couldn't save anything. Same with the fridge part. I haven't bothered to call anyone yet but after reading all of the other posted messages, I'm not sure if I should especially since I didn't buy the extended warranty. I thought Maytag was a pretty good and reputable brand but not anymore. We paid about $1100 for it. Lots of food and money wasted.
Hundreds of dollars worth of food had to be thrown out. With the prices of food, it hurts the pocketbook quite a bit.
Heather of Stuart FL (03/31/07)
I bought all top of the line Maytag appliances in April 2006 & here is the result: 1. Dryer - has been repaired twice 2. Washer - repaired once 3. Microwave - never worked & was replaced 4. Dishwasher - has been repaired twice. I am still waiting for parts - and has been over 1 month! 5. Side by Side Fridge, Freezer on the Bottom, Water on the Door (the newest latest greatest fridge?) . . . stopped making water, ice cube door opens & closes nonstop, fridge & freezer went warm. Got someone out here but am still waiting for parts so it can be fixed.
William of California, KY (03/16/07)
We built a new home in 2005. We purchased all new Maytag appliances because Maytag always had a reputable product. The French Door Refrigerator has had to be serviced three times. The last time took three weeks and is still not repaired because the service company cannot get the needed part from Maytag. I have an extended warranty that covers the service and the parts are still under the new appliance warranty.
When I have contacted anyone from the Maytag company I have been treated rudely and w/o any understanding to our problem. I will never again purchase anything associated with Whirlpool or Maytag.
Clifton of Shelton WA (03/06/07)
Less than 2 year old Maytag refrigerator broke last Sunday and Maytag extended warrenty won't even send some one out to look at the problem till Thursday (If I was willing to pay for the repair myself, several repair places say they would have came out to fix it the same day I called). When I asked about slow service, the Maytage person said that, by contract, they didn't have to send anyone out till the problem existed for 14 days. When asked who cares about Maytag's reputation the answer they gave was: maybe someone on the Whirlpool Corp. board of directors might care. Suffice to say - I will not buy another refrigerator from them (the last one cost over $1500.00)!
Angie of Cape Coral, FL (03/05/07)
We purchased a Maytag french door refrigerator in Dec. 2004. We have had Maytag repair people out at least 4 times since then. Thank goodness bought the warranty because our fridge finally went warm 5 days ago.
We called the warranty company and they said someone would call us the next day. They did and they said a repair person would call withing 24-48 hours as Maytag doesn't service our area anymore. The repair company said my compressor and the control board were both bad. I asked how long for parts (they don't keep them around) he replied at least a week!
Joseph of Columbia PA (02/28/07)
We bought an Amana refrigerator in July 2005. It did not keep the ice cream frozen. I have had three technician visits by them and one from another Maytag service who sold me a contract. I have paid $1,100 and this refrigerator is not working.
Valerie of Watsonville CA (02/18/07)
We have a Maytag Side by Side Refrigerator. The freezer door has been popping open so my husband took the drawer out and noticed that the defrost coils were lifting and has burned both sides of our freezer. We took the panel out and noticed that ice has formed behind the coils. What we noticed is that they only have two screws on the top of the coils holding it on the back of the freezer so when ice builds up it will lift again and burn the sides.
Maytag was very rude said there is nothing they can do. This fridge is only 5 years old. Come on they are suppose to last longer than that. Even the service people we talked to says they cant replace the sides since the plastic is melted. We feel uneasy about Maytag products now that this has happened. We would like them to replace there faulty product.
Andrea of Benicia ,CA (01/16/07)
December 2006 our Maytag refrigerator, purchased August of 2005, made awful high pitched buzzing and ringing every 30-60 seconds for 15-30 seconds. By the next day the refrigerator and freezer were warming up and destroying the $200 of food I had just purchased the day before.
Since the one year warranty was up (of course!) we had to pay an appliance repair person $121 to come out. He replaced the relay with a Maytag relay and later that day the noise began again. After a few days the noise got louder and more frequent until the freezer shut down and we lost all of our food again. The next morning the refrigerator finally shut down.
