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Maytag Refrigerators

Maytag Appliances • Air conditioners • Dishwashers • Microwaves • Ranges • Refrigerators • Washers/dryers --- News • Maytag Announces Massive Recall of Fire-Prone Refrigerators • Millions of Maytag, Jenn-Air Dishwashers Recalled • Whirlpool-Maytag Merger Gets Final OK • Maytag Shareholders Approve Merger With Whirlpool • Whirlpool Wins Maytag Bidding • Whirlpool Bids $1.3 Billion For Maytag • Maytag Sold to Investor Group • Maytag Settles Neptune Washer Lawsuit

Al of Carson, CA October 21, 2009

I originally purchased a Maytag Performa refrigerator in November 2005. It was primarily used from 2006 as a backup refrigerator to stove foods, beverages and overflow from our primary refrigerator. I found water beside the refrigerator. When I opened the it, I realized that something was wrong. Nothing in the refrigerator cold and the food in the freezer had melted. I called Maytag to determine whether a recall had been made on the refrigerator. I also asked them to refer me to qualified repair person. I was told that the refrigerator was still under warranty and there wold be a small service charge.

When the A&E (owned by Sears)repairman arrived, he checked the refrigerator and stated that it was a relay switch outside of the compressor. The cost of the relay was 36, the installation charge was 219. It took the repairman 5 minutes to install, not complicated at all. I called Maytag to determine who should be charged with the repair of a refrigerator no quite four years old. Talked with several supervisors there as well. The stated that they were sorry, however, none of the parts outside of the compressor are handled by the manufacturer's warranty. The original cost of the refrigerator was 1150, I paid 22% of the total cost of the refrigerator to repair a small part the size of two golf balls.

James of Charlotte , NC October 21, 2009

Bought a new refrigerator from Queen City Appliance in one hour started making a loud noise. Contacted Queen City and was given Advanced service phone number to call. The service rep told me my compressor was bad and needed replacing But he recommended against it. I called Maytag and was told no deal on replacing. We are seeking legal action against Maytag. Before you buy beware.

Karen of Mill Valley, CA October 20, 2009

I bought a new french door bottom freezer Maytag refrigerator in June 2005 and paid about 1600 for it. I have the model #MF D2561HES which does not have a water/ice dispenser in the door. I called the first week because the refrigerator seemed exceptionally noisy, and after having i checked out under warranty they suggested putting a piece of outdoor carpet underneath it as well as on top of it.

On November 1, (we'd had the refrigerator for less than 5 months) the contents of the refrigerator started to freeze. I was told that I probably needed a "freeze-up kit" which would include a new control board and a new fan. However, only the fan was replaced.

On June 20, 2006, I called again for a repair person. The refrigerator needed a new fan! Again! In my notes I see that the repairman told me that the fans for this model were of very poor quality because Maytag could save a few dollars per refrigerator by using a model that was not tried and true. He then told me that he would replace the fan with an all metal model that had been around for 40 years, although it was a copy of the original model and made in Korea or China. He told me this fan should last forever.

Well, it is now October 20, 2009, and both the refrigerator and the freezer are not cooling. The last 3 years have not been problem free. The same old problem of food freezing in the refrigerator happens a lot, and I have had to throw out so much food over the whole short life of this problematic appliance. I had a Kitchenaid refrigerator before the Maytag which I thought was as bad as a refrigerator could get. This Maytag is far worse.

I wonder if there is a quality refrigerator made these days. With such short warranties, it seems there is no incentive to build a quality product. The extended warranties are a expensive and repairs mean staying home all day. Sometimes more than one day. So, it seems that the responsibility of a poor quality product has been shifted to the consumer. Models seem to be reviewed by consumer groups before there is a real track record so that it is impossible to make an informed choice. And then, what kind of choice is there? The appliance dealers say there are really only two manufacturers for the myriad of brands. I think that buying the cheapest refrigerator is probably the way to go if you have to buy a new one every 5-7 years.

michael of mogadore, OH October 18, 2009

I called Maytag to report an iceing issue with my freezer (model AFU1767B1U) and they told me that the freezer had a 10 year warranty and that they could have the above factory serviceman come out and look at the problem. When Randy from A&E came out he found that two pieces of tape had falied to hold a drain pan in place and placed two new pieces of tape on the unit and charged me 211.94 on Oct 14, 2009 and suggested that I call Maytag to discuss the issue and possible reimburesement over the fauloty design.