The people who after hours answer the phones at Maytag are VERY RUDE!!!! to say the least. They are suppose to be out here tomorrow - we'll see what happens.
Stewart of Escondido CA (12/30/06)
We purchased a Maytag Stainless Steel French Door refrigerator (over $1000.00) from Home Depot in April 2005, it wasn't installed until August 2005 when we finished our new kitchen. In October 2006 the unit failed to cool, we finally got a service call in 2.5 weeks and was told it was the compressor which would take a week to order and another week to schedule a repair.
Finally on 12/30, we got a service call to replace the compressor. It was the wrong compressor in the box! I'm very disappointed with the quality of this supposed SUPERIOR product. We’re trying to live out of a bar refrigerator with a family of 5. Loss of food, repeated shopping trips, time for repairman visits, etc. Just a massive pain.
Rene of Conneaut OH (12/25/06)
I bought my Maytag side-by-side refrigerator in Feb 2005 and I loved it, for a while. In Nov 06, it completely quit working. I called Maytag, who basically did nothing. I called a local Maytag service company who couldn't come to my house for a week. When they did, they told me the compressor was bad and they would order it. Three weeks later, a guy shows up with a broken compressor (sent from Maytag).
Two weeks later, I call Maytag again, where I get hung up on 3 times, transferred to the wrong department twice, and for 12 minutes listened to a lady dial numbers in my ear over the phone before disconnecting me. Dec. 21, 2006, I finally get a compressor. Dec. 22, 2006 the compressor quits working, all my food goes bad again and I can't do anything about it until after Christmas. My family has been living out of a dorm size fridge that my father happened to have in the garage.
I can't afford to buy a new refrigerator, but if I have to, it will NOT be a Maytag. I'll buy LG!
E. of Lake Zurich IL (11/14/06)
After reading all of these complaints I guess we're in for a long problem. According to Maytag there are only 2 companies in Illinois who can fix my refrig. Well, the first place said they can't. That leaves one place. They won't come to our house. They are called A&E. They are horrible!!! They don't give a care about consumers AND will do whatever it takes to avoid going on appts. So... I am now on day 10 with no refrig. I had to go buy a $300 Home Depot refrig to get by. I can't live out of a cooler any more. This is horrible... horrible... horrible.
I've spent $300 to purchase a new refrig. That's alot for us. I have children who require unusual and unique healthcare as well as a husband who too needs excessive healthcare. I don't have money to throw away. Nor do I have time to toss away either.
Fred of Bristol CT (11/14/06)
We have one of the waterfall version of the Maytag side by side. It is very pleasant sounding, late at night. Even from our BR we can hear the water gently running from the front door down to the floor, through to the basement where it pitter patters. Ha ha, unbelieable. We'd say its all been covered very well, ours is only (4) years old. We've had several floods. We've decided not to fix it any more. We'll run it untill it ruins the food one more time then replace it.
We have put an old old frig back in the garage, it must be 20 years old, no kidding but we put our meat, etc in it and just use the new high end Maytag for soda, milk and beer. What is a good make for replaceing it, we'd like to have the ice/water in door feature again. Thanks, Bristol CT PS, like many we also bought a Maytag Micro, its a piece also, it just goes off, no ligths no nothing. We unplug it, my wife keeps a little stool by the stove so she can reach the plug, it's all unbelivable.
Floor, food, bottom of cabinets and we are now wondering about mold!!! I have asthma !!!!
Paula of Buckeye AZ (11/10/06)
We purchased a Maytag refrigerator from Lowe's on August 18, 2006. Maytag Stainless - French Door with the freezer in the bottom. We had a service person out twice to this date of November 10, 2006. Last night when we opened the freezer for ice cream, it was more like a milk shake. I couldn't call for service since the Magtag service center was closed until this morning. When I finally did get a real person on the phone, they didn't have a service person available until tomorrow between 6am and 7 pm. The light is on in the refrigerator and freezer BUT the control panel on the outside of the refrigerator has no lights and does not function. My food is rotting and defrosting as I write this.
Maytag doesn't give a care about the consumer. Buy the product and deal with their problems. They will not replace this piece of garbage. I asked the service rep for a phone number for their corporate office and she replied with an address. I asked how a person would get in touch with someone by telephone and she replied with you can't. I guess Maytag/Whirlpool Corporate must work out of their garage? If we ran our business in this fashion we would be out of business. I will find a number for the corporate office and I will get results. This Maytag is less than 3 months old and I need to wait a least 24 hours before some Maytag repair person will be at my door. This is insane. I am a 58 year old woman and I have purchased major appliances since I was 20 years old. I have never encountered such an inferior product. In all these years I have never had a single service call on any of the applicances (none of which were Maytag).
The mental anquish I sustained during my request for service goes far beyond the spoiled food. It's a lose-lose situation.
Jill of Bozeman MT (11/01/06)
I purchased a Maytag refrigerator from Sears in June of 2006 and by October 2006, the compressor quit working. I was out a refrigerator for two weeks while waiting for the repairman and part. After the repairman spent 2 and a half hours putting in the new compressor, it appeared to be working again for one whole day before breaking down again. I phoned Connie (the manager) at Sears and told her I cannot afford to keep throwing away all of my food and taking time off of work to wait for a repairman and that I would like a replacement. Lo and behold, the response is dodgey and political and in a round-about way a NO. I now need to repeat this nightmare again of missed work, lost food and headache. I will absolutely NEVER purchase another item from Sears again!
I have two receipts for recently purchased fresh and frozen food. One is from Costco for over $200.00 and the other from Albertsons for over $100.00. This food was spoiled and had to be tossed out. I missed two half days of work at $40.00 per hour (massage therapist at an athletic club) and have another two half days lost pending the next repair. I estimate my lost wages totalling around $650.00. The total loss is around $1,250.00.
Bernice of Duson LA (10/22/06)
I purchased a Maytag Refrigerator in 2000. We have had about 15 service calls on the I/M. My father-in-law purchased a Maytag Refrigerator about 6 months to a year after we did and is having the same problems. I have spoken with the service company and they say that Maytag has had many problems with the icemakers in the refrigerators from that year. I will never buy another Maytag Refrigerator.
The last service call around August 2006 and the guy I spoke to at Maytag said that my appliance had been serviced for the same problem more than 4 times within 1 year and that someone from their LEMON department would be contacting me. No one did. Why am I not surprised. My extended warranty expires in January 2007. The guy from Maytag also told me he could give me my service history on my appliance. Like they had something to hide.
Shari of Elk Grove, CA (10/14/06)
We purchased a Maytag side-by-side stainless steel ice-in-door refrigerator freezer in 2001. It has been nothing but problems.
The ice maker has been replaced three times. The ice-to-door has never worked properly - it makes crushed instead of cubed. The refrigerator side stopped working and the produce drawers constantly have to be replaced because the entire front comes off in your hands and breaks.
We have probably spent over $800 in repairs.
Steve of Reno NV (09/14/06)
I just returned from my wife's work where we made an emergency freezer transfer of all her breast milk for my 6 month old daughter. Not all would fit so we may lose some. Like most others - purchased 1 year and 2 months ago. Having faith in a $2000 product I did not purchase the extended warranty.
Michelle of Auburn, GA (09/10/06)
Summer of 2003 we purchased a Maytag Elite refrigerator. In December of 2005 the evaporator motor, located in freezer, had to be replaced. The repairman warned me this would happen again.
This part was replaced again in early 2006 and now in September 2006 we are waiting for the part to come in the mail so we can replace it again. Fortunately the repairman was kind enough to show me how to replace the part, so I have no cost in labor.
I thought the Maytag repairman was not a busy man - sounds like job security to me.
Joanne of Winston-Salem NC (09/02/06)
Because we have a 20+ Maytag washer and dryer that have never needed a service call we purchased a Maytag side by side refrigerator about four years ago. It is a good thing we purchased the service contract from Sears as they make bi-monthly visits to our home. The design of the side by side is great - lots of usable room inside but something about the ventilation has caused us continual problems. I can not keep lettuce in this refrigerator - have to run it to the one in the basement. The lettuce freezes in the Maytag. Also many items at the top get too cold and freeze. I have it set on a low setting.