I have called Maytag 3 separate times and even though each person has told me that this should not have happened I still was charged 211.94 for two pieces of tape. I feel that this is absolutely wrong that a product failed due to tape and that I should be charged almost 50% of the actual cost to purchase a new freezer to place two pieces of tape that took all of 4 minutes. Please help and avoid more from being ripped off in a similar manner.Maytag shows no remorse and washes their hands of the deal even though they mis represented the warranty and have a faulty design.

Bunny of Bronx, NY October 2, 2009

Relay recall on certain model refrigerators. After reading so many complaints related to the recent recall I am wondering whether I should even have the part replaced. I have had the frig for over 8 years. Not a single problem, It works fine. I'm concerned that my experience will be as many here. i.e.,after the 'repair' problems multiplied. How serious is this relay issue? From what I can tell there have been 60 failures ( some serious) out of 1.6 million appliances sold. Is that a small enough incidence that I can ignore it without fear of my kitchen burning down?

David of Blenheim, SC October 2, 2009

I purchased a Performa refrigerator about 3 years ago. When running quite often it makes a gurgling, rattling sound? Can you advise what the cause of that sound is and how I can correct it....is annoying. Thanks

Teresa of Covington, WA September 30, 2009

One Sept. 3rd Maytag sent out a Tech from American First appliance. The Tech installed the Recall Kit. The very next day the tech frantically called several times, when I returned the call he asked me to unplug the refridgerator and he would be out at 3:30pm to put a "new kit" in. When he arrived he told us he wired the kit wrong. Then after looking at the fridge realized that the Compressor burnt out due to the incorrect wiring. He told us they would repair it ASAP.

It was the friday before Labor Day weekend, we knew it was going to be at least 3 days. Meanwhile our food is spoiling. So I called Maytag at 1-800- friday while the tech was still at my house, I was then transfered to the Escalation Dept. Where I spoke to Crystal for the first time. She said she would get ahold of a different repair company to fix it,she told me she would send the compressor to my home, which I recieved on 9-10-09.

My first appt with A & E was 9-12-09. On 9-11-09 A & E called and cancelled our appt. Which made me angry since we had been without a fridge for 8 days. They said they would come out on 9-15-09 between 1pm and 5pm. A & E called my Mother and tried to cancel, she said NO we can't go any longer without a fridge, you already cancelled on us once. He basically said to bad, which turned my Mom into tears, she got off the phone with A & E and called me, which at the time I was on vacation in Utah.

I then Called A & E and was refered to their Escalation Dept. I spoke to Charles and Eloy telling each of them our story and how upset I was that the phone guy upset my Mom so badly. The apologised and said that the tech would be out on Tuesday the 15th. They promised me. So my Mother took the 15th off of work and remained home the entire day. My Mom called me at 4:45pm on the 15th to let me know she had not heard from anyone.

SO I called A & E at 1-800- the guy who answered the phone was Victor. I told he we had not heard from anyone as of 4:45pm and wanted to know when the Tech was going to show up, so he looked it up on the computer and he said the tech wrote in the computer tried to call and stopped by, no one was home. I said that is a bold face lie, my mother took the day off and was home all day long! She didn't get one call or did anyone stop by.

So Victor put me on hold, then came back and told me that he talk to the tech and he didn't actually call or stop by, just wrote down we were not home, He apologised, I was livid! I spoke to Elloy the gentleman from the Escalation Dept. He apologised over and over and told me how wrong this was, and he would be happy to schedule another appt. I said NO, I am calling Maytag Directly.

So I called Crystal at Maytags recall Escalation Dept. Explained what happened, she felt terrible, said she would talk to her bosses and get back to me tomorrow (9-16-09). Crystal did get back to me on 9-16-09 and said they would send us a brand new refridgerator, I wouldn't have to deal with A & E anymore. I was thrilled until she told me I had to pay 125.00 for the new fridge, I said, NO WAY after all we have been thru, there was nothing wrong with my fridge to begin with, we got the recall notice and called it in, and from there we have been thru hell and back. She talked to the hire ups and they said our model is no longer available, I said that is not my fault! I asked if they would split the 125.00 with us, they said NO!

So I talked with my Mom and she just wanted to get a fridge. So I reluctantly agreed to the 125.00. So I was transfered to Bev at Matag service experience the # 1-866- where I was told what model we would recieve and paid the 125.00 by American Express. Bev told me it would be 7 to 10 days for the fridge to come in. I said can't it come any sooner, we have been without a fridge for 13 days. She said there was nothing she could do. She told me America First Appliances would be delivering the fridge, Interesting the people who blew up our fridge to begin with was going to deliever.