Also, there are these plastic covers (that cover wiring) under the doors and they are constantly falling off. It is irritating. MY SISTER-IN-LAW PURCHASED THE SAME SIDE BY SIDE REFRIGERATOR AND SHE REPLACED IT AFTER ONLY ONE YEAR.
I even called Maytag within six months of purchase and they were most rude and refused to replace the refrigerator. I will never purchase a Maytag item again.
Lisa of Lutz FL (08/24/06)
My elderly mother purchased a traditional, (freezer on top) Maytag refrigerator in April of 2003 from Sears. Within a few months, she was experiencing water dripping from the freezer door and collecting between the door and gasket. She called Sears in August 2003, they sent a technician. He couldn't find the problem so he told her it was normal. So my mother lived with it, continuing to wipe the door and resulting frozen water accumulating inside the freezer and around the door. In November of 2003 she called an authorized Maytag repairman to have him diagnose the same problem. He also told her it was normal. She gave up trying to get it fixed.
Now she has a freezer door that has rusted through. Maytag customer service told her it was NOT normal for water to be dripping from the door, but that my mother would have to pay $139 to have the problem diagnosed. She told them she did that already, twice, and noone could find the problem. All she wants is a new door ($100). Since it's out of warranty, Maytag won't pay for the service call or new door, even though the problem began and continued during the warrantee period. Since the door costs $100, it will be cheaper just to replace it. I told her to go back to Sears and see if the salesman will stand behind the product (and not just use it as protection from all the disgruntled Maytag customers! Ha! Ha!).
The customer service rep I spoke to on behalf of my mother was rude and had the audacity to say that my mother was lying!! It's obvious Maytag has no reputation to salvage so the consumer is left to fend for themselves. I had been considering purchasing the French door refrigerator with ice/water through the door and the double oven freestanding range, but after reading all the horror stories about Maytag appliances I'll look elsewhere! Thank God for this website. I've checked Consumer Reports and their information is very inacurrate. They should really check websites like this one or have a customer satisfaction link where the consumer can get the true picture of product reliability and service.
Cathy of Cincinnati OH (08/24/06)
We bought a Maytag refrigerator in 2003 and also purchased an expensive extended warrantee with it and it's a good thing we did. In March of 2006 we discovered that the freezer fan that circulates cold air wasn't working and we had to throw out several hundred dollars worth of food. Maytag replaced the fan on our extended warrantee. Then on August 21 of 2006, the same thing happened. As the repairman fixed the problem, he said, and I quote, "It's a good thing you have the extended warrantee. Better keep that up." I asked him if this problem was typical of Maytag refrigerators and he just shrugged. Then on August 23, we discovered the SAME thing had happened because the ice cream in the freezer turned to soup once again. We can't believe that in 3 days, a brand new part went bad! Now I'm waiting for a repairman again.
I don't trust that this problem can be permanently fixed and our extended warrantee is up in January of 2007. This refrigerator is only 4 years old and has given us more problems than any other appliance we've owned in our 30 years of marriage.
Connie of Spring Branch TX (08/23/06)
I purchased a Maytag French door refrigerator in June of 2005 and since then the compressor has had to be replaced twice. Today is August 22, 2006 and I am experiencing the problem yet again.
Brenda of Ogden UT (08/16/06)
We purchased the Side by Side and with water in the door. We woke up to floods two times, they fixed it and it went out again. We repaired it buying the new board and it didn't EVER give water only ice from that time on .... what a LEMON!
Marsha of Hartland WI (08/03/06)
My two and half year old refirgerator does not work. Doesn't cool and runs constantly. When it was working it made big clunking noises when it shut off. I had to pay a diagnostic fee of 130.00 just to get someone to come out and look at it. By this time, it was not covered under any warentee but major parts. I can't believe this refrigerator failed so soon. When talking to customer service, they said - parts fail - there's nothing we can do about it and we only stand by those parts for a year. i paid extra for what i thought was maytag quality but obviously, I was wrong. Hopefully things will improve with WHirlpool but i work with both compnaies and don't have much faith in either now.
I will never buy another Maytag product and I'm really hesistant to work with Whirlpool as well. Maybe we have to step up to Bosch. i wish i woudl have looked on this website before I made the purchase. i will now, seeing all the many other ocmplaints about Maytag refirgerators and compressor failing - seems to me it's more than a part here and there - it's poor workmanship and inferior parts which lead to poor quality. Thanks!!
Diane of Watertown, MA (08/02/06)
I bought a Maytag side-by-side refrigerator along with 3 other Maytag appliances when I renovated my kitchen in 1/19/05. My refrigerator broke a week ago and after waiting several days for someone to show up to diagnose the problem it turns out it is the compressor. It isn't even 2 years old! The cost for coming out to diagnose the problem was $191 and I lost well over a $100 in groceries. Now I am paying more on a brand new refridgerator?! Why aren't these companies obligated to give at least a 5-year warranty on parts and labor? We pay a lot of money for these appiances and need to count on them.
Givlio of San Gabriel, CA (07/13/06)
We purchased a Maytag Refrigerator in December 2005. After, six months the refrigerator just stopped working - with a food loss of at least $200.
We managed to get Maytag Customer Service to send a tech after 2 days. At first they told us 5 days, and only because we had an emergency response due to medicine that needs to be in a frige. The tech, from Sears, spent 20 min trying to find the problem and then told me that he had to order a part...The ETA on the part? 2 WEEKS. We spent more than $2.5k for their product, and they don't have spare parts to guarantee a speedy repair. I asked the tech, if there was a chance that this could repeat itself...the response, Maytag has a problem with their refrigerator electrcal board, I wouldn't be able to guarantee that the problem won't repeat itself!
Tried to get a straight answer from Maytag Customer Service, about the why they don't have basic spare parts, and they gave me the run around.
Ron of Mobile, AL (07/08/06)
We purchased a side by side Maytag refrigerator/freezer Model 2648 in May 2005 and in less than one year the compressor failed. They told us it would take three weeks to get a new compressor. That was fine just get it done.
In the mean time we lost all the food we had in the refrigerator and freezer. They told us to file a claim and it would be handled in 14 days.
We called yesterday and asked when we would get the check for our lost food ($157.25) and were told that they do not handle food claims. They said that we should have anticipated the lost of food and got that kind of coverage when we bought their product! Now if that make any kind of sense I would have never have spent $1500 for something that was going to go out of order.
Art of Wahoo, NE (06/24/06)
Like the rest of the stories on this site, we purchased a nice, or so we thought, $1500 french door fridge. Not even one year into the life of this product, the compresser has gone out, there are no parts available for a week or better.
Why are all of these Maytags failing? Maytag has to know there is a problem. Bottom line is we bulit our new home 5 years ago. So far I have replaced the fridge, the microwave, and the dishwasher, all new when we built.
Jean of York ME (06/01/06)
I purchased this new Maytag refrigerator through Sears in the summer of 2003 and have since had three compressors replaced. One of the last visits was a service tech who left an oil leak behind because he failed to properly solder the pipe. The last tech re-soldered the leaking tubing to make it right. Right! It still isn't freezing properly and is running above zero and allowing ice cream products to be very soft. I called Maytag yet again on May 31st, 2006 and it would be another $129.00 for a service call.
My plan is to spread the word at every opportunity, to donate the refrigerator to someone to use for storing soda and to never, never buy any product remotely related to Maytag. I understand that Whirlpool bought out Maytag so now one must be assured that Whirlpool is not Maytag. The service department is an I don't care attitude. Let's put that sad, in the commercials, lonely Maytag man to rest.
I have had to use coolers with dry ice to maintain anything close to a working kitchen.