So today being Sept. 30th and the day Bev told both my Mom and I the fridge would be delivered by, we had not heard from anyone, So I called America First appliance to find out where my fridge is, and they had no clue what I was talking about. So I called Bev at Maytag Service Experience and go one of her employees who looked up my acct and said, OH It isn't Available until today to be shipped out, so it won't actually get shipped out to First appliance until Friday, I said how long will it take for them to get it, She said, 7 to 10 days,

I have been without a Fridge for 27 days! I told her I can't wait that long, she said there was nothing she could do. I asked why didn't someone call me. She says she has to assume when they tell us the shipping date it stands unless the factory calls them or I call them and they look it up in the computer, NICE CUSTOMER SERVICE. So I hung up feeling very angry.

I called Crystal at Maytag Escalation Dept. I was given a different gal, who does the same thing Crystal does. she looked up my acct. Said there was basically Nothing they could do for me. Maytag gave us 100.00 dollars the week of Sept. 9th 2009 for the spoiled food from the mishap with the First tech frying the compressor. I do NOT have a spare fridge to use while this all gets figured out, My Mother and I have had to eat out everynight, because we can not store food!The 100 dollars didn't even come close to covering the spoiled food, then my Mom took the day off on the 15th without pay to be here for the tech. Who didn't show up, and the dinners out everynight.

And Now I won't get my fridge for another 7 to 14 days. And Nobody can do anything for me? The emotional strain of this whole ordeal has been overwhelming, I also have a sever Nerve Disease caused by an Injury, and the last thing I need is stress! This whole thing has me in such a flair up. I really an at my wits end, If you can help or give me some advice I would so appreciate it!

leonard of lawrenceville, GA September 29, 2009

In 2006 i purchased a bottom freezer Maytag refridgerator.I used a credit card which gave me an extra year on the warranty. After 2 years and 1 month i notice the fresh food section is warm but the freezer is cold. So i called for service and they sent A&E service out. The guy never even touched my fridge and said it was the compressor and would be over 700.00 to repair. I asked him if he was sure about the compressor and he said he was positive, but everyone i had talked to including Maytag said if the freezer was working that it was not the compressor. I had to pay him 70.00 for this misdiagnose. I called another service guy and he replaced the thermostat and that took care of the problem. I called Maytag about this but they stand behind their service. From looking at the amount of complaints on here i see a lot that are similar to mine and it looks like several people have had this problem more than once. I called Maytag to see if maybe there was a recall on this and they said this is the first they have heard of this. I think i have purchased my last Maytag product.

Amanda of Newcomb, MD September 28, 2009

Woke up around 2 a.m. to a strong burning/electrical smell coming from the refrigerator. At 8 a.m., we called Maytag and put in a service request. I spoke to someone named Jen in the escalation department. Then I called A&E Factory Service and requested "Sooner Service." I spoke to Delores, (800) 771-3029. She said someone would have to come from Seaford, Delaware, or from Chestertown, MD. Then I spoke to Angel at (866) 640-7146, x6623, who said I could call her back for reimbursements for groceries. This is Thursday and they say the earliest they can have someone come out to the house is tomorrow. In the meantime, my husband is packing bags of ice in the refrigerator, and all the ice in the ice maker is melting all over the place.

The next day, nobody shows up. We call and are informed that A&E has canceled our recall service call, because there was smoke, and that means it's a "re-work" and not a recall. So nobody is coming to our house. I asked her what the heck she was talking about and she said smoke is not a symptom. I replied that I had seen on the internet that smoke was indeed a symptom and that fire was also a symptom. She says someone will call back. Nobody calls back. So we call A&E back and are told that we must call Maytag back and place another order for a service call, but of course, it's Friday and they are now closed. And we are told that it would probably be Tuesday before anyone could come out. Ok, we're now on five days with no repair of a problem that is not our fault. Our refrigerator is approx. 5 years old.

Pam of FAIRMONT, WV September 24, 2009

I have the wide by side Maytag refrigerator. The same part has been replaced MULTIPLE times. The refrigerator stops cooling and ice builds up in the freezer. Water leaked under the refrigerator and the floor now has to be replaced along with black mold cleanup. I have called and complained and they sent me the part at half price but it took a lot of arguing with them. They said they are not aware of any problems with the freezer ice build up and the refrigerator not cooling! GIVE ME A BREAK! I am all for any case action law suit. We now have a rotted floor, black mold and a lot of money spent because of this refrigerator!

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