Bill of Chilliwack B.C Canada (05/27/06)
We purchased a Maytag fridge freezer from a local company in Chilliwack British colubia Canada on Febuary of this year 2006 and we had the service man out 4 times for a loud knocking sound evertime it started up. On april the 28th the replaced it again we have the same problem it sounds like and old car knocking we contacted Maytags service dept and they told is live with it and that they are doing nothing about it.
The service man from the local company (Wagners) said only 5 out of 100 don't make a sound. That seams strange -- my son has the same unit and 3 other poeple we know, their fridges are fine. We are seniors and payed a lot of money $1500.00 We bought the Maytag thinking we will get the best. Maytag really don't care. It is so bad we have friends over and it starts up and they say there is someone at your door.
George of Pompano Beach, FL (05/06/06)
Let's see, where to start??? We brought this PILE OF JUNK (MayTag) refrigerator less then 6 months ago. After 3 service calls we still have NO working frig. We were told it's problems with the fan. We paid $2000 for this PILE OF JUNK and I would have been better off taking that 2K and flushing it down the drain.
We have thrown out over $400 of food and have to go out for breakfast, lunch and diner every day. Hello! That cost $$$$.
Kimberly of Wrightsville PA (05/03/06)
Purchased Maytag plus side by side refrigerator in August 2001. It was pruchased t a local Sears Store. So far the freezer has built up huge amounts of ice and needed to be repaired. The door will not shut properly and needs frequent adjustments of the hinges. Now, my refrigerator is not cooling and while waiting on the part to fix this problem my freezer stopped cooling. I now have the repairmen coming out again to diagnose the problem. The quote to fix the refrigerator side was $285.00, I can just imagine what it will be now.
My mother and Uncle also own the same model. My Uncle has had the exact same problem with his freezer and my mother recently replaced the computer panel. I phoned Maytag after reading several complaints on this website. They deny showing any complaints, as a matter of fact the girl stated I have never had a complaint of this kind on this model. I told her that for the price Maytag should be ashamed to put out this low standard of products. I have an Amana side by side in the basement that is over 20 years old without a problem. I will not purchase any Maytag product in the future.
Shani of Clermont, FL (04/16/06)
I purchased a Maytag Plus side by side fridge in 07/2001 and consider it to be a lemon. The first year the icemaker broke and was replaced since it was still under warranty. So far this year (2006) The repairman has been out 3 times in 5 weeks for the same problem. The fridge side stopped cooling while the freezer is fine. Also my water dispensor pad gets stuck down and causes water to run all over the floor.
On 2/24/06 the repairman replaced the defrost heater which cost me parts and labor plus spoiled food. He did not fix the water dispensor problem. On 4/7/06 he replaced the air return part. Then again on 4/11/06 he replaced the defrost adaptive board and charged for that part . For the 3rd time I had spoiled food to throw out.
I have an Admiral fridge that is 21+ years old and still running great in my other home. I am so disappointed in Maytag.
Sandra of Chester SC (04/12/06)
I purchased a new Maytag refrigerator in November 2005. In February 2006 I noticed food spoiling in my fridge, and food getting warm in my freezer. After contacting Sears, they sent someone out to check my refrigerator. The first two visits they couldn't find anything wrong. By the fourth visit they had ordered and installed three parts (thermostat, defrost timer, and control assembly). By this time I had already lost about $300 worth of food. Since they supposedly fixed it, I have lost another $200 worth of food. I have talked to so many people trying to get this problem solved. They want to shuffle me from one person to the next, and nothing is really getting done. The last person to look at my refrigerator went back to Sears and said that they could not find a problem, the next day I get a call from someone at Sears telling me there was nothing wrong with my appliance, and there was nothing they could do. I have a 1 year manufacturers warranty on the product and also purchased (at their request) an additional 2 year Protection agreement, and they still do not want to make things right.
Judy of Cincinnati OH (02/02/06)
I bought a $1500-1600 Maytag Plus side by side with water and ice through the door 6 years ago from Circuit City.
The plastic hinge cover pieces never stayed on, even though the set up men came back out to try to get them to stay on.
The side panel of the main shelf cracked while under warranty, but the repairmen kept cancelling so we just said the hell with it.
About 2 months after that, the water through the door warranty was expired, the ice maker part that pushes the ice through the opening stripped and no longer would push ice out the opening. That also meant the end of crushed ice as well.
Since we had only finished paying for it just over a year before, we really did not have the money to invest into the repair of these "luxury items" and did without. We still could get chilled water through the door, but to stop it from flowing one had to open the other side or the water would keep flowing.
The outside door light would also mysteriously turn itself on after filling a glass with water and we would be unable to turn it off, having to wait at least one full minute before the outside door switches would mysteriously work again.
About 3 weeks ago, and a little over a year after the warranty on the compressor is up, the non-freezer side of the fridge became warm while we were gone for the day. All the food was spoiled and had to be tossed. There went about another 100 bucks. Upon a closer examination, it appeared that the upper left hand corner of the fridge (inside)was frozen. We let that thaw and it seemed that did the trick.
About a week and another 100 bucks in groceries later, I awoke to hear the sound of running water at 4:30 in the morning. The Maytag was pumping out water by the ton , through the door, and it was kind enough to even turn its little light on for us. It swamped my kitchen floor and soaked up into my kitchen cabinets. It took every towel in the house, 2 8 packs of Bounty towels and a squeegee to get all the water out the door. Most of the food in both the freezer side and the regular side was thawed and mushy.
The repairman came and put a new "Brain" in it (computer board) for the fee of $347. Imagine our surprize when nearly the same thing happens a week later. This time, it wasn't the water throught the door controlled by the mother board causing water to once again cascade all over my kiitchen, but the compresser died a sudden death, causing all the ice to melt and to just pour through the door opening, sort of like pouring a gallon or two of water on the floor.
All my calls to Maytag were met with the same company line- they think that 6 years is an "old fridge." I bought this stupid Maytag to replace a cheap Hotpoint purchased in 1971 for around $175-$220 that had ONE service call in all those years.
Consumer Reports gave this refrigerator a very good rating and that it should last 7 to 12 years - which was one of the reasons I bought it. Maytag's own customer service person told me on the phone that Consumer Reports said that appliances and said it did appear that mine did appear to fail "prematurely."
Bev of Denver (7/8/04):
I bought a Maytag Refrigerator that started getting a very strange odor...what I'd describe as rodent waste...a few months later. A repairman who was sent out expected to find, as I did, rodent droppings or worse and found nothing. The problem was not fixable and the repairman was perplexed. The store, Lowe's, replaced the fridge with a new one, no problem.
Now that one, a few months later, has the exact same odor so I'm certainly assuming it's insulation or some other manufacturing defect. I am attempting to get an EPA tech to check the odor to detect any hazard to our health as it makes me feel ill when I smell it. I wonder if anyone else has had this problem?
Blake of Whitman MA (5/24/04):
I bought a Maytag side by side refrigerator 3 years ago with an ice and water dispenser on the freezer door outside and the front panel is rusting. The repair man cme out on Saturday May 22 and sanded down a rust spot and touched up a little paint and then tried to charge me $139.00 and I refused to pay. This shouldn't happen with a water dispenser!
I reported this to Maytag and they said it was not covered.
MaryJane of Galloway NJ (5/8/04):
My Maytag Refrigerator/Freezer was delivered 3/2/02. I have a service contract from 3/3/03 thru 3/2/05. I have had 8 service calls on my freezer since purchase. The contract reads "Products covered on the reverse side of the contract that require four (4) repairs on the same component during the term of this contract will be replaced with a product of like grade and quality by us, not to exceed the original retail purchase price."
The repair dates are 5/13/02, 6/30/02, 7/15/02, 6/17/03 the fan motor problem, 9/4/03, replace fan motor, 2/23/04 replace motor and 4/19/04 fan motor again. All of these calls were because of the freezer and the last four was a problem with the fan motor. According to my contract it should now be replaced or my money returned.
I have lost food, time from work with each repair and when I spoke to Eric he told me that if it happened again (for the 5th time) they would then take action, I told him my contract states 4 repairs on the same part, he said sorry, next time. So it seems to me that they can change the terms of the contract to suit them, but yet I have to hold to the terms. I had to get an outside servicer to come and fix Feb. 03 because Maytag could not get to me for a week and my freezer just stopped working and it cost me $130.33 of which Maytag would not pay.
What good is a service contract if they cannot get to me to repair my freezer. I wrote them a letter for a refund back on 3/1/04, but they would not refund my money. I am so frustrated with this product. When I told Eric that I would be contacting you or an attorney, he said go ahead! Nice. So in other words my contract means nothing to me and Maytag can decide to change it verbally if they wish. The last repair was 4/19/04 and I can guarantee it will happen again. it is obvious to me that the fan motor is a lemon. All i want is my freezer to work. It's only a little over 2 yrs old and the is just not acceptable.
Denise of Dundee OR (4/6/04):
We purchase a new refigerator in July 2002. Within six months we had problems with the door not closing properly. We called and had a Maytag repairman repair the door. Within another six months we had the same problem. The door will not close properly. We had to pay another repairman over $100.
The hinges are not holding up. Now we are having the same problem again, approx six months down the road. I feel this is a defect and that they should repair or replace the refirgerator.
Jeff of Mission Viejo CA writes (4/2/03):
My Maytag refrigerator burned up from the inside! Inside of the FREZZER that is! The defrosting element had stuck in the on mode and melted holes into both interior sides of the freezer. Maytag has responded by offering a replacement, and I was going to do that, but it's now been 4 weeks of jumping through hoop after hoop with Maytag customer service. They wanted to bill me for the factory repairman to come out and say "yes, it's completely burned-out and dead" at $100 for the service call, then another $125 for set-up/delivery and removal of old unit so they can "inspect" it. I asked them why I should be paying ANYTHING since this IS a defective unit, and I would NOT be talking to them and going thru all this if it wasn't. "Sorry sir, you can call corporate, that's all we can do" is their response.
Four weeks now without a refrigerator, my 3 year old is getting use to luke-warm milk and we are getting use to living out of a cooler. Still no resolution in sight. Thanks Maytag!
Kasey of Lugoff, SC writes (1/18/02):
I called to get service on my Maytag refrigerator because it stopped cooling. They gave me a service person to call. I figured it would be covered since I just bought it two years ago. It wasn't so they wanted me to pay for the service call and parts. In total it was $300.00.
I finally got them to cover it. It took 3 weeks to get the part installed and now it is still not working. I know they advertise the Maytag man coming to the home and fixing their appliances but that is not what happens. They send some appliance repair man from your area and it takes weeks to get that problem resolved. In the meantime what are you suppose to do to for food?
That is not the only appliance that went bad in the two years of owning Maytag appliances. I also have a microwave that is above the range. The handle broke off and now is falling apart when you try to open the door. They told me it wasn't covered when I called and I would have to pay for the service call and the parts. In total that would cost $150.00. I could buy a new cheaper version for 1/2 that price. I think Maytag is not living up to the name.
I have lost 3 weeks worth of food in the time it went out and the time it got fixed and now it is out again when I just went shopping yesterday. I am very upset about this whole situation.
Dell of Baker City OR (7/20/00):
We purchased a refrigerator on 4/7/00. We have had to have freon put in it twice, the shelves on the door fall off, it won't make ice and the food will rot in the crispers, plus it makes a noise that could keep you awake all night. The repairman has replaced the door and liner, put in new motors and added freon twice in the last three months.
We have called Maytag and all they want to do is give us an extended warrienty. They will not replace the refrigerator, which to my opinion is a lemon from the word go.
Shirley of Lafayette Hill, PA, writes:
I bought a Maytag msd27 in march 99. It broke many times and finally stopped cooling. After the 5th repair, in Dec 99 I asked for a new one. It broke today. I asked Maytag for a refund. I spoke to a man named Eric at corporate who was rude and uncooperative. I am at a loss what to do next.
I have had to move food to another refrigerator at least 8 times in the past 6 mos. I have thrown away a lot of food and am upset by the whole situation, not to mention the rudeness of the company.
